Shap Wells Hotel

The service for dinner was slow as those with dogs are seated in an area well away from the kitchen and bar it feels like a corridor . TV signals in our room was awful making unusable on most channels

Fire alarm at 3am from someone smoking in the room - yes not the hotels fault but having been told by others guests that it had happened the night previously also then they should have removed said guest. Instead our day was ruined and my daughter was having melt downs with her struggles. Also the breakfast was not nice at all

Bedroom decor, biscuit coloured walls, lack of surfaces in bathroom.

There were a lot of Small Moths in my room

Road down to hotel in poor condition

No form of transport available from the hotel, uber dosent operate in the area, no trains or shuttle buses. And to get a taxi they had to come from up to 15 miles away so were very expensive. Taxis also didnt want to come to the hotel as the access roads to it were in extremely bad condition with large pot holes . If going to this hotel they should advertise u need your own car etc.

Wifi

I didn't like being woken at 5:30on the 1st morning and 3am the second morning by the fire alarm going off due inconsiderate guests smoking in the room 😒

The fire alarm went off two nights in a row in the middle of the night. On the last night no one cane to clear our main course dinner plates. We had paid for three courses but waited so long we gave up. Staff were setting up for breakfast all around us but didn’t seem to notice us. I had the soup two nights in a row. It came with a crusty roll which never appeared but other residents were being served soup with bread. Small things like this do make a difference. That said, the price was good value and the food decent. The rooms would have been better with some shampoo bottles and water but were clean and comfortable with great views. The location is rural but only a short distance from local towns by car.

The staff were incompetent due to the fire alarm going off twice as a family we felt this was a necessary review due to the lack of responsibility taken by the staff upon the fire alarm the staff didn’t come out to speak to us at the 6am fire alarm nor the 3am fire alarm the next night ! we felt very uneasy about staying a 3rd night. In the hotel due to this. There was no roll call to check everyone was out ‘the staff apparently checked each room’ I would say this is a Saftey aspect due to the majority of the hotel having older guests on a bus holiday. Aswell as myself and my partner with a small child and the other family’s that stayed there. For me this is unacceptable.

De toegangswegen zijn heel erg slecht, het asfalt is dusdanig beschadigd dat je heel langzaam moet rijden omdat anders je auto beschadigd door de diepe kuilen en gaten en de afgebrokkelde randen. Twee van de drie nachten zijn we ruw gewekt door een brandalarm wat ongeveer 25 minuten bleef gaan. Er was geen personeel wat ons vertelde wat we moesten doen. Iedereen stond zonder informatie 20 minuten buiten in de kou zonder dat er personeel bij was. Het ontbijt was zeer matig. Geen vers fruit, als broodbeleg was er enkel honing en jam uit kuipjes. Geen kaas of vleeswaren. Als je niet van een vet Engels ontbijt houdt dan blijft alleen de yoghurt over. We hebben zelf maar broodbeleg gekocht in de supermarkt. Onze kamer was ontzettend warm, helaas bood het openen van het raam geen oplossing omdat onder ons raam de afzuiging van de keuken zat wat veel lawaai gaf en etensgeuren. We hebben de dekbedden maar uit de hoezen gehaald. Het hotel is een mooi gebouw op een mooie locatie, maar we is veel slijtage en achterstallig onderhoud wat jammer is.

Did not like that we were woken up two nights on the trot by the fire alarm and had to go outside then finding it very hard to go back to sleep with not even an apology

First it was in the middle of nowhere, you had to drive a single track road for about a mile which was mostly washed away full of pot hole's, the hotel was disgusting the worst I have ever stayed in , I new as soon as we walked in the stairs on the way to the room were filthy not dust but thick with black dirt all the way , the room OMG , bathroom shower curtain thilthy , floor thilfy hadn't been cleaned in god knows, taps thilfy. Bath full of stains, bedroom hadn't been dusted in god knows, teaspoon brown hadn't been cleaned, when I told reception they told me no other rooms , which no doubt would of been the same , I have taken pictures to prove it , no doubt other guests will say exactly what I'm saying, if I hadn't driven 10 hours I wouldn't of stayed , left at 5 the next morning and will never return

The lane to the hotel is awful, full of deep potholes.
Lack of general information about how things work.
The fire alarm went off 3 times during dinner, no explanation.
At dinner we were seated by staff at a specific table but not told about the coffee facility.
At breakfast that table was occupied so we were put on another. It was not set, we had to ask for cups, milk etc. When we asked for cups and saucers we were taken to the ketchup/brown sauce.
There were no sausages and the eggs were so hard they bounced, not value for money at £12.95
The place was lovely but the carpets needed hoovering. The corners of our bathroom were dirty and there were marks on the duvet cover.

Quiet and comfortable

Fire alarm going off at 6am
Then next day at 3am