Mercure Edinburgh Haymarket

Hotels
Mercure
8.6 (7393 reviews)
38 Gardners Crescent , Edinburgh , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Heating issues
Cleanliness problems

Categories

Cleanliness
6.99
Several mentions of cleanliness issues, including stagnant water and unclean rooms.
Service
9.96
Staff were frequently described as kind and helpful.
Location
9.5
A nice quiet location within walking distance to the city center.
Room Quality
7.45
Issues with broken heating, cold rooms, and missing amenities.
Amenities
7.98
Some amenities were reported as non-functional, including heating and coffee machines.
Value for Money
8.94
Reports of reasonable pricing for the services provided at the hotel.
Food and Beverage
8.99
Breakfast was noted as good, although there was mention of room service failures.
Overall Experience
8.96
Mixed experience with significant issues but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:22

Property Description

Central Location in Edinburgh City Centre
Located just minutes away from the Edinburgh International Conference Centre and Haymarket train station, the Mercure Edinburgh Haymarket offers convenience and accessibility for both business and leisure travelers.

Modern Rooms with Essential Amenities
Each room at the hotel is equipped with USB chargers, free high-speed internet, air conditioning, a minibar, and tea/coffee making facilities. Guests can relax in a comfortable seating area and enjoy the convenience of a well-equipped bathroom with complimentary toiletries.

Convenient Facilities and Nearby Attractions
Guests can enjoy the convenience of a 24-hour front desk and a bar within the hotel. With popular attractions like Edinburgh Castle and Edinburgh Zoo just a short distance away, the Mercure Edinburgh Haymarket is the perfect base for exploring the city.

Book your stay at Mercure Edinburgh Haymarket now for a memorable experience in the heart of Edinburgh!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that one child under 12 years can stay free of charge in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note that older children are charged GBP 20 per night in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note accommodations and breakfast are free for 2 children aged under 6 years staying in a parent/guardian's room. From 6 to 13 years accommodations is free, and there is a 50% discount on breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 7393 reviews
Cleanliness: 6.99
Service: 9.96
Location: 9.5
Room Quality: 7.45
Amenities: 7.98
Value for Money: 8.94
Food and Beverage: 8.99
Overall Experience: 8.96
F
Fawcett family_with_children gb
10
Excellent stay. Would definitely go again.
Pros:

Friendly, clean and comfortable. Air-con was great. Breakfast was immense!

Cons:

The only minor thing I can think of is that we booked a family room for 2 adults and one child but only had two mugs /glasses

2026-07-25 via Nuitee
M
MARIKA solo_traveller it
10
Pros:

Posizione ottima. Colazione molto buona. Staff gentile e disponibile.

2026-07-25 via Nuitee
S
Steve couple gb
9
Great place to stay and explore the city
Pros:

Great location to access the city. Friendly and clean

Cons:

Nothing

2026-07-25 via Nuitee
S
Salman solo_traveller sa
8
2026-07-25 via Nuitee
L
Leanne solo_traveller gb
10
Pros:

Ground floor room, beautiful room, comfortable bed. Everything you need, quiet and room very clean. No complaints.

2026-07-25 via Nuitee
E
edward couple us
10
2026-07-25 via Nuitee
V
Victoria solo_traveller gb
4
Bad bad breakfast
Pros:

Cleanliness was amazing

Cons:

Breakfast was the worce ive had at a mercure. The staff at breakfast clearly didnt care or has not been trained correctly. All hot food was terrible. No pancake mix in machine.

2026-07-25 via Nuitee
E
Esteban couple es
10
Perfecto para visitar Edimburgo
Pros:

Todo correcto,cercanía al centro de Edimburgo,limpio y personal muy atento a tus necesidades.Buen desayuno.

Cons:

Nada,todo correcto

2026-07-25 via Nuitee
C
Carolina family_with_children es
1
Fatal, camas incómodas, habitación sucia
Pros:

La localización

Cons:

La suciedad y las camas, imposible dormir en la complementaria.

2026-07-24 via Nuitee
A
Athar family_with_children ae
5
2026-07-24 via Nuitee
K
Karen family_with_children gb
9
2026-07-24 via Nuitee
K
kirstin solo_traveller de
9
Guter Standard
Pros:

Die Zimmer waren sehr komfortabel, das Personal sehr freundlich. Vom Flughafen gut per tram zu erreichen.

Cons:

Für uns war es doch etwas zu weit ausserhalb, man läuf 17 - 20 min zur Altstadt. Wie alles in Edinburgh fand ich es sehr teuer für einen guten Standard. Dabei hatten wir es ausgesucht, weil es günstiger als viele andere war.

2026-07-24 via Nuitee
A
ANDREW couple gb
9
Nice hotel just a little expensive for size of room.
Pros:

Very clean and a nice room

Cons:

The room was a little on the small side for the money and further from Edinburgh than I thought but that’s my fault for not doing sufficient research.

2026-07-24 via Nuitee
C
Claudia couple br
10
2026-07-24 via Nuitee
R
Ross couple gb
7
2026-07-24 via Nuitee
K
Karolina solo_traveller pl
7
Pros:

Room was ok, comfortable bed.

Cons:

Fridge wasn't work properly.

2026-07-24 via Nuitee
A
Asad solo_traveller pk
10
2026-07-24 via Nuitee
C
clappison Family
8
Location location
Pros:

The location of this hotel was perfect for myself and my little boy just a 10min walk from the train station and likewise to the castle area. The reception team went out of their way to make us feel welcomed as did the breakfast team. Room wise was fine nothing special the carpet could have done with a proper hover or clean but given we were only staying 2 nights and out most of the day wasn’t much of a hassle. Breakfast on the first morning was very busy due to a American coach party who all came down at the same time ~ this made the room very busy and noisy thankfully managed to grab a corner table out of the way. Might be an idea to give coach parties a time and split the bus less overwhelming for both staff and other customers. We would stay here again just needs a few tweaks and it would be spot on

2026-07-23 via Tripadvisor
O
Omar couple kw
3
Pros:

Almost nothing

Cons:

Unfortunately, I was disappointed with my stay. The room was very small for the price, and the breakfast was limited where the only pancake machine was always out of service throughout my stay. And when I left they ask me for 10/10 review. I prefer my reviews to reflect my genuine experience.


To be honest, the hotel had almost no facilities apart from the breakfast area. It is also located far from the downtown, with no nearby attractions, and my view was of what looked like an unpleasant view. The room was clean, but extremely small and the restrooms smell bad. For almost the same price, I had a much better experience in London, which is a far more expensive city. Although there were many staff members, their willingness to help was very limited.

2026-07-23 via Nuitee
G
Greig couple gb
10
2026-07-23 via Nuitee