Holiday Inn Baku by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (1880 reviews)
Keykab Khanim Safaraliyeva Street 5 , Baku , az
+994 12 599 11 00

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Nice view
Clean room
Good breakfast
Cons:
High price
Poor service interaction
Staff entering rooms

Categories

Cleanliness
8.43
The room was clean, but there was a complaint about staff entering rooms while guests are sleeping.
Service
7.9
Mixed reviews; some guests had positive experiences, while others reported issues with staff interactions and management.
Location
9.44
Highly praised for its convenience to shopping malls and excellent views.
Room Quality
8.89
Well-maintained and quiet rooms, contributing to a good experience.
Amenities
8.92
Amenities are generally appreciated, including a good breakfast and spa.
Value for Money
7.88
Some complaints regarding the price not justifying the service level offered.
Food and Beverage
8.93
Breakfast and food quality were positively mentioned.
Overall Experience
8.4
Overall enjoyment viewed positively, despite notable concerns in service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:30

Property Description

Luxurious Spa and Wellness Center
Indulge in relaxation at our spa and wellness center featuring a sauna and indoor pool. Unwind and rejuvenate after a day of exploring the city.

Gastronomic Delights with Stunning Views
Experience culinary excellence at Marina 18 Restaurant overlooking the Caspian Sea. Enjoy delicious meals and breathtaking views during your stay with us.

Convenient Location and Modern Comfort
Located near major attractions like Maiden Tower and Baku Boulevard, our hotel offers modern amenities including free WiFi, air-conditioned rooms, and complimentary underground parking.

Book your stay at Holiday Inn Baku now and elevate your travel experience with us!

Important information:

Transfer from airport to hotel is subject to additional fee and can be organized by request.

Please be aware that you should only wear your swimming cap when entering the pool. If you don't have yours, you can get one at our Fitness Center reception at 20 AZN.

Children under the age of 13 only eat for free when they choose meals from the Kids Eat Free menu or breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for AZN 1.30 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for AZN 30 per person per night when using an existing bed.
    People 5 years old and over stay for AZN 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.6
Based on 1880 reviews
Cleanliness: 8.43
Service: 7.9
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 8.4
S
Sultan • solo_traveller • jo
10
2026-07-25 • via Nuitee
S
Seyfettin Metin • couple • tr
10
Pros:

Nezrin hanıma güleryüzlü hoş sohbetleri ve çalışma tarzından dolayı teşekkür ederim

2026-07-25 • via Nuitee
H
HAKAN • solo_traveller • tr
9
Pros:

Konumu ve odalarını

Cons:

Kahvaltı salonundaki kahve ve cay servisi boyle bir otel için yeterli kalitede degildi.

2026-07-25 • via Nuitee
Y
Yasameen • extended_group • us
3
Pros:

- Convenient Location: The hotel is situated in a prime location, with supermarkets, bars, and restaurants just a short walk away.

- Spacious Rooms: The rooms I stayed in were spacious and comfortable.

- Friendly and Helpful Staff: The staff was friendly and attentive, making my stay pleasant.

- Acceptance of Major Credit Cards: The hotel accepts major credit cards, which is a convenient feature for guests.

Overall, while the hotel had some positive aspects, the cons outweighed the pros. The lack of essential amenities, poor room maintenance, and high price made it an unsatisfactory experience.

Cons:

- Lack of Bathroom Robes: The hotel doesn’t provide bathroom robes, which can be inconvenient for guests.

- Non-functional Windows: The windows in my room didn’t open, which made it difficult to ventilate the room.

- Cold and Old Breakfast: The breakfast was cold and stale, which was disappointing.

- Non-functional Safe: The safe in my room didn’t work, which was frustrating.

- Excessive Chlorine in Pool: The pool had too much chlorine, which severely irritated my eyes. They also forced me to buy a swimming cap for the same price of $12, regardless of the size.

- Poor Room Maintenance: The rooms were not well-maintained, and one of my rooms had an issue with the shower head.

- High Price: Considering the price of $980 for three rooms and three nights with city views, the hotel didn’t offer good value for money.

- Dirty Windows: The windows in my room were very dirty, which added to the overall unpleasantness of the stay.

Overall, while the hotel had some positive aspects, the cons outweighed the pros. The lack of essential amenities, poor room maintenance, and high price made it an unsatisfactory experience.

2026-07-25 • via Nuitee
Лолита • solo_traveller • kz
9
2026-07-25 • via Nuitee
A
Alihan • family_with_children • tr
10
Pros:

Location staffs services

2026-07-23 • via Nuitee
A
Amiran • solo_traveller • ge
10
2026-07-22 • via Nuitee
P
Philipp • solo_traveller • de
9
Immer wieder gern.
Pros:

Sehr gute Lage des Hotels, mit kurzen Laufwegen.
Sehr nettes Personal, toller Fitness uns SPA-Bereich
Bin schon zum x-ten Mal dort und würde immer wieder dort übernachten.

2026-07-22 • via Nuitee
U
Ugur • solo_traveller • tr
9
2026-07-21 • via Nuitee
S
Steven • solo_traveller • be
9
Excellent value for money in Baku
Pros:

The hotel is very well located with different shopping malls that have convenient restaurant choices right next to you making it easier to dine without going too far even its own restaurant had good choices. The beds were very comfortable (though there were 2 in 1 when we asked for double), the room is spacious the shower is good.it has a big climatized pool, breakfast was ok with choices and well presented plus a station to make eggs on demand. Overall excellent experience

Cons:

Breakfast has a lot of variety but i would have appreciated more options for lactose intolerant guests like vegan yogurts... overall the hotel was very good

2026-07-21 • via Nuitee
Y
Yaser • solo_traveller • sa
10
2026-07-20 • via Nuitee
T
TAREQ AWAD KHALIL • family_with_children • jo
10
Pros:

Friendly staff and great location
Basement parking

2026-07-19 • via Nuitee
L
Leonid • solo_traveller • il
9
Pros:

Очень понравились чистота и порядок как в номере так и в целом в отеле.Хочу отметить вежливое и внимательное отношение сотрудников,искреннее желание предоставить максимум услуг.
В день нашего отъезда,в 6 часов утра, был заботливо приготовлен завтрак в дорогу.
Рекомендую всем тем,кто собирается посетить прекрасный город Баку.

2026-07-19 • via Nuitee
D
Damir • solo_traveller • kz
9
2026-07-18 • via Nuitee
U
UDHALIKAR • solo_traveller • ae
9
2026-07-18 • via Nuitee
A
Ahmed • solo_traveller • om
8
2026-07-18 • via Nuitee
M
Mohsin • couple • sa
9
Amazing
Pros:

Location is very good. Ample parking space

2026-07-16 • via Nuitee
A
Aharon • couple • il
10
היה חויה של ממש
Pros:

ארוחת בוקר מצטיינת שפע מזון. צוות המלצרים דאגו לנו שלא יחסר כלום

Cons:

הכל טוב

2026-07-16 • via Nuitee
Z
Zeynep • solo_traveller • tr
10
2026-07-14 • via Nuitee
M
Mamoun • solo_traveller • jo
10
Pros:

The receptionist ( Krestina) was very helpfull an cooperative
She was polite and patient.

She is the best I have ever seen in comparison to others in other hotels. She is exceptional.

Regards,
Mamoun Assaf

2026-07-14 • via Nuitee