Destination Family Hotel

Hotels
5.9 (532 reviews)
314 Ray Street , Whitehorse , ca
+1 867-668-5558

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Clean budget hotel
Cons:
Dirty rooms
Poor customer service
No breakfast

Categories

Cleanliness
4.55
Numerous reviews mention dirty rooms and bathrooms, which heavily impacts the score.
Service
6.52
Feedback indicated poor customer service experiences and failure to resolve issues.
Location
10
Good location noted in several reviews, walkable to central Whitehorse.
Room Quality
5.51
Rooms described as basic, uncomfortable, and outdated.
Amenities
6.54
Comments indicate lack of expected amenities; however, some basic necessities provided.
Value for Money
5.5
Many reviews suggest that the hotel does not meet the expectations for the price paid.
Food and Beverage
3.55
Review indicates no breakfast provided despite expectations.
Overall Experience
5.05
A generally disappointing stay reflected across multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:52

Property Description

Convenient Location
Situated near S.S. Klondike National Historic Site and Miles Canyon Suspension Bridge, Destination Family Hotel offers easy access to Whitehorse's key attractions.

Comfortable Accommodation
Experience a cozy stay in rooms equipped with air conditioning, flat-screen TVs, and complimentary WiFi. The 24-hour front desk ensures your needs are always met.

Delightful Dining and Parking
Indulge in American cuisine at the on-site restaurant and take advantage of free private parking during your stay.

Book now at Destination Family Hotel for a memorable and hassle-free experience in Whitehorse.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXY

Location

Guest Reviews

5.9
Based on 532 reviews
Cleanliness: 4.55
Service: 6.52
Location: 10
Room Quality: 5.51
Amenities: 6.54
Value for Money: 5.5
Food and Beverage: 3.55
Overall Experience: 5.05
J
Jana • solo_traveller • ca
5
Cons:

I guess you get what you are paying for

2026-07-25 • via Nuitee
S
Stanislav • solo_traveller • ca
10
Good value
Pros:

Location, value

Cons:

old

2026-07-25 • via Nuitee
S
Stanislav • solo_traveller • ca
10
Good value
Pros:

Location and value

Cons:

Old

2026-07-25 • via Nuitee
S
Stefan • solo_traveller • ch
5
2026-07-23 • via Nuitee
R
Richard • solo_traveller • cz
8
2026-07-22 • via Nuitee
C
Charles • solo_traveller • ca
4
Pros:

I would not stay again

Cons:

Appearance dingy. Not like pictures in add

2026-07-21 • via Nuitee
T
Thomas • solo_traveller • us
8
Pros:

Centrally located in town I can walk to almost everything.

2026-07-21 • via Nuitee
J
joël • solo_traveller • fr
6
Pros:

Hotel bien placé.

Cons:

Pas de possibilité de petit-déjeuner sur place.
Hôtel vieillot, nécessiterait une sérieuse rénovation.

2026-07-21 • via Nuitee
S
Savage • solo_traveller • us
7
Pros:

Clean

Cons:

No AC.

2026-07-21 • via Nuitee
S
Samantha • family_with_children • ca
3
Pros:

The location

Cons:

Staff was rude, rooms were outdated and dingy look like we stepped back into the 80. They never once cleaned out room or even emptied the trash can. The bathroom was dirty you could see the dust on the baseboards, under everything was a thick layer of dust.
No blackout curtains so not great for Yukons summer not great.
The hallways had a strong smell of smoke

2026-07-19 • via Nuitee
B
Brianna • solo_traveller • ca
8
2026-07-19 • via Nuitee
T
Thomas • solo_traveller • us
9
Pros:

Location

2026-07-18 • via Nuitee
M
MATTHEW • solo_traveller • ca
4
I won’t stay there again. Been there a few years ago, wasn’t so bad.
Cons:

Kitchen set from the 80s in small hotel room, coffee maker didn’t work. Cable box didn’t connect to T.V . I got there a 12 and just wanted to chill and watch t.v get some sleep

2026-07-17 • via Nuitee
J
Jan-Luca • solo_traveller • de
4
2026-07-15 • via Nuitee
N
Nicolo • solo_traveller • ch
9
Pros:

Zentrale Lage

2026-07-13 • via Nuitee
V
Vicky • solo_traveller • ca
7
Good
Pros:

Surrounded with everything you need to store

Cons:

Visiting hours for elders who need family to assist with things plus it would be convenient to have a schuttle to your hotel

2026-07-05 • via Nuitee
M
Manfred • solo_traveller • at
10
2026-07-04 • via Nuitee
M
Marise • couple • au
10
Pros:

Location OK . We had no car but could use bus to get downtown. Able to go across road to a restaurant for meals.

Cons:

N/A

2026-06-30 • via Nuitee
D
Daniel • couple • ca
3
Disappointing stay in a run-down hotel
Pros:

Central location, laundry facilities on site.

Cons:

The hotel is very run-down, and generally dirty.
They charge an extra fee for pets for "enhanced cleaning" but our room was not thoroughly clean (stains, hair, etc) so clearly this is just a scam to charge a few extra dollars.
It also appears that there are long term residents in this facility, as was apparent from the argument that I witnessed in the main lobby between a resident and the manager.
I would be prepared to pay a few more dollars for a better facility.

2026-06-23 • via Nuitee
L
Larry • couple • us
1
Gross, worse hotel I’ve ever stayed at.
Pros:

We were traveling with a pet, so our options were limited in Whitehorse. The outside photos looked sketchy but the rooms looked ok. When we got there the property shared a parking lot with a washateria and a massage parlor. It looked like a bad part of town. When we got to the room the walls were painted in two tones of white. It looked like they were doing touch ups but the colors didn’t match. The bed was so gross. The sheets were wrinkled and stained, the pillows were flat and grimy. The worst was the blanket under the bedspread. I noticed a stain so we were going to take that blanket off and when we did we saw a big red glob of dried up red substance. I’m not sure what it was. I called the front desk and they moved us into a better room. If you need to stay in Whitehorse for the night and this hotel is your only choice, just sleep in your car. You’ll get a better night sleep.

Cons:

The whole place was dilapidated, it should be condemned.

2026-06-19 • via Nuitee