Mercure Edinburgh Haymarket

Hotels
Mercure
8.6 (7234 reviews)
38 Gardners Crescent , Edinburgh , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Heating issues
Cleanliness problems

Categories

Cleanliness
6.99
Several mentions of cleanliness issues, including stagnant water and unclean rooms.
Service
9.96
Staff were frequently described as kind and helpful.
Location
9.5
A nice quiet location within walking distance to the city center.
Room Quality
7.45
Issues with broken heating, cold rooms, and missing amenities.
Amenities
7.98
Some amenities were reported as non-functional, including heating and coffee machines.
Value for Money
8.94
Reports of reasonable pricing for the services provided at the hotel.
Food and Beverage
8.99
Breakfast was noted as good, although there was mention of room service failures.
Overall Experience
8.96
Mixed experience with significant issues but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:22

Property Description

Central Location in Edinburgh City Centre
Located just minutes away from the Edinburgh International Conference Centre and Haymarket train station, the Mercure Edinburgh Haymarket offers convenience and accessibility for both business and leisure travelers.

Modern Rooms with Essential Amenities
Each room at the hotel is equipped with USB chargers, free high-speed internet, air conditioning, a minibar, and tea/coffee making facilities. Guests can relax in a comfortable seating area and enjoy the convenience of a well-equipped bathroom with complimentary toiletries.

Convenient Facilities and Nearby Attractions
Guests can enjoy the convenience of a 24-hour front desk and a bar within the hotel. With popular attractions like Edinburgh Castle and Edinburgh Zoo just a short distance away, the Mercure Edinburgh Haymarket is the perfect base for exploring the city.

Book your stay at Mercure Edinburgh Haymarket now for a memorable experience in the heart of Edinburgh!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that one child under 12 years can stay free of charge in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note that older children are charged GBP 20 per night in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note accommodations and breakfast are free for 2 children aged under 6 years staying in a parent/guardian's room. From 6 to 13 years accommodations is free, and there is a 50% discount on breakfast.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 7234 reviews
Cleanliness: 6.99
Service: 9.96
Location: 9.5
Room Quality: 7.45
Amenities: 7.98
Value for Money: 8.94
Food and Beverage: 8.99
Overall Experience: 8.96
P
Patrizia couple it
8
Soggiorno piacevole camera accogliente e pulita staff gentilissimo buona la colazione
2026-05-23 via Nuitee
L
lisa couple gb
9
Very good stay
Pros:

Very good, tasty breakfast

2026-05-23 via Nuitee
B
Bruno couple de
8
2026-05-21 via Nuitee
K
Kirsten couple dk
8
2026-05-20 via Nuitee
T
Thomas couple at
8
2026-05-19 via Nuitee
P
Patrick solo_traveller fr
8
Pros:

Très bien placé à 15 minutes à pied du centre historique

Cons:

Un peu impersonnel comme tous les grands groupes hoteliers

2026-05-18 via Nuitee
B
Bob solo_traveller gb
8
Fine staff very helpful and courteous
Pros:

Room and bathroom very good Lounge area welcoming decent little bar

Cons:

Breakfast although good let down by hard old fried eggs which were not replenished

2026-05-18 via Nuitee
B
Brigitte solo_traveller fr
10
2026-05-17 via Nuitee
L
Laurie couple us
10
Lovely hotel - highly recommend
Pros:

Great reception, clean lovely dining , service and good breakfast

Cons:

Room was very small

2026-05-17 via Nuitee
K
Kenny solo_traveller gb
10
Pros:

The staff were very helpful and nothing was a problem, check in and out was easy, breakfast was superb with a huge buffet choice, cooked or meats cheese fruit cereal, pastries coffees and juice, tables were cleared when people left there tables and cleaned right away, rooms were nice and I found the bed really comfortable, great shower in bathroom as well, hotel in a great area as well and bus stops just round the corner, would definitely use this hotel again

Cons:

The only thing I didn't like was the draft later on sale but other than that no complaints

2026-05-17 via Nuitee
A
Ashleigh couple gb
5
Let down
Pros:

Close by a lot of things

Cons:

The room smelled of mold/damp the room was roasting with ac on and a very small room for the price

2026-05-17 via Nuitee
M
Mateja extended_group si
10
2026-05-16 via Nuitee
S
Sarah solo_traveller gb
8
Good comfortable
Pros:

Spacious
Comfortable
Easy to get taxi
Good breakfast

Cons:

No bathtub in a premium suite despite requesting one on booking was a huge let down.
Noisy aircon system

2026-05-16 via Nuitee
M
Morgan Mirek solo_traveller gb
10
Pros:

Nice place

2026-05-16 via Nuitee
J
Jabiansky solo_traveller ar
8
2026-05-15 via Nuitee
A
Anthony extended_group gb
10
Value for money in a great location
Pros:

Location- staff - breakfast- overall cleanliness

2026-05-15 via Nuitee
Y
Yexing solo_traveller ca
9
2026-05-14 via Nuitee
C
Chrissie solo_traveller gb
5
Adequate
Pros:

Central

Cons:

Small bedroom

2026-05-13 via Nuitee
J
James solo_traveller gb
1
Pros:

zero

Cons:

made booking due to travel cancellations - needed a hotel for the night. Took confirmation and made payment then told as I arrived that my booking didn't exist - and it effectively left me out on the streets for the night with no where to sleep. Night manager was very unhelpful and was adamant I had wrong hotel. despite my email and payment being confirmed -- they marked it down as 'no show' and still took the money.

2026-05-13 via Nuitee
A
Alisonx7x solo_traveller gb
6
2026-05-12 via Nuitee