Herbert Samuel Jerusalem

Hotels
•
Orchid Hotels & Resort
9 (1479 reviews)
Shamai 25 St , Jerusalem , il
+97225600600

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Amazing food
Modern rooms
Cons:
Poor service
Cleaning issues
Inconsistent room maintenance

Categories

Cleanliness
7.6
Mentioned issues with cleaning staff and room cleanliness raised concerns during the stay.
Service
9.07
While staff were helpful, there were mentions of unfulfilled requests and lack of responsiveness.
Location
10
The location was praised as excellent, with easy access to restaurants and city attractions.
Room Quality
8.61
Rooms described as nice and modern but some mentioned issues like bed comfort.
Amenities
9.06
Amenities were generally well received, but a bad spa experience was highlighted.
Value for Money
8.09
Concerns expressed about pricing relative to the service and experiences provided.
Food and Beverage
10
Breakfast and food quality received high praise across multiple reviews.
Overall Experience
9.55
Overall experience was good, with significant positives but also some major negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Accommodation with Wellness Centre
Experience luxury at Herbert Samuel Hotel Jerusalem, located just 800 meters from Jerusalem Old City. Indulge in our wellness centre with an indoor pool and sauna, perfect for relaxation during your stay.

Elegant Rooms and Dining Experience
Relish in the elegant décor of our air-conditioned rooms and suites, all equipped with flat-screen TVs. Our restaurant offers delectable lunch and dinner options, complemented by a cozy bar for drinks. Start your day with a delicious continental breakfast served daily.

Convenient Facilities and Nearby Attractions
Take advantage of our spa services, business centre, and free bike rental. Explore the nearby Western Wall just 2 km away or visit the Great Synagogue within a 10-minute walk. Book your stay at Herbert Samuel Hotel Jerusalem for an unforgettable experience.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that guests under the age of 18 years cannot access the wellness and fitness area, and the swimming pool. Please note that on Saturdays and Jewish holidays, check-in starts 1 hour after sunset. Food and groceries bought outside of the hotel are not allowed on hotel's grounds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ₪ 50 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for ₪ 300 per person per night when using an existing bed.
    Children up to and including 12 years old stay for ₪ 350 per person per night when using an available extra bed.
    Adults stay for ₪ 550 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1479 reviews
Cleanliness: 7.6
Service: 9.07
Location: 10
Room Quality: 8.61
Amenities: 9.06
Value for Money: 8.09
Food and Beverage: 10
Overall Experience: 9.55
E
Eyal • solo_traveller • il
8
Pros:

מיקום
ניקיון

2026-07-04 • via Nuitee
ברסי • couple • il
10
מלון מעולה
Pros:

השירות, הניקיון וארוחת הבוקר

2026-07-03 • via Nuitee
C
CaraZimm • Solo travel
4
Rude staff
Pros:

I came here last year with my husband and we truly enjoyed the hotel, location and staff. That is why I booked here again for a meeting.
So disappointing from last year. Rude staff, so un helpful, just a bad vibe so I won’t be back.

2026-07-02 • via Tripadvisor
S
shachar • couple • il
8
2026-07-01 • via Nuitee
E
Excursion38406534450 • Family
2
Think twice about staying at Herbert Samuel’s!!
Pros:

Think twice about staying at Herbert Samuel’s!! 10 days ago my brother booked booked us and his whole family 6 rooms at the Herbert Samuel’s for a family function! His son turned on the aircon and it blew out black dust that covered his whole bed as well as all his clothes in an open suitcase!! They then moved him to a second room where the TV was boken and the remote control was basically broken in 2 and help together with old stick disgusting tape!!..the shower door did not even close resulting in water ALL over the floor like a flood! Not too mention the windows that didn’t close! They then moved him to a third room! All in ONE night. They offered my brother a ILS 600 refund after booking 6 rooms for 2 nights! If you want your trip ruined then go ahead book at Herbert Samuel’s! Disgusting service, zero empathy and ZERO CHANCE OF A RETURN TRIP!!

2026-06-27 • via Tripadvisor
J
Jelena • couple • il
10
2026-06-27 • via Nuitee
A
ARIEL • family_with_children • il
7
Cons:

שירותים לא כ"כ נקיים

2026-06-24 • via Nuitee
Y
Yasmen • couple • il
1
Pros:

אין גישה ברכב
אין חניות
אין חניון פתוח רק בשעות מסויימות ובתשלום
המלון לא ממש נקי
הגישה אליו מאוד בעייתי במיוחד בבוקר

2026-06-24 • via Nuitee
רחלי • extended_group • il
9
2026-06-22 • via Nuitee
B
Benjamin • couple • us
4
2026-06-22 • via Nuitee
R
Ron • couple • il
9
היה מעולה, בהתחלה קיבלנו חדר זוגי עם ריח של סיגריות, התקשרנו לקבלה וישר דאגו לשדרג אותנו לחדר אחר!
2026-06-21 • via Nuitee
Y
Yossi • couple • il
10
2026-06-19 • via Nuitee
S
SA • solo_traveller • il
8
Cons:

Too expensive for value

2026-06-18 • via Nuitee
O
Omri • extended_group • il
5
Booking’s tech services with the hotels in Jersalem are poor lately
Pros:

The room, the design, the location

Cons:

The poor costumer service on arrival as a booking.com guest

2026-06-18 • via Nuitee
O
Ori • couple • il
10
Pros:

מלון ומיקום מעולים

2026-06-17 • via Nuitee
S
Sarah • couple • il
10
Memorable stay
Pros:

It was central, clean and great breakfast

Cons:

Nothing

2026-06-16 • via Nuitee
C
Carrie • solo_traveller • au
9
Wonderful overnight stay
Pros:

Fantastic position
Very comfortable room

Cons:

There was no appropriate place for our luggage to be stored that was safe.

2026-06-15 • via Nuitee
B
Bernard • couple • il
9
Enjoyable restful stay.
Pros:

Room to to sit and relax.

Cons:

Nothing much to complain about.

2026-06-15 • via Nuitee
M
Marc • couple • au
8
Great location
Pros:

Great location and good sized room. Friendly and helpful staff

2026-06-14 • via Nuitee
מאיר • couple • il
10
מושלם
Pros:

הכל

2026-06-14 • via Nuitee