Holiday Inn Baku by IHG

Hotels
Holiday Inn Hotels & Resorts
8.6 (1921 reviews)
Keykab Khanim Safaraliyeva Street 5 , Baku , az

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Nice view
Clean room
Good breakfast
Cons:
High price
Poor service interaction
Staff entering rooms

Categories

Cleanliness
8.43
The room was clean, but there was a complaint about staff entering rooms while guests are sleeping.
Service
7.9
Mixed reviews; some guests had positive experiences, while others reported issues with staff interactions and management.
Location
9.44
Highly praised for its convenience to shopping malls and excellent views.
Room Quality
8.89
Well-maintained and quiet rooms, contributing to a good experience.
Amenities
8.92
Amenities are generally appreciated, including a good breakfast and spa.
Value for Money
7.88
Some complaints regarding the price not justifying the service level offered.
Food and Beverage
8.93
Breakfast and food quality were positively mentioned.
Overall Experience
8.4
Overall enjoyment viewed positively, despite notable concerns in service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:30

Property Description

Luxurious Spa and Wellness Center
Indulge in relaxation at our spa and wellness center featuring a sauna and indoor pool. Unwind and rejuvenate after a day of exploring the city.

Gastronomic Delights with Stunning Views
Experience culinary excellence at Marina 18 Restaurant overlooking the Caspian Sea. Enjoy delicious meals and breathtaking views during your stay with us.

Convenient Location and Modern Comfort
Located near major attractions like Maiden Tower and Baku Boulevard, our hotel offers modern amenities including free WiFi, air-conditioned rooms, and complimentary underground parking.

Book your stay at Holiday Inn Baku now and elevate your travel experience with us!

Important information:

Transfer from airport to hotel is subject to additional fee and can be organized by request.

Please be aware that you should only wear your swimming cap when entering the pool. If you don't have yours, you can get one at our Fitness Center reception at 20 AZN.

Children under the age of 13 only eat for free when they choose meals from the Kids Eat Free menu or breakfast.

The swimming pool will be closed from August 25 untill August 28,2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Aug 25, 2026 until Fri, Aug 28, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYD

Location

Guest Reviews

8.6
Based on 1921 reviews
Cleanliness: 8.43
Service: 7.9
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 8.4
K
Katherine extended_group gb
10
Fabulous stay in a wonderful country, with kind people, delicious food & beautiful music.
Pros:

Staff were friendly, helpful and keen to make our stay as good as possible. The hotel has a fabulous aspect; we had a beautiful view of Caspian Sea and the really cool & unique skyline of Baku. The breakfast was delicious, with a huge variety of food. The chefs made any egg variety that we wanted. The rooms were spacious and well equipped. The pool was clean, warm and the facilities like the gym, sauna etc were good.

We were joining our son who was cycling to Australia from UK. The hotel was a great base for our trip. My son was permitted to store his bike in a store room.

The people of Azerbaijan are kind and hospitable!! Thank you!!!

Cons:

It was a bit of a walk to the old town but we discovered a lovely sea front walk which took us to the centre of Baku & the old town.

2026-08-13 via Nuitee
M
Marwa solo_traveller sa
6
2026-08-12 via Nuitee
A
avner simanduev solo_traveller il
10
מושלם
Pros:

הכל היה מושלם, חדרים נקיים ושירות הצוות במלון מושלם, הבריכה נקייה.

Cons:

כל השבוע האוכל אותו הדבר, המבחר גדול אך לא משתנה.

2026-08-12 via Nuitee
мальвина family_with_children ru
10
Pros:

В Баку впервые, при поиске отеля главным критерием было расположение в центре и обязательно наличие завтраков ,т.к. с нами ребенок , опирались на отзывы в Букинге ,мы всегда так делаем ,но бывают иногда фото на сайте либо отзывы не совпадают, а здесь случай 10 из 10,когда не прогадали с выбором , номера чистые ,постельное белье свежее, аж хрустит ,на такое всегда обращаю внимание ,выезжаем в отпуск всего 2-3 раза в год и хочется ,чтобы сервис соответствовал ожиданиям, ,завтраки на любой вкус ,приходили самые последние из
гостей под окончание времени завтраков,т.к.позволяем в отпуске поспать допоздна ,но тем не менее из еды все было в наличии ,приветливый персонал ,на ресепшене ребята отличные ,когда у меня возникали вопросы или какие то моменты ,шли всегда на встречу ну и само расположение не подвело ,рядом находятся в шаговой доступности 2 самых крупных ТЦ города ,на такси практически не ездили ,знакомились с городом в основном пешими прогулками ну и последнее это космический вид с номера на море

2026-08-11 via Nuitee
R
Roman extended_group kz
1
2026-08-10 via Nuitee
דאהש solo_traveller il
9
2026-08-10 via Nuitee
O
Orjowan HabibAllah solo_traveller il
8
Pros:

الفندق نظيف جدا ، الموظفون لطيفون ، الموقع رائع قريب من كل شيء

2026-08-10 via Nuitee
A
Ahmed solo_traveller ae
8
Pros:

the location, the beds , the breakfast

2026-08-08 via Nuitee
S
shaike64 solo_traveller it
10
Pros:

Pulizia , servizio

2026-08-06 via Nuitee
M
Marina family_with_children il
8
2026-08-06 via Nuitee
E
Elshan solo_traveller de
10
2026-08-06 via Nuitee
M
Michael solo_traveller de
8
Sehr schoene Stadt, tolles Essen, freundliche Menschen
Pros:

Zentrale Lage

2026-08-05 via Nuitee
M
Mónika Erzsébet solo_traveller hu
10
2026-08-05 via Nuitee
A
Ayesha Tanveer family_with_children pk
6
Basic, clean and very centrally located hotel.
Pros:

Location is excellent. Major landmark crescent hotel , Cruise options and Two big malls are right in front of this hotel.

Cons:

Breakfast was very very basic nothing much to offer.
Pool was so disappointing- small suffocating space.

2026-08-04 via Nuitee
S
Sergey solo_traveller kz
9
Pros:

Раз 15 уже останавливался в этом отеле. И буду продолжать!

2026-08-03 via Nuitee
איריס couple il
10
מאוד נהנו מהמקום, מהמלון, אנשים טובים.
Pros:

הגענו למלון, פקיד הקבלה קיבל אותנו בסבר פנים יפות, קבלנו חדר מעל ומעבר, שדרגו אותנו לסויטה, בלי תוספת מחיר.

Cons:

הכל היה טוב

2026-08-02 via Nuitee
S
Seyfettin Metin couple tr
10
Pros:

Nezrin hanıma güleryüzlü hoş sohbetleri ve çalışma tarzından dolayı teşekkür ederim

2026-07-25 via Nuitee
Y
Yasameen extended_group us
3
Pros:

- Convenient Location: The hotel is situated in a prime location, with supermarkets, bars, and restaurants just a short walk away.

- Spacious Rooms: The rooms I stayed in were spacious and comfortable.

- Friendly and Helpful Staff: The staff was friendly and attentive, making my stay pleasant.

- Acceptance of Major Credit Cards: The hotel accepts major credit cards, which is a convenient feature for guests.

Overall, while the hotel had some positive aspects, the cons outweighed the pros. The lack of essential amenities, poor room maintenance, and high price made it an unsatisfactory experience.

Cons:

- Lack of Bathroom Robes: The hotel doesn’t provide bathroom robes, which can be inconvenient for guests.

- Non-functional Windows: The windows in my room didn’t open, which made it difficult to ventilate the room.

- Cold and Old Breakfast: The breakfast was cold and stale, which was disappointing.

- Non-functional Safe: The safe in my room didn’t work, which was frustrating.

- Excessive Chlorine in Pool: The pool had too much chlorine, which severely irritated my eyes. They also forced me to buy a swimming cap for the same price of $12, regardless of the size.

- Poor Room Maintenance: The rooms were not well-maintained, and one of my rooms had an issue with the shower head.

- High Price: Considering the price of $980 for three rooms and three nights with city views, the hotel didn’t offer good value for money.

- Dirty Windows: The windows in my room were very dirty, which added to the overall unpleasantness of the stay.

Overall, while the hotel had some positive aspects, the cons outweighed the pros. The lack of essential amenities, poor room maintenance, and high price made it an unsatisfactory experience.

2026-07-25 via Nuitee
H
HAKAN solo_traveller tr
9
Pros:

Konumu ve odalarını

Cons:

Kahvaltı salonundaki kahve ve cay servisi boyle bir otel için yeterli kalitede degildi.

2026-07-25 via Nuitee
Лолита solo_traveller kz
9
2026-07-25 via Nuitee