Hotel Portofino

Hotels
7.2 (197 reviews)
Avenida Providencia 1-115 , San Andrés , co

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Karaoke
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Room quality discrepancies

Categories

Cleanliness
6.63
Some reviews indicated issues with cleanliness, notably a damaged lavamanos and recurring pests.
Service
7.6
Mixed feedback on staff attitudes, some being courteous while others displayed rudeness.
Location
8.64
Multiple reviews praised the location as very convenient and accessible.
Room Quality
6.09
Some rooms did not match online images and contained maintenance issues, impacting overall satisfaction.
Amenities
6.62
Amenities were noted as lacking, including missing items like mini bars and secadors.
Value for Money
7.08
Some guests felt the price was reasonable, but issues with room quality and amenities affected perception.
Food and Beverage
7.63
The food received mixed reviews but was generally considered acceptable.
Overall Experience
7.3
The overall experience varied greatly among guests, with location and some amenities positively impacting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:27

Property Description

Luxurious Amenities and Services

Hotel Portofino in San Andrés offers a range of luxurious amenities for its guests. From the inviting outdoor swimming pool to the cozy shared lounge, guests can relax and unwind in style. The on-site restaurant and bar provide delicious meals and refreshing drinks, ensuring a delightful dining experience during your stay.

Comfortable and Well-Equipped Rooms

The air-conditioned rooms at Hotel Portofino are designed for comfort and convenience. Each room is equipped with modern amenities such as a wardrobe, a safety deposit box, and a flat-screen TV. The private bathrooms feature a refreshing shower, and guests are provided with fresh bed linen and towels for a pleasant stay.

Convenient Location and Nearby Attractions

Located just a short distance from popular beaches like Spratt Bight Beach and Parceras Beach, Hotel Portofino is the perfect base for exploring San Andrés. With easy access to attractions like North End and San Andres Bay, guests can experience the best of the island's beauty and culture. Book your stay at Hotel Portofino for a memorable and relaxing vacation experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: ADZ

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.2
Based on 197 reviews
Cleanliness: 6.63
Service: 7.6
Location: 8.64
Room Quality: 6.09
Amenities: 6.62
Value for Money: 7.08
Food and Beverage: 7.63
Overall Experience: 7.3
V
VIRGINIO • couple • co
3
A disfrutar San Andrés en un alojamiento del pasado.
Pros:

La ubicación es excelente y el desayuno es bueno

Cons:

El hotel se quedó en el pasado. Requiere con urgencia una remodelación total. Las habitaciones no tienen nevera y el baño lo divide una cortina de plastico además no existe repisa ni soporte en el baño para colocar toallas o cepillos de dientes y demás artículos de aseo. Las toallas de playa se agotan rápidamente y cuando se solicitan en la tarde no hay disponibilidad.
Un día nos colocaron sábanas húmedas.

2026-05-28 • via Nuitee
M
MONICA • family_with_children • co
10
Maravillosa experiencia
Pros:

La amabilidad de todos sus colaboradores

Cons:

Se fue el agua 2 veces y tocó avisar

2026-05-23 • via Nuitee
J
Juan • couple • us
10
Excelente Estadia en San Andres
Pros:

Tuvimos la oportunidad de regresar a San Andrés después de 14 años y volvimos a alojarnos en el Hotel Portofino, lo encontramos mucho mejor, habitaciones renovadas y le están cambiando los balcones, completamente limpias y cómodas ya que hicieron aseo a esta todos los dias, desde la llegada el personal fue super amable y con una excelente actitud de servicio y atencion a nuestros requerimientos, nuestro plan fue Todo Incluido y la comida estuvo perfecta, variada y con muy buena sazon ademas el personal de restaurante bastante amable, la ubicacion de este hotel es insuperable, a pasos de la zona rosa y comercio de muy bien nivel. Definitivamente recomendado al 100%

2026-05-21 • via Nuitee
L
Lizeth • couple • co
3
2026-05-18 • via Nuitee
H
humberto • couple • co
8
Pros:

ubicación y personal del hotel excelente

2026-05-16 • via Nuitee
M
Miguel Angel • family_with_children • co
8
Cons:

lo unico que no nos gusto con mi pareja es que quitaron el bar que tenian en el interior al pie de la psicina.

2026-05-15 • via Nuitee
W
Walter • solo_traveller • ar
10
Pros:

Es un hotel que lo hace Grande su personal en especial Rafael y Helmer,siempre atentos a lo que te haga falta ,son unos genios.
El hotel está a metros de la playa y cerca de todo ,el desayuno, sus instalaciones todo Exelente.
Muchas,muchas gracias, por hacerme pasar una semana espectacular, hasta pronto amigos.

Cons:

Nada

2026-05-13 • via Nuitee
M
Ma Isabel • couple • co
8
2026-05-08 • via Nuitee
J
Jader • family_with_children • co
1
Mala
Pros:

Nada no me quisieron atender

Cons:

Su atención a la hora de buscar mi reserva

2026-05-07 • via Nuitee
E
Estupiñan • couple • co
10
Excelente beneficio, precio y calidad
Pros:

Es es un alojamiento súper cómodo con excelente ubicación, excelente personal y su comida es muy rica.
Estoy segura que volveré con mi familia

2026-05-05 • via Nuitee
J
José Francisco Jr. • solo_traveller • br
4
Decepcionante
Pros:

Localização e quarto renovado.

Cons:

Não há água quente, para o custo do hotel não justifica. Além disso, faltou água uma manhã, ao reclamar os funcionários fizeram pouco caso pra solucionar, e não era um problema do abastecimento público.

2026-05-05 • via Nuitee
R
Raul • solo_traveller • ar
8
Pros:

Ubicación

Cons:

Nada

2026-05-02 • via Nuitee
C
Claudemir • solo_traveller • br
7
Médio
Pros:

Localização ótima.
Funcionários atenciosos.

Cons:

Café da manhã ruim.
Valor muito alto para quarto.
Quarto sem janelas. Água fria.
Wi-fi não pega nas acomodações e é intermitente.

2026-05-02 • via Nuitee
L
Lorena • extended_group • co
10
Recomendado
Pros:

La ubicación, es la segunda vez que me quedo alli y mejoraron sus instalaciones, la cama era muy comoda, todo queda cerca, el personal es muy amable, hacen limpieza de la habitación cada dia.

Cons:

El baño tenia pelos cuando llegamos 🥹

2026-04-30 • via Nuitee
C
CINTYA LOURENÇO • couple • br
6
Boa
Pros:

Localização excelente, super perto da praia principal, restaurantes, lojas, mercados.

Cons:

Chuveiro horrível, sem box, chegava a ir agua para o quarto.
Café da manhã ruim e com poucas opções

2026-04-27 • via Nuitee
R
Ronald Leandro • solo_traveller • co
10
Pros:

Atención y organización

2026-04-26 • via Nuitee
F
fernando • couple • co
9
2026-04-25 • via Nuitee
V
Vergara Zambrano • family_with_children • co
10
2026-04-22 • via Nuitee
C
Carlos Arturo • couple • co
9
Bueno
Pros:

Cómodo

2026-04-21 • via Nuitee
D
David • couple • pa
2
NO ME GUSTO PARA NADA
Cons:

NO TIENE AGUA CALIENTE
NO TIENE ESPEJO EN EL BAÑOPARA SER HOTEL DE PLAYA NO TIENEN BLOWER NI SIQUIERA EN NRECEPCION
ESTYA DESCUIDADO EL HOTEL Y EL LUGAR
HAY MUCHO SARGAZO

2026-04-21 • via Nuitee