Mercure Edinburgh Haymarket

Hotels
•
Mercure
8.6 (7575 reviews)
38 Gardners Crescent , Edinburgh , GB

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Heating issues
Cleanliness problems

Categories

Cleanliness
6.99
Several mentions of cleanliness issues, including stagnant water and unclean rooms.
Service
9.96
Staff were frequently described as kind and helpful.
Location
9.5
A nice quiet location within walking distance to the city center.
Room Quality
7.45
Issues with broken heating, cold rooms, and missing amenities.
Amenities
7.98
Some amenities were reported as non-functional, including heating and coffee machines.
Value for Money
8.94
Reports of reasonable pricing for the services provided at the hotel.
Food and Beverage
8.99
Breakfast was noted as good, although there was mention of room service failures.
Overall Experience
8.96
Mixed experience with significant issues but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:22

Property Description

Central Location in Edinburgh City Centre
Located just minutes away from the Edinburgh International Conference Centre and Haymarket train station, the Mercure Edinburgh Haymarket offers convenience and accessibility for both business and leisure travelers.

Modern Rooms with Essential Amenities
Each room at the hotel is equipped with USB chargers, free high-speed internet, air conditioning, a minibar, and tea/coffee making facilities. Guests can relax in a comfortable seating area and enjoy the convenience of a well-equipped bathroom with complimentary toiletries.

Convenient Facilities and Nearby Attractions
Guests can enjoy the convenience of a 24-hour front desk and a bar within the hotel. With popular attractions like Edinburgh Castle and Edinburgh Zoo just a short distance away, the Mercure Edinburgh Haymarket is the perfect base for exploring the city.

Book your stay at Mercure Edinburgh Haymarket now for a memorable experience in the heart of Edinburgh!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that one child under 12 years can stay free of charge in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note that older children are charged GBP 20 per night in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note accommodations and breakfast are free for 2 children aged under 6 years staying in a parent/guardian's room. From 6 to 13 years accommodations is free, and there is a 50% discount on breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Location

Guest Reviews

8.6
Based on 7575 reviews
Cleanliness: 6.99
Service: 9.96
Location: 9.5
Room Quality: 7.45
Amenities: 7.98
Value for Money: 8.94
Food and Beverage: 8.99
Overall Experience: 8.96
G
GDWAR204 • solo_traveller • gb
10
Excellent stay
Pros:

The location of the hotel is perfect. It is a very short walk (10 minutes approximately) from Haymarket train station. Atmosphere was very good and the staff were fantastic and keen to help. The rooms were lovely and enjoyed the welcome chocolates and biscuits when I arrived. The pillows were hard though and that needs changing and amenities in the fridge (mini bar) were quite cheap in terms of cheap soda and would have been better if there was a can of coca cola in there instead. The TV had issues too with the remote control having a foreign language and not calibrating with the TV.
The value of the hotel was good and I am pleased with the price paid. The hotel room was very clean and spotless. The noise level was absolutely fine with no concerns. I would give 5/5 stars nevertheless and the food was amazing and enjoyed my dinner (Chicken burger/tiramisu for dessert). I would be happy to stay here ago and would love to do so. I hope the hotel will make the changes above to improve the stay in future.

Cons:

The location of the hotel is perfect. It is a very short walk (10 minutes approximately) from Haymarket train station. Atmosphere was very good and the staff were fantastic and keen to help. The rooms were lovely and enjoyed the welcome chocolates and biscuits when I arrived. The pillows were hard though and that needs changing and amenities in the fridge (mini bar) were quite cheap in terms of cheap soda and would have been better if there was a can of coca cola in there instead. The TV had issues too with the remote control having a foreign language and not calibrating with the TV.
The value of the hotel was good and I am pleased with the price paid. The hotel room was very clean and spotless. The noise level was absolutely fine with no concerns. I would give 5/5 stars nevertheless and the food was amazing and enjoyed my dinner (Chicken burger/tiramisu for dessert). I would be happy to stay here ago and would love to do so. I hope the hotel will make the changes above to improve the stay in future.

2026-09-19 • via Nuitee
A
Ana • solo_traveller • pe
10
Pros:

El servicio y buen restaurante, mucha amabilidad de Jorge

2026-09-19 • via Nuitee
A
Angelica • family_with_children • it
7
2026-09-18 • via Nuitee
G
Gabriele • couple • de
9
Sehr empfehlenswert
Pros:

Wir hatten ein tolles Zimmer, das Personal war sehr freundlich und das Frühstück sehr gut.

2026-09-18 • via Nuitee
J
Joan • couple • es
8
Tot molt bè.
Pros:

Habitacio molt gran comode i agradable a mès de no sentir cap soroll. Esmorzar molt divers i molt bo, del tot recomanable, fabulos.

Cons:

El llit era una mica incomode i sobretot els coixins que et posan dos pero petits encara que siguin gruixots, no em va convence això.

2026-09-18 • via Nuitee
V
Valerie • couple • fr
8
Pros:

Bon petit déjeuner

Cons:

Des prises dans la chambre n’étaient pas fonctionnelles.

2026-09-17 • via Nuitee
A
Alireza • solo_traveller • ca
1
2026-09-17 • via Nuitee
S
Sylvia • family_with_children • gb
10
Wonderful.
Pros:

The room was very well equipped and the beds were super comfortable.
Breakfast in the morning was excellent, with varied food choices and nice tea.
The room was in a quiet location which we appreciated.

Cons:

Nothing!

2026-09-17 • via Nuitee
D
Donna • couple • au
6
2026-09-17 • via Nuitee
S
stephen • couple • ca
8
Nice hotel, conveniently located, clean room.
Pros:

The hotel and the room were clean and fresh.

Cons:

We arrived around 8:30 AM after an overnight flight, hoping to get into our room early. They did not have a room available, which I totally understand. But I found it odd that the person who was on the desk had a very casual golf shirt on that was dirty! It’s a small point, but it’s the first impression when we arrived at the hotel and this employee was simply not dressed very professionally.

2026-09-16 • via Nuitee
P
Paul Joseph • solo_traveller • mt
10
2026-09-16 • via Nuitee
D
Debora • couple • it
10
Tornerò !
Pros:

Pulizia, gentilezza, posizione

Cons:

Nulla

2026-09-15 • via Nuitee
R
Romeo • family_with_children • it
7
Nel complesso positivo
Pros:

Colazione molto buona e completa. Complimenti.

Cons:

Spazio un pochino limitato.

2026-09-15 • via Nuitee
P
Patricia • couple • es
5
Buena ubicación, pero muy mala experiencia para descansar
Pros:

Lo que más me gustó del alojamiento fue la ubicación. Está a unos 20 minutos andando de los principales lugares de interés de Edimburgo y tiene paradas de autobús muy cerca, con buena comunicación para desplazarse por la ciudad.

Cons:

No me gustó la habitación. La cama se hundía y resultaba muy incómoda. Además, el extractor del baño hacía muchísimo ruido, hasta el punto de que no pudimos descansar prácticamente nada durante las dos noches. Hemos salido bastante descontentas con la estancia.

2026-09-15 • via Nuitee
J
joaquin • solo_traveller • es
8
Pros:

La ubicación
Tranquilidad
Desayuno
Los camareros del desayuno son encantadores

Cons:

Falta de servicio de restaurante.
El bar cerraba demasiado pronto

2026-09-13 • via Nuitee
Z
Zoltán • couple • hu
9
Perfect part of our trip.
Pros:

Excellent staff.perfect

2026-09-13 • via Nuitee
N
Natascha • couple • de
9
2026-09-13 • via Nuitee
L
LI LING • solo_traveller • tw
8
2026-09-13 • via Nuitee
R
Raymund • extended_group • gb
10
Comfortable bed clean room helpful and friendly staff
Pros:

Convenient central location

Cons:

Mine

2026-09-13 • via Nuitee
J
Juliette • couple • be
7
Bien mais cher
Pros:

Belle chambre comfortable, très bonne literie. À ce prix, je trouve qu’ils pourraient en revanche mettre un adapteur à disposition. On a été obligé d’en acheter un.

2026-09-12 • via Nuitee