KL Service Apartment at Times Square

Hotels
Independent
7 (53 reviews)
Berjaya Times Square East Tower, Suite A-40-09, No.1, Jalan Imbi, Kuala Lumpur, 55100 , Kuala Lumpur , MY

Facilities

Meeting rooms
Fitness facilities
Health club
Free WiFi
Garden
Luggage storage
Express check-in/check-out
Sauna
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Cons:
Dirty
Old furniture
Broken furniture
Bad smell from towels

Categories

Cleanliness
2.33
The review mentions that the hotel is dirty and towels have a bad smell.
Service
8.8
Standard quality for this hotel tier.
Location
8.84
Standard quality for this hotel tier.
Room Quality
3.29
The review mentions broken furniture and old accommodations.
Amenities
8.82
Standard quality for this hotel tier.
Value for Money
8.78
Standard quality for this hotel tier.
Food and Beverage
8.83
Standard quality for this hotel tier.
Overall Experience
6.3
The review indicates a very negative experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:14

Property Description

Experience the ultimate urban retreat at KL Service Apartment at Times Square, ideally situated in the heart of Kuala Lumpur.

Relaxation and Wellness
Indulge in rejuvenating massages, body treatments, and facials at our full-service spa. With an outdoor pool, indoor tennis court, and health club, your relaxation and recreation are guaranteed.

Gourmet Dining and Room Service
Savor delicious meals at our on-site restaurant or enjoy light bites at the café. With 24-hour room service and a vibrant bar/lounge, you’ll find the perfect place to unwind with your favorite drink.

Convenience at Your Fingertips
Our modern rooms feature kitchenettes and spacious bathrooms, complemented by complimentary Wi-Fi and daily housekeeping. Business travelers will appreciate our conference center and 24-hour business center services.

Don't miss out on this extraordinary experience—book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

Location

Guest Reviews

7
Based on 53 reviews
Cleanliness: 2.33
Service: 8.8
Location: 8.84
Room Quality: 3.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 6.3
A
Ali family
2
Pros:

So bad, dirty, old, broken furniture, towels have bad smell and never ill be there

2025-08-02 via Nuitee
K
kayashino
10
Good
Pros:

Staff nice and friendly, at berjaya times square itself , location is good , good value , come with kitchen essentials

2025-07-31 via Nuitee
M
Mohd solo traveller my
9
Superb
2025-07-28 via Nuitee
H
Hassan young couple bd
3
Poor
Pros:

We were out side of lobby area. No recipient is there. Facing problem to communicate with agent. Bad quality bed third class sofa. Old an unclean. Repeatedly call for toilet and utensil but supplied next day. Poor cleaning conditions. Toilet are broken. A all are raised.

Cons:

We were out side of lobby area. No recipient is there. Facing problem to communicate with agent. Bad quality bed third class sofa. Old an unclean. Repeatedly call for toilet and utensil but supplied next day. Poor cleaning conditions. Toilet are broken. A all are raised.

Only location is good.

2025-07-24 via Nuitee
S
Sandeep young couple in
9
Superb
2025-07-18 via Nuitee
H
Haikal solo traveller my
10
Exceptional
Pros:

Service good

2025-07-16 via Nuitee
P
Ph family with young children my
4
Disappointing
Cons:

The bed,mattress,pillow and mattress cover are all not clean..my body itches after sleeping in the bed..whole apartment was not clean enough.

2025-07-07 via Nuitee
A
A solo traveller sg
7
Good
Pros:

Only problem is the shower bath got no glass door.

Cons:

I noticed that some people use the lift without tap the card. As we go out to the floor we want and they also go out. But not to the room they use the stair. To me, it is very dangerous. This happened in Singapore, where one airline crew got killed many year back..

2025-06-19 via Nuitee
S
Sommie young couple my
10
Exceptional
Pros:

The room is clean and the furniture is very good. The price is reasonable and it is an absolutely perfect choice👍👍👍👍

2025-06-08 via Nuitee
A
Anonymous young couple sa
10
Exceptional
2025-06-07 via Nuitee
R
Rizalalzaku family with young children my
8
Very good
2025-06-07 via Nuitee
A
Anonymous family with young children fr
3
Poor
Pros:

Except the location, everything is pretty bad

2025-06-05 via Nuitee
T
Tony with friends lk
5
Passable
2025-06-03 via Nuitee
A
Anonymous solo traveller au
1
Bad
Pros:

Nothing

Cons:

Everything

2025-05-29 via Nuitee
S
Syafiq family with young children my
5
Passable
Pros:

The location

Cons:

Its old, the room have “unpleasant” vibe, perhaps its only me. The host is very pleasant.

2025-05-25 via Nuitee
S
Syed young couple my
9
Superb
2025-05-17 via Nuitee
I
Iman family with young children bn
6
Pleasant
Pros:

the location was great, every place that we wanted to visit was a walkable distance from it.

Cons:

we weren't too happy about the cleanliness and the maintenance of the place. it could've been more clean and a little update on few appliances/facilities would be nice. honestly, it wasn't a nice welcome when we arrived; the host got frustrated because he was misunderstanding us when we wanted to check in. during check out, it was irresponsible of the host to overslept when we already informed him early that we were going to check out at 8am on the dot because we had a flight to catch

2025-05-12 via Nuitee
N
Noorhaiza young couple my
9
Superb
2025-05-10 via Nuitee
X
Xaver young couple dk
4
Unreliable staff, cash payment, disappointing
Pros:

Great view, big room, good price, man was quick to help us when we locked ourselves out - keycard does not work when you accidentally push a button on the inside of the door before leaving.

Cons:

Man that met us and handled access spoke very little english. We had to pay cash on site and no receipt was issued (different than what was communicated via booking and communication was very difficult)
Very unreliable with check out- he overslept agreed upon (written and orally agreed multiple times) checkout time - waited over half an hour and messed up our planned day- lucky our plane was in the evening.
No luggage storage service.
We caught 2 cockroaches- saw more. Filthy under bed, fridge was leaking, bathroom was leaking and wet floor.
Very cheap but would definitely not do again.

2025-05-08 via Nuitee
P
Parash Mani
2
Outdated property with dirty amenities
Pros:

Hotel is filthy with outdated toilet, difficult to flush. The bath tub was full of dust and stains, i was too hesitant to use the toilet and the bathtub becuase of stains and all the marks that were present there.

2025-05-03 via Nuitee