The Castle at Swan Lake

Hotels
9.2 (783 reviews)
7905 Greenhow Road , Vernon , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Spacious rooms
Great amenities
Cons:
Parking difficulties
Service inconsistencies

Categories

Cleanliness
8.28
Some reviews mention cleanliness issues like missing items and a general lack of stocking.
Service
9.25
Mixed reviews on service; however, staff were described as friendly and helpful at times.
Location
8.79
Close proximity to Silverstar, but highway noise and inconvenience were noted.
Room Quality
9.24
General positive feedback on room size and quality, though some issues with mattress comfort were mentioned.
Amenities
9.27
Positive sentiment regarding the kitchen facilities and available amenities, despite minor issues.
Value for Money
9.73
Good value noted by several guests, particularly with the facilities provided.
Food and Beverage
9.28
Food at the restaurant was described as delicious.
Overall Experience
9.75
Many guests expressed a desire to return, indicating a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:08

Property Description

Luxurious Suites with Stunning Views
Experience the elegance and comfort of The Castle at Swan Lake in Vernon. Our suites feature full kitchens, balconies or decks overlooking Swan Lake, the courtyard, or pool. Enjoy amenities like a flat-screen cable TV, fireplace, and free WiFi.

Perfect for Business and Leisure
Business travelers will appreciate our meeting facilities and business center, while all guests can relax on the terrace or explore the garden. Free parking adds convenience to your stay.

Convenient Location
Located near UBC Okanagan Campus, Village Green Mall, and Spallumcheen Golf & Country Club, our hotel offers easy access to top attractions. Just a short drive from Kelowna International Airport, your getaway awaits at The Castle at Swan Lake.

Book your stay now and indulge in luxury at The Castle at Swan Lake in Vernon!

Important information:

Please note, the swimming pool is closed for the Winter season.

Please note, the front desk closes at 23:00. Guests arriving later must contact the hotel directly to arrange for a late check-in.

Please note that the property is built on the side of a hill so it may be difficult for some guest's with mobility issues. Certain rooms are partially handicap accessible.

Please note, room views can be requested, but cannot be guaranteed.

To cover the additional maintenance/cleaning costs of keeping a pet in-room, an additional fee of $25 a night will apply at check in.

The Hotel reserves the right to decline pet stays for rooms that are not pre-arranged prior to arrival. In consideration of guests with allergies any pets found in a non-pet room will result in a $250 allergenic cleansing feeGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 783 reviews
Cleanliness: 8.28
Service: 9.25
Location: 8.79
Room Quality: 9.24
Amenities: 9.27
Value for Money: 9.73
Food and Beverage: 9.28
Overall Experience: 9.75
M
Michaela • couple • ca
9
Stylish get-away.
Pros:

The room was very spacious, comfortable, and quiet. We really appreciated the wooden flooring, dishwasher in the kitchen, and the outside heated swimming pool and patio furniture. The staff was very customer oriented and quick to provide assistance.

Cons:

The kitchen was missing a dish drying rack. It was uncomfortable washing a few dishes by hand and not being able to place them anywhere aside from onto the kitchen counter.
It would have been great to be able to use the outdoor swimming pool a bit earlier than 9 AM. And at 9 AM the pool should be ready to be used and not maintained as of the same time. That was a bit annoying.

2026-06-27 • via Nuitee
T
Timmons • solo_traveller • ca
10
2026-06-26 • via Nuitee
C
Courtland • solo_traveller • ca
10
2026-06-25 • via Nuitee
M
Marie • solo_traveller • ca
9
Beautiful rooms
Pros:

It was very big and spacious, nice and clean, comfortable beds. Good sound proofing, could barely hear the highway. Just all around great place. If I didn't have a few challenges with my wheelchair bound husband I would have given it a five star review.

Cons:

My husband was in a wheelchair and it was a little challenging. I gave the front desk some ideas on how they could make it a little easier for someone in a wheelchair, they were so kind and courteous and wrote down my suggestions.

2026-06-20 • via Nuitee
C
Carlaxia • family_with_children • nl
7
Helaas geannuleerd.
Pros:

Heel aardig personeel. De executive suite is een open ruimte. Geen deur voor slaapkamer boven en beneden is het ook allemaal open. Was mij niet helemaal duidelijk uit de informatie. Had echt gevraagd om een 2 slaapkamer appartement.
Voor ons een reden om te annuleren toen we ter plaatse waren.
Zij waren wel heel coulant om ons 2 van de 3 nachten te restitueren. Dit zeer op prijs gesteld.

Cons:

Buiten Vernon.
Indeling appartement

2026-06-18 • via Nuitee
C
Christiane • couple • ca
10
I absolutely loved my stay at The Castle st Swam. Lake. We parked in the overflow parking later in the evening. The staf
Pros:

It was comfortable, clean and roomy. I liked the layout of the room which was more like a suite. The bed was very good.

Cons:

I liked everything!

2026-06-18 • via Nuitee
W
William • couple • ca
8
Pros:

Well equipped suite. Comfortable bed. Quiet room. Very helpful and pleasant desk staff.

Cons:

Parking was a little difficult. Tight spaces.

2026-06-17 • via Nuitee
J
James • couple • gb
9
Large roooms, good location, friendly staff.
Pros:

Nice location just outside of Vernon. Perfect place to stop off for a night on our road trip. The rooms are clean and very large, we even had room to keep our e-bikes in the room with us.
Friendly staff, highly recommended.

Cons:

Nothing

2026-06-10 • via Nuitee
U
ultradragon • solo_traveller • us
9
2026-06-10 • via Nuitee
J
J.E • couple • ca
9
The rooms are huge, very well equipped, spotlessly clean and even those overlooking the road were quiet
Pros:

A lovely suite in a great location with an excellent restaurant on site.

Cons:

Nothing

2026-06-06 • via Nuitee
L
Laurel • couple • ca
9
2026-06-04 • via Nuitee
C
Carol • solo_traveller • ca
9
It was a wonderful, relaxing stay.
Pros:

The accommodations were exceptional. Large suite.

Cons:

Very near the busy highway. Noisy when you were on the balcony. But not when you were in the room with door closed.

2026-06-03 • via Nuitee
G
Gaye • couple • ca
9
I would highly rate this accommodation. They were meant to be condos so the amount of space is remarkable with a great d
Pros:

Very spacious and well-equipped.

Cons:

The location was not very walkable to stores and restaurants.

2026-05-29 • via Nuitee
M
Megan • family_with_children • au
10
A great affordable stay with VERY generous room sizes!
Pros:

The rooms here are MASSIVE! We booked the cheapest room and was expecting a small room with a queen bed but we got an entire apartment. When we checked out and commented about how big it had been, the receptionist let us know that we had actually stayed in the smallest room they have available. The restaurant on property is also fabulous and extremely delicious!

Cons:

Nothing!

2026-05-28 • via Nuitee
S
Sue • couple • gb
9
2026-05-27 • via Nuitee
E
Emma • couple • nl
7
Cons:

Really noisy road between hotel and lake

2026-05-25 • via Nuitee
B
Brian • solo_traveller • ca
8
Pros:

Great motel. Only drawback is highway a bit noisy

2026-05-25 • via Nuitee
T
Temesi • solo_traveller • ca
10
Pros:

The spacious room.

Cons:

Nor enough parking.

2026-05-25 • via Nuitee
A
Anica • solo_traveller • de
9
2026-05-25 • via Nuitee
R
Robert • couple • us
10
Great sleep and very comfortable. good location.
Pros:

Awesome room, plenty of room and great bed. Bath tub was great.

Cons:

Pillows could have been better

2026-05-24 • via Nuitee