The Castle at Swan Lake

Hotels
9.2 (810 reviews)
7905 Greenhow Road , Vernon , CA
+1 778-475-4232

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Spacious rooms
Great amenities
Cons:
Parking difficulties
Service inconsistencies

Categories

Cleanliness
8.28
Some reviews mention cleanliness issues like missing items and a general lack of stocking.
Service
9.25
Mixed reviews on service; however, staff were described as friendly and helpful at times.
Location
8.79
Close proximity to Silverstar, but highway noise and inconvenience were noted.
Room Quality
9.24
General positive feedback on room size and quality, though some issues with mattress comfort were mentioned.
Amenities
9.27
Positive sentiment regarding the kitchen facilities and available amenities, despite minor issues.
Value for Money
9.73
Good value noted by several guests, particularly with the facilities provided.
Food and Beverage
9.28
Food at the restaurant was described as delicious.
Overall Experience
9.75
Many guests expressed a desire to return, indicating a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:08

Property Description

Luxurious Suites with Stunning Views
Experience the elegance and comfort of The Castle at Swan Lake in Vernon. Our suites feature full kitchens, balconies or decks overlooking Swan Lake, the courtyard, or pool. Enjoy amenities like a flat-screen cable TV, fireplace, and free WiFi.

Perfect for Business and Leisure
Business travelers will appreciate our meeting facilities and business center, while all guests can relax on the terrace or explore the garden. Free parking adds convenience to your stay.

Convenient Location
Located near UBC Okanagan Campus, Village Green Mall, and Spallumcheen Golf & Country Club, our hotel offers easy access to top attractions. Just a short drive from Kelowna International Airport, your getaway awaits at The Castle at Swan Lake.

Book your stay now and indulge in luxury at The Castle at Swan Lake in Vernon!

Important information:

Please note, the swimming pool is closed for the Winter season.

Please note, the front desk closes at 23:00. Guests arriving later must contact the hotel directly to arrange for a late check-in.

Please note that the property is built on the side of a hill so it may be difficult for some guest's with mobility issues. Certain rooms are partially handicap accessible.

Please note, room views can be requested, but cannot be guaranteed.

To cover the additional maintenance/cleaning costs of keeping a pet in-room, an additional fee of $25 a night will apply at check in.

The Hotel reserves the right to decline pet stays for rooms that are not pre-arranged prior to arrival. In consideration of guests with allergies any pets found in a non-pet room will result in a $250 allergenic cleansing feeGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property is located in a busy area so guests might experience some noise.
Swimming pool: Closed from Thu, Oct 1, 2026 until Thu, May 20, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YLW

Location

Guest Reviews

9.2
Based on 810 reviews
Cleanliness: 8.28
Service: 9.25
Location: 8.79
Room Quality: 9.24
Amenities: 9.27
Value for Money: 9.73
Food and Beverage: 9.28
Overall Experience: 9.75
R
Russell • couple • gb
8
Great hotel with excellent facilities
Pros:

Exceptional spacious room which was spotless with an outside general pool. Kitchen well equipped and the bed was extremely comfortable. Very helpful staff

Cons:

Very close to a major road. If you aren’t worried by some road noise then this is a perfect place.

2026-09-19 • via Nuitee
B
Bruce • solo_traveller • ca
10
Pros:

Good location right off highway room was huge nice view from balcony nice kitchenette staff very friendly

Cons:

Sliding door in bathroom

2026-09-16 • via Nuitee
C
Cristiane Loreda Garcia • solo_traveller • br
10
2026-09-15 • via Nuitee
T
Tashmin • solo_traveller • gb
9
Feel like royalty in a castle!
Pros:

Great 2 bed suite, clean, nice lake views, hot hot tub

Cons:

Perhaps some bottles of drinking water could be put in room

2026-09-15 • via Nuitee
B
Bruce • couple • ca
10
Wonderful stay!
Pros:

Great location, close to but not in the city. Nice spacious room with full kitchen facilities, including dishwasher. Good quality everything. Good-sized pool and hot tub.

Cons:

No complaints at all.

2026-09-14 • via Nuitee
M
Merilla • solo_traveller • ca
10
Pros:

Super clean and comfortable

Cons:

Since a bit out of town having restaurant for breakfast or mini convenience store for groceries would have been amazing.

2026-09-13 • via Nuitee
A
Anne • couple • us
10
2026-09-12 • via Nuitee
R
Ralf • extended_group • de
10
2026-09-11 • via Nuitee
S
Sharon • couple • ca
8
Nice stay
Pros:

Good amenities, the kitchen was well stocked ,nice pool & large room.

Cons:

The parking lot was a little tight out front

2026-09-11 • via Nuitee
A
Angela • couple • ca
7
Not as good as before.
Cons:

We have been here several times in the past few years and I can see it going down hill a bit from regular use.

2026-09-07 • via Nuitee
B
Bart • couple • ca
8
Nice place
Pros:

Very nice rooms

2026-09-06 • via Nuitee
T
Tracey • couple • ca
10
2026-09-04 • via Nuitee
O
O-A • solo_traveller • ca
7
2026-09-03 • via Nuitee
M
Monica • couple • it
8
2026-09-03 • via Nuitee
W
Wei • extended_group • ca
10
2026-08-31 • via Nuitee
R
Rebecca • extended_group • au
3
Definitely not a place if you have any mobility issues no disability access here🥺‼️
Pros:

Beautiful scenery

Cons:

The toilet was way too low to ground for people with back or leg issues very hard to get up from😳‼️ The Bath tub with shower over was so high I could not get my leg up high enough to swing over very in safe no handles for you to use😳‼️

2026-08-28 • via Nuitee
J
Jessie • solo_traveller • ca
10
Stay here!!
Pros:

Great for birthdays 🥳

Cons:

Everything!

2026-08-22 • via Nuitee
M
M Oprean • solo_traveller • ca
8
Pros:

Loved the suite with full kitchen.
The suite was fine. The extensive outdoor landscaping is lovely when maintained. The restaurant has lovely meals, wonderful ambience, and will do takeout for guests. There is a laundry area off the lobby, elevator, and they are pet-friendly. The bbq area is also great! They are next door to a large waterslide park, fun for the whole family.

Cons:

Disappointed with pool closed the entire time and hot tub that looks like it needs some major cleaning of jets - there were areas in the hot tub that look very discoloured or stained over the years of use.

2026-08-17 • via Nuitee
C
Catherine • solo_traveller • ca
7
Pros:

The room

Cons:

The traffic noise, AC wasn't working so hot and the pool wasn't open

2026-08-14 • via Nuitee
O
Orly • solo_traveller • il
9
2026-08-14 • via Nuitee