Herbert Samuel Jerusalem

Hotels
Orchid Hotels & Resort
9 (1519 reviews)
Shamai 25 St , Jerusalem , il

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Amazing food
Modern rooms
Cons:
Poor service
Cleaning issues
Inconsistent room maintenance

Categories

Cleanliness
7.6
Mentioned issues with cleaning staff and room cleanliness raised concerns during the stay.
Service
9.07
While staff were helpful, there were mentions of unfulfilled requests and lack of responsiveness.
Location
10
The location was praised as excellent, with easy access to restaurants and city attractions.
Room Quality
8.61
Rooms described as nice and modern but some mentioned issues like bed comfort.
Amenities
9.06
Amenities were generally well received, but a bad spa experience was highlighted.
Value for Money
8.09
Concerns expressed about pricing relative to the service and experiences provided.
Food and Beverage
10
Breakfast and food quality received high praise across multiple reviews.
Overall Experience
9.55
Overall experience was good, with significant positives but also some major negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Accommodation with Wellness Centre
Experience luxury at Herbert Samuel Hotel Jerusalem, located just 800 meters from Jerusalem Old City. Indulge in our wellness centre with an indoor pool and sauna, perfect for relaxation during your stay.

Elegant Rooms and Dining Experience
Relish in the elegant décor of our air-conditioned rooms and suites, all equipped with flat-screen TVs. Our restaurant offers delectable lunch and dinner options, complemented by a cozy bar for drinks. Start your day with a delicious continental breakfast served daily.

Convenient Facilities and Nearby Attractions
Take advantage of our spa services, business centre, and free bike rental. Explore the nearby Western Wall just 2 km away or visit the Great Synagogue within a 10-minute walk. Book your stay at Herbert Samuel Hotel Jerusalem for an unforgettable experience.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that guests under the age of 18 years cannot access the wellness and fitness area, and the swimming pool. Please note that on Saturdays and Jewish holidays, check-in starts 1 hour after sunset. Food and groceries bought outside of the hotel are not allowed on hotel's grounds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1519 reviews
Cleanliness: 7.6
Service: 9.07
Location: 10
Room Quality: 8.61
Amenities: 9.06
Value for Money: 8.09
Food and Beverage: 10
Overall Experience: 9.55
K
kiko solo_traveller il
9
2026-08-28 via Nuitee
N
Negba couple il
8
היה נחמד קצר לא יותר מזה
Pros:

ארוחת הבוקר לא היתה משהו בלשון המעטה

Cons:

לא היה פן בחדר

2026-08-27 via Nuitee
A
Asher family_with_children il
10
נהננו מאוד
Pros:

לא לקחנו ארוחת בוקר

2026-08-25 via Nuitee
L
lior couple il
10
2026-08-23 via Nuitee
אלנקר couple il
10
Pros:

היה נדיררררררררררר הכול ,האוכל, המיקום , והמלון עצמו.
מה שלא אהבנו זה שהעובדים של המלון , יושבים בקבוצה מחוץ למלון ומסתכלים יותר מידי על העוברי אורח ומסטאלבטים ( במקרה אני מבין ערבית ) וזה לא היה נעים כל-כך
אבל היה חוויה כיפית של ממש, חוץ מזה הכול היה מצויין

2026-08-23 via Nuitee
M
Malki family_with_children fr
8
Pros:

Le petit-déjeuner était vraiment très bon. Pour être honnête, je m’attendais à beaucoup moins et j’ai été agréablement surpris. Apparemment, pendant l’été, avec la présence des touristes, le choix est beaucoup plus important, alors que durant le reste de l’année le petit-déjeuner serait plus réduit. En tout cas, pendant notre séjour, c’était vraiment top.

Cons:

Le principal point négatif concerne le lit bébé. Je pense vraiment que l’hôtel devrait investir dans des lits bébé de meilleure qualité et surtout beaucoup plus confortables. C’est un détail important lorsqu’on voyage avec un bébé.

Concernant l’accueil, l’expérience est assez inégale. Certaines personnes sont très agréables, mais certains membres du personnel à la réception, notamment certains hommes, peuvent avoir une attitude un peu froide ou désagréable. À la longue, c’est un peu gênant et cela ne donne pas forcément une impression très accueillante.

2026-08-21 via Nuitee
מזוז couple il
6
2026-08-20 via Nuitee
A
Alon solo_traveller il
10
2026-08-19 via Nuitee
R
Rinat solo_traveller il
10
Pros:

הכל היה מושלם אווירה טובה במלון הכל נקי קיבלו אותנו יפה בקבלה עזרו בהכל

2026-08-18 via Nuitee
A
Alessio couple it
8
2026-08-17 via Nuitee
R
Rinat couple il
10
מיקום פצצה קרוב להכל צוות אדיב ואוכל טעים
Pros:

מיקום פצצה קרוב להכל צוות אדיב ואוכל טעים

2026-08-16 via Nuitee
A
Adi couple us
3
Good location very lousy hotel
Pros:

Location is nice and very central

Cons:

Super loud at all hours of the day, including some loud guests that woke us up at 2:00 and then again at 4:00am. Both nights there were also teenagers and other loud groups out on the square.

The bathroom is dirty and maintenance is very low, shower door wouldn’t close, some mould, vanity boxes that were already opened by prior guests, dirty coasters and shower doors and everything.

Coffee capsules were from the groceries store (“Elit”) instead of Nespresso on a Nespresso machine (that was broken as well).
All in all not a 5 star hotel

2026-08-15 via Nuitee
I
Iris couple il
8
נחזור
Pros:

מיקום מעולה, ארוחת בוקר נהדרת, חדר מרווח ונוח

Cons:

חניה יקרה, מקרר מרעיש

2026-08-15 via Nuitee
D
Daniel Deziderio solo_traveller il
9
2026-08-14 via Nuitee
G
gabi solo_traveller il
8
2026-08-14 via Nuitee
M
Moshe couple il
8
2026-08-13 via Nuitee
S
Shomron solo_traveller il
10
2026-08-08 via Nuitee
תאיר family_with_children il
10
מלון במיקום מצויין , ברמה גבוהה עם שירות מצוין .
Pros:

ארוחת הבוקר עשירה ומפנקת
החדרים מרווחים ומפנקים
מיקום מצויין במרכז העיר .

2026-08-05 via Nuitee
H
Howard couple us
10
2026-08-05 via Nuitee
S
Sofiya couple il
9
Pros:

המלון נמצא ממש במדרחוב המרכזי שקרוב להכל .
צוות טוב הכל נקי מסודר ארוחת בוקר עשירה וטובה

Cons:

רק חבל שאין חניה ממש בבית מלון. אבל יש במרחק הליכה חניון בתשלום דרך המלון

2026-08-05 via Nuitee