The Old Custom House

Hotels
8.6 (1889 reviews)
South Quay, , Padstow , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Non-smoking throughout
Kid meals
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
7.86
Multiple mentions of cleanliness issues, including stains and tired room conditions.
Service
9.33
Staff were consistently described as friendly, attentive, and helpful.
Location
9.37
Excellent location noted in several reviews, with a fantastic view.
Room Quality
7.32
Mixed feedback, with some rooms needing maintenance and being described as tired.
Amenities
8.85
Good amenities mentioned, though some areas could benefit from upgrades.
Value for Money
8.31
General sentiment suggests good value for the location and service, but issues impact it.
Food and Beverage
8.86
Food quality was well received, but the continental breakfast options were lacking.
Overall Experience
8.93
Overall positive experiences, with some concerns noted but a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:44

Property Description

Luxurious Bedrooms with Stunning Views
The Old Custom House offers elegant bedrooms with luxurious bathrooms, overlooking Padstow’s medieval harbour. Each room is warmly furnished with satellite TV, free Wi-Fi, and some offering views of the harbour or estuary.

Award-Winning Dining Experience
Indulge in fresh, local fish and seafood at the stylish restaurant. Enjoy freshly cooked full English breakfasts and an extensive menu at 'The Old Custom House Restaurant', blending ancient and modern decor for a unique dining experience.

Traditional Bar and Sunny Conservatory
Relax in the large bar serving hearty pub food and local ales, or dine in the sunny conservatory. Just a short walk from Padstow’s bustling center, experience a warm welcome, comfortable stay, and delicious dishes during your visit.

Book now to enjoy a memorable stay at The Old Custom House!

Important information:

Please note the lead guest must be 18 years and older.

You must show a valid photo ID upon check-in.

Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.

There is scaffolding outside some of the Value and Double rooms until 18th March 2024.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PLH

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 1889 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.93
K
kevin • couple • gb
8
Top location stay in Padstow
Pros:

Clearly a fab location and the staff throughout were very friendly and helpful. Also a fab breakfast menu.

Cons:

We have visited the pub on several occasions but not stayed over for a number of years. The location of the room was fab however they do need a little uplift and possible redecoration.

2026-06-13 • via Nuitee
U
Ursula • extended_group • de
8
2026-06-12 • via Nuitee
P
Peter • couple • gb
8
Fantastic location, hotel a little tired
Pros:

Characterful property, location was amazing, overlooking the harbour, parking although not free was very easy in a very reasonably priced car park opposite. good bar and restaurant facilities, plentiful breakfast.

Cons:

The small things - outside of our part of the building was tired, window frames needed painting, window needed cleaning, lightbulb needed changing, curtain needed hooking onto rail properly, bed was uncomfortable / too soft, wardrobe door couldn't open fully as bed frame too close to it, carpets a bit old. Great character but in need of some modernisation, also quite expensive.

2026-06-10 • via Nuitee
J
John • couple • gb
9
2026-06-08 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

Lovely reception staff.
Excellent location in the centre of town.
Good breakfast and nice to have a nice bar and restaurant with good food in the day/evening.

Cons:

Nothing really

2026-06-08 • via Nuitee
W
Wendy • solo_traveller • gb
8
Pros:

The room had a beautiful view overlooking the harbour. The breakfast was superb and all the staff very friendly and nothing was too much trouble.

Cons:

Unfortunately the pub next to The Old Custom House holds live music gigs and on Saturday night the music went on until 11.30pm. It was incredibly loud in our room even with the windows shut. Not the fault of The Old Custom House but even so ....

2026-06-08 • via Nuitee
G
Greg • solo_traveller • au
8
Delightful hotel with lots of history and character. Located above a very nice bar/restaurant.
Pros:

Excellent location and helpful and friendly staff.

Cons:

Nil

2026-06-07 • via Nuitee
A
Anne • couple • ie
8
We would come again.
Pros:

Room was grand but wasn’t vacuumed during our 4 night stay. Breakfast was good and staff were so friendly and helpful. Location was perfect right in the centre.

Cons:

Room could have been vacuumed daily when it was cleaned. Our iPod went missing we searched everywhere as did a staff member but it never showed up.

2026-06-07 • via Nuitee
N
nickbuck13 • Couples • Leicester, Leicestershire, England
2
Very Poor customer Service
Pros:

because of illness we tried to cancel our booking well within the agreed time limit we were met with the most unhelpful process and I believe there were untruths about who we booked with. we were mislead and a refusal to pay back agreed fee less cancelation fee was not forthcoming unless we contacted a non existent provider it felt like a con please avoid if you have doubts about your stay

2026-06-06 • via Tripadvisor
C
Chris • solo_traveller • gb
5
Can’t beat it for location but the rest was average.
Pros:

Location

Cons:

Uneven floors in the room and a very old bed/mattress. WiFi unreliable and very limited channels on TV. Whoever was resetting the room managed to flood the table by knocking the water holder on the coffee machine; meaning my books, car key, tablets and glasses case were left sitting in a pool of water all day.

2026-06-06 • via Nuitee
S
steve • couple • gb
7
Good location but a bit old and needs some refurbishment.
Pros:

Great location close to pubs and restaurants.

Cons:

A bit old and in need of some refurbishment.

2026-06-06 • via Nuitee
D
Daniel • couple • gb
8
2026-06-04 • via Nuitee
M
Marianne • solo_traveller • gb
8
Fine
Pros:

Great location

Cons:

Lots of stairs and creaky floors

2026-06-04 • via Nuitee
L
lukecsmom • Solo travel
4
Dingy room, friendly staff
Pros:

My room was the dingiest room I've stayed in for decades. The paint was chipped and peeling, the lampshade was worn, the desk chair upholstery had nasty stains on it. This was very disappointing and overall the room felt quite dirty. But bathroom was clean and everything functioned. I knew I was in for a less-than-sanitary stay when I saw a long streak of bird poop on the pub entry doors. The carpet in the lobby was worn and stained. However, staff was friendly and cheerful and the breakfast was good.

2026-06-01 • via Tripadvisor
M
martin • couple • gb
3
We were not impressed I paid over £400 for a family meal on Friday night the fish and chips were fat
Pros:

I really don’t know what to say I was expecting a lot more for my money Hotel was dated and needed a good clean carpets were grubby and the room we had was over the delivery area from 07.00am both days we were woken up by doors slamming

Cons:

Quite a lot

2026-06-01 • via Nuitee
J
Janet • couple • gb
8
2026-06-01 • via Nuitee
S
Sue • couple • gb
10
We had an excellent comfortable stay
Pros:

The location is amazing. The customer service is excellent and the breakfast was very good

Cons:

There wasn't anything we didn't like. Everything was very good.

2026-05-31 • via Nuitee
L
Liron • couple • il
9
2026-05-31 • via Nuitee
G
Gabrielle • couple • gb
8
Good
Pros:

Great location. Very comfortable mattress and pillows. Quality bedlinen. Delicious breakfast. Lovely staff. Cheerful and friendly.

Cons:

The building is old - made up of several buildings and the interior is a bit of a maze inside as a result. Corridors and stairs are dingy with well worn carpets. Our room (number 2) was clean but 'tired' - creaky windows and faded curtains, but whole pub / hotel is scheduled for a full refurbishment next autumn / winter and I look forward to visiting again next year.

2026-05-30 • via Nuitee
M
Michael • couple • gb
10
A really lovely hotel in a fantastic location in a beautiful village. Highly recommended
Pros:

The location of the hotel is superb - right at the edge of the harbour in the centre of the village. The room was larger than expected, tastefully decorated with a spectacular view over the harbour and estuary beyond. Breakfast was served at the table and was excellent.

Cons:

Parking is hit and miss - we arrived on a busy bank holiday weekend and the public car park directly opposite the hotel indicated it was full but we were lucky to get a space as someone left. Had that not been the case it is quite a long walk with luggage to the next car park.

2026-05-29 • via Nuitee