Ramada by Wyndham Almaty

Hotels
•
Ramada
8.8 (844 reviews)
27/1 Baitursynov Street , Almaty , kz

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Helpful amenities
Cons:
Rude staff
Dirty rooms
Poor maintenance

Categories

Cleanliness
7.88
Multiple reviews indicated issues with room cleanliness and maintenance.
Service
8.35
Comments about rude staff were prevalent, but some positive remarks about helpfulness were noted.
Location
9.89
The location was frequently mentioned as a positive aspect.
Room Quality
7.84
Rooms were described as large but in poor condition and not maintained well.
Amenities
8.87
Positive feedback on the available facilities, though some were noted as outdated.
Value for Money
9.33
Good value suggested by some amenities and offerings despite cleanliness and service issues.
Food and Beverage
8.88
Breakfast received mixed reviews; some noted it was dull while others found it satisfactory.
Overall Experience
9.35
Overall experience varies but some highlighted good value and location despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:42

Property Description

Luxurious Spa and Wellness Amenities
Indulge in relaxation at the spa and wellness centre featuring a sauna, indoor pool, and fitness centre. Unwind and rejuvenate during your stay.

Gourmet Dining Experience
Experience a culinary journey at the hotel's restaurant offering a diverse range of cuisines including Turkish, Italian, Indian, and fusion dishes. Delight your taste buds with every bite.

Convenient Location and Exceptional Service
With easy access to Zhibek Zholy Metro Station and proximity to Almaty Train Station and Almaty International Airport, coupled with 24-hour concierge and front desk services, your stay at Ramada by Wyndham Almaty is bound to be seamless and memorable.

Book now to experience luxury and comfort at Ramada by Wyndham Almaty!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for KZT 5,000 per person per night when using an existing bed.
    Children from 3 years old to 11 years old stay for KZT 5,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 844 reviews
Cleanliness: 7.88
Service: 8.35
Location: 9.89
Room Quality: 7.84
Amenities: 8.87
Value for Money: 9.33
Food and Beverage: 8.88
Overall Experience: 9.35
Сайлаугалы • couple • kz
10
2026-06-18 • via Nuitee
S
Surya • couple • ae
10
Pros:

Location

2026-06-16 • via Nuitee
S
Shahil • couple • ae
10
2026-06-12 • via Nuitee
G
Guzyal • couple • kz
1
Cons:

Очень неприятная ситуация произошла еще до заселения. Я забронировала номер через Booking, при этом в условиях бронирования было указано, что оплата производится на месте и заранее ничего оплачивать не требуется.

Однако отель отменил мою бронь, объяснив это тем, что не смог списать оплату с карты. Для меня это было странно, поскольку при бронировании было четко указано, что платить заранее не нужно.

Когда я позвонила на ресепшен, чтобы разобраться в ситуации, сотрудница общалась очень грубо и недоброжелательно. Вместо того чтобы спокойно объяснить причину отмены и помочь решить вопрос, я столкнулась с раздраженным тоном и неуважительным отношением.

В итоге мне пришлось заново оформлять бронирование и тратить свое время на решение проблемы, которой можно было избежать. Такое отношение к гостям оставило крайне неприятное впечатление.

2026-06-12 • via Nuitee
G
Guzyal • couple • kz
1
Cons:

Очень неприятная ситуация произошла еще до заселения. Я забронировала номер через Booking, при этом в условиях бронирования было указано, что оплата производится на месте и заранее ничего оплачивать не требуется.
Однако отель отменил мою бронь, объяснив это тем, что не смог списать оплату с карты. Для меня это было странно, поскольку при бронировании было четко указано, что платить заранее не нужно.
Когда я позвонила на ресепшен, чтобы разобраться в ситуации, сотрудница общалась очень грубо и недоброжелательно. Вместо того чтобы спокойно объяснить причину отмены и помочь решить вопрос, я столкнулась с раздраженным тоном и неуважительным отношением.

В итоге мне пришлось заново оформлять бронирование и тратить свое время на решение проблемы, которой можно было избежать. Такое отношение к гостям оставило крайне неприятное впечатление.

2026-06-12 • via Nuitee
S
Shahil • couple • ae
10
2026-06-12 • via Nuitee
G
Guzyal • couple • kz
1
Cons:

Девушки на ресепшене были грубыми и неприветливыми, что сразу испортило первое впечатление. Кроме того, в отеле было очень много гостей из Индии, поэтому временами складывалось ощущение, будто находишься не в Алматы, а в Индии.
Даже на телевизорах показывают индийские фильмы 😁. Отдельно хочется отметить чистоту: уборка оставляет желать лучшего, многие зоны выглядели неухоженными и грязными. Для отеля такого уровня это совершенно недопустимо.

Надеюсь, руководство обратит внимание на качество сервиса, чистоту и отношение персонала к гостям.

2026-06-12 • via Nuitee
A
Antonina • solo_traveller • kz
7
2026-06-08 • via Nuitee
Y
YOUNGSEOG • solo_traveller • kr
5
Pros:

직원들이 친절했어요.

Cons:

시설이 노후화되어 있었고 조식도 평이했어요. 리모델링이 필요해요.

2026-06-08 • via Nuitee
Анна • family_with_children • kz
7
Pros:

Цена=качество. Очень понравился номер, большой и чистый

Cons:

Не понравился подбор каналов по ТВ

2026-06-08 • via Nuitee
A
Alireza • couple • kz
8
2026-06-07 • via Nuitee
L
Lale • solo_traveller • az
10
Pros:

Her sey cok guzel idi. Musterilerle ish uzre menecer Inzhumarzhan xanima ozellikle tesekkur ederiz.

2026-06-06 • via Nuitee
S
swapnil • extended_group • in
9
2026-06-06 • via Nuitee
L
Lale • solo_traveller • az
8
Pros:

Her sey yaxsi idi. Personel cox mehriban idi.Musterilerle ish uzre menecer Inzhumarzhan xanima diqqeti ucin tesekkur edirik

2026-06-06 • via Nuitee
N
Nurzhalgas • solo_traveller • kz
1
2026-06-06 • via Nuitee
E
Ergashev • extended_group • uz
6
2026-06-04 • via Nuitee
A
Adil • solo_traveller • kz
1
Cons:

Во первых цена абсолютно не соответствует ни названию, ни состоянию номера и предоставляемым услугам. Завтрак самый обычный на уровне не дорогих отелей, а может и хуже. Фото не соответствуют действительности, в номере требуется капитальный ремонт. Т.к. находился в командировке мне необходимо предоставить документы за проживание, но сотрудники представили только чек и квитанции об оплате, остальные документы отказались предоставлять, даже если это положено по закону Казахстана. В итоге сумма была вычтена из моей зарплаты. Категорически не рекомендую данный отель. Не ведитесь на громкое название, цены за проживание не реально завышены.

2026-06-04 • via Nuitee
A
Abhay55 • Couples • Dubai, Emirate of Dubai
6
Not a real Ramada Hotel, Better Avoid
Pros:

As part of our tour package, I had to stay here for 4 nights, since it was part of the package of a Tour Operator that included air tickets and sight seeing also.
Though a few other reviews about the hotel were not positive, I was hoping against hope that my experience could be different. But that was not to be.

The reception staff was indifferent and not supportive. At times their behavior was rude, unbecoming of a person in the hospitality industry.

The room size was decent but it seemed that the floor carpet was not cleaned for a long time. a sticky patch that was there when we reached, continued till we left.

Since no milk or creamer sachets were provided in the room, we requested for it at the reception. Our request by bluntly rejected stating that these are not provided. Our enquiry about where to get it from was also responded coldly that we can try in the restaurant.
The malfunctioning of room keys was a common feature experienced by many of my friends who had stayed in the hotel, making them go down to have the keys recharged.
The breakfast served at the restaurant was good having various options, including limited vegetarian options.

On the whole, it was a stay that is better forgotten.

2026-06-03 • via Tripadvisor
N
Neha • extended_group • ae
5
Rude staff and dirty rooms with no maintainenece
Pros:

The location was good

Cons:

The staff was rude and the hotel was not clean and neither maintained.
We stayed for 10days but the bed sheets and pillow cover were never changed and neither was the room vacuumed.
Only bathroom was cleaned and dustbins were emptied.
When we requested the housekeeping and reception team , they told us that as per their policy the bed sheets are changed only once the previous guest checks out and next guest comes.

The room service staff refused to give us plates and cutlery.
1 of the nights around 10pm , we enquired about dessert and they said that the restaurant was out of desserts. So we ordered from outside and requested them for plates and cutlery.
The room service team replied “No food No cutlery” and hung the phone!

The breakfast was average. As Indian breakfast , every day frozen parathas were served.
They do not even refill many of the items until repeatedly enquired by guest.

Unfortunately, we had paid for all the 3 rooms for 10days, so could not change the hotel but I will never recommend anyone.

2026-06-03 • via Nuitee
V
vvaba • Solo travel
4
Disgusting hotel
Pros:

We arrived as a group. The receptionists takes a long time giving us our room assignment which should not be coz we are prebooked. Anyways maube that is because we are a large group. We are advised by the tour agency beforehand that we eill give a deposit of a hundred dollars but that was not taken from us. My room is cozy and it was in the front side of the hotel. Good one. When I took shower, I noticed the drainage is slow in draining. Since it was late already I decided to inform the front desk the next day which I did. Upon arriving from tour, I noticed that no ine ckeaned the room. Garbage was there ss well as the wet towels are still in the bed where I placed them that morning. Luckily, I saw simeone cleaning in the next room. I asked her for new towels and let her take my garbage. Shower time came, still the drainage problem is thete. I did not complain anymore. I am disgusted!!! The towels are also so old as they were already so thin. The pillows too are thin and small. Then came the time that we need to leave early. Our guide advised us that at 5:40 the next dsy we should get our packed breskfast at the reception as we need to start early. Then, later on our guide sent a message that the hotel can’t make that packed foods since we are a big group and that they said that the restaurant will open at 6:00 AM instead. The next day we are early waiting at the lobby for 6:00 AM. Time came, we waited. 6:05, 6:10 still not opening. So what I did, I went to reception and asked. The answer is THE RESTAURANT WILL OPEN AT 6:30 ONLY NOT EARLIER THAN THAT. And he dont know about our situation!!! CLAP CLAP CLAP!!! No endorsements or anything????!? So terrible. TRULY NOT RECOMMENDED.

2026-06-02 • via Tripadvisor