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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Sauna
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Massage services
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Currency exchange
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Heated pool
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Emergency cord in bathroom
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Coffee Shop on site
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Front desk (limited hours)
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Free wired internet
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Access to nearby indoor pool
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Health or beauty spa nearby
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Wellness Centre
Experience luxury at Herbert Samuel Hotel Jerusalem, located just 800 meters from Jerusalem Old City. Indulge in our wellness centre with an indoor pool and sauna, perfect for relaxation during your stay.
Elegant Rooms and Dining Experience
Relish in the elegant décor of our air-conditioned rooms and suites, all equipped with flat-screen TVs. Our restaurant offers delectable lunch and dinner options, complemented by a cozy bar for drinks. Start your day with a delicious continental breakfast served daily.
Convenient Facilities and Nearby Attractions
Take advantage of our spa services, business centre, and free bike rental. Explore the nearby Western Wall just 2 km away or visit the Great Synagogue within a 10-minute walk. Book your stay at Herbert Samuel Hotel Jerusalem for an unforgettable experience.
Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.
Please note that guests under the age of 18 years cannot access the wellness and fitness area, and the swimming pool. Please note that on Saturdays and Jewish holidays, check-in starts 1 hour after sunset. Food and groceries bought outside of the hotel are not allowed on hotel's grounds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for ₪ 50 per person per night when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 11 years old stay for ₪ 300 per person per night when using an existing bed.
Children up to and including 12 years old stay for ₪ 350 per person per night when using an available extra bed.
Adults stay for ₪ 550 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Great location and good sized room. Friendly and helpful staff
Было замечательно. Возьму на заметку ваш салон чтобы посетить его в будущем
נקי מאוד, צוות מאוד אדיב, ארוחת בוקר עשירה
החליפו מזרונים לבקשה מאוד. לא הצלחתי לישון בלילה ובעלי קם עם גב כואב. הרעש מהרחוב הפריע לשינה
Nice room, nice location in the center
Facilities are not maintained properly (broken button in the air con, wires in the elevator).
Not a big selection in breakfast. Had to wait 10 minutes for a barista to make my coffee (not delivered to the table)
מיקום טוב.
חניה
ניקיון
מיקום, אוכל וכו
האמת שלא היה
הכל!
בדגש על המיקום.
לא היה
I am a member of Setai - HerbertSamuel and entitled to 15% discount on my month birthday so i booked in Jerusalem 31-5 to 1-6 2026
At check-in, no 15% discount.
The people at the counter claim they can not do anything with this reservation and i need to call the reservation center.
I did, but long waiting time pushed me to give up. I here to enjoy.
So i decided to pay the full amount and start my Jerusalem program.
The lady at reception, Shani, contacted her manager Adi and explained this.
This guy was helpful and actually did what the receptionist had to do from the beginning and called me to confirm the refund of 15% on my credit card.
All good.
Room comfort was OK. Breakfast OK - nothing special.
The next day, check out and i really saw on my bill the refund.
On our way back, i get a call from the hotel telling me that the hair-dryer in my room disappeared and that i will be charged 250SH.
Woow - i am a thief !! I am not even sure that the hair-dryer was there at the first place. Imagine how furious i am when i see the charge on my phone.
I call back, ask to speak to a manager. No manager available the guy says. This is not true. There is ALWAYS a manager on duty 24/7 in every hotel.
I insisted telling him i will come back the the hotel.
After a few mins, i am talking to the manager on duty and he starts to explain me that if something is missing they charge.
This is TOTALLY unacceptable from a hotel this level.
I explain the i did not take anything out of my room and that i am deeply hurt from this attitude.
The manager assured me that he will cancel the charge and refund.
A few days later, i got both the birthday refund and the 250SH charge back.
Despite that, I was VERY disappointed with this event and will never go back to Herbert Samuel hotels.
THIS IS NOT A WAY TO TREAT YOUR CUSTOMERS.
If you don't take care of your customers, somebody else will.
המיקום מעולה .
החדר נקי ונוח.
ארוחות הבוקר מצוינות.
זה לא כ"כ קשור למלון אבל יש בעיה עצומה בעניין חניה.
שאלתי אם אפשר להכנס לחניון התת קרקעי ואמרו לי שאין...
אך ראיתי בעצמי רכב יורד לחניה...
לא יפה
הדבר היחיד שהיה בסדר במלון זה היה המיקום שלו קרוב להכל
המלון מאוד רועש כי הוא נמצא במרכז העיר
וצוות המלון לא אדיב ולא שמחים כל כך לתת שירות וניקיון 5 מתוך 10
הכל
la ducha,limpieza
el comedor no estaba s=uficientemente limpio,muy poca variedad en el desayuno.. el cottege estaba pasado
Location was 10 plus!
Room size was great and updated modern bathroom.
Nothing
L emplacement la chambre le personnel
Le petit déjeuner
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