Casa Las Palmas

Hotels
8.8 (112 reviews)
Elsy Bar 5 - 64 , San Andrés , co

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Exceptional service
Delicious food
Cons:
Cleanliness issues
Poor room conditions

Categories

Cleanliness
7.95
There were complaints about the cleanliness of the rooms and bathrooms.
Service
9.45
Many reviews highlighted the exceptional service provided by staff, especially Chef Leonardo.
Location
8.95
The location was praised for being quiet and peaceful, although mentioned as being far from the city center.
Room Quality
7.45
Several reviews noted issues with room conditions, cleanliness, and amenities.
Amenities
8.95
Facilities such as the pool received positive feedback, but some rooms needed maintenance.
Value for Money
8.95
The overall experience and offerings seemed to justify the cost for many guests.
Food and Beverage
9.45
The food, especially from Chef Leonardo, was highlighted as a major highlight by guests.
Overall Experience
9.25
Overall, guests expressed a positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:41

Property Description

Tranquil Boutique Hotel with Outdoor Pool

Luxurious Rooms with Spa Bath

Scenic Location with Poolside Fountain

Escape to a tranquil oasis at San Andres Casa Las Palmas Hotel Boutique. Enjoy the outdoor pool and free WiFi while being just a short drive away from the stunning Cocoplum Bay beach area. Indulge in the comfort of rooms featuring flat-screen TVs, oversized windows, and for select suites, a relaxing spa bath and private balcony. Explore the nearby mangroves and coral reefs, or simply unwind by the poolside fountain on a lounge chair. With Casa Museo Islena and the airport conveniently located, your perfect getaway awaits at Casa Las Palmas.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that the swimming pool closes at 21:00 hs.

We are currently doing paint and maintenance work on the facade of the main house.
Affected rooms, Junior Suite and Main Suite
During the period from February 1 to 10, 2020Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ADZ

Location

Guest Reviews

8.8
Based on 112 reviews
Cleanliness: 7.95
Service: 9.45
Location: 8.95
Room Quality: 7.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 9.45
Overall Experience: 9.25
A
Ayrton • couple • ar
10
Palmas y mas palmas para esta Casa
Pros:

Nos gustó la casa, su tranquilidad y su locación alejada del centro y sobre todo la atención del personal.
Todo muy limpio. La comida muy rica.

2026-08-11 • via Nuitee
N
Natalia • couple • co
8
Un rinconcito privado en la isla
Pros:

La casa hermosa, limpia, privada, la habitación excepcional!

Cons:

Se iba la energía todos los dias, podría ser bueno disponer de una planta eléctrica ya que cuando se va la energía, también se va el agua.
Adicional seria un detalle que valoraría mucho la disposición de jabón y shampoo de buena calidad

2026-08-11 • via Nuitee
U
Urango • solo_traveller • co
10
Pros:

El aseo y el personal del hospedaje es súper amable

Cons:

.

2026-08-07 • via Nuitee
S
Sandra • couple • nl
9
Een hidden gem! Een aanrader voor je verblijf op San Andres.
Pros:

Een klein boutique hotel op een rustige locatie en heerlijk eten! Prijs kwaliteit verhouding was erg goed.

Cons:

Kamer eenvoudig maar zeer schoon.

2026-08-07 • via Nuitee
E
Esther • family_with_children • es
9
Tranquil i confortable.
Pros:

Hem estat amb els dos fills de 2 i 8 anys i hem estat molt a gust. L’hotel és molt tranquil, lluny del soroll del centre. La piscina és genial i està molt cuidada. El personal molt amable i sempre disposats a ajudar, en especial la Chela, molt amable i carinyosa amb els nens. Si tornés a l’illa tornaria a aquest hotel.

Cons:

Potser, el lavabo de l’habitació cal renovarlo.

2026-08-04 • via Nuitee
M
Maya • couple • gb
9
Would stay again, really peaceful and beautiful!
Pros:

This place feels like you’re staying at a true home not like a hotel. The ladies who work there are kind and helpful, quite motherly feel. The Accomodation is great-comfortable, peaceful and green! Love the pets they have also. Thank you for an early check in after an early morning flight 🙏

Cons:

We knew it’s isolated and away from lots of amenities but food was a tricky one. It’s around 30 mins on a scooter each way. I think the place would benefit from essentially room service as there’s no restaurants or shops nearby. Breakfast also starts at 8am which is tricky as most flights depart early from the island.

2026-07-23 • via Nuitee
L
Liliana • couple • co
10
2026-06-08 • via Nuitee
O
OTAYA • family_with_children • co
10
BUENA ATENCION
Pros:

LA ATENCION DE ELENA

Cons:

UN POCO LO DEL DESAYUNO

2026-05-04 • via Nuitee
M
Mabel • couple • ar
9
Pros:

Las instalaciones muy amplias limpias y cómodas , el chef Leonardo excelente un 10 cenamos todas las noches

Cons:

Un poco alejado y la movilidad se complica, se debe mover en taxi

2026-04-06 • via Nuitee
N
Nubia • family_with_children • co
6
Muy costosa para el servicio las personas de servicio muy queridas, pero se nota que no avanza
Pros:

Desayuno Bien Piscina Muy bien Cenas horario muy pequeño y poca oferta estuvimos muy sujetos a lo que dijera siempre el chef, aunque muy amable pocas posibilidades de cenas

Cons:

Esta deteriorado respecto a ofertas que pudimos comprobar y con relaciòn al precio, muy alto para la comodidad

2026-04-05 • via Nuitee
R
Renzo • extended_group • it
10
2026-03-23 • via Nuitee
C
Carola • couple • ar
8
Pros:

Nos encanto la ubicacion alejado del centro, muy tranquilo y cerca de los puntos de buceo y snorkel. La piscina muy linda . El chef espectacular muy buena cocina tpdas las noches

Cons:

Le falta mantenimiento general, muchos cables sueltos y al aire dentro de la ducha de nuestra habitacion . Griferias muy antiguas que no dejan pasar bien el agua. El desayuno es muy tarde, deberian tener mas personal para atender a esa hora y que sea a las 7am porque los paseos y salidas de buceo son temprano.

2026-03-18 • via Nuitee
J
Jil • family_with_children • de
1
Pros:

Das Haupthaus

Cons:

Teilweise unfreundliches Personal, völlig schmutziges Zimmer mit Ungeziefer und kaputtem Badezimmer

2026-03-08 • via Nuitee
U
Ueli • solo_traveller • ch
8
2026-02-26 • via Nuitee
B
Bruna • couple • br
7
Não é um hotel boutique.
Pros:

O chef Leo é sem dúvidas a melhor parte da hospedagem. Comida incrível e experiência de ter um chef para você toda noite. Sempre pedíamos o que queríamos comer na noite anterior e ele preparava no dia seguinte (tudo fora do menu, personalizado como desejássemos). A suite master é bem espaçosa e a cama é confortável.

Cons:

O hotel é bom, mas estava esperando muito mais por ser "boutique". Não deveriam ter esse nome.
- depois das 4pm não tem tem funcionário, você fica sozinho ou precisa recorrer ao chef que está na cozinha. tivemos problemas a noite e foi bem estranho se sentir sozinho naquela propriedade.
- fiquei impressionada negativamente com a recepção. chegamos super animados e fomos recebidos por uma funcionária super fria que mal olhava pra gente. não foi mal educada, mas também foi nem um pouco acolhedora. não nos sentimos bem vindos quando chegamos.
- talvez sintoma da falta de funcionários e serviço, o hotel não tem onde comprar água, não tem bar. chegamos querendo uma cerveja e não tinha gelada. (a noite foi possível comprar com o leo)
- é uma casa luxuosa que pertencia a uma família, mas falta muita manutenção, é possível notar várias partes no quarto que precisam de manutenção.
- toalhas baratas, só fornecem um mini shampoo ruim (sem condicionador) e um sabonete barato. não tem secador de cabelo, tudo detalhes que eu esperava mais num hotel boutique.
- o banheiro tem um cheiro ruim de agua podre, não sei especificar o que é.
- quando chegamos a jacuzzi estava suja com areia, folhas e bichos.
- café da manhã muito sem graça, foi uma grande decepção. 1 opção de fruta, ovos ok e um pão que eles iam buscar num depósito ao lado e claramente não era fresco. tanto que no último dia abrimos mão do café e fomos pra outro lugar.

enfim, descrição detalhada porque se você assim como eu espera uma experiência fora do comum num hotel boutique pagando caro numa suíte master, ele não vai atender suas expectativas.

2026-01-26 • via Nuitee
M
Marine • couple • fr
7
2026-01-25 • via Nuitee
H
Herbert • couple • cr
9
A perfect blend of charm, comfort and personalized service made our stay unforgettable.
Pros:

My stay at Las Palmas Hotel Boutique was nothing short of exceptional. From the moment I arrived, I was welcomed with warm smiles and truly personalized attention that made me feel like I had known the staff for years. Gloria, the team leader, sets the tone with her kind and professional demeanor, ensuring every detail is taken care of. Marcela wears many hats—waitress, janitor, and kitchen assistant—and does it all with an incredible attitude and heartfelt dedication. And Chef Leo is a true talent, delighting us with delicious meals crafted with care and creativity. The entire team goes above and beyond, offering service that is not only customer-oriented but genuinely human. I left feeling deeply grateful and will definitely return.

Cons:

If I had to mention one small area for improvement, it would be the room keeping, which could have been a bit more thorough.

2026-01-19 • via Nuitee
M
Marek • family_with_children • de
9
2026-01-19 • via Nuitee
L
Lorena • couple • ec
7
No volvería porque la habitación asignada no estaba en buenas condiciones
Pros:

El ambiente campestre

Cons:

Ducha y baño en malas condiciones

2026-01-02 • via Nuitee
O
Olivier • couple • fr
10
Pros:

Hôtel très joli, fidèle aux photos, et une équipe d'une gentillesse incroyable. Merci encore à Leonardo qui nous a beaucoup aidé avec un problème de scooter, et pour son excellente cuisine, préparée avec passion !
Attention par contre à la localisation de l'hôtel : le lieu est très calme et agréable, mais éloigné du centre ville. Il faudra faire attention aux moyens de transport.

2025-12-21 • via Nuitee