HARRIS Hotel & Conventions Gubeng

Hotels
9.6 (234 reviews)
Jl. Bangka No. 8-18, Gubeng , Surabaya , ID
+62 31 5011100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Affordable price
Cons:
Cigarette odors in some rooms
Limited vegan options

Categories

Cleanliness
8.9
Some reviews mention the rooms being clean, while others highlight issues like cigarette burns.
Service
10
Numerous reviews praise the staff for being helpful and responsive, with quick resolutions to issues.
Location
9.9
Several reviews commend the hotel's strategic location in the middle of the city.
Room Quality
8.9
Rooms are described as small but clean; some reports of smoking rooms despite non-smoking requests.
Amenities
9.9
Positive remarks about the facilities and breakfast selections.
Value for Money
9.9
Many reviews reflect that the hotel provides good value, especially given the quality of service.
Food and Beverage
9.4
Reviews indicate a good variety of breakfast options but note the lack of vegan choices.
Overall Experience
9.9
Overall positive feedback with a few critiques, indicating a satisfying experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:24

Property Description

Convenient Location
Located in the heart of Surabaya's business district, HARRIS Hotel & Conventions Gubeng is just minutes away from major attractions like Grand City Mall and Gubeng Train Station, making it the perfect choice for business and leisure travelers alike.

Modern Amenities
The hotel offers a range of modern amenities including an outdoor pool, 24-hour front desk, and free WiFi access throughout the property. The air-conditioned rooms are well-equipped with a flat-screen TV, personal safe, and a minibar, ensuring a comfortable stay for all guests.

Diverse Dining Options
Guests can indulge in a variety of cuisines at HARRIS Cafe or explore nearby dining options like Bon Cafe. With a mini-market on-site and 24-hour room service available, satisfying your cravings is always convenient at HARRIS Hotel & Conventions Gubeng.

Experience the perfect blend of comfort and convenience at HARRIS Hotel & Conventions Gubeng. Book now for an unforgettable stay in Surabaya!

Important information:

Please note that the Deluxe Room is under renovation from 1 January 26 - 31 March 26.

"Breakfast is free of charge for children aged 0–6 years. A breakfast surcharge of 50% of the breakfast price per child applies for children aged 7–11 years. Children aged 12 years and above will be charged for breakfast as adults.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

9.6
Based on 234 reviews
Cleanliness: 8.9
Service: 10
Location: 9.9
Room Quality: 8.9
Amenities: 9.9
Value for Money: 9.9
Food and Beverage: 9.4
Overall Experience: 9.9
Y
YIMING • couple • jp
10
2026-10-19 • via Nuitee
M
Marchelia • couple • us
5
Pleasant Stay, but Some Improvements Are Needed
Pros:

I really liked how clean and well-maintained the room and lobby were. I also appreciated the welcome drinks, which were a nice touch! The staff at the lobby were friendly and able to communicate in English, which was especially helpful since my husband only speaks English and Mandarin, while I can communicate in both English and Indonesian. It was nice knowing that he could communicate with the lobby staff comfortably without having to rely on me to translate.

Cons:

I wish the pool and gym facilities were more comfortable and better maintained. The gym looked really old and dusty, and there wasn’t even a proper place to put my bag. I usually bring a small bag to carry my phone, room key card, and gym gloves, so having a designated space for personal belongings would have been helpful.

Another thing I noticed was that the gym only provided paper cups for drinking water, which I didn’t find very practical. I wish they would provide bottled water or a better alternative.

While the lobby staff could communicate in English, most of the other staff members I encountered couldn’t speak English very well.

One thing I found particularly strange was the inconsistency regarding additional room key cards. When I requested a second key card in English, I was told that I needed to pay a deposit because the hotel only provided one key card per room. However, when my parents, who speak Indonesian, requested a second key card, they weren’t asked to pay any deposit at all! I found that pretty funny and a little questionable. It made me wonder why the policy was different depending on who was asking.

I think the hotel could definitely improve its facilities, communication, and consistency in how guests are treated.

2026-10-17 • via Nuitee
L
Luca • couple • ch
7
2026-10-15 • via Nuitee
M
Marchelia • family_with_children • us
10
Pros:

Semuanya baik2

Cons:

None

2026-10-09 • via Nuitee
T
Trisia • extended_group • it
9
2026-10-08 • via Nuitee
H
Hedwig • couple • id
9
Keep and be always the best
Pros:

I love atau in Hariss hotel

Cons:

All

2026-09-09 • via Nuitee
T
Thomas • couple • us
1
Pros:

N/A

Cons:

Not responding

2026-09-07 • via Nuitee
D
Dedi Fadila • solo_traveller • id
9
Pros:

Divers menus du petit déjeuner

Cons:

Le bruit de la climatisation

2026-09-05 • via Nuitee
Алиса • solo_traveller • vn
10
Pros:

Мы выбрали этот отель в Сурабае для одной ночёвки по пути в Джокьякарту и остались очень довольны. Отель удобно расположен недалеко от железнодорожного вокзала. Номера уютные, чистые и комфортные, а завтрак вкусный и разнообразный. Отдельное спасибо очень вежливому, приветливому и внимательному персоналу!

Расположение также отлично подходит для знакомства с Сурабаей: можно прогуляться по городу пешком или воспользоваться быстрым и недорогим такси.

Прекрасный вариант как для короткой остановки, так и для знакомства с городом. С удовольствием рекомендуем! Спасибо за гостеприимство! ❤️

Cons:

Такого нет

2026-08-30 • via Nuitee
C
Clara • couple • fr
7
2026-08-28 • via Nuitee
S
Sofia • solo_traveller • it
8
Fair for the price
Pros:

La struttura è mediamente buona, con un facile accesso. BUoni i servizi di piscina e spa, gradito il cocktail di benvenuto.
La camera è pulita e confortevole

Cons:

Il bagno è un po' piccolo e scomodo, ma per un soggiorno breve è più che sufficiente!

2026-08-28 • via Nuitee
M
Marion • extended_group • fr
9
Superbe séjour, staff incroyable! Le jaccuzi ne fonctionnait pas en revanche.
2026-08-25 • via Nuitee
J
Jaimah • solo_traveller • au
8
Is good
Pros:

Breakfast is ok but not controlled to crowded and not enough sitting space

Cons:

None

2026-08-23 • via Nuitee
N
Noemi • couple • it
6
2026-08-20 • via Nuitee
N
Nicolò Marchesin • solo_traveller • it
8
2026-08-18 • via Nuitee
C
Cynthia • solo_traveller • my
7
2026-08-15 • via Nuitee
N
Navigate51153374037 • Family
10
Good experience
Pros:

Good hospitality, clean room, delicious and various breakfast. Nice place to stay!

2026-08-14 • via Tripadvisor
C
Cervenka • solo_traveller • cz
9
2026-08-14 • via Nuitee
1
113renym • Business
10
Business journey
Pros:

Location strategic, atmosphere comfortably,food delicious

2026-08-13 • via Tripadvisor
R
Rodrigo Candido • solo_traveller • br
8
Pros:

Great staff

2026-08-08 • via Nuitee