Flexistay Aparthotel Sutton

Hotels
7.3 (1413 reviews)
23 Camborne Road, Sutton , Sutton , GB
+44 20 3070 1001

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Garden
Laundry
Non-smoking throughout
Private parking
See all facilities

Review Highlights

Pros:
Comfortable beds
Good location
Decent for short stays
Cons:
Cleanliness issues
Limited amenities
Inadequate service

Categories

Cleanliness
6.3
There were mentions of cleanliness issues, such as grubby shower curtains and mouldy food in the kitchen.
Service
7.8
Service was often described as lacking, with invisible staff during stays, but a few mentions of helpful staff in certain reviews.
Location
8.8
Many reviews praised the location as excellent and convenient.
Room Quality
7.3
Rooms were described as comfortable in some reviews, but with mentions of uncomfortable beds as well.
Amenities
6.8
Limited amenities mentioned, including self-catering breakfast and inadequate parking.
Value for Money
7.3
Generally considered decent value for a short stay, despite drawbacks.
Food and Beverage
6.3
Breakfast options were limited and required self-preparation, leading to negative feedback.
Overall Experience
7.8
Mixed experiences, with some guests enjoying their stays despite the concerns mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:54

Property Description

Convenient Location
Located just 1 mile from Sutton town centre, Flexistay Aparthotel Sutton offers easy access to transportation links to Wimbledon, Croydon, and central London.

Self-Service Breakfast and Kitchen Facilities
Enjoy the convenience of a self-service breakfast with a fully stocked kitchen available all day for guests. Cook your own meals with provided ingredients at any time during your stay.

Nearby Amenities and Attractions
Explore Sutton town centre with its variety of shops, restaurants, bars, cinema, and theatres, all within walking distance. Additionally, the hotel is close to Crown Agents and the Royal Marsden Hospital, with quick access to the M25 motorway for travel convenience.

Book your stay at Flexistay Aparthotel Sutton now to experience comfort and convenience during your visit to Sutton.

Important information:

The last check-in time is up until 22:00. If you prefer a late check-in, please inform the property in advance using the contact details found in the booking confirmation.

Photo ID must be provided at the time of arrival. When booking under an advanced purchase policy, the card used to reserve the room needs to be presented upon check-in.

If the card holder is not a guest, an authorization form signed by the cardholder along with a copy of the card must be provided. Please request the third-party authorization form from the property, using the contact details found in the booking confirmation.

For group reservations of 3 or more rooms, the full amount of the stay is due in advance and is non refundable.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LON

Location

Guest Reviews

7.3
Based on 1413 reviews
Cleanliness: 6.3
Service: 7.8
Location: 8.8
Room Quality: 7.3
Amenities: 6.8
Value for Money: 7.3
Food and Beverage: 6.3
Overall Experience: 7.8
R
Ruairi • solo_traveller • gb
3
2026-09-12 • via Nuitee
S
Stephen • solo_traveller • gb
9
2026-09-06 • via Nuitee
V
Venugopal • solo_traveller • gb
8
Pros:

Clean room, staff was polite. Good residential location. Stayed there a few times now.

Cons:

The room door was bit stiff and making a noise every time we go in and out.

2026-09-03 • via Nuitee
D
Diana • solo_traveller • pt
5
2026-09-01 • via Nuitee
S
Sharon • extended_group • gb
10
Great location great value for money friendly helpful staff
Pros:

Self cook breakfast such a great selection

Cons:

Nothing it was superb value

2026-08-31 • via Nuitee
J
Jesse • extended_group • es
2
A 2-star at best, I'll never book again
Pros:

I didn't like much about the hotel at all. I wouldn't even call it a hotel, it is more of a self-service hostel.

Cons:

This experience was not great unfortunately and this cannot be classified as a 3-star establishment, perhaps a 2-star only.
- The service in terms of reception was very rudimentary. Reception is not 24 hours.
- The hotel was not clean enough. The shower curtain stank of sweat and the soap dispenser had mould and grime on it. in general, the room was vacuumed, but not clean enough!
- Breakfast was "included", but had to be made by you, the guest! There were very limited options and we had no time to do that. The kitchen would be too busy at times. We had to go out to find our breakfast and pay for it elsewhere.
- My room was next to the front door and there was constant noise of people moving in and out until 01:00. There is not much in terms of noise reduction.
- While the hotel was situated close to where I needed to be, it is not near the centre of London.

I will never book here again. I have laid a complaint with Booking dot com.

2026-08-31 • via Nuitee
H
Heidi • family_with_children • gb
5
Comfy bed, great location. Don’t assume your breakfast is included
Pros:

Good location to train station. The family room was mostly clean and had dress towels and comfy beds.

Cons:

The ‘self service’ kitchen. That kitchen needs a thorough clean and whoever took the fresh bacon out of its packaging and put it all in a dirty blue box needs a word.

2026-08-31 • via Nuitee
R
Rebekah • couple • gb
2
Bad
Pros:

Nothing

Cons:

Dirty carpet, needed redecoration, bed to hard, no toilet paper in bathroom. Parking was a problem. Caretaker not concerned or helpfull.

2026-08-30 • via Nuitee
J
Jim • couple • gb
8
Pleasant enough for my needs
Pros:

Clean , tidy

Cons:

Not sure if everything in the fridges etc was ok to use. No one around to ask

2026-08-29 • via Nuitee
R
Rachel • solo_traveller • gb
8
2026-08-28 • via Nuitee
Y
Yusoof • family_with_children • gb
1
That was ok apart the the man who works as a security guard or receptionist. He was so rude and grumpy. Kindly need to g
Pros:

The size of the room

Cons:

Staff’s behaviour

2026-08-28 • via Nuitee
D
Darren • family_with_children • gb
7
2026-08-27 • via Nuitee
R
Rachel • solo_traveller • gb
7
An OK stay but the property needs an upgrade
Pros:

The room was spacious and the bed comfy.

Cons:

The bathroom was very damp and smelt bad. It was a wet room and the floor flooded after a shower. It was very noisy, especially late at night, we were near the front door which was worse. If you'd like to make a drink in the room, you need to get cups from the communal kitchen, which is only accessible up to 10pm at night.

2026-08-27 • via Nuitee
P
Priscilla • solo_traveller • gb
8
Pros:

It was in a nice secluded area not far from shops and clean too. Great to relax away from the hustle and bustle but still near a town

2026-08-26 • via Nuitee
D
Daniel • family_with_children • gb
6
If you've stayed at apartment-style hotels before, this isn't what you'll expect.
Pros:

The rooms were generally clean, spacious and secure. It provided a place to sleep for one night.

Cons:

The carpets were heavily stained, the breakfast is a "cook your own" deal in a communal kitchen rather than the typical buffet-style self-serve deal you might expect. It's just a converted large house in a residential area. The place felt more like a hostel or bedsit than an "apartment hotel" or serviced apartments. It felt like we were the only "guests" and everyone else just lives there.

2026-08-25 • via Nuitee
J
Joseph • solo_traveller • gb
9
Pros:

All good.

2026-08-24 • via Nuitee
J
Janet • couple • gb
8
Comfortable, clean and in a good location.
Pros:

Clean and comfortable room. Communal kitchen and parking a bonus.

Cons:

Nothing

2026-08-24 • via Nuitee
L
Leon • solo_traveller • gb
8
Another pleasant stay
Pros:

Clean, quiet room. Convenient location. Good value for money. Comfortable bed.

Cons:

Second floor room, access by stairs only. No lift.

2026-08-23 • via Nuitee
F
Francis • solo_traveller • gb
8
2026-08-22 • via Nuitee
L
Leona • solo_traveller • gb
10
Seeing a friend
Pros:

Quiet area

Cons:

Nothing

2026-08-21 • via Nuitee