Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Room cleanliness
Noise issues

Categories

Cleanliness
7.98
The review mentioned issues with cleanliness in the room.
Service
9.45
General sentiment of helpfulness and friendliness from various reviews.
Location
8.99
Highlighted as perfect for traveling to and from the airport and train station.
Room Quality
7.44
Complaints about noise, comfort of beds, and general room conditions.
Amenities
8.47
Standard amenities offered, although a refrigerator was mentioned as missing.
Value for Money
8.43
Overall value was seen positively, despite some issues in specifics.
Food and Beverage
8.98
Breakfast was deemed sufficient and satisfactory.
Overall Experience
9.05
Overall, experiences were a mix of good and bad, but a reasonable expectation was set.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:16

Property Description

Modern 4-Star Comfort
Located just 800 meters from the train station, the Novotel Basel City offers a convenient and stylish stay in the heart of the city.

Convenient Amenities
Enjoy free public WiFi, a restaurant serving international cuisine, and a well-stocked hotel bar offering a variety of wines and cocktails.

Business and Leisure
Take advantage of the Business Corner, inclusive public transport during your stay, and the proximity to Basel's main attractions, all within a 10-minute walk.

Book your stay at Novotel Basel City now for a seamless blend of comfort and convenience.

Important information:

Guests receive a BaselCard upon check in. This Guest Card includes complementary use of Public Transport within Basel City and surroundings (Zone 10, 11, 13, 14 & 15, including Euroairport), free WiFi, as well as discounts on admission to cultural and leisure activities. Please note that the public transfer (2nd class) from EuroAirport or Basel main train stations to the hotel on the day of your arrival is free of charge with your booking confirmation.
Guests are required to show a photo identification and credit card upon check in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BSL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CHF 26 per day.

Location

Guest Reviews

8.6
Based on 3843 reviews
Cleanliness: 7.98
Service: 9.45
Location: 8.99
Room Quality: 7.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.98
Overall Experience: 9.05
A
Alessandra Brito • solo_traveller • br
10
2026-05-23 • via Nuitee
L
Lania • solo_traveller • hr
8
2026-05-23 • via Nuitee
K
KONSTANTINOS • solo_traveller • gr
5
2026-05-21 • via Nuitee
M
Malbys Fernandez • solo_traveller • us
10
Pros:

Service was amazing! The guy at the front desk was very welcoming. Breakfast was great. Near train station and main attractions! Super recommended!

2026-05-21 • via Nuitee
M
Marc • family_with_children • de
7
2026-05-20 • via Nuitee
O
Osedno • solo_traveller • es
10
2026-05-20 • via Nuitee
D
Dajana • family_with_children • ba
10
2026-05-20 • via Nuitee
B
Brigitte • solo_traveller • ch
8
Pros:

Die lage ist super, tolle ÖV verbindungen.

2026-05-20 • via Nuitee
D
Denis • family_with_children • ch
9
Agréable malgré le temps maussade ☺️
Pros:

Généralement très bien !

Cons:

Juste une déception lors du petit déjeuner, une personne an mis en doute le fait que ma fille puisse avoir 12ans pour profiter de la gratuité.
J’ai proposé de le prouver en allant à la réception mais celle-ci a dit qu’elle allait le faire. 🤷🏽‍♂️

2026-05-20 • via Nuitee
C
Claudia • extended_group • ch
8
Es war ein sehr gutes Preis-Leistungs Verhältnis.
Pros:

Das Personal war extrem nett. Die ÖV Anbindung ist sehr gut. Die Betten waren bequem.

Cons:

Das die Minibar im Zimmer nur ein Kühlschrank war 😉. Aber es gibt die Möglichkeit im Foyer was zu kaufen.

2026-05-20 • via Nuitee
B
Büchi • solo_traveller • ch
8
2026-05-19 • via Nuitee
L
lucas • solo_traveller • ch
8
2026-05-19 • via Nuitee
R
rmx_1880 • solo_traveller • ch
8
Très bien
Pros:

Chambre propre et plutôt grande. Superbe salle de bain.
Excellent petit déjeuner

Cons:

Les chambres ne sont pas hyper bien agencées pour un usage familial. Elles sont bien adaptées à un usage business ou pour un voyage d'affaires.
Une meilleure séparation des coins enfants et adultes pour une meilleure intimité serait à considérer au vu des dimensions des chambres quand même tout à fait correctes...

2026-05-18 • via Nuitee
R
Roberto • extended_group • fr
10
C'était parfait, de l'accueil du personnel au confort de la chambre.
2026-05-18 • via Nuitee
E
Emanuel • solo_traveller • mt
10
Pros:

Reception were always helpful

Cons:

Spacious room with nice coffee maker

2026-05-18 • via Nuitee
M
Michelle • extended_group • gb
10
Perfect base to explore Basel!
Pros:

Close to the station- only a 10min walk Lovely room and very comfortable beds! Free travel pass a definite fab extra which we made use of to tour Basel on the trams!
Good gym too!

Cons:

Nothing!

2026-05-18 • via Nuitee
A
Anaïs • family_with_children • ch
8
Pros:

Très pratique, proche de la gare. Nous avons apprecié pouvoir nous déplacer partout très facilement avec deux jeunes enfants, l'arrêt de tram est à proximite immédiate de l'hôtel. Notre chambre était spacieuse et fonctionnelle.

2026-05-18 • via Nuitee
E
Emanuel • solo_traveller • mt
10
2026-05-18 • via Nuitee
G
Glenn • couple • au
9
Pros:

Great location

Cons:

Room layout not functional

2026-05-18 • via Nuitee
M
Melanie • family_with_children • ch
9
2026-05-17 • via Nuitee