Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean, immaculate rooms
Comfortable beds and quiet rooms
Excellent location near train station and tram
Friendly, helpful staff
Very good/high-quality breakfast
Modern design and spacious rooms
Refillable water stations on each floor
Cons:
Some rooms cannot open windows
Glass shower/wall can disturb other guests at night
Surroundings lack nearby shops/restaurants
Occasional unhelpful staff reports
Breakfast buffet could be larger / long dinner wait reported once
Missing small fridge/minibar in some rooms
Housekeeping lapse reported (door left open after cleaning)

Categories

Cleanliness
8.9
Numerous mentions of clean and immaculate rooms, spacious and well-kept; one report of housekeeping leaving doors open after cleaning.
Service
8.8
Staff repeatedly described as friendly, warm and very helpful/professional; a small number of comments noted unhelpful behavior in isolated cases.
Location
8.8
Consistently praised for proximity to the train station and tram stops (excellent for transit); a few notes that it is not in the absolute city-centre and surroundings lack nearby shops/restaurants.
Room Quality
8.8
Rooms described as spacious, modern, quiet and comfortable with good beds; downsides include non-opening windows and a glass shower/wall that can disturb other guests at night.
Amenities
8.1
Positive notes such as refillable water stations on each floor and necessary amenities; some lacks reported (toiletries missing sometimes, no small fridge/minibar in some rooms).
Value for Money
8.1
Generally seen as acceptable value for Switzerland with good quality at a reasonable cost; isolated complaints about extra-bed comfort and a perception of being not cheap for some bookings.
Food and Beverage
8.7
Breakfast repeatedly praised as very good/high quality; minor criticisms include buffet size and a report of long wait for dinner on one occasion.
Overall Experience
8.6
Majority of guests very satisfied and likely to return; most reviews highlight cleanliness, comfort and location for transit with only a few service/amenity hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Modern 4-Star Comfort
Located just 800 meters from the train station, the Novotel Basel City offers a convenient and stylish stay in the heart of the city.

Convenient Amenities
Enjoy free public WiFi, a restaurant serving international cuisine, and a well-stocked hotel bar offering a variety of wines and cocktails.

Business and Leisure
Take advantage of the Business Corner, inclusive public transport during your stay, and the proximity to Basel's main attractions, all within a 10-minute walk.

Book your stay at Novotel Basel City now for a seamless blend of comfort and convenience.

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BSL

Location

Guest Reviews

8.6
Based on 4207 reviews
Cleanliness: 8.9
Service: 8.8
Location: 8.8
Room Quality: 8.8
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.7
Overall Experience: 8.6
G
Guenter • family_with_children • de
9
2026-10-31 • via Nuitee
M
Markus • family_with_children • se
10
2026-10-31 • via Nuitee
D
Derya • family_with_children • tr
8
Pros:

Odası büyük ve temizdi

2026-10-31 • via Nuitee
L
Lex • family_with_children • nl
10
2026-10-30 • via Nuitee
C
CORALINE • solo_traveller • fr
10
2026-10-30 • via Nuitee
S
Skywriterman • family_with_children • ch
8
2026-10-30 • via Nuitee
A
Andreas • family_with_children • at
8
2026-10-30 • via Nuitee
C
Carolin • family_with_children • de
7
2026-10-29 • via Nuitee
A
Aurélie • family_with_children • fr
9
2026-10-29 • via Nuitee
W
Wataru • family_with_children • de
6
2026-10-29 • via Nuitee
S
Stefan • family_with_children • pl
7
Pros:

Czysto, bardzo dobre śniadania w swietnej lokalozacji.

Cons:

Po sprzataniu drzwi otwarte na oścież, niestety ktos zapomnial ich zamknac...

2026-10-27 • via Nuitee
F
Francis • family_with_children • fr
9
Qualité
Pros:

Très confort

Cons:

La vitre transparente dans la salle de bains plutôt qu'un mur - celui qui se lève la nuit pour aller aux toilettes et qui allume la lumière réveille tout le monde.

2026-10-27 • via Nuitee
L
Luca • family_with_children • ch
9
Ottimo hotel per visitare Basilea
Pros:

La posizione vicina a die fermate del tram. Si raggiunge comodamente dalla stazione in 5 minuti col tram 10 o 11

Cons:

Non si possono aprire le finestre in camera per arieggiare

2026-10-26 • via Nuitee
S
stamnancy • family_with_children • se
8
As expected
Pros:

Booked only for a short overnight stay to take an early train from the station. Checked all the boxes for that purpose at an acceptable cost which is not a given when we talk about Switzerland.

2026-10-26 • via Nuitee
P
Patrick • family_with_children • nl
8
2026-10-25 • via Nuitee
L
Laure • family_with_children • ch
7
Pros:

Bon petit déjeuner et personnel très agréable

Cons:

Mettre des nécessaires de toilette

2026-10-25 • via Nuitee
N
noora • family_with_children • nl
9
Pros:

Spacious and clean room, modern and quiet. Beds were comfortable too.

Cons:

Nothing to complain about!

2026-10-25 • via Nuitee
T
Takahito • extended_group • jp
10
2026-10-25 • via Nuitee
L
Leckraj • extended_group • lu
8
2026-10-24 • via Nuitee
M
Manfred • solo_traveller • ch
9
2026-10-24 • via Nuitee