Embassy Suites by Hilton Chicago Naperville

Hotels
•
Embassy Suites Hotels
8 (513 reviews)
1823 Abriter Court , Naperville , US
+1 630-799-5900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great breakfast
Well-maintained facilities
Cons:
Elevation service issues
Room hot water problems
Parking difficulties

Categories

Cleanliness
8.14
General sentiment indicates cleanliness was well received with comments noting tidy and clean rooms.
Service
8.11
Service was frequently praised, though there were minor issues; overall, the staff was friendly and accommodating.
Location
7.65
Location was considered good but mentioned to be distant from airport and downtown.
Room Quality
7.6
Rooms were acceptable but some comments mentioned the need for upgrades and issues with hot water.
Amenities
8.13
Amenities such as breakfast and happy hour were well liked; facilities were generally well-maintained.
Value for Money
8.09
Based on the overall positive experiences, the value for money is seen as good.
Food and Beverage
8.64
Food quality, especially breakfast, received high praise from multiple reviews.
Overall Experience
7.61
Overall sentiment reflects a positive experience with a few minor issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:15

Property Description

Luxurious Amenities
Embassy Suites by Hilton Chicago Naperville offers an indoor pool, fitness centre, and daily breakfast for a pampering stay.

Comfortable Accommodations
Each room is equipped with a flat-screen HDTV, microwave, and refrigerator, ensuring a relaxing and convenient experience.

Convenient Location
Situated in Naperville, just 30 miles from Downtown Chicago, with easy access to Chicago O'Hare International Airport.

Ready to experience luxury and convenience at Embassy Suites by Hilton Chicago Naperville? Book your stay now!

Important information:

Pets are allowed at the property for 150USD nonrefundable per stay
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 513 reviews
Cleanliness: 8.14
Service: 8.11
Location: 7.65
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 7.61
A
Anu • couple • us
9
2026-09-08 • via Nuitee
D
Danielle • couple • us
7
2026-09-02 • via Nuitee
I
Irakli • solo_traveller • us
10
Pros:

I had a good stay overall. The room was clean and comfortable, and the staff was friendly. The only issue was the poor soundproofing. I could hear my neighbors very clearly, almost like they were in the same room. Better soundproofing would make the stay much more comfortable.

2026-09-01 • via Nuitee
K
Kathy • solo_traveller • us
10
Safe area; clean room & comfy beds!
Pros:

Great staff and breakfast, comfy beds, very safe area!

2026-08-27 • via Nuitee
C
Corliss • family_with_children • us
10
Pros:

Breakfast was the best!! Omelets every morning. Did I mention real bacon lol. Rooms was spacious and very clean! Front desk staff was amazing. We had sum minor issues but it was fixed in 30 min of our arrival time.

2026-08-27 • via Nuitee
B
Bradly • family_with_children • us
9
2026-08-17 • via Nuitee
J
Johnny • solo_traveller • us
9
2026-08-17 • via Nuitee
D
daniel • couple • fr
9
2026-08-16 • via Nuitee
S
Shelby • family_with_children • us
10
2026-08-09 • via Nuitee
W
Watson • solo_traveller • us
10
2026-08-04 • via Nuitee
A
Andrew • solo_traveller • us
8
Adequate
Pros:

Location

Cons:

Not clean carpet needs replacing
Old eye lash on counter

2026-07-17 • via Nuitee
D
dwellsesq • couple • us
10
2026-07-13 • via Nuitee
R
rowlandn135 • Couples
4
Past its Prime
Pros:

We had stayed here many years ago, and I’m afraid things have declined fairly sharply. FF&E is quite worn, and housekeeping standards appear to have fallen way off. We found rust, hair, and stains of unknown origin on various soft goods.

It’s a shame, because this is still priced towards the higher end of its competitive set, despite being in desperate need of a refresh. If you’re okay with a property that has seen better days, you can stay at the older Hampton next door for a lot less.

2026-07-11 • via Tripadvisor
P
Perry • couple • us
9
2026-07-10 • via Nuitee
A
Alexander • solo_traveller • bg
5
Pros:

Ничего

Cons:

Грязь. Ужасная раскладной кровать для ребёнка. На ней спать нельзя.
Номер убирали только спальню. 2ю комнату не убирали

2026-07-05 • via Nuitee
S
Shaw • solo_traveller • gb
4
Very Disappointing
Pros:

Breakfast

Cons:

Dirty toilet, ripped curtains , lack of bedding ,dirty corridors, some rude staff, shreddie in the sofa bed, water in the lift, no shower gel. Based on my first stay at a hotel we use for our visiting customers I will be changing this from now on as the standard is not good enough.

2026-06-27 • via Nuitee
D
Damarya • couple • us
9
2026-06-25 • via Nuitee
C
CoCo 0810 • solo_traveller • us
7
Good enough but could have been great
Pros:

I thought the staff was great. Very nice and helpful.

Cons:

Room was a little beat up. Bathroom sink drained extremely slow and that was a little annoying. Also the cleaning staff clearly doesn't clean under the sofa. If you have to use the sofa bed be prepared for the worst sleep of your life. The room definitely could have been cleaner. They should have someone double check the housekeeping. They are doing bare minimum as far as cleaning in my opinion.

2026-06-21 • via Nuitee
M
Megan • solo_traveller • us
10
2026-06-17 • via Nuitee
G
Grigorij • couple • lt
5
Overpriced
Pros:

Cozy

Cons:

Cleaners should put more effort cleaning the rooms, you dont expect normally to find other guest belongings behind night stand and when paying 300 per night you dont expect shower head filter to be out of the lifespan spraying water all over the place but not where it should be. Sofa springs creaks and armchair looks like been sprayed with all sort of drinks. Doors creaks. Dust everywhere. Its kind a shame of all Hilton family i as diamond hilton guest been to.

2026-06-13 • via Nuitee