Heritage Inn Hotel & Convention Centre - Brooks

It was very loud. It's an old hotel; the pipes are loud so we could hear the creaking of the pipes and water running throughout the night. The bathroom door was warped so it was a bit of a struggle to open and close it, creating a lot of noise, I was awoken several times throughout the night with what I assume was noise from other people fighting with their doors also.

The whole hotel smelled bad. The entrance area and the room were infused with an unpleasant smell. It may have been due to the season and farming (this is just a guess) but it was really intense and unpleasant.

The bathroom was an issue. Pipes very noisy, and the noise was from a different occupant in another room Showering.

No complaints

No elevator, so we had to carry a number of bags to the 2nd floor. (we are seniors) The lobby smells like cigarettes, booze and desperation. There were squished mosquito guts all over the lobby walls. Maintenence is nonexistent. The carpets were heaving, (a severe tripping hazard), shower tiles had black mold, peeling laminate on counter, hole between tub and door was stuffed with toilet paper.

No elevator

Odaya girdik ve üstümüzü değiştirirken duman dedektörü alarm’ı ötmeye başladı.
Daha sonra gelip susturdular ama bu beni çok rahatsız etti.
Banyo da sabun ve şampuan yoktu
Lobiden kendimiz istedikten sonra bize verdiler.
Direkt bize ayırttıkları oda ilk kattaydı çok fazla gürültü vardı ve ben ise bu yüzden ilk katlarda konaklamayı sevmiyorum.

The photos look so different from the reality.
1. The place looks so outdated. The hallways are old and the carpet is really in a bad shape.
2. The room is outdated. The door to the bathroom doesnt close properly. TV doesn't work.
3. Breakfast is really lacking.
4. And the smell, omg the smell. To be fair, this is not because of the hotel but there's a slaughter house in town (we were told) and the smell is of strong manure. It is inescapable, outside and inside the room.

No elevator, breakfast is not buffet, server mixed up orders and AC is set only for fan.

The soft beds, the smell, the dirty carpets, the hot cold shower.

One of the worst hotel experiences I've ever had.

We stayed here for two nights, and unfortunately, our experience was extremely disappointing.

Throughout the entire night, there was constant noise from the ventilation and cooling system, making it almost impossible to get a proper night's sleep.

The hotel does not have an elevator, which was very inconvenient, especially when traveling with elderly family members and luggage.

On several occasions, I went to the front desk for assistance, but there was no one at reception.

Breakfast was very limited, with only a few basic items available. What made the experience even worse was the behavior of one of the breakfast staff members. An older lady was rude and loudly told guests what they were and were not allowed to take from the buffet. I have never experienced such disrespectful and unprofessional behavior in any hotel before.

Overall, this hotel failed to provide even the basic level of comfort and customer service. I would not recommend staying here, especially if you are looking for a relaxing vacation. It felt more like a stressful place than a hotel.

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