Mountain Vista Inn & Suites - Walking Distance to the Island

Hotels
6.9 (3941 reviews)
2647 Parkway , Pigeon Forge , us
+1 865-365-4031

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Lift / Elevator
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms for families
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
5.06
Multiple mentions of unclean rooms and dirty conditions.
Service
7.03
Staff needs improvement in housekeeping and overall service.
Location
10
Located near attractions, with several reviews highlighting the convenience.
Room Quality
6.07
Several complaints about outdated and poorly maintained rooms.
Amenities
6.02
Some amenities described as outdated or broken.
Value for Money
7.05
Customer dissatisfaction with pricing versus quality.
Food and Beverage
6.01
Limited offerings noted, with some complaints about quality.
Overall Experience
7.96
Mixed feedback with significant issues but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:28

Property Description

Convenient Location
Located just steps away from popular attractions like the Dolly Parton Pirate Show and a short distance from the heart of Pigeon Forge, Mountain Vista Inn & Suites - Parkway offers a prime spot for your stay.

Modern Amenities
Enjoy the comfort of well-equipped rooms featuring flat-screen TVs, private bathrooms with complimentary toiletries, and convenient microwaves for your convenience. Stay connected with complimentary WiFi during your visit.

Relaxing Sun Terrace
Unwind and soak up the sun on the hotel's sun terrace, offering a peaceful retreat after a day of exploring the nearby sights.

Experience comfort and convenience at Mountain Vista Inn & Suites - Parkway. Book now for a memorable stay in Pigeon Forge!

Important information:

Guests under 21 years old can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

6.9
Based on 3941 reviews
Cleanliness: 5.06
Service: 7.03
Location: 10
Room Quality: 6.07
Amenities: 6.02
Value for Money: 7.05
Food and Beverage: 6.01
Overall Experience: 7.96
R
richard • solo_traveller • us
9
Pros:

Room size friendly staff nice pool

2026-07-19 • via Nuitee
F
Franz • couple • us
5
It was ok just do the above things to make it a nicer stay
Cons:

Mop your floors walking in the room your feet are black get rid of ants fix up the elevator area sanitize ice machine every day little more lights in pool area change the gold blanket looks dirty and clean windows so you can see out.

2026-07-18 • via Nuitee
T
Tonya • couple • us
4
We chose this hotel because we had seen it on booking before and the pictures looked pretty good. But definitely nothing
Pros:

The location

Cons:

Very outdated. The elevator smelt really bad every time. Lots of things in the room were rusted or didn’t work.

2026-07-17 • via Nuitee
G
george • family_with_children • us
1
2026-07-17 • via Nuitee
D
D7948XYamberm • Family
2
STAY.AWAY.
Pros:

Absolutely one of the worst hotel experiences we’ve ever had. The room was filthy, and to make matters worse, we found a cockroach crawling in the room. This is completely unacceptable, especially for a place that charges people to stay there.

When we immediately brought the issue to the manager’s attention, we expected at the very least a refund or some effort to make things right. Instead, we were met with zero concern and were refused a refund. The lack of cleanliness is bad enough, but the complete disregard for customer service made the experience even worse.

I would never stay here again and would never recommend this hotel to anyone. Don’t make the same mistake we did—stay far away and spend your money somewhere that actually values cleanliness and its guests.

2026-07-16 • via Tripadvisor
L
Laverna • couple • us
10
2026-07-16 • via Nuitee
S
Sarah • solo_traveller • us
5
2026-07-16 • via Nuitee
D
Dale • solo_traveller • us
10
Pros:

Everything it close to Everything

2026-07-16 • via Nuitee
C
Clatterbuck • family_with_children • us
6
Pros:

Location

Cons:

The rooms where not very clean as far as dusty and the couch and chairs were stained

2026-07-16 • via Nuitee
D
Dwayne • family_with_children • us
9
Pros:

It was good

2026-07-15 • via Nuitee
S
Simpson • solo_traveller • us
1
Pros:

I liked the location

Cons:

I didnt like the fact that they told me at the front desk that the pool was closed when I got there and kept it closed until when I left. Cause when I was leaving I saw a family go in there. And honestly the guy at the front desk lied and told me the pool was closed. But thankfully I didn't get in it cause I seen it and it looked so incredibly nasty!!!

2026-07-14 • via Nuitee
K
Kayla • couple • us
1
2026-07-14 • via Nuitee
M
Molly • family_with_children • us
4
I would have enjoyed it more if the floors weren’t dirty and the tvs worked.
Pros:

The beds

Cons:

The floors were dirty and the tvs dis not work

2026-07-14 • via Nuitee
S
STEVEN • couple • us
1
We went to the room and left. After seeing the condition of the room we left .
Pros:

The beds were nasty, there was wet sheets and hair all over the sheets.the furniture was missing doors and it was rotten on the lower shelves. They had metal boxes holding the furniture up. It was an absolute nasty room. The clerk knew of it and offered another room ,but what we seen it was a definite no. I went down and said we would not be staying there and the clerk or owner had no remorse on when I asked him for a refund . And now booking .com is trying but unknown if anything will happen. We don’t care if we lost 200.00 dollars ,we was not staying there. The staff did not care. When trying to get a refund the clerk said contact booking.com ,but we did that and they said contact the property owner. They never answered and problem rented my room out. Do. Or stay here if you value your cleanness . Still trying to get my money back. I never had this issue with Expedia .

Cons:

The beds were nasty, there was wet sheets and hair all over the sheets.the furniture was missing doors and it was rotten on the lower shelves. They had metal boxes holding the furniture up. It was an absolute nasty room. The clerk knew of it and offered another room ,but what we seen it was a definite no. I went down and said we would not be staying there and the clerk or owner had no remorse on when I asked him for a refund . And now booking .com is trying but unknown if anything will happen. We don’t care if we lost 200.00 dollars ,we was not staying there. The staff did not care. When trying to get a refund the clerk said contact booking.com ,but we did that and they said contact the property owner. They never answered and problem rented my room out. Do. Or stay here if you value your cleanness . Still trying to get my money back. I never had this issue with Expedia .

2026-07-13 • via Nuitee
A
Allison • family_with_children • us
1
The worst experience ever.
Pros:

Nothing. We had to find a new place to stay at 10pm.

Cons:

Cleanliness was awful!!

2026-07-13 • via Nuitee
S
Sandra • couple • us
2
Wasn’t very happy about it will not be going back
Pros:

Where it was located

Cons:

Was not well maintained. Toilet was loose it rocked back and forth. Then toilet stopped instead coming and fixing it they handed me a plunger. We had a jacuzzi and it was dirty

2026-07-13 • via Nuitee
J
JEREMY • couple • us
1
Nasty
Pros:

Only it was beside the island

Cons:

The pool area was nasty and smell.. The room was outdated the tv had no remote smelled the wall panels were falling off .. the noise outside in middle night of people fighting . Nowhere to park we left soon as daylight hit and got another room down the street to a way way much nicer place

2026-07-13 • via Nuitee
Y
Yuki • solo_traveller • us
1
2026-07-13 • via Nuitee
B
Briana • family_with_children • us
5
It was okay for our last minute trip. But I honestly, wouldn’t stay here again though.
Pros:

Location was great! We were in walking distance to many little shops and The Island. We loved the smaller indoor pool since our babies can’t swim but love to play in the water.

Cons:

The rooms didn’t look the way they were advertised on here. The pictures didn’t match at all. The bathroom had rust and the pipes under the sink had a smell to them. The plug for the tv in the middle room didn’t work and we had to run to Walmart to buy an extension cord.

2026-07-13 • via Nuitee
T
Timothy • couple • us
7
Cons:

Everything was really nice. The only thing I didnt like was the hotel staff just opening the door and walking right in on my wife and I. They did it 5 times in a row. And there was brown splatter on the walls and dust on the ceiling around the fan.

2026-07-13 • via Nuitee