The Old Custom House

Hotels
8.6 (1975 reviews)
South Quay, , Padstow , GB
+44 1206 695622

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Bar
Barber/beauty shop
Non-smoking throughout
Special diet menus - on request
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
7.86
Multiple mentions of cleanliness issues, including stains and tired room conditions.
Service
9.33
Staff were consistently described as friendly, attentive, and helpful.
Location
9.37
Excellent location noted in several reviews, with a fantastic view.
Room Quality
7.32
Mixed feedback, with some rooms needing maintenance and being described as tired.
Amenities
8.85
Good amenities mentioned, though some areas could benefit from upgrades.
Value for Money
8.31
General sentiment suggests good value for the location and service, but issues impact it.
Food and Beverage
8.86
Food quality was well received, but the continental breakfast options were lacking.
Overall Experience
8.93
Overall positive experiences, with some concerns noted but a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:44

Property Description

Luxurious Bedrooms with Stunning Views
The Old Custom House offers elegant bedrooms with luxurious bathrooms, overlooking Padstow’s medieval harbour. Each room is warmly furnished with satellite TV, free Wi-Fi, and some offering views of the harbour or estuary.

Award-Winning Dining Experience
Indulge in fresh, local fish and seafood at the stylish restaurant. Enjoy freshly cooked full English breakfasts and an extensive menu at 'The Old Custom House Restaurant', blending ancient and modern decor for a unique dining experience.

Traditional Bar and Sunny Conservatory
Relax in the large bar serving hearty pub food and local ales, or dine in the sunny conservatory. Just a short walk from Padstow’s bustling center, experience a warm welcome, comfortable stay, and delicious dishes during your visit.

Book now to enjoy a memorable stay at The Old Custom House!

Important information:

Please note the lead guest must be 18 years and older.

You must show a valid photo ID upon check-in.

Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.

There is scaffolding outside some of the Value and Double rooms until 18th March 2024.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PLH

Location

Guest Reviews

8.6
Based on 1975 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.93
M
Manfred • solo_traveller • at
8
2026-10-17 • via Nuitee
A
Amanda • couple • gb
9
Pros:

Lovely decor in the bedroom and gorgeous view over the harbour. Friendly staff.

Cons:

Nothing.

2026-10-16 • via Nuitee
S
Simon • couple • gb
9
Pros:

Welcoming and informative at check-in; lovely room with amazing harbour view; very comprehensive breakfast options included; Parking very close and convenient. No noise from the pub below if that's a worry. Photo taken from the room!

Cons:

Nothing really

2026-10-15 • via Nuitee
H
Hans • solo_traveller • au
10
Top spot
Pros:

Great location from which to enjoy Padstow. Friendly, positive staff. Good room, especially the shower . Absolutely looking forward to staying there again after the renovation.

Cons:

No lift 🤣🤣

2026-10-13 • via Nuitee
C
Charlie • couple • gb
10
Cozy, great location and staff very friendly
Pros:

Amazing place

Cons:

Nothing was perfect

2026-10-12 • via Nuitee
M
mark • couple • gb
8
Location is great and overall we had a good time , had a good time the Hotel is tired and desperately needs the upgrade
Pros:

Location great and our room was very spacious , bed really comfortable

Cons:

At 7.30pm they had run out of the special that was advertised prominently inside and outside the hotel which was disappointing.

Breakfast , no Avacardo and the eggs were hard

2026-10-12 • via Nuitee
A
Audrey • solo_traveller • ie
8
Pros:

Location was amazing.
Breakfast was very good

Cons:

Hotel was lovely but needs a bit of TLC

2026-10-12 • via Nuitee
L
Lars • solo_traveller • se
9
Pros:

Bra läge

Cons:

Inget

2026-10-10 • via Nuitee
J
Jane • couple • gb
10
2026-10-10 • via Nuitee
G
Gabriele • extended_group • de
10
2026-10-07 • via Nuitee
S
Sally • solo_traveller • gb
9
Comfortable, excellent breakfast
Pros:

Beautiful rooms over the harbour, small steep staircases. Comfortable, excellent bathrooms. An excellent breakfast.

Cons:

Nothing

2026-09-19 • via Nuitee
C
Christina • couple • de
7
2026-09-18 • via Nuitee
Y
Yasmin • couple • gb
8
2026-09-17 • via Nuitee
B
Britta • couple • de
10
Pros:

Great location in Padstow, lovely room with view to the harbour, we liked the atmosphere.
Breakfast was very good, staff friendly.
Parking possibility was close

2026-09-17 • via Nuitee
J
JULIET • extended_group • gb
4
We were travelling with friends who wanted to experience Cornwall and I was disappointed.
Pros:

A perfect location

Cons:

The hotel felt tired, with peeling paint, scuffed walls, and a stained ironing board cover in our room.

2026-09-17 • via Nuitee
G
Gael • couple • au
8
Perfect location in tourist seaside village
Pros:

Location was great. Character English pub accomodation in popular seaside town

2026-09-17 • via Nuitee
D
Daphne • solo_traveller • nl
10
A must stay in Padstow
Pros:

The Old Custom House is located right in the town centre, directly by the charming harbour. We thoroughly enjoyed our stay. The room wasn't large, but it was cosy and tastefully decorated. Everything about this lovely hotel was spot on: incredibly friendly staff, a nice pub, and a delicious breakfast the next morning. Perfect!

2026-09-15 • via Nuitee
T
Tracy • couple • gb
10
Great location and facilities
Pros:

Location was perfect, affordable parking nearby. Room was large with views across the harbour. The bar downstairs was very nice and breakfast had lots of choices both cooked and continental selection. Room and communal areas, corridors, seating areas were clean and uncluttered. Staff were friendly and helpful throughout our stay.

Cons:

Staff said check in time was 4pm not 3pm as on our confirmation, didn’t cause a problem as our room was ready but would be good to make clear when booking.

2026-09-14 • via Nuitee
O
Oliver • couple • de
3
2026-09-14 • via Nuitee
A
Amy • extended_group • gb
8
Friendly and helpful staff
Pros:

Clean and comfortable accommodation and a tasty breakfast

2026-09-14 • via Nuitee