Mercure Edinburgh Haymarket

Hotels
Mercure
8.6 (7283 reviews)
38 Gardners Crescent , Edinburgh , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Heating issues
Cleanliness problems

Categories

Cleanliness
6.99
Several mentions of cleanliness issues, including stagnant water and unclean rooms.
Service
9.96
Staff were frequently described as kind and helpful.
Location
9.5
A nice quiet location within walking distance to the city center.
Room Quality
7.45
Issues with broken heating, cold rooms, and missing amenities.
Amenities
7.98
Some amenities were reported as non-functional, including heating and coffee machines.
Value for Money
8.94
Reports of reasonable pricing for the services provided at the hotel.
Food and Beverage
8.99
Breakfast was noted as good, although there was mention of room service failures.
Overall Experience
8.96
Mixed experience with significant issues but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:22

Property Description

Central Location in Edinburgh City Centre
Located just minutes away from the Edinburgh International Conference Centre and Haymarket train station, the Mercure Edinburgh Haymarket offers convenience and accessibility for both business and leisure travelers.

Modern Rooms with Essential Amenities
Each room at the hotel is equipped with USB chargers, free high-speed internet, air conditioning, a minibar, and tea/coffee making facilities. Guests can relax in a comfortable seating area and enjoy the convenience of a well-equipped bathroom with complimentary toiletries.

Convenient Facilities and Nearby Attractions
Guests can enjoy the convenience of a 24-hour front desk and a bar within the hotel. With popular attractions like Edinburgh Castle and Edinburgh Zoo just a short distance away, the Mercure Edinburgh Haymarket is the perfect base for exploring the city.

Book your stay at Mercure Edinburgh Haymarket now for a memorable experience in the heart of Edinburgh!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that one child under 12 years can stay free of charge in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note that older children are charged GBP 20 per night in an extra bed (only available in Comfort Double with Sofa Bed or Privilege Double with Sofa Bed).

Please note accommodations and breakfast are free for 2 children aged under 6 years staying in a parent/guardian's room. From 6 to 13 years accommodations is free, and there is a 50% discount on breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 7283 reviews
Cleanliness: 6.99
Service: 9.96
Location: 9.5
Room Quality: 7.45
Amenities: 7.98
Value for Money: 8.94
Food and Beverage: 8.99
Overall Experience: 8.96
C
Carlos couple pt
10
Hotel location is excellent. Tram station and city center
Pros:

Good brekfast. Excellent location.

2026-06-14 via Nuitee
L
Lucy couple gb
10
As elderly travellers we appreciate the medium size of this hotel. No walking for ages to get to your room. Such nice ef
Pros:

Easy to find, sensible layout,quick to check in. We had the comfortable double and it was. Staff were polite and efficient, and helpful. Hotel is clean and fresh.

2026-06-13 via Nuitee
S
Soukaina solo_traveller ma
9
Pros:

As someone whose work requires frequent international travel, I stay in hotels around the world almost every month. Over the past fifteen years, I have experienced a wide range of hospitality standards, and I can confidently say that this has been one of the finest hotel experiences I have had.

For me, two criteria matter most when choosing accommodation: cleanliness and the quality of service. This hotel excelled in both.

The property was impeccably maintained, the room was spotless, and the bed was exceptionally comfortable. In fact, I enjoyed some of the best sleep I have had in months. The sound insulation was also excellent, creating a remarkably quiet and restful environment.

What truly distinguished this hotel, however, was its staff. Every member of the front desk team demonstrated a level of professionalism, warmth, and attentiveness that is increasingly rare to encounter. Throughout my stay, they consistently went above and beyond to assist with any request, always with genuine kindness and efficiency.

I particularly appreciated their flexibility and understanding when I encountered difficulties with my bank card in a largely cashless environment. They also accommodated my request for a late check-out, which made a significant bdifference to my travel arrangements. Their willingness to help, even in situations that extended beyond standard expectations, reflected a genuine commitment to guest satisfaction.

The housekeeping team also deserves recognition for their excellent work and attention to detail.

My sincere thanks to the entire staff for making my stay so comfortable and memorable. Their professionalism, generosity, and care created an atmosphere that felt genuinely welcoming, and I would not hesitate to recommend this hotel to other travellers.

Cons:

Nothing

2026-06-13 via Nuitee
D
Daniel couple gb
10
2026-06-12 via Nuitee
M
Mark solo_traveller gb
10
Pros:

Everything

Cons:

Nothing

2026-06-11 via Nuitee
J
Jennifer couple gb
8
2026-06-11 via Nuitee
M
Mathias couple de
10
Super für einen Städte-Trip
Pros:

Gewohnter Standard wurde erfüllt.
Sauber, gut ausgestattet und Top Personal!

Cons:

-

2026-06-10 via Nuitee
C
Cemil couple gb
10
Pros:

Here’s a polished 5-star review you could leave:

⭐⭐⭐⭐⭐ 5/5

I recently stayed at Mercure Edinburgh Haymarket and had a fantastic experience from start to finish. The hotel is modern, clean, and in a great location for exploring Edinburgh.

What really made my stay exceptional was the outstanding service from the staff. A special thank you to Berkan, who was incredibly helpful, professional, and friendly throughout my stay. She went above and beyond to assist with any questions I had and made me feel genuinely welcome. Her excellent customer service is a real credit to the hotel.

The room was comfortable, well-maintained, and had everything I needed for a relaxing stay. The entire team created a warm and welcoming atmosphere that made my visit even more enjoyable.

I would highly recommend Mercure Edinburgh Haymarket to anyone visiting Edinburgh and will definitely stay here again when I’m next in the city.

This should read naturally and help the team achieve the strong review score they’re hoping for.

Cons:

Nothing

2026-06-10 via Nuitee
H
Hazal couple gb
7
For price and performance it wasn’t worth.
Pros:

Location.

Cons:

The staff at the reception for checking could have been more professional, the area designated for check in facilities isn’t big enough.Hygiene could be better inside the rooms and for breakfast tables.

2026-06-10 via Nuitee
S
Steffi-Ann family_with_children de
9
2026-06-10 via Nuitee
P
Peter solo_traveller gb
9
Good location, and quiet setting
Pros:

Good location near the bus and tram stops so a short journey to the city centre. Room was very quiet and well appointed. Spotlessly clean.

Cons:

Pillows were rather too firm for us.

2026-06-09 via Nuitee
K
Kevin solo_traveller ca
8
Pros:

The staff were very accommodating. We showed up a few hours early but they were still able to have the room ready.
The location is fantastic, very close to major attractions.

Cons:

There was an odd smell in the hallway of our floor, but nothing unbearable.

2026-06-08 via Nuitee
D
Daniela Elena solo_traveller ro
9
2026-06-08 via Nuitee
K
Ketillsdatter couple no
8
2026-06-08 via Nuitee
M
manneh solo_traveller gb
10
2026-06-08 via Nuitee
T
Turkucar solo_traveller tr
7
Pros:

Odaları iyiydi, royal mile ve victoria street mesafesi oldukça yakındı

Cons:

Kahvaltı verimsiz

2026-06-07 via Nuitee
D
Danielle solo_traveller ie
5
Pros:

Easy access to city centre, staff friendly, rooms clean

Cons:

No bar area separate from reception, restaurant opening hours poor in the hotel, rooms should have more shelf space for clothing. Overall it was adequate enough.

2026-06-07 via Nuitee
M
Manuela family_with_children de
10
2026-06-07 via Nuitee
C
Claire solo_traveller gb
9
2026-06-07 via Nuitee
A
Andrea solo_traveller it
8
Pros:

Posizione

Cons:

Personale, distratto e poco cortese

2026-06-07 via Nuitee