Warren Lodge

I'm astounded. The manager should be a politician not in 'hospitality' I was glad when I was speaking to her that two other guests checking out supported me and said how awful they thought the hotel was. There are apologies and sincere apologies. If a room is that unfit to let then I should have been part-reimbursed for the night I had stayed without a decent bathroom. The other staff were very nice but the manager Sarah is ultimately responsible and I've never heard a less sincere apology. Her teeth were practically gritted. I don't understand why me wanting some of my money back for one of the four nights I stayed where the shower and toilet seat were broken (I'm not even going to start about the mould because I sadly didn't take a picture) is beyond the realms of reasonable. Why is the guest having to do the maintenance report? It's not good enough and it's very sad that the person who is ultimately responsible is unable to act in a kind, reasonable and welcoming manner, literally her job. It may be the hotel is on its last legs and struggling to survive, but all the more reason to look after the guests that you do have. That's three potential repeat customers that I know have been lost and I am certain we won't be the the only ones.

No lift

The building next door, not your problem!

This is supposedly an hotel. You cannot hold regular paying hotel-guests hostage to your extra income-generating stuff like loud late-evening events.
So the worst thing was: a wedding booking with really loud music until after midnight. Management were not open / honest in warning other guests - BEFORE they booked and paid - that they would get no sleep that night.
I had paid for 4 nights. But I had to book elsewhere at short notice.
The Warren Lodge ABSOLUTELY owes me, and all other affected guests, a no-quibble refund.

Also: no air conditioning. So the top-floor bedrooms were a furnace in the heatwave.

And very surly staff with zero customer service mentality or even basic manners.

staff wasn’t very helpful, when there was no parking on site suggested to park around the corner on double yellows. had to park in a car park 5 min walk away with a 5 year old. had a food reservation which they told us to go else where as they had a wedding party there even though i had rang 3 times they could of said before i booked. our room was directly above the party that went on till 12.30-1am. we had to open windows due to heat and was given a fan which didn’t do much, could of put fan on before to cool room on the top floor. staff just repeated same thing they couldn’t help. would never return here.

The toilet smelt of asparagus for some reason

The wifi signal was very unstable

The water in my room was only warm. I did run the water for a long time to fill a bath. Applied evening and morning. Disappointing reaction from reception when I informed them in the morning. They suggested I could have informed reception at 11pm the previous night. I hadn't been in the mood to get dressed, gather my possessions and possibly find a different room, In any case my neighbour experienced similar lack of hot water. It showed a lack of quality control to issue a room with no hot water. Also the cistern handle was flopping around and felt as if it might break.

Poor BB
No AC
No thermostatic shower valve

In need of some TLC.

Parking can be difficult