Mercure Vienna First

Hotels
•
Mercure
8.8 (1688 reviews)
Desider-Friedmann Platz 2 , Vienna , at

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Good breakfast options
Cons:
Cleanliness issues
Noisy rooms
Value concerns

Categories

Cleanliness
8.34
Several reviews noted issues with cleanliness.
Service
9.31
Consistently positive comments about the staff's friendliness and service.
Location
9.35
Multiple reviews highlighted the excellent location.
Room Quality
8.3
Some comments mention room comfort and noise issues.
Amenities
8.83
Amenities described positively, though some areas were noted as lacking.
Value for Money
8.79
Value perception varies with some feeling pricing did not match quality.
Food and Beverage
8.34
Breakfast and food quality received mixed reviews.
Overall Experience
9.11
Overall, guests expressed they had a good experience despite some flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:15

Property Description

Centrally Located Luxury Hotel in Vienna's First District

Modern Rooms with Premium Amenities
Experience comfort and style in our modern rooms equipped with a flat-screen TV, free toiletries, and a hairdryer. Upgrade to rooms with a cozy seating area for added relaxation.

Convenient Access to Top Attractions and Shopping
Explore Vienna's iconic landmarks with ease, as we are just 500 meters from Saint Stephen's Cathedral. Indulge in shopping at Graben and Kärnter Straße, both a short walk away. The Schwedenstraße Underground Stop is conveniently close for further city exploration.

24-Hour Front Desk and Nearby Dining Options
Enjoy the convenience of our round-the-clock front desk and stay connected with complimentary WiFi. With a variety of bars and restaurants nearby, relish the local culinary delights during your stay.

Book now to experience luxury and convenience at Mercure Vienna First.

Important information:

Please note that if booking more than 7 units, different cancellation policies and additional supplements apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 32 per day.

Location

Guest Reviews

8.8
Based on 1688 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
M
Meire • couple • br
10
Fomos muito bem recebidos com welcome drinks, biscoitos e águas diariamente em nosso quarto.
2026-05-23 • via Nuitee
D
Daniel • solo_traveller • de
7
Cons:

Bett war o.k, hätte aber bequemer sein können.

2026-05-22 • via Nuitee
E
Emine • couple • tr
8
2026-05-21 • via Nuitee
J
Jay • solo_traveller • pt
7
pleasant
Pros:

staff breakfast

Cons:

For a 4 star hotel the bar was very poor.

2026-05-19 • via Nuitee
T
Tommaso • solo_traveller • it
8
2026-05-15 • via Nuitee
D
Drew • solo_traveller • us
3
I will not be staying there again.
Pros:

The front desk staff were quite helpful and nice. The breakfast was great. The location was great.

Cons:

Two main things resulted in this bad review: 1) the cleaning staff were belligerent and intrusive. An old man on the cleaning staff burst into my room TWICE despite the "Please do not disturb" sign on the door. No good explanation was given for the intrusion but he yelled at me about being in the room too much (I was sick with a cold and in bed at the time!). Furthermore, after that, the cleaning staff never cleaned the room again. This is inexcusable and extraordinarily unprofessional behavior for a hotel, in my opinion. 2) I checked out early, and the front desk receptionist waived the last night's cost. However, upon returning home, the hotel manager hounded me multiple times to pay the final night. Again, this is entirely unprofessional and showcases the lack of communications and systems in place there. I would recommend avoiding this property and business in Vienna.

2026-05-14 • via Nuitee
K
Kirsten • couple • no
7
2026-05-07 • via Nuitee
B
B1039GAjulienl • Business
10
Nicely located hotel with very kind staff!
Pros:

Nicely located hotel with very kind staff!

2026-05-06 • via Tripadvisor
D
Daniele • solo_traveller • it
10
Pros:

Albergo pulito, personale cordiale, posizione ottima. La stanza era spaziosa, con letto molto comodo e grande.

Cons:

Niente

2026-05-05 • via Nuitee
A
AroundtheGlobex • Family • Istanbul
8
Decent, no bad surprises but not perfect.
Pros:

Decent, no bad surprises but not perfect. The room size was very nice. The location was perfect. Yet, the hotel is a bit worn out and for instance the elevator was sometimes not working for reasons beyond our knowledge, at certain times there was no one at the reception and the sound proofness was not perfect. Yet, no major complaints, though there was certainly room for improvement. Bottom line: If you want a price/performance hotel at a decent location, this hotel is good for you.

2026-05-04 • via Tripadvisor
C
Clara Belluomo • solo_traveller • it
10
Pros:

La posizione, la pulizia

Cons:

Nulla

2026-05-03 • via Nuitee
R
Regina • extended_group • at
10
2026-05-03 • via Nuitee
S
Semih • solo_traveller • tr
9
2026-05-03 • via Nuitee
E
Erika • extended_group • it
10
Strepitoso , Vienna meravigliosa
Pros:

Posizione

Cons:

Moquette

2026-05-03 • via Nuitee
D
Denise • solo_traveller • ch
8
2026-05-02 • via Nuitee
G
Gerlinde • couple • at
8
Pros:

Frühstück sehr gut. Personal sehr bemüht.

Cons:

Nichts

2026-05-02 • via Nuitee
C
Claudia • couple • us
8
I enjoy my stay but perhaps I won’t stay here again because of the bathtub,
Pros:

I like the location, the breakfast and the decor was nice.

Cons:

The bathroom is very small and the bathtub was super high which makes it hard to get in the shower specially for seniors. I was scared of a slip and a fall because it was very slippery.

2026-05-02 • via Nuitee
ÖNDER • solo_traveller • tr
9
2026-05-01 • via Nuitee
A
Astrid • family_with_children • lu
6
Lage gut, Frühstück gut, Bettmatratze schlecht
Pros:

Gutes Frühstück, sehr freundliches Personal

Cons:

Die Matratze war viel zu weich, wir haben nicht gut geschlafen

2026-05-01 • via Nuitee
G
georgegZ7673WE • Solo travel
10
Very good hotel with amazing breakfast
Pros:

The breakfast was very good and the service exceeded out expectations.

2026-04-30 • via Tripadvisor