Hotel North Pole

Hotels
8.8 (176 reviews)
449 N Santa Claus Lane , North Pole , US
907-488-4800
[email protected]

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Free
Children allowed

Facilities

Free WiFi throughout the property
Complimentary hot continental breakfast
Free parking
Car plug-in posts
Daily free housekeeping
Access to gym
Business center
Full service meeting and banquet room
Blackout curtains
Microwave, coffee pot and mini fridge in all rooms
See all facilities

Review Highlights

Pros:
Friendly staff (helpful, returned lost item)
Good breakfast and coffee
Convenient location near shops, restaurants and attractions
Spacious rooms with kitchenette
Communal lounge nooks
Close to Fairbanks and Chena Hot Springs
Good check-in experience for some guests
Reasonable price for last-minute booking (for some)
Cons:
Rooms dated and plain
Parking-lot view from rooms
Unpleasant air-freshener smell in room
Not as decorated for Christmas as expected
Service incident: staff entered room early and behaved rudely
Some guests found it pricey
Limited patio furniture in summer
Heavy use of disposable plastics and no recycling

Categories

Cleanliness
9
Guests specifically noted the hotel was 'nice' and 'clean' with no major cleanliness complaints.
Service
8
Staff were often friendly (called to return a lost bathing suit, friendly check-in agent), but a severe negative incident (front desk entering room early and yelling at guests) lowers the score.
Location
9.5
Multiple positive mentions: convenient to Fairbanks, Safeway, Starbucks, restaurants, Santa Claus Lane and a straight shot to Chena Hot Springs; very good location despite parking-lot views.
Room Quality
8
Room was spacious and included a kitchenette (positive), but rooms felt dated and plain, had parking-lot views and an unpleasant air-freshener smell.
Amenities
8.5
Good communal lounge nooks and kitchenette; breakfast offered. Negatives include limited patio furniture in summer and heavy use of disposable plastic with no recycling.
Value for Money
8.2
Mixed comments: some found the price fair for a last-minute booking while others described the hotel as pricey or too expensive.
Food and Beverage
9.2
Breakfast repeatedly praised (very good breakfast, enjoyed the coffee); generally positive food/beverage experience.
Overall Experience
10
Overall guests recommend the stay based on friendly staff, strong location, good breakfast and useful room kitchenette; isolated service incidents and dated decor tempered some stays but overall sentiment is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-30 20:10

Property Description

Hotel North Pole is located in the heart of North Pole, Alaska, within walking distance of Pagoda, Saigon Garden, Safeway and the world famous Santa Claus House, and conveniently 15 minutes from both Fort Wainwright Army Base and Eielson Air Force Base. The hotel has 70 smoke-free rooms and free WiFi. Stays include a very filling complimentary continental breakfast, access to the gym and business center, and fresh cookies baked daily, ready to serve at 5:30 AM. Guest rooms feature one or two queen-sized beds with a microwave, coffee pot, mini fridge and TV, plus handicap accessible rooms. Fully equipped, apartment-style extended stay suites offer a dining area and cooking space for longer stays. A year-round Santa Suite is available, and guests can inquire about the Santa Experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Dogs only allowed. Guest contact property for availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FAI

Property Policies

  • Check-in / check-out

    Check-in from 16:00:00, check-out until 11:00:00.

  • Minimum age

    Guests must be at least 18 years old to check in.

  • Pets

    Pets are allowed; charges may apply.

  • Important information

    Dogs only allowed.

  • Payment

    Payment: pay at the property.

Location

Guest Reviews

8.8
Based on 176 reviews
Cleanliness: 9
Service: 8
Location: 9.5
Room Quality: 8
Amenities: 8.5
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 10
F
Fabrizio • family_with_children • us
9
Great staff, good breakfast, close to Fairbanks, not far from Chena Hot Springs.
Pros:

The staff was very friendly. I left a bathing suit in the room and they called me to let me know and said they would mail it to me. The breakfast was very good, enjoyed the coffee. The location is good, near Safeway and Starbucks and restaurants as well as Santa Claus Lane. The room was spacious and it had a kitchenette which was nice. The price was fair for a last minute booking. We drove to Chena Hot Springs which was a straight shot from the North Pole. Highly recommend the hot springs. Hotel is also close to Fairbanks.

Cons:

The hotel is a little dated. The rooms were very plain. The view from the room was the parking lot. I didn't like the smell of the air freshener, kind of like a nauseating Febreze. It would be better if it smelled like Christmas.

2026-07-19 • via Nuitee
M
Manfred • solo_traveller • at
10
2026-07-11 • via Nuitee
G
Gene • couple • us
9
Clean and quiet.
Pros:

Nice clean hotel.

Cons:

Didn't live up to being hotel north pole. All the pics show it decorated for Christmas. When you arrive and the only thing Christmas is a few figurines around the fireplace it's kind of a let down. That was the main reason we chose this location.

2026-07-08 • via Nuitee
M
Myndi • family_with_children • us
7
Too expensive to be ran out of there before our time was up. Won’t be back!
Pros:

Location was great!

Cons:

Had a great check in experience with the braided beard guy (native Texan like us). I can’t say the same for the short dark haired guy this morning.
My reservation stated check out time is 11:00 am. At 10:40 am we were gathering our things to leave and we hear someone beating on the door. I said someone’s in here, mind you I had the do not disturb sign out on the door as well. All of the sudden the front desk guy opens the door to our room and yells you have 15 minutes to leave. My 17 yr old daughter and 19 yr old son were in the room with me and any one of us could have been changing clothes. I was so in shock that I had the kids gather our luggage and take it to the car. I approached the guy at the front desk at 10:47 and asked him what time checkout was and he said 11:00 am. I asked him why he opened the door to our room and he said it’s the hotel’s policy. He said he called us on the room phone twice and because we didn’t answer he came up to enforce the check out time. I told him our phone never rang and he said that’s not his problem it’s the policy. I told him my concern that any one of us could have been changing, especially my daughter and that it was 10:40 am. He yelled if you don’t like the policy then you can leave and pointed to the door. I asked him his name and he yelled leave right now like I am in the wrong. I don’t understand the urgency to get us out, there were barely any other guests there staying and now I know why.

2026-07-03 • via Nuitee
J
JOY • family_with_children • gb
10
Pros:

Pretty good all round. Pricey but then Alaska accommodation tended to be expensive.

2026-06-22 • via Nuitee
E
Emma • solo_traveller • us
9
Lovely hotel
Pros:

Lovely little hotel. Lots of communal lounge nooks and a decent breakfast.

Cons:

More patio furniture in the summer would be nice when the sun is bright on the one side of the building.

2026-06-16 • via Nuitee
M
mary hazel • couple • gb
7
In a car park
Pros:

Friendly staff

Cons:

Everything was disposable, cups, plates, loads of plastic and no signs of recycling

2026-05-23 • via Nuitee
D
deborah • couple • us
8
Cons:

Bed was way too hard

2026-03-14 • via Nuitee
D
Darren Rafael • solo_traveller • us
10
Pros:

Staff

Cons:

N/a

2026-02-28 • via Nuitee
B
Britt • couple • us
8
The hotel was beautiful, the staff was nice, the breakfast was good
Pros:

The breakfast variety was good.

Cons:

The price.

2026-01-19 • via Nuitee
S
Severino • couple • us
10
2026-01-19 • via Nuitee
G
Gaberiel • couple • us
8
2026-01-19 • via Nuitee
C
cherry • couple • ph
8
Pros:

Close to everything

2025-12-21 • via Nuitee
S
Sean • family
10
Pros:

Great rooms friendly staff

2025-10-02 • via Nuitee
T
Tim
10
Pros:

Really nice rooms, very convenient, very good breakfast.

2025-08-18 • via Nuitee
D
Duane
6
Pros:

Rooms are clean, but the walls are thin with lots of noise from adjoining rooms. Staff was friendly, but understaffed to a point where rooms are only cleaned every other day. Breakfast was underwhelming with many items missing.
Great views of Pizza Hut and Safeway Shopping center. Over priced and not ready for prime time.

2025-07-16 • via Nuitee
J
Juan • group • us
10
A 20 day trip, this was the best hotel!!!
Pros:

Everything looks great!!! Breakfast was excelent!

Cons:

Nothing could be better

2025-06-13 • via Nuitee
M
Martha • with friends • us
10
Exceptional
2025-06-04 • via Nuitee
A
Alfred • family
8
Pros:

Very pleasant staff. Clean rooms, restaurants within walking distance

2025-05-16 • via Nuitee
K
Karen
6
Pros:

The room was clean-
Breakfast was minimal and just ok
Our TV never worked- they just kept saying they were coming to fix it

2025-05-15 • via Nuitee