The Zehneria Hotel

Hotels
Sarovar (Louvre)
9.6 (723 reviews)
10 Karuna Road , Nairobi , ke

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Worn-out amenities

Categories

Cleanliness
8.59
Several reviews mentioned issues with cleanliness, specifically dirty bathrooms and worn-out towels.
Service
10
The staff are described as super helpful and responsive to queries, showcasing excellent service.
Location
10
Multiple reviews highlight the convenient location of the hotel, making it easy to access local attractions.
Room Quality
9.56
While some rooms were described as comfortable and spacious, there were also mentions of worn-out furnishings and bathroom issues.
Amenities
9.6
General comments suggest standard amenities but highlight issues like missing kitchen tools in rooms.
Value for Money
10
Most reviews indicated a good value for the price paid, especially in relation to location and service.
Food and Beverage
9.05
Food quality is mixed; breakfast had positive mentions but overall satisfaction was lower than expected.
Overall Experience
10
Overall, guests had a generally positive experience, despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:08

Property Description

Luxurious Accommodations
The Zehneria Portico offers elegantly furnished rooms and suites, each equipped with modern amenities such as a flat-screen TV, fully stocked minibar, and air-conditioning. The spacious suites even feature kitchenettes for added convenience.

Dining Experience
Indulge in a culinary journey at the hotel's restaurant, Seasons, which offers a diverse range of Continental, Asian, African, and Oceanic cuisine. After a delicious meal, unwind with cocktails and drinks at the poolside bar.

Convenient Location
Located in the suburb of Westlands, The Zehneria Portico is just 4 km away from Nairobi Central, making it a perfect choice for both leisure and business travelers. Explore nearby attractions like Nairobi Arboretum Park or easily reach Jomo Kenyatta International Airport within 30 minutes by car.

Experience luxury and convenience at The Zehneria Portico - book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for US$15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    Children up to and including 15 years old stay for US$20 per person per night when using an available extra bed.
    People 16 years old and over stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 723 reviews
Cleanliness: 8.59
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
B
Baptiste couple fr
9
2026-05-28 via Nuitee
S
Subhasish solo_traveller in
8
2026-05-27 via Nuitee
R
Risikat solo_traveller sa
6
2026-05-26 via Nuitee
M
Miguel couple es
10
2026-05-24 via Nuitee
I
IRANEJEJE SHEMA solo_traveller rw
10
2026-05-23 via Nuitee
K
Khalil Mohamed Ali solo_traveller ae
9
It was excellent! Will definetly come back
Pros:

The Location is great proximity around key locations in Weslands and the Staff were super friendly and helpful. The hotel was also very accommodative and allowed me a late checkout when I had a critical business call going on which I hugely appreciate.

2026-05-22 via Nuitee
D
danjumbo couple ae
10
Excellent
Pros:

I had a wonderful time with my spouse took the deluxe double room with breakfast included the room is well lit had all inclusive gas, microwave,fridge ,wardrobe good for family or who likes more comfort. U will have value for ur money.
Friendly staffs,clean room with no pests, food is okay.
I will recommend this hotel.

Cons:

Nil

2026-05-20 via Nuitee
T
Tessa solo_traveller ke
10
2026-05-20 via Nuitee
F
Francis solo_traveller fr
9
Le personnel était très accueillant, aimable et toujours prêt à m'aider en cas de besoin.
Pros:

Le confort de la chambre et le personnel aimable.

2026-05-17 via Nuitee
J
Jose Antonio 1 solo_traveller de
5
Pros:

Die Lage

Cons:

Hotel ist ziemlich heruntergekommen...bedarf einen richtigen Instandhaltung, aber komplett.
Die Zimmer sind richtig kaputt

2026-05-15 via Nuitee
J
john solo_traveller ke
10
Pros:

Everything

Cons:

Nothing

2026-05-14 via Nuitee
A
Ahura solo_traveller ug
9
Feedback
Pros:

Hotel Location is very good and courtesy of staff. They gave Excellent customer services

Cons:

The toilet system needs to be replaced. The permanent old brown stains all over the toilet give a filthy feeling.

2026-05-14 via Nuitee
M
Maqbool solo_traveller om
8
2026-05-13 via Nuitee
M
Maqbool solo_traveller om
8
Pros:

Nice hotel centrally located, close to a mall and Resturants. Very helpful front desk staff.

Cons:

A bit outdated furniture, breakfast need to be improved samething daily

2026-05-11 via Nuitee
G
George extended_group ke
10
Welcoming staff, spacious room layout, good restaurant, basically overall excellent hotel!
Pros:

I had such a great experience at Zenheria Hotel, mostly thanks to the people there. Right from the jump, the front desk team was so welcoming, and I really appreciated how understanding David the GM was with everything. The service kept getting better at the restaurant too, Dennis was our waiter and he was honestly wonderful, just so attentive and kind. What really sold me though was the room itself. It was excellent and so much bigger than I expected, with the bedroom being completely separate from the living room, which made it feel way more comfortable and private. It’s rare to find a place where both the staff and the layout are this good, so I’ll definitely be back.

Cons:

The TV could be revamped and they should consider adding a baby chair at the restaurant but those are very minor things though, good place overall.

2026-05-10 via Nuitee
B
Bereket solo_traveller et
10
2026-05-10 via Nuitee
W
Winner solo_traveller ng
10
Pros:

Everything, from staffs, the room, the breakfast and facilities. It was very comfortable

Cons:

Well, nothing to note

2026-05-09 via Nuitee
K
kmad01 solo_traveller ke
9
2026-05-08 via Nuitee
E
Emmett extended_group gb
10
Stay was excited and will be happy to return again
Pros:

I booked this as a work trip/ break there was 12 of us from uk .. over all I thought the staff was outstanding and were always there to help nothing was a problem and supper friendly from start to finish. And the hotel was very clean and rooms were in excellent order. Me and my colleagues were very happy. And will definitely be going back again

Cons:

Only down points is breakfast was not to my liking but that’s personal preference and I guess uk eats different things compared to Kenya

But still have enough get by

2026-05-04 via Nuitee
M
Marc couple be
9
2026-04-26 via Nuitee