Herbert Samuel Jerusalem

Hotels
•
Orchid Hotels & Resort
9 (1445 reviews)
Shamai 25 St , Jerusalem , il

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Amazing food
Modern rooms
Cons:
Poor service
Cleaning issues
Inconsistent room maintenance

Categories

Cleanliness
7.6
Mentioned issues with cleaning staff and room cleanliness raised concerns during the stay.
Service
9.07
While staff were helpful, there were mentions of unfulfilled requests and lack of responsiveness.
Location
10
The location was praised as excellent, with easy access to restaurants and city attractions.
Room Quality
8.61
Rooms described as nice and modern but some mentioned issues like bed comfort.
Amenities
9.06
Amenities were generally well received, but a bad spa experience was highlighted.
Value for Money
8.09
Concerns expressed about pricing relative to the service and experiences provided.
Food and Beverage
10
Breakfast and food quality received high praise across multiple reviews.
Overall Experience
9.55
Overall experience was good, with significant positives but also some major negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Accommodation with Wellness Centre
Experience luxury at Herbert Samuel Hotel Jerusalem, located just 800 meters from Jerusalem Old City. Indulge in our wellness centre with an indoor pool and sauna, perfect for relaxation during your stay.

Elegant Rooms and Dining Experience
Relish in the elegant décor of our air-conditioned rooms and suites, all equipped with flat-screen TVs. Our restaurant offers delectable lunch and dinner options, complemented by a cozy bar for drinks. Start your day with a delicious continental breakfast served daily.

Convenient Facilities and Nearby Attractions
Take advantage of our spa services, business centre, and free bike rental. Explore the nearby Western Wall just 2 km away or visit the Great Synagogue within a 10-minute walk. Book your stay at Herbert Samuel Hotel Jerusalem for an unforgettable experience.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that guests under the age of 18 years cannot access the wellness and fitness area, and the swimming pool. Please note that on Saturdays and Jewish holidays, check-in starts 1 hour after sunset. Food and groceries bought outside of the hotel are not allowed on hotel's grounds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ₪ 50 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for ₪ 300 per person per night when using an existing bed.
    Children up to and including 12 years old stay for ₪ 350 per person per night when using an available extra bed.
    Adults stay for ₪ 550 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1445 reviews
Cleanliness: 7.6
Service: 9.07
Location: 10
Room Quality: 8.61
Amenities: 9.06
Value for Money: 8.09
Food and Beverage: 10
Overall Experience: 9.55
חיים • couple • il
8
מיקום מצוין קרוב לכל
Pros:

ארוחה טובה, ישנה בעיה חמורה לחנית הרכב

Cons:

אין חניה מוסדרת מטעם המלון

2026-05-20 • via Nuitee
דולב • couple • il
8
2026-05-19 • via Nuitee
S
shaim • couple • il
9
שירות מעולה, מיקום מצוין, חדר נקי , אוכל טעים
Pros:

מלון עם אווירה נעימה, נמצא שתי דק הליכה מהרכבת הקלה וצמוד להמון מסעדות וחנויות בגדים וכו, מיקום מצוין.
בצ׳ק אין שידרגו לנו את החדר מה שהיה נחמד. החדר היה נקי ומסודר, מקלחת מאוד גדולה ומרווחת, שירותים נקיים.
הארוחת בוקר הייתה סה״כ מגוונת וטעימה (המון מאפים, לחמים, עמדת חביתות, פיצות, יוגורטים וקינוחים קטנים, המון סוגי ירקות).
העובדים היו ממש נחמדים .
החדר כושר היה מסודר ומאובזר טוב יחסית -פתוח 24/7 שזה נחמד, הבריכה המקורה הייתה נראית טוב ונקייה.
ממליצה!

Cons:

הדלת במקרר שבחדר לא נסגרה, חוץ מזה הכל היה מצוין

2026-05-19 • via Nuitee
G
Gavin • couple • il
10
2026-05-16 • via Nuitee
S
Sahar • couple • il
6
Pros:

המלון במיקום טוב והחדר נקי ומסודר.

Cons:

המלון מפוצץ ילדים קטנים ומלא רעש, לא מתאים לזוגות, לא שווה את המחיר, מחיר יקר לתמורה.

2026-05-16 • via Nuitee
E
Emma • family_with_children • il
8
Perfect location, helpful staff, delicious breakfast, nice atmosphere.
Pros:

Breakfast was delicious. So many options, really comfortable location and great service (I asked for a cappuccino and they brought it to my table). Fresh yummy breads. Lovely pool and perfect location.

Cons:

The pool: cleanliness (there were many hairs the first day; the second day less so). Also the cleaning machine was still in the pool when we got in (which was exactly when it opened at 10; they should have had that removed way before opening time)(. There was a foreign object at the top left corner of the pool (looked like a broken piece) and one day a worker was painting the walls (fumes for the guests). I would have loved a bath as well.

2026-05-15 • via Nuitee
K
Katya • solo_traveller • il
10
Pros:

מלון מרכזי מאוד יפה קיבלנו חדר יותר מוקדם משמעותית משעה 16:00. ארוחת בוקר מעולה. חדר יפה מקלחת גדולה

2026-05-14 • via Nuitee
כהן • couple • il
10
2026-05-14 • via Nuitee
M
moti nasi • solo_traveller • il
9
Cons:

לצערי קיבלנו חדר סמוך למחסן של העובדים שעל הבוקר מדברים בטלפון בקולי קולות ורעש של הדלת של המחסן, לא הכי כיף

2026-05-13 • via Nuitee
Y
Yosef • solo_traveller • il
10
Pros:

Just a comfortable break with everything at one's fingertips

Cons:

a bit of an aggressive manager

2026-05-13 • via Nuitee
M
Michal • solo_traveller • il
8
2026-05-13 • via Nuitee
L
Lior Mimouni • solo_traveller • il
10
2026-05-08 • via Nuitee
K
Katy • couple • il
10
2026-05-07 • via Nuitee
J
Jeff • solo_traveller • us
9
2026-05-07 • via Nuitee
L
Laurent • couple • fr
9
2026-05-07 • via Nuitee
H
hadas • couple • il
10
2026-05-03 • via Nuitee
R
Reut • couple • il
10
Pros:

המיקום מעולה, חדר מפנק ונוח, נקי ושירות מעולה.

2026-05-02 • via Nuitee
A
Andrew • solo_traveller • il
9
Very comfortable and an excellent breakfast
Pros:

Location staff breakfast comfort

Cons:

Parking

2026-05-01 • via Nuitee
מולכו • solo_traveller • il
7
Cons:

חורים בסדינים בצורה ממש לא אסתטית, שטיח לא מיושר בכלל בכניסה לחדר. חלונות מלוכלכים מבחוץ ממש.

2026-04-30 • via Nuitee
A
Aviam • couple • il
9
2026-04-26 • via Nuitee