Destination Family Hotel

Hotels
5.9 (552 reviews)
314 Ray Street , Whitehorse , ca
+1 867-668-5558

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Clean budget hotel
Cons:
Dirty rooms
Poor customer service
No breakfast

Categories

Cleanliness
4.55
Numerous reviews mention dirty rooms and bathrooms, which heavily impacts the score.
Service
6.52
Feedback indicated poor customer service experiences and failure to resolve issues.
Location
10
Good location noted in several reviews, walkable to central Whitehorse.
Room Quality
5.51
Rooms described as basic, uncomfortable, and outdated.
Amenities
6.54
Comments indicate lack of expected amenities; however, some basic necessities provided.
Value for Money
5.5
Many reviews suggest that the hotel does not meet the expectations for the price paid.
Food and Beverage
3.55
Review indicates no breakfast provided despite expectations.
Overall Experience
5.05
A generally disappointing stay reflected across multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:52

Property Description

Convenient Location
Situated near S.S. Klondike National Historic Site and Miles Canyon Suspension Bridge, Destination Family Hotel offers easy access to Whitehorse's key attractions.

Comfortable Accommodation
Experience a cozy stay in rooms equipped with air conditioning, flat-screen TVs, and complimentary WiFi. The 24-hour front desk ensures your needs are always met.

Delightful Dining and Parking
Indulge in American cuisine at the on-site restaurant and take advantage of free private parking during your stay.

Book now at Destination Family Hotel for a memorable and hassle-free experience in Whitehorse.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXY

Location

Guest Reviews

5.9
Based on 552 reviews
Cleanliness: 4.55
Service: 6.52
Location: 10
Room Quality: 5.51
Amenities: 6.54
Value for Money: 5.5
Food and Beverage: 3.55
Overall Experience: 5.05
M
Maggie • solo_traveller • ca
8
OK for a night
Pros:

In any other city it would be way over priced, but everything is more expensive in Whitehorse. It is fine for a night. The hotel is very dated but the sheets and towels are clean, but the double bed is very small. It was very quiet, there's lots of parking.

Cons:

For the price, it needs a good deep cleaning and an update in furniture.

2026-08-29 • via Nuitee
R
RomaAndrea • family_with_children • ca
3
2026-08-28 • via Nuitee
H
Helge • couple • de
5
Als Überhang und Durchfart okay
Pros:

Nahe Zentrum

Cons:

Alt und Abgewrackt man merkt welcher Landsmann der Inhaber ist

2026-08-25 • via Nuitee
S
Susan • couple • au
10
Great, quiet, friendly, easy to find.
Pros:

Great staff, close to food, in the middle of town but very quiet

Cons:

Nothing

2026-08-21 • via Nuitee
L
Lara • solo_traveller • de
5
Pros:

Freundliches Personal, 24h Rezeption und gute Lage. Bad war sauber.

Cons:

Zimmer dreckig, sehr basic. Haus insgesamt in keinem guten Zustand.

2026-08-17 • via Nuitee
J
JAMES SUB • family_with_children • ca
2
2026-08-16 • via Nuitee
S
Simone • solo_traveller • de
10
Pros:

Tolles Frühstück, mit allem was man braucht. Sehr gute Busanbindung. Bequeme Betten und nettes Personal

Cons:

Das Schwimmbad ist eigentlich nur für Kleinkinder

2026-08-15 • via Nuitee
N
Nicolas • solo_traveller • ch
4
Bruyant, décevant et sans solution
Pros:

Chambre normal comme tout les autres de sa catégorie

Cons:

Chambres très bruyante. Des souffleries forte, non réglable, le moteur de l'ascenseur très bruyant dans les chambres. J'ai du changer 3 fois de chambre. Personnel compréhensif mais technicien impuissant. Les lampes ne marchent pas. Vu Nord sur des poubelles et un garage auto, vu sud sur une route bruyante temporairement, il y avait des travaux. Le peux devrait être réévalué à la baisse ou des travaux de maintenance effectué

2026-08-14 • via Nuitee
P
peter • solo_traveller • at
7
Zu empfehlen
Pros:

Gut und Einfach

2026-08-10 • via Nuitee
P
peter • solo_traveller • at
8
Gut und einfach
Pros:

Gute Lage

2026-08-10 • via Nuitee
P
Perry • extended_group • ca
3
Cons:

Very poor check in. Old facility.

2026-08-09 • via Nuitee
G
Gerald • couple • ca
7
It was very good thank you
Pros:

Location

Cons:

The couch

2026-08-08 • via Nuitee
A
Alec935 • solo_traveller • fr
7
2026-08-06 • via Nuitee
P
peter • solo_traveller • at
10
2026-08-05 • via Nuitee
C
Connie • family_with_children • us
8
Great for a one night stay
Pros:

We were concerned about the location when we first arrived but after meeting the staff and knowing there were security cameras and staff that stayed there all night, we felt better about our stay.

Cons:

The coffee maker in the room didn't work and there were no screens on the windows. So if you opened the window, you got unexpected company flying in. Otherwise, the room was adequate for what we needed.

2026-08-03 • via Nuitee
S
Stanislav • solo_traveller • ca
10
Good value
Pros:

Location, value

Cons:

old

2026-07-25 • via Nuitee
S
Stanislav • solo_traveller • ca
10
Good value
Pros:

Location and value

Cons:

Old

2026-07-25 • via Nuitee
J
Jana • solo_traveller • ca
5
Cons:

I guess you get what you are paying for

2026-07-25 • via Nuitee
S
Stefan • solo_traveller • ch
5
2026-07-23 • via Nuitee
R
Richard • solo_traveller • cz
8
2026-07-22 • via Nuitee