The Old Custom House

Hotels
8.6 (1975 reviews)
South Quay, , Padstow , GB
+44 1206 695622

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Bar
Barber/beauty shop
Non-smoking throughout
Special diet menus - on request
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
7.86
Multiple mentions of cleanliness issues, including stains and tired room conditions.
Service
9.33
Staff were consistently described as friendly, attentive, and helpful.
Location
9.37
Excellent location noted in several reviews, with a fantastic view.
Room Quality
7.32
Mixed feedback, with some rooms needing maintenance and being described as tired.
Amenities
8.85
Good amenities mentioned, though some areas could benefit from upgrades.
Value for Money
8.31
General sentiment suggests good value for the location and service, but issues impact it.
Food and Beverage
8.86
Food quality was well received, but the continental breakfast options were lacking.
Overall Experience
8.93
Overall positive experiences, with some concerns noted but a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:44

Property Description

Luxurious Bedrooms with Stunning Views
The Old Custom House offers elegant bedrooms with luxurious bathrooms, overlooking Padstow’s medieval harbour. Each room is warmly furnished with satellite TV, free Wi-Fi, and some offering views of the harbour or estuary.

Award-Winning Dining Experience
Indulge in fresh, local fish and seafood at the stylish restaurant. Enjoy freshly cooked full English breakfasts and an extensive menu at 'The Old Custom House Restaurant', blending ancient and modern decor for a unique dining experience.

Traditional Bar and Sunny Conservatory
Relax in the large bar serving hearty pub food and local ales, or dine in the sunny conservatory. Just a short walk from Padstow’s bustling center, experience a warm welcome, comfortable stay, and delicious dishes during your visit.

Book now to enjoy a memorable stay at The Old Custom House!

Important information:

Please note the lead guest must be 18 years and older.

You must show a valid photo ID upon check-in.

Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.

There is scaffolding outside some of the Value and Double rooms until 18th March 2024.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PLH

Location

Guest Reviews

8.6
Based on 1975 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.93
S
Sally • solo_traveller • gb
9
Comfortable, excellent breakfast
Pros:

Beautiful rooms over the harbour, small steep staircases. Comfortable, excellent bathrooms. An excellent breakfast.

Cons:

Nothing

2026-09-19 • via Nuitee
C
Christina • couple • de
7
2026-09-18 • via Nuitee
J
JULIET • extended_group • gb
4
We were travelling with friends who wanted to experience Cornwall and I was disappointed.
Pros:

A perfect location

Cons:

The hotel felt tired, with peeling paint, scuffed walls, and a stained ironing board cover in our room.

2026-09-17 • via Nuitee
G
Gael • couple • au
8
Perfect location in tourist seaside village
Pros:

Location was great. Character English pub accomodation in popular seaside town

2026-09-17 • via Nuitee
B
Britta • couple • de
10
Pros:

Great location in Padstow, lovely room with view to the harbour, we liked the atmosphere.
Breakfast was very good, staff friendly.
Parking possibility was close

2026-09-17 • via Nuitee
Y
Yasmin • couple • gb
8
2026-09-17 • via Nuitee
D
Daphne • solo_traveller • nl
10
A must stay in Padstow
Pros:

The Old Custom House is located right in the town centre, directly by the charming harbour. We thoroughly enjoyed our stay. The room wasn't large, but it was cosy and tastefully decorated. Everything about this lovely hotel was spot on: incredibly friendly staff, a nice pub, and a delicious breakfast the next morning. Perfect!

2026-09-15 • via Nuitee
T
Tracy • couple • gb
10
Great location and facilities
Pros:

Location was perfect, affordable parking nearby. Room was large with views across the harbour. The bar downstairs was very nice and breakfast had lots of choices both cooked and continental selection. Room and communal areas, corridors, seating areas were clean and uncluttered. Staff were friendly and helpful throughout our stay.

Cons:

Staff said check in time was 4pm not 3pm as on our confirmation, didn’t cause a problem as our room was ready but would be good to make clear when booking.

2026-09-14 • via Nuitee
O
Oliver • couple • de
3
2026-09-14 • via Nuitee
A
Amy • extended_group • gb
8
Friendly and helpful staff
Pros:

Clean and comfortable accommodation and a tasty breakfast

2026-09-14 • via Nuitee
W
Wendy • couple • au
8
2026-09-14 • via Nuitee
R
Renata • couple • ch
8
Pros:

Perfekte Lage, typisch englisches Pub, sehr freundliches Personal und gutes Essen.

2026-09-13 • via Nuitee
U
Ulf • extended_group • se
5
Quite run down but good location!
Pros:

Excellent location

Cons:

Run down, old dirty carpet and quite poor breakfast.

2026-09-13 • via Nuitee
S
Stuart • solo_traveller • gb
9
2026-09-12 • via Nuitee
M
Mette • extended_group • se
7
2026-09-11 • via Nuitee
N
Nilanj • couple • us
9
Great but expensive stop on the SWCP!
Pros:

Lovely building, cute rooms, extremely kind and hospitable hosts, and a tasty breakfast! A great stop on the SWCP for a walker.

Cons:

It’s a nice hotel/pub. But EXCEPTIONALLY overpriced. We paid £260 which is a lot even for Cornwall.

2026-09-11 • via Nuitee
L
Lorraine • couple • gb
1
2026-09-10 • via Nuitee
D
David • couple • gb
8
A great place to stay for a chilled weekend in Padstow
Pros:

Fantastic location, loved the Old Custom House, so much character, our room location was excellent with an wonderful harbour view, the breakfast served in the restaurant was superb.

Cons:

The late check-in time of 4pm did cause us a problem as we arrived at 2.15pm, reception allowed us to leave our case with them but there was no secure area for luggage with case just left in a public access conservatory next to an open external door. A major plus point after we let our luggage was the receptionist telephoned us to say our room was available at about 3.15pm

2026-09-10 • via Nuitee
A
Al 1 • solo_traveller • au
10
A prime spot.
Pros:

Top location. We had a view over the harbour from a spacious, comfortable room. The breakfast choice was superb, apart from Black Pudding being supplanted by Cornish Hog's Pudding on the Full English.
We were also able to park our car right opposite for the three days of our Cornish Saints Way walk.

Cons:

Nothing.

2026-09-09 • via Nuitee
S
susan • couple • gb
9
Pros:

Fantastic location, staff very friendly and food was excellent

2026-09-07 • via Nuitee