Children allowed

Facilities

Free beach shuttle
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Great service
Clean rooms
Comfortable accommodations
Cons:
Limited on-site amenities
Some dated facilities

Categories

Cleanliness
8.48
Guests mentioned that the rooms are clean and well-maintained.
Service
8.95
Numerous reviews highlighted the helpful and friendly staff.
Location
8.99
Location is repeatedly praised for being excellent and convenient.
Room Quality
8.44
Rooms are spacious and comfortable with good amenities.
Amenities
8.47
On-site amenities are appreciated, although some facilities are dated.
Value for Money
8.43
Good value considering the quality of service and location.
Food and Beverage
8.48
Breakfast options received positive remarks.
Overall Experience
8.55
Overall experience is highly rated by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:32

Property Description

Stunning Views of Japan Alps from Top-floor Restaurant

Luxurious Amenities and Services

Buena Vista offers 5 restaurants, a beauty salon, and bright rooms with free WiFi. Guests can enjoy massage treatments, rent bicycles, and shop for souvenirs at the hotel. The property also provides a shuttle service from Matsumoto Station for convenience.

Delightful Dining Options

Guests can savor fresh croissants from the hotel's bakery at the breakfast buffet, indulge in Japanese specialties at Fukashiro, or enjoy a Western lunch/dinner buffet at La Cafe Terraza. Local ingredients are highlighted in all dishes served at the property's restaurants.

Convenient Location and Accessibility

Situated in the heart of the city, Buena Vista is a short walk from the nearest station and the bus terminal for easy access to major cities like Tokyo and Osaka. The iconic Matsumoto Castle is also within walking distance for guests to explore.

Book your stay at Buena Vista now to experience luxury and convenience in the heart of the Japan Alps.

Important information:

The hotel's free shuttle from Matsumoto Station leaves every few minutes, from 7:30 to 20:30.

If you will arrive after 21:00, please inform the hotel in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MMJ

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1100 per day.

Location

Guest Reviews

8.6
Based on 2167 reviews
Cleanliness: 8.48
Service: 8.95
Location: 8.99
Room Quality: 8.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.55
A
avigdor • solo_traveller • il
9
Pros:

הכל מסודר מאורגן ונקי

Cons:

ארוחת הבוקר טובה מאוד יחד עם זאת היו חסרים לי קצת עוגיות/מאפים שוקולד

2026-06-13 • via Nuitee
S
Salvatrice • solo_traveller • de
9
Es war ein Aufenthalt auf unserer Rundreise, für uns ideal .
Pros:

Lag zentral für unsere Unternehmungen

2026-06-13 • via Nuitee
H
HIDEYA • solo_traveller • jp
5
Pros:

景観が良い

Cons:

ご飯が不味い

2026-06-12 • via Nuitee
S
Susan • solo_traveller • nz
9
A large luxurious hotel in Matsumoto
Pros:

The hotel is within walking distance of the train station. It has several restaurants and offers a limited selection of room service meals. The breakfast buffet is excellent and even includes chef-made omelettes and French toast for those who'd like a Western breakfast.

Cons:

The bed wasn't particularly comfortable and I'd have liked a greater selection of pillows. But that's just a personal preference.

2026-06-11 • via Nuitee
I
ITTHAPOL • couple • th
9
2026-06-10 • via Nuitee
T
Tomasz • solo_traveller • pl
9
2026-06-10 • via Nuitee
まさや • solo_traveller • jp
7
2026-06-09 • via Nuitee
J
JINYI • couple • cn
9
2026-06-07 • via Nuitee
M
Marta • couple • es
10
Personal súper amable y instalaciones y desayuno fabuloso
Pros:

Todo

2026-06-07 • via Nuitee
Y
YASUKO • couple • jp
7
2026-06-06 • via Nuitee
A
Andrea • solo_traveller • de
10
Pros:

Personal top, Frühstück top, Lage top, gerne wieder

2026-06-06 • via Nuitee
Y
yukimoto • solo_traveller • jp
8
2026-06-06 • via Nuitee
M
Miriam • family_with_children • de
9
Pros:

Colazione ricca, personale gentilissimo, ottima posizione. Peccato che non abbiano un bar all'interno.

2026-06-06 • via Nuitee
M
MINGCHANG • couple • tw
10
2026-06-05 • via Nuitee
H
hidehiro • couple • jp
10
Pros:

今回2回目ですが、スタッフさん皆、感じ良く快適に過ごせました。
朝食バイキングも美味しかった。
毎年、利用したいです。

2026-06-02 • via Nuitee
R
ryoyore • solo_traveller • jp
8
接客が高級ホテル
Pros:

一般的なビジホに比べすべて格上。
フロントはキメ細かく、それでいて必要にして十分な対応。それに加え旅の機微に温かい気遣いをいただき心が穏やかになりました。

Cons:

朝食の料理の種類、品質がこのクラスのホテルとしては淋しかった。
ビジホ並。
奥まった暗い席が多く景色も無く残念。
料理の置かれている導線が煩雑でどこにどんな料理が置かれているのか分かり難かった。
オムレツに卵の殻が入っていた。もう少し丁寧に気を付けて調理してもらいたい。

2026-06-01 • via Nuitee
N
Nuttapon • family_with_children • th
8
2026-06-01 • via Nuitee
W
WL • couple • sg
10
A stay worth returning to!
Pros:

The check-out time at 12noon works well for us.
The lounge service (photo) on the executive floor was excellent.
The beds were very comfortable.

Cons:

Nothing.

2026-05-31 • via Nuitee
A
Alison • solo_traveller • re
9
Un hôtel de qualité qui nous a permis de passer une agreable nuit.
Pros:

La propreté des lieux et le service de qualité.
Le petit-déjeuner très complet et délicieux, de quoi ravir tout le monde.

Cons:

Parking payant pour les résidents.
Chambre un peu petite pour ouvrir les valises mais suffisant pour deux.

2026-05-30 • via Nuitee
M
Maria • extended_group • pt
8
Hotel bem localizado. Funcionários simpáticos e sempre disponíveis
Pros:

Localização, limpeza e funcionários

2026-05-30 • via Nuitee