Go Hotels Butuan

Hotels
•
Robinsons Hotels and Resorts
7.8 (1008 reviews)
Robinsons Place Butuan, J.C. Aquino Ave., Brgy. Bayanihan, Butuan City , Butuan , PH
+63 998 840 3601

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable beds
Cons:
Dirty bathrooms
No elevator
Small rooms

Categories

Cleanliness
7.35
Cleaning issues reported, including visible dust and dirty bathrooms.
Service
9.31
Staff were friendly and provided good customer service, though some reviews mentioned unhelpfulness at the front desk.
Location
9.85
Convenient location near malls and shopping areas, highly rated by guests.
Room Quality
7.31
Rooms noted as small and needing a makeover; reports of issues with broken amenities.
Amenities
6.34
Lack of essential amenities like microwave and mini fridge, and issues reported with the elevator.
Value for Money
6.8
General sentiment was that prices were high for the quality of the rooms and service received.
Food and Beverage
6.85
No breakfast mentioned and limited food options available.
Overall Experience
8.62
Mixed experiences; while some enjoyed the convenience of the location, many noted significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:12

Property Description

Convenient Location
Located right beside Robinsons Place Butuan, Go Hotels Butuan offers a prime spot for guests to explore the city easily. Gaisano Butuan is also just 2.5 km away, providing additional shopping and dining options nearby.

Comfortable Rooms
The air-conditioned rooms at Go Hotels Butuan are equipped with essential amenities such as a flat-screen TV, in-room safe, and free WiFi. The simple yet functional furnishings ensure a comfortable stay for guests. Additionally, the daily housekeeping service maintains a clean and organized environment.

Helpful Services
With a 24-hour front desk and friendly staff, Go Hotels Butuan offers assistance with luggage storage, meeting arrangements, and more. Guests can also indulge in massage services on-site and opt for convenient airport transfers for a hassle-free travel experience.

Book your stay at Go Hotels Butuan now for a seamless and enjoyable trip to Butuan!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BXU

Location

Guest Reviews

7.8
Based on 1008 reviews
Cleanliness: 7.35
Service: 9.31
Location: 9.85
Room Quality: 7.31
Amenities: 6.34
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 8.62
B
Bada • family_with_children • ph
10
2026-09-19 • via Nuitee
S
Shekinah • couple • ph
2
2026-09-12 • via Nuitee
L
Leilani • extended_group • ph
5
4/5 rooms were functional- i think the hotel should have remedied it by sending the occupant to another hotel since
Pros:

Mall was literally stones throw away!

Cons:

When you pay for a room you would expect that everything would be in good condition. Room 423 amongst the 5 rooms i booked for my pickleball team did not have a functional air conditioner working! We let it go since the hotel was fully booked that day- my athlete complained that the room was hot, they sent an engineering department to check and was told it was the timer- the room never got cold. Day 2, they still complained, i spoke to the front desk, her name was Cyrah Cabete, which she told me that they would have a new room to transfer to. After the tournament, the boys were expecting to move to a new room which they were told that the room was empty but not yet made up! So i complained- i told them that i should be compensated for this inconvenience! I was told that management would call me - it never happened! The only thing that the hotel provided for my athlete was a stand fan!!!! Is this how they will compensate for me when i booked 5 rooms?
They gave the boys a new room on Sunday- the last day of our competition. By this time i was no longer happy! I told Front desk that i needed to speak to the Manager! Her name is Joann Christine Litera, and sad to say, she was not there- our call time at the competition was at 8 am we left at 7 am.

2026-08-28 • via Nuitee
M
Mara • couple • ph
8
2026-08-28 • via Nuitee
K
Kevin • solo_traveller • ph
8
Pros:

Location

2026-08-24 • via Nuitee
J
Julie • couple • ca
10
Totaly Satisfied
Pros:

Food is good. Serve on Time

Cons:

No Bath Soft and Conditioner

2026-08-22 • via Nuitee
J
Jofreal • solo_traveller • ph
10
2026-08-21 • via Nuitee
K
kisha Rae • family_with_children • au
10
Thank you to all the staff at the go hotel butuan. Excellent service
Pros:

staff were very kind and professional, clean hotel, accessible to robinsons place and bus terminal.

Cons:

nothing

2026-08-16 • via Nuitee
R
Rogen • extended_group • sa
10
2026-08-05 • via Nuitee
P
Patrick • solo_traveller • us
10
2026-07-22 • via Nuitee
D
Damien • solo_traveller • au
8
2026-07-15 • via Nuitee
P
Patrick • solo_traveller • us
8
Pros:

Customer service. Was nice and polite

2026-07-14 • via Nuitee
K
Kobas • solo_traveller • pl
7
2026-07-13 • via Nuitee
R
Reyniel Lipao • solo_traveller • ph
8
2026-07-10 • via Nuitee
R
Rodel • solo_traveller • ph
5
2026-07-09 • via Nuitee
J
j0nEt • solo_traveller • mv
5
Pros:

Location

Cons:

That no kettle in the room and some coffee amenities

2026-07-09 • via Nuitee
J
Jose III Cardenas • solo_traveller • ph
8
Pros:

Very accessible!

Cons:

Electrical outlets/receptacles are flat/sloted. Nothing for round electrical plug. You need to buy adaptor or always bring one.

2026-07-06 • via Nuitee
D
Domagoj • solo_traveller • hr
8
2026-06-30 • via Nuitee
M
Michael • solo_traveller • gb
9
Very satisfied
Pros:

My wife and I have stayed there many times over the past 9 years. It's the one hotel we check first for vacancies.

2026-06-27 • via Nuitee
J
Jason • couple • us
10
2026-06-26 • via Nuitee