Heritage Inn Hotel & Convention Centre - Cranbrook

Hotels
7.4 (1059 reviews)
803 Cranbrook Street North , Cranbrook , CA
+1 250-489-4301

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Good room size
Cons:
Poor breakfast options
Cleanliness issues

Categories

Cleanliness
6.86
Mixed reviews, with mentions of dirt under beds and old facilities.
Service
8.33
Friendly and accommodating staff mentioned multiple times.
Location
8.37
Convenient location noted positively in reviews.
Room Quality
7.32
Rooms generally praised but some issues noted with fixtures.
Amenities
7.35
Amenities were present but not fully satisfactory, particularly with breakfast options.
Value for Money
7.81
Generally good value, but some felt slighted by breakfast offerings.
Food and Beverage
5.86
Breakfast options were disappointing and not adequately supplied.
Overall Experience
7.33
Many positive experiences but significant issues with breakfast and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:48

Property Description

Modern Full-Service Hotel
Located on Highway 3/95 in the heart of the East Kootenays, the Heritage Inn Hotel & Convention Centre - Cranbrook offers a modern setting with top-notch amenities. Each air-conditioned room features a cable TV, work desk, and a private bathroom with complimentary toiletries.

Fitness Room and Complimentary WiFi
Stay active during your stay with access to the hotel's fitness room, perfect for keeping up with your workout routine. Enjoy the convenience of complimentary WiFi access, allowing you to stay connected with ease throughout your visit.

Meeting, Wedding, and Convention Facilities
Whether you're planning a business meeting, wedding, or convention, our hotel has you covered with facilities that can accommodate up to 250 guests. Host your event seamlessly with our professional services and versatile spaces.

Book your stay at the Heritage Inn Hotel & Convention Centre - Cranbrook for a memorable and convenient experience.

Important information:

Guests reserving rooms must be 19 years or older. Upon check-in government-issued photo identification and credit card are required.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, this property does not offer a elevator.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXC

Location

Guest Reviews

7.4
Based on 1059 reviews
Cleanliness: 6.86
Service: 8.33
Location: 8.37
Room Quality: 7.32
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 5.86
Overall Experience: 7.33
B
Brett • solo_traveller • ca
8
Pros:

Clean rooms with two sinks. The breakfast was fantastic

2026-09-18 • via Nuitee
J
Johan • couple • be
8
Comfortable and clean with a warm feeling
Pros:

Hotel is a bit dated but is very clean and the rooms are well equipped. Friendly and helpful staff

Cons:

If you have a room at the front, the noise from the busy road can be quite loud

2026-09-16 • via Nuitee
M
Marianne • extended_group • nl
3
2026-09-16 • via Nuitee
M
Maria • solo_traveller • at
8
2026-09-16 • via Nuitee
T
Taylor • couple • ca
3
Very disappointed. An uncomfortable feel while there.
Pros:

Breakfast was a gong show as far as staff and service was concerned. Totally understaffed and we heard complaints throughout the room about the food. The front desk staff was less than friendly. The water was so smelly and undrinkable….maybe that was the town’s problem??

Cons:

The atmosphere was unfriendly. The breakfast room didn’t even have soft music to give it a bit of ambiance. It was uncomfortably quiet, especially with staff being conspicuously absent. We have stayed here multiple times, but do not plan to return.

2026-09-15 • via Nuitee
W
White • family_with_children • ca
7
Pros:

Probably in need of a few updates but overall it’s nice for what you pay. Good value, breakfast was good!

2026-09-15 • via Nuitee
G
gary • solo_traveller • us
6
Pros:

A bit dated, but clean and comfortable enough and a decent value. Close to amenities around town. Would probably stay here again.

Cons:

Train coming by, would wake you up during the night. With that said, most hotels around would suffer from this.

2026-09-13 • via Nuitee
A
Abhishek • extended_group • ca
1
Bugs / Cockroaches. Disaster and waste of money. I vacanted midnight as not liveable for humans
Pros:

Bugs/ Cockroaches

Cons:

Everything

2026-09-13 • via Nuitee
B
Barry • couple • ca
8
It was a great place to stay
2026-09-12 • via Nuitee
P
Paul • family_with_children • ca
8
2026-09-09 • via Nuitee
D
Debra • couple • ca
7
Good value. Close to restaurants.
Pros:

Good breakfast included. Room clean. Bed was comfortable. Staff very friendly and helpful.

Cons:

Air conditioner a bit on noisey side.

2026-09-09 • via Nuitee
H
Heidi • couple • ca
8
2026-09-08 • via Nuitee
D
David • solo_traveller • ca
7
Pros:

Good location, friendly staff

Cons:

Very hard bed, needs modernizing

2026-09-07 • via Nuitee
D
Debbie • solo_traveller • us
4
2026-09-07 • via Nuitee
D
Douglas • solo_traveller • ca
9
A great place to stay
Pros:

Extremely friendly staff and easy to find location

Cons:

No elevator and no matter what floor you are put on you have to use stairs

2026-09-06 • via Nuitee
B
Bill • couple • ca
8
Pros:

Bed very comfortable. Shower facilities okay. Breakfast was good with lots of options. Lots of lighting in the room which is good for older customers like us.

Cons:

Shower curtain not hanging properly so water got on the bathroom floor. Needs to be attended to by maintenance.

2026-09-06 • via Nuitee
J
Jan • couple • nl
8
2026-09-04 • via Nuitee
K
Kelly • solo_traveller • ca
7
Pros:

The breakfast is awesome

Cons:

It could be a bit cheaper for what you get for a single person

2026-09-04 • via Nuitee
K
kristoffer • family_with_children • ca
5
Ok
Pros:

Main Street close to restaurants

Cons:

Outdated, dirty only one staff at the desk so check in was almost 40mins. I called to book for the night she said they were sold out but I checked booking.com and they have few rooms left

2026-09-01 • via Nuitee
A
Aaron • solo_traveller • us
10
2026-09-01 • via Nuitee