Shap Wells Hotel

Hotels
•
Independent
8.2 (134 reviews)
Shap, Cumbria, Penrith, England, CA10 3QU , Penrith , GB
44-1931-716628

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Newspapers in lobby (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Garden
Luggage storage
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Lovely location
Character of the building
Cons:
Cleanliness issues
Food quality concerns
Inconvenience with room arrangements

Categories

Cleanliness
7.09
Reviews frequently mentioned dirty towels and rooms, indicating cleanliness issues.
Service
9.56
Positive feedback on staff friendliness and helpfulness throughout the reviews.
Location
9.6
Consistently referred to as a lovely and beautiful location, enhancing guest experience.
Room Quality
8.05
Mentioned varying room sizes and some comfort issues, leading to a mixed review.
Amenities
8.58
Standard hotel amenities were present, but some review notes suggest they need improvement.
Value for Money
7.54
Guests felt the price was not commensurate with the service and quality offered.
Food and Beverage
6.59
Food consistently criticized as bland and often cold, leading to disappointment.
Overall Experience
8.56
Mixed experiences noted, with some positive highlights but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:45

Property Description

Recreation Amenities & Views
Indulge in the fitness center or relax in the garden while taking in the scenic views.

Dining & Drinks
Savor a meal at the restaurant, opt for room service, and enjoy beverages at the bar/lounge.

Additional Amenities
Make use of free Wi-Fi, gaming facilities, and a picnic area. Benefit from services like dry cleaning, 24-hour reception, and luggage storage.

Stay at Shap Wells Hotel in Penrith for a memorable retreat near Yorkshire Dales National Park and Orton Community Park. Book now for an unforgettable experience.

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MME

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.2
Based on 134 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.6
Room Quality: 8.05
Amenities: 8.58
Value for Money: 7.54
Food and Beverage: 6.59
Overall Experience: 8.56
S
Sandra • couple • gb
9
It was nice, quite and comfortable one night stay 🙂 the location and the river,was most peaceful 😌
Pros:

Location. View. And river next to Hotel.

Cons:

Like everything

2026-05-30 • via Nuitee
D
Dennis • couple • gb
7
Comfortable but don’t rely on table bookings being honoured.
Pros:

Nice old fashioned hotel. Very comfortable and serves an excellent breakfast.

Cons:

I booked a table for 6pm and the booking was confirmed.
When I booked booked in I was informed that the booking was cancelled because a coach party was coming and they had priority. I was disgusted that they could confirm a booking and disregard it in such an off hand manner. The experience left my wife and I feeling like second class customers

2026-05-29 • via Nuitee
S
Stephen • solo_traveller • gb
9
2026-05-29 • via Nuitee
B
Barry • extended_group • gb
9
Excellent stop for our Coast to Coast Walk.
Pros:

Prompt attention and friendly staff

Cons:

Wedidntsee the red squirrels!! He He!

2026-05-29 • via Nuitee
P
Paula • couple • gb
7
Comfortable enjoyed the area
Pros:

Area surroundings where beautiful

Cons:

This could be a beautiful building , but in very need of a re vamp

2026-05-28 • via Nuitee
S
Sara • solo_traveller • gb
8
Pros:

Unusual location and a friendly atmosphere

2026-05-28 • via Nuitee
A
Anthony • solo_traveller • gb
9
Pros:

Lovely hotel. Great gardens.

Cons:

O.

2026-05-28 • via Nuitee
C
cameron • couple • au
8
Out of the way but highly recommended
Pros:

Setting is remote but very lovely

Lovely old building, and the public areas are very flash

Cons:

No fridge - that’s it

2026-05-27 • via Nuitee
M
Mary C W • extended_group • gb
6
If u need to stay in the area, this is the place
Pros:

Location , 1930s telephone , art deco styling on ceiling of dining room, warm rooms

Cons:

WiFi signal non existent

2026-05-26 • via Nuitee
E
Emma • family_with_children • gb
8
pleasent hotel in beautiful setting very convenient for the lakes and good value, nice staff
Pros:

very helpful, friendly staff

2026-05-26 • via Nuitee
J
jnash36685 • solo_traveller • gb
4
Overnight stay
Pros:

The location was fabulous.

Cons:

Room was tiny and very dated, the hotel seems to be set up mainly for coach parties . Food was decidely average.

2026-05-26 • via Nuitee
A
Alok • family_with_children • gb
1
Not satisfied
Pros:

Staff was helpful

Cons:

Overall layout of hotel, rooms are very small

2026-05-26 • via Nuitee
H
Hill • solo_traveller • gb
9
Pros:

Liked hotel n surrounded area

2026-05-26 • via Nuitee
S
Susan • solo_traveller • gb
1
Pros:

Wen I arrived I had to wait outside for 3hours until room was ready then wen I went to foom number 86 it was dirty walls were dirty carpet smelled of moist and damp I was on the ground floor with carport as a view so gad no privacy would have had to jeep curtains closed.abd to finish it all off my bathroom was for a disabled person which im not .when I complained they couldn't or wouldn't change my room so I canceled and left.

Cons:

Everything

2026-05-26 • via Nuitee
D
Denise • solo_traveller • gb
2
In short, would have turned around & not checked in but due to location everywhere else was fully booked. Maybe that
Pros:

Unfortunately I can’t really say there was anything that my friend & I liked when we stayed.

Actually there was a positive the water in taps/shower was hot!

Cons:

I accept the property is vey old but it could certainly do with some up dating.
Huge stains on carpets, in hallways. Room was very cold & had a musty sort of smell, we put our thick coats on the beds) no heating on, we turned the valve of the radiator but to no avail. Went to reception to see if they could sort the problem! Waited & waited for a result in the end we found the phone in our room tried to ring down but it wasn’t even plugged in & socket no could be found. Another trip to reception, member of staff checked the boiler advised it was now on & he came to check room - lovely we thought. Until the following morning & went through the whole procedure again! Eventually phone plugged found by moving beds around!
From my bed I could hear the person next door splashing around in the bath etc.
So glad we didn’t get allocated a room in the house near the main entrance wouldn’t like to think what that was like.
Restaurant only had a choice of 4 starters, 4 or 5 main course, 3 desserts. Very limited choice & meal our main course was absolutely tasteless which says a lot seeing as it was fish!
Breakfast was reasonable, but considering they knew how many people were booked in was lacking in quantities, & hot breakfast laid up that only 2 people at a time could get anything, thankfully we arrived earlier before the 2 coach parties turned up for theirs.

2026-05-26 • via Nuitee
P
Paul • couple • gb
7
2026-05-25 • via Nuitee
V
Vanessa • couple • au
8
2026-05-25 • via Nuitee
G
Gem • couple • gb
5
It was awful cold dark dingy would never go back
Cons:

The room was freezing
Door was not secure
Staff were nowhere to be found and I helpfull

2026-05-25 • via Nuitee
M
Maria • family_with_children • gb
8
Pros:

The location and quality.

Cons:

Not enough plug sockets in room and breakfast a bit slow.

2026-05-25 • via Nuitee
S
Sam • couple • gb
3
Grim
Pros:

Location off the M6 good

Cons:

It is run down and very weird. Fine for an overnight but over priced all very worn and bizarre interiors.

2026-05-24 • via Nuitee