The Old Custom House

Hotels
8.6 (1906 reviews)
South Quay, , Padstow , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Bar
Barber/beauty shop
Non-smoking throughout
Special diet menus - on request
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
7.86
Multiple mentions of cleanliness issues, including stains and tired room conditions.
Service
9.33
Staff were consistently described as friendly, attentive, and helpful.
Location
9.37
Excellent location noted in several reviews, with a fantastic view.
Room Quality
7.32
Mixed feedback, with some rooms needing maintenance and being described as tired.
Amenities
8.85
Good amenities mentioned, though some areas could benefit from upgrades.
Value for Money
8.31
General sentiment suggests good value for the location and service, but issues impact it.
Food and Beverage
8.86
Food quality was well received, but the continental breakfast options were lacking.
Overall Experience
8.93
Overall positive experiences, with some concerns noted but a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:44

Property Description

Luxurious Bedrooms with Stunning Views
The Old Custom House offers elegant bedrooms with luxurious bathrooms, overlooking Padstow’s medieval harbour. Each room is warmly furnished with satellite TV, free Wi-Fi, and some offering views of the harbour or estuary.

Award-Winning Dining Experience
Indulge in fresh, local fish and seafood at the stylish restaurant. Enjoy freshly cooked full English breakfasts and an extensive menu at 'The Old Custom House Restaurant', blending ancient and modern decor for a unique dining experience.

Traditional Bar and Sunny Conservatory
Relax in the large bar serving hearty pub food and local ales, or dine in the sunny conservatory. Just a short walk from Padstow’s bustling center, experience a warm welcome, comfortable stay, and delicious dishes during your visit.

Book now to enjoy a memorable stay at The Old Custom House!

Important information:

Please note the lead guest must be 18 years and older.

You must show a valid photo ID upon check-in.

Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.

There is scaffolding outside some of the Value and Double rooms until 18th March 2024.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PLH

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 1906 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.93
C
Carolyn • extended_group • gb
8
Good location from which to explore Padstow and surrounding area
Pros:

Location, staff friendliness

Cons:

Could do with a bit of money spending on upgrading decoration in some areas

2026-07-04 • via Nuitee
K
Kaisa • extended_group • fi
9
2026-07-04 • via Nuitee
J
Julie • solo_traveller • gb
10
Pros:

Brilliant location and amazing managers and staff. Special thanks Ellie and Paul (big up the north ) xx

2026-07-03 • via Nuitee
G
Giorgio • couple • it
7
Troppo costoso
Pros:

Bel edificio storico e gentile l’accoglienza. Buona la colazione

Cons:

Camera con problemi abbiamo dovuto cambiare ma la camera non era all’altezza del prezzo esagerato

2026-07-02 • via Nuitee
L
Louise • couple • gb
9
Pros:

Lovely location, comfy bed and large room. Friendly staff and they allowed us to store our e-bikes safely for night.

Cons:

Some parts need updating but apparently it is going to be closed over winter for a total refurbishment.

2026-07-02 • via Nuitee
C
Celine • couple • ch
8
Pros:

super Pub (konnten WM schauen), bequemes Bett, feines aber kleines Frühstücksangebot, sehr freundlich

Cons:

hatten leider ein dreckiges Handtuch im Bad, ansonsten aber sehr sauber

2026-07-01 • via Nuitee
C
cynthia • couple • us
8
Pros:

Excellent and helpful staff. Great location!

Cons:

Room 25 was up 44 stairs, loud and oppressively hot and loud. Fortunately the staff was kind enough to move us for the second night.

2026-06-30 • via Nuitee
B
Bruce • couple • gb
8
2026-06-29 • via Nuitee
C
Claudia • couple • cl
8
2026-06-28 • via Nuitee
A
Anita • solo_traveller • at
8
2026-06-28 • via Nuitee
F
Fryda • couple • nl
8
Prima, maar niet goedkoop
Pros:

Locatie, sfeer, ruime kamer, goed bed

Cons:

Restaurant niet top

2026-06-27 • via Nuitee
M
Matthew • couple • us
7
2026-06-27 • via Nuitee
S
Simon • couple • gb
8
2026-06-26 • via Nuitee
K
Katherine • solo_traveller • gb
10
Great location. Lovely team.
Pros:

The team were really welcoming and helpful. Even sorting me a take away breakfast as I was leaving at 6am to walk before the heat.

2026-06-25 • via Nuitee
L
Laura • couple • it
8
Pros:

La posizione

2026-06-25 • via Nuitee
L
Linda • couple • gb
6
Would not stay there again unfortunately mainly due to noise and no water.
Pros:

Good location, good breakfast

Cons:

Our room had no water from the sink ...not acceptable.
The waiting staff at breakfast need more training ...a bit chaotic.
The room was at the side and extremely noisy ...near a pub etc that had a band on and it was so loud I thought they were playing in our room! Did not get to sleep till 1am...thank goodness we did not have children with us.

2026-06-25 • via Nuitee
D
Diana • couple • de
10
Würde ich immer wieder in Padstow buchen
Pros:

sehr gutes Frühstück, schönes breites Bett, das ist in England meistens nicht üblich.
Schönes Restaurant und Pub, sehr freundliches Personal

2026-06-25 • via Nuitee
C
Conor • solo_traveller • ie
7
Pros:

A tale of two halves. Was assigned a fairly grotty room at the back, overlooking the extraction system for the kitchen. In fitness, when I complained the following morning, they moved (and upgraded) me for my second night to a lovely room at the front overlooking the harbour.
I thought the food in the restaurant was very good, and that was on the first night when I was in poor form about the grotty room, so it must have been properly good!

2026-06-24 • via Nuitee
A
ALAN • couple • gb
9
Enjoyable , comfy & would recommend .
Pros:

Comfy room , plenty of storage , great b/ fasts & friendly staff .

Cons:

Water pressure bit low in shower

2026-06-23 • via Nuitee
F
Fraser • couple • gb
8
Pros:

Location right on the harbour could not have been better. Staff were all really pleasant, friendly and helpful. Ellie went out of her way to help us with before and during our stay, she runs the place brilliantly. Good cooked breakfast options all cooked very well. Parking immediately across the road in public car park was £10/ day which given the location and demand for parking is not too bad.

Cons:

Very small issue that the room was a little tired out. It did not detract from our overall experience and was fresh and clean.

2026-06-22 • via Nuitee