Emerald Puteri Hotel

Hotels
7.8 (1021 reviews)
50, JALAN PERMATANG GEDONG, TAMAN SEJATI INDAH,SUNGAI PETANI , Sungai Petani , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent service
Good location
Cons:
Food quality
Cleanliness issues

Categories

Cleanliness
7.44
Cleanliness was mentioned as an issue with the bathroom and some parts of the room.
Service
8.91
Staff hospitality and professionalism were highlighted positively.
Location
8.95
The location was praised for being close to food options and shops.
Room Quality
8.4
Rooms were reported as clean and spacious but had some wear.
Amenities
6.93
Limitations in maintenance of amenities like the pool and bathroom supplies were mentioned.
Value for Money
8.39
Overall value considered average, neither exceptional nor disappointing.
Food and Beverage
5.44
Breakfast quality was described as unsatisfactory with limited options.
Overall Experience
7.91
Overall experience averaged due to excellent service but issues with food and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:38

Property Description

Modern Rooms with Comfortable Amenities
The fully air-conditioned rooms at Hotel Emerald Puteri are designed with modern furnishings, ensuring a comfortable stay for guests. Enjoy amenities such as flat-screen satellite TV, tea/coffee maker, ironing facilities, and a hairdryer.

Convenient Location for Business and Leisure
Situated in the heart of the business and commercial area of Sungai Petani, the hotel offers easy access to Parkson Parade, convenient stores, Clock Tower, and the railway station. Explore the city with ease and convenience during your stay.

Dining Options and Outdoor Pool
Indulge in local and international cuisine at Emerald Cafe or opt for room service for a private dining experience. Unwind by the outdoor swimming pool after a day of business meetings or sightseeing.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AOR

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 1021 reviews
Cleanliness: 7.44
Service: 8.91
Location: 8.95
Room Quality: 8.4
Amenities: 6.93
Value for Money: 8.39
Food and Beverage: 5.44
Overall Experience: 7.91
C
Choudhary • solo_traveller • in
5
2026-06-19 • via Nuitee
M
MARLINI • couple • my
7
2026-06-19 • via Nuitee
S
Sharifah Zuraida • solo_traveller • my
9
Will come again.
Pros:

Friendly staff. Cleans and so privacy

Cons:

Some sounds from out side the window

2026-06-17 • via Nuitee
S
Syarmela Hanum • couple • my
3
2026-06-16 • via Nuitee
M
muizmurad • solo_traveller • my
9
2026-06-14 • via Nuitee
N
Nur Aisyah • solo_traveller • my
10
2026-06-11 • via Nuitee
M
Musa • solo_traveller • my
8
Pros:

Bilik besar, kemas dan bersih. Bilik mandi juga besar dgn kemudahan tab serta pancuran air yang kuat. Penyaman udara pun sejuk.

Cons:

Parking area at basement terhad dan kecil serta membahayakan. Bau najis burung kuat dan menyeramkan. Sarapan cukup hampa dengan cara ala carte dan kurang sedap. Jadi pilhan makanan cukup terhad. Hanya bagi 1 bilik untuk seorang sarapan sahaja. Better booking bilik penginapan sahaja di hotel ini dan sarapan di luar dengan memberikan banyak pilihan dan velue for money

2026-06-08 • via Nuitee
A
Aanisah • solo_traveller • my
9
2026-06-08 • via Nuitee
A
Afzal • family_with_children • my
7
Pros:

Location and staff

Cons:

Need to upgrade the condition of the rooms. The pool was a bit dirty

2026-06-07 • via Nuitee
A
Abdul • family_with_children • my
8
2026-06-05 • via Nuitee
M
Mohamad Irsyaduddin • solo_traveller • my
8
2026-06-05 • via Nuitee
N
Nor AZIRA • family_with_children • my
8
2026-06-04 • via Nuitee
I
Irfan • solo_traveller • my
1
2026-06-04 • via Nuitee
S
Suhaimi Sopian • solo_traveller • my
7
2026-06-03 • via Nuitee
N
Noor Sazila • solo_traveller • my
1
Tolong perbaiki sisytem aircone anda.
Pros:

Aircone tak berfungsi sepatutnya....sangat tidak berpuas hati

Cons:

Sudah bagitahu staff 3x tukar bilik...untuk ke 4 kali sbb aircone tak fungsi sebaiknya staff yg angkat call pkul 10 lebih tidak bertindak.Suami sy tak dapat tidur kerana panas.Sangat tidak puas hati

2026-06-02 • via Nuitee
M
Mohd Lip • family_with_children • my
8
Pros:

Lokasi strategik berdekatan dengan shopping mall dan byk kedai

Cons:

Kebersihan dikawasan kolam harus dipertingkatkan

2026-05-31 • via Nuitee
R
Razak • solo_traveller • my
5
2026-05-31 • via Nuitee
V
Vijandran • solo_traveller • my
8
2026-05-31 • via Nuitee
Z
Zamlie • extended_group • my
3
I like the location. But i would expect 300+ i can get better room
Pros:

Lcation

Cons:

Facilities

2026-05-25 • via Nuitee
F
Farah_Johari89 • solo_traveller • my
1
Worst and a nightmare for me.
Pros:

Nothing

Cons:

The aircond was not cold at all. There is a cockroach running around on the bed. I reached at the hotel around 3am++ and was so tired. The room was not clean at all. I used to stay here before and it used to be so comfy. But not this time. And its not worth it at all. I can get the same price at Park Avenue or Cinta Sayang Resort. Not gonna stay here ever again.

2026-05-24 • via Nuitee