Best Western Resort Hotel & Conference Center Portage

Hotels
•
Best Western
8.1 (370 reviews)
2701 County Road CX , Portage , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Food Quality
Cons:
Amenities
Safety Concern

Categories

Cleanliness
8.41
Specific sentiment from text: 'It was clean and quiet.'
Service
8.38
Specific sentiment from text: 'The employees were the best part. They were very friendly.'
Location
8.42
Specific sentiment from text: 'It is located at a convenient location.'
Room Quality
7.87
Standard quality for this hotel tier.
Amenities
7.4
Specific sentiment from text: 'The pool area could be nicer and a hot tub and sauna would be wonderful.'
Value for Money
7.86
Standard quality for this hotel tier.
Food and Beverage
8.41
Specific sentiment from text: 'Good breakfast all I needed.'
Overall Experience
8.08
Overall a pleasant stay with positive service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:28

Property Description

Convenient Location
Situated just off I-39 and a short distance from downtown Portage, the Best Western Resort Hotel & Conference Center offers easy access to both the highway and local attractions.

Comfortable Accommodations
Enjoy well-appointed rooms featuring modern amenities such as a flat-screen cable TV, coffee maker, microwave, and refrigerator, ensuring a comfortable stay for every guest.

Relaxing Amenities
Unwind in the sauna, stay active in the fitness center, and grab snacks from the vending machines. Don't forget to start your day right with a delicious hot breakfast buffet, complete with a DIY waffle station.

Ready to experience comfort and convenience at the Best Western Resort Hotel & Conference Center Portage? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Aug 16, 2026 until Mon, Sep 7, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Location

Guest Reviews

8.1
Based on 370 reviews
Cleanliness: 8.41
Service: 8.38
Location: 8.42
Room Quality: 7.87
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 8.08
R
Rolando • family_with_children • us
7
Cons:

Residual cigarette smoke

2026-09-09 • via Nuitee
T
Tatum • couple • us
6
2026-09-08 • via Nuitee
C
Carol • solo_traveller • us
5
My stay was tolerable
Pros:

Staff was very friendly and courteous.

Cons:

Facility needs work - elevator out of order, furniture in room nicked and scratched, bedding sheets rough, handle on bathroom sink was hard to operate and made a loud noise, even though I had a handicapped accessible room, I still had to climb into a tub, coffee maker didn't work.

2026-08-31 • via Nuitee
J
Jose • family_with_children • us
10
2026-08-28 • via Nuitee
T
Travis • solo_traveller • us
9
2026-08-22 • via Nuitee
R
robert • couple • us
9
Best Western of Portage was an impressive facility and provides a nice breakfast.
Pros:

It was located close to family and provided a facility that was pet-free and tobacco-free. We have sensitivity to both and other allergies.

Cons:

The swimming pool was under construction and the whirlpool was not accessible.

2026-08-19 • via Nuitee
R
Ryan • couple • us
8
2026-08-17 • via Nuitee
S
Shauna • solo_traveller • us
9
2026-08-04 • via Nuitee
R
Roger • solo_traveller • us
9
It was alright
Pros:

It was clean which is very important to me

Cons:

It could some bars in the bathtub/shower. Nothing to hang on too

2026-08-03 • via Nuitee
I
Impalaguy • Friends getaway • Muskegon, Muskegon County, Michigan
8
Decent place to stay.
Pros:

Stayed there earlier this month. The place looks great as you approach and it is indeed nice inside.
Breakfast offered many options in a somewhat cramped area. The food was OK but the flow of people thru the breakfast area needs work. Seemed to need a few new chairs/tables, too.
Our room was nice. TV worked good.
The tub was extremely difficult to get in and out of—no safety bars. Never had that high of a tub in before.
Our room faced the expressway and truck traffic made it noisy!

Overall, OK.
Never saw anyone acting as a supervisor/manager of any kind while we were there…….employees were on their own.

2026-07-28 • via Tripadvisor
M
Martha • solo_traveller • us
7
Pros:

The restaurant next door was outstanding! It's a little place called "Suzy's" The staff and service were great! My husband and I both had the special of the day. It was Prime Rib cooked to perfection for $19! We were so pleased with our meal that we went back the second night. The special was Baby back Ribs which were also delicious!

Cons:

We could have gotten a room at one of the water parks for the same amount of money. Part of this was on me, I didn't know when I booked the room that we would be staying a second night. We had a great trip and have much to be grateful for.

2026-07-24 • via Nuitee
A
Amanda • extended_group • us
7
Cons:

Under construction. Odd smell. Someone was smoking pot in the night and could smell it.

2026-07-23 • via Nuitee
P
Patricia • extended_group • us
7
Just an ok stay.
Pros:

Conveniently located.
Breakfast had eggs.

Cons:

We expected more from a Best Western. Cleanliness, friendliness, breakfast could be greatly improved.

2026-07-22 • via Nuitee
B
B5052GBtaylors • Solo travel
10
Best hotel in the area
Pros:

Location is great you wont have any distrubancws, its in a pleasant place, the staff are very helpdul, room was especially clean, absolutely great value, and plenty of amenities if you need them.

2026-07-13 • via Tripadvisor
D
David • couple • us
7
Good stay but in need of improvement and upgrades!
Pros:

Breakfast was fine! Bacon would be better than sausage. Bagels would be a good addition.

Cons:

The rooms and decor is quite dated. It would be very helpful to have bars in the shower to help us seniors so we won't fall. As it is now, it is very dangerous.the TV is not easy to operate.

2026-07-13 • via Nuitee
M
Mary • couple • us
9
The stay was fine except for the shower.
Pros:

The. breakfast and location was great.

Cons:

This is the second time we have ended up with a handicapped accessible room when we have booked a room on line which is fine but the shower was not so great. The grout had mold and when you showered water got all over the place. We had to soak the water up off the floor with a number of towels.

2026-07-12 • via Nuitee
M
Michael • couple • us
6
It served the purpose.
Pros:

Friendly staff

Cons:

Had ADA room . Instead of a walk in shower, I had to step over into a tub. No none slip bath strips! Almost fell in the shower

2026-07-12 • via Nuitee
B
Barb • solo_traveller • us
7
Pros:

Staff was busy, but still managed smiles. Everything appeared clean. I slept really well (that doesn't normally happen)!

Cons:

Room was not available at check-in (they were short cleaning staff - it happens). The drains in the sink and shower were very slow to drain. The walls and curtains could use an "upgrade". Looking pretty tired!

2026-07-12 • via Nuitee
W
William • solo_traveller • us
8
2026-07-11 • via Nuitee
B
Black • solo_traveller • us
10
2026-07-11 • via Nuitee