Heeren By The River

Hotels
7.2 (242 reviews)
Lorong Hang Jebat 7&9 , Melaka , my

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Facilities

Television in common areas
Express check-in
Free wired internet
Internet access
Housekeeping on request
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
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Review Highlights

Pros:
Strategic location
Courteous staff
Comfortable beds
Cons:
Limited parking
Subpar room upkeep
Noisy surroundings
Basic amenities
Lack of essential amenities like lifts

Categories

Cleanliness
5.5
Cleanliness has received mixed reviews, with several guests raising concerns about room upkeep.
Service
7
The staff were acknowledged for being courteous and helpful, though there were mentions of staffing issues.
Location
9
Location is highly praised as strategic and convenient, close to many attractions.
Room Quality
5
Guests shared concerns about comfort and noise, which led to mixed feedback on room quality.
Amenities
4.5
Basic facilities with significant criticism on lack of essential amenities and the absence of a lift.
Value for Money
5.5
Some guests found the pricing expensive for the services offered, with value for money being questioned.
Food and Beverage
4
There are concerns about the availability of food options, especially for breakfast and for specific dietary needs.
Overall Experience
6.5
Guests have had varied experiences, with location as a recurring positive aspect, but several drawbacks affecting the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 00:56

Property Description

Centrally located in Melaka
Explore nearby attractions such as Menara Taming Sari and Porta de Santiago with ease.

Comfortable and stylish rooms
Relax in well-equipped rooms with modern amenities and some featuring balconies.

Convenient facilities
Enjoy free WiFi, concierge services, a terrace, and a bar during your stay.

To experience the cultural richness of Melaka, book your stay at Heeren By The River today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: KUL

Location

Guest Reviews

7.2
Based on 242 reviews
Cleanliness: 5.5
Service: 7
Location: 9
Room Quality: 5
Amenities: 4.5
Value for Money: 5.5
Food and Beverage: 4
Overall Experience: 6.5
N
Nur Akmal • couple • my
5
2026-01-01 • via Nuitee
M
MNAJIB79 • couple • my
8
2025-12-30 • via Nuitee
R
Roselienda • family_with_children • my
10
FUN, EASY , AND A PLACE THAT I WILL BOOK AGAIN SURELY.
Pros:

RIGHT IN THE MIDDLE OF JONKER STREET AND STADTHUYS BUILDING, NIGHT MARKET AND LOTS OF GIFT SHOP & CAFES. THE ROOM IS SPACIOUS, WITH BALCONY OVERLOOKING MALACCA RIVER AND WITH BEAUTIFUL LIGHTS.

Cons:

TOO NOISY COMING FROM THE BAR RIGHT IN THE FRONT OF HOTEL.BLASTING MUSIC UNTIL 2AM. NOT MUCH OF HALAL RESTAURANT AND ONES THAT WAS THERE WAS EXPENSIVE AND THE TASTE NOT MEETING OUR EXPECTIATIONS.

2025-11-24 • via Nuitee
J
Jeffrey • extended_group • tw
10
2025-11-01 • via Nuitee
A
Ahmad Firus • couple • my
7
2025-10-28 • via Nuitee
A
Annette • solo_traveller • gb
7
A good location, no taxi needed to get back to the hotel.
Pros:

Wonderful location, close to Jonker Street and to the Stadthuys Area.
The bed was excellent and clean and I slept well. Some noise from outside as close to the centre, but it did not really disturb. There was extra toilet paper available, 2 different soaps, travel toothbrushes and two bottles of water.

Cons:

The bathroom was not clean. Possibly not cleaned ahead of me arriving, as long hairs on the floor, a little black cap on the soap dish. The walls had soap stains, if hard water, scrubbing with vinegar should do the trick. The toilet was clean, but not the surrounding area. No clothes hanger or hook to hang up a blouse. I assume that when the property owner reads this you will be able to book with the assurance that it will be clean from now on.

2025-10-28 • via Nuitee
• extended_group • au
5
Great location but basic
Pros:

Location

Cons:

Mustiness and 1 rooms air con didn’t work told them but left it non operational

2025-10-26 • via Nuitee
H
Hong Leng • solo_traveller • my
5
Pros:

good location

Cons:

Water pressure too low for bath room

2025-10-17 • via Nuitee
C
Carina • couple • ch
6
2025-10-16 • via Nuitee
M
Murni Ramli • family_with_children • ca
7
2025-10-12 • via Nuitee
M
Matt • solo_traveller • au
10
It was fine for a solo traveller having a day or 2
Pros:

Location is excellent

Cons:

No fridge in room

2025-10-08 • via Nuitee
S
Siti • family_with_children • my
5
Pros:

ENVIRONMENT IT'S NOT SUITABLE FOR MY FAMILY

2025-10-07 • via Nuitee
D
DR SHYAMAL KUMAR • family_with_children • in
1
2025-10-01 • via Nuitee
M
M • couple • sg
8
2025-09-28 • via Nuitee
Y
YEOW CHOR • family_with_children • my
3
差
2025-09-18 • via Nuitee
M
Murni Ramli • family_with_children • ca
7
Pros:

The balcony facing Jonker Street and Melaka River. Location of this hotel is spot on to explore Jonker Street Night Market.

Cons:

No elevator. Steep stairs to get to your room. No fridge and microwave. Just a kettle .
Checking in was a bit of a headache with misunderstanding due to language. The AC in my top floor room was not in working order but was fixed quickly enough.

2025-08-28 • via Nuitee
K
Kogilan • family_with_children • my
7
Kindly do some parking slots
Pros:

The environment and staff very friendly

Cons:

Location and don't have parking spaces

2025-08-13 • via Nuitee
W
Wong • couple • my
9
Pros:

Very good

2025-08-12 • via Nuitee
L
Lin • solo_traveller • sg
1
2025-08-11 • via Nuitee
S
SITI NUR RAIHANAH • family_with_children • my
3
Pros:

tempat dekat dgn joker wall

Cons:

bilik busuk, aircon ada masa tiba2 off sendiri! dari pukul 6 pagi sampai check out no aircon!

2025-08-06 • via Nuitee