The Capra Saas-Fee

Hotels
9.7 (220 reviews)
Lomattenstrasse 6 , Saas-Fee , ch

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent amenities
Beautiful location
Clean and spacious rooms
Cons:
Occasional issues with service speed
Some comments on the restaurant menu variety

Categories

Cleanliness
9.52
The rooms were reported as very clean and quiet by multiple reviewers.
Service
10
General positivity about the staff's friendliness and helpfulness.
Location
10
The location has beautiful views and is well-liked by guests.
Room Quality
9.52
Guests appreciated the spacious rooms and their comfort.
Amenities
9.52
Spa and other amenities received high praise, contributing to guest satisfaction.
Value for Money
9.52
Guests felt the hotel offered good value, especially considering the quality of breakfast.
Food and Beverage
9.52
Breakfast and dining options were highlighted positively by several guests.
Overall Experience
10
Overall, guests reported an exceptional stay, with many claiming they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:02

Property Description

Luxurious Accommodations with Stunning Views
Experience the elegance of The Capra Saas-Fee with beautifully furnished suites offering breathtaking mountain views from private balconies. Enjoy the comfort of a separate living area, modern amenities, and a luxurious bathroom for a truly relaxing stay.

Wellness and Fitness Facilities
Indulge in relaxation at the indoor pool and spa, or stay active in the fitness centre. Unwind on the terrace or explore outdoor activities like cycling and hiking. The hotel offers a perfect balance of leisure and wellness options for all guests.

Convenient Location and Complimentary Services
Located just minutes away from ski lifts, guests can easily access the slopes. Enjoy Swiss and international cuisine at the on-site restaurant. Take advantage of complimentary WiFi, ski equipment storage, and free public transport during your stay at The Capra Saas-Fee.

Book now for an unforgettable Alpine retreat at The Capra Saas-Fee!

Important information:

Please note that Saas-Fee is a car-free village. There are enough parking spaces available at the entrance to Saas-Fee. A free hotel shuttle is provided from the parking spaces to the hotel.

When booking [5] rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CHF 14 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.7
Based on 220 reviews
Cleanliness: 9.52
Service: 10
Location: 10
Room Quality: 9.52
Amenities: 9.52
Value for Money: 9.52
Food and Beverage: 9.52
Overall Experience: 10
S
Stéphanie • couple • ch
3
2026-07-04 • via Nuitee
N
Nicolas • solo_traveller • fr
10
Merveilleux séjour
Pros:

Situation au coeur des montagnes. Vue impressionnante depuis la chambre.
L'accueil avec un verre de bienvenue après la prise en charge depuis le parking en bus électrique.
La chambre, élégante, 2 salles d'eau, vue montagne.
La gentillesse et le sourire des hôtes, on se sent attendu et on entre dans un cocon.
Les mets du restaurant très bon, y compris les choix végʻétariens.
La qualité des matériaux de l'hôtel, et très joliment décorés.
Nous avons apprécié également le SPA avec ses 2 piscines et le fitness très bien équipé.
Les enfants ont apprécié la salle de jeux également. ( babyfoot, tennis de table, jeux vidèo, jeux de société...)
Le personnel est dévoué et fait tout pour que vous vous sentiez bien, informations loisirs, attentions quotidienne jusqu'à votre départ.

Cons:

Rien. Tout était parfait.
Merci au staff pour cette petite pause déconnexion.

2026-07-04 • via Nuitee
M
Matthieu • solo_traveller • ch
10
Super établissement
Pros:

Le spa, la décoration, le personnel

2026-07-02 • via Nuitee
F
Felipe • couple • ch
9
2026-07-02 • via Nuitee
M
Marine • couple • ch
8
4 jours en plein cœur de la montagne
Pros:

Accueil professionnel et personnalisé, la vue, la deco, la chambre, le funlab (espace détente), le spa (moins de 16 ans non admis) et le calme.

Cons:

Petit effort à faire au niveau du petit déjeuner (buffet à envisager) et du restaurant

2026-07-01 • via Nuitee
A
André • solo_traveller • fr
7
2026-06-23 • via Nuitee
K
Kshipra • family_with_children • ch
9
2026-06-12 • via Nuitee
D
Diego • solo_traveller • it
10
2026-05-30 • via Nuitee
P
Panagiotis • family_with_children • ch
9
2026-05-27 • via Nuitee
S
Sabrina • couple • ch
9
2026-05-23 • via Nuitee
R
Rosa • extended_group • us
1
Disappointing
Pros:

The property was very nice.

Cons:

When we arrived the driver mentioned that the roads were dangerous and he had to drive slowly. We did not think anything of it. Then a couple hours after we arrived apparently the only road to arrive at the hotel closed due to weather with no date or time as to when it would reopen. The hotel did not notify us even though they knew that my daughter and her boyfriend would be arriving the following day. The next day came and my daughter and her boyfriend flew to Geneva, and took a train (had a very long travel day) to arrive at the nearest town before driving to the property only to find out that the road was closed. We had to find them a place to stay in a small, depressing town called Visp, they had to spend the night in a hostel, with hopes that the road would reopen the following day which they told us would open at 8 am. The following morning the road did not reopen. They had to then rebook completely a new train ticket and flight ticket back home as we did not know when the road would really reopen. My husband, son, and I who were already at the hotel were stuck and again we were never notified that there would be any issues when they already knew that there would be. When the road reopened, we left early (left a full day early) because we were fearful that we would be stuck again and decided to reunite with my daughter and her boyfriend. We had to rebook our train and flight as well. At the end we lost money, had an anxious few days, and a family trip that never happened after traveling from USA. The least they could do is refund my daughter’s room which was never used or our last night which was also never used. Disastrous!

2026-04-27 • via Nuitee
M
Maja • solo_traveller • gb
6
Much lower quality than before
Pros:

The hotel and spa are still nice.
Leo, the waiter, was brilliant,

Cons:

Our recent stay was rather disappointing and far below our previous experiences at this hotel.

The room conditions were unbearable due to excessive heat, and there was no thermostat available to adjust the temperature, which made it very uncomfortable to stay in. We slept with partially open doors with outside temperature of about 8-9 below zero.

Breakfast was another major issue. The area was overcrowded and dominated by very loud American tourists, creating a very noisy and unpleasant atmosphere where it was difficult to relax or enjoy the meal. The staff never did anything about it.

While the staff were consistently polite and courteous, unfortunately, their service was ineffective. Despite multiple requests, basic arrangements were not carried out. Drivers never arrived unless we personally tracked them down, a reservation for a future stay was never made despite asking multiple times, and even a simple email required three follow-ups. Each time, we were reassured with polite smiles and promises of immediate action, but nothing was actually done.

Overall, the experience felt disorganized and frustrating. It was especially surprising and disappointing given how much better our previous stays at this hotel had been.

2026-04-12 • via Nuitee
A
Alexander • family_with_children • de
9
2026-04-05 • via Nuitee
F
Fred • couple • ch
10
Fantastique !
Pros:

Le cadre, la décoration, tout est parfait, on se sent vraiment bien dans ce lieu

Cons:

Absolument rien

2026-04-05 • via Nuitee
E
eric • family_with_children • au
9
Great stay well looked after in a beautiful setting
Pros:

Beautiful hotel perfect location super staff

2026-03-29 • via Nuitee
A
Andreas • couple • ch
6
Pros:

Die Anlage ist sehr schön, allerdings über 3 Gebäude verteilt und deshalb etwas kompliziert. Die Zimmer sind sehr angenehm und sauber. Der Spa-Bereich ist schön gestaltet, entspannened! Skidepot Nähe Bergbahn/Pistenrand ist sehr praktisch, Shuttlebus stellt Transport sicher.

Cons:

Frühstück wird nur à la carte serviert, bei Hochbetrieb funktioniert das nicht (lange Wartezeit). Der Service entspricht nicht dem 5*-Niveau des Hauses.

2026-03-28 • via Nuitee
M
Mathilde • couple • ch
10
Une parenthèse enchantée qu'on se réjouit de renouveler
Pros:

L'ensemble de l'expérience est au top. Du welcome drink pour le check-in jusqu'à la prise de congé, tout est fluide et on se sent comme dans un cocon au Capra.
Literie confortable, spa moderne et agréable et excellent petit déjeuner. Personnel attentionné et sympathique.

2026-03-27 • via Nuitee
I
Isabelle • solo_traveller • ch
9
2026-03-25 • via Nuitee
E
Egor • couple • ch
7
2026-03-23 • via Nuitee
J
Julie • family_with_children • us
7
2026-03-22 • via Nuitee