Best Western Johnson's Inn Downtown Gatlinburg

Hotels
•
Best Western
8.2 (5636 reviews)
242 Bishop Ln , Gatlinburg , US
+1 865-436-4881

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Cleanliness of rooms
Good service
Cons:
Breakfast quality
Cleanliness of common areas
Room comfort issues

Categories

Cleanliness
7.3
Mixed feedback with reports of dirty facilities and some cleanliness issues.
Service
9.3
Generally positive comments about service and helpful staff.
Location
9.8
Highly praised location, convenient and enjoyable.
Room Quality
7.8
Some comfort issues with beds and specific room requests not met.
Amenities
8.3
Standard amenities offered, though some complaints about breakfast.
Value for Money
8.3
Decent value considering the location and price.
Food and Beverage
6.3
Negative comments regarding breakfast options.
Overall Experience
8.5
A fair value experience with some highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:39

Property Description

Luxurious Garden Oasis with Heated Pool

Nestled in the heart of Gatlinburg, Howard Johnson by Wyndham Downtown offers a serene escape with a lush garden and a sparkling heated outdoor pool. Enjoy the comfort of air-conditioned rooms featuring a private balcony and modern amenities including free WiFi.

Convenient Amenities for a Relaxing Stay

Indulge in cable TV, tea/coffee making facilities, and a private bathroom in each room. The hotel also provides free public parking for your convenience.

Explore Top Attractions Nearby

Discover the wonders of Anakeesta Mountain Adventure Park and Ripley’s Aquarium of the Smokies, just a stone's throw away. For thrill-seekers, Dollywood is a short 20-minute drive from the hotel.

Ready to experience a perfect blend of luxury and convenience? Book your stay at Howard Johnson by Wyndham Downtown Gatlinburg now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.2
Based on 5636 reviews
Cleanliness: 7.3
Service: 9.3
Location: 9.8
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 6.3
Overall Experience: 8.5
T
Timothy • couple • us
10
Great location, clean and comfortable.
Pros:

We would definitely stay here again. The location is a very short walk to Gatlinburg. The place was very clean and the breakfast was good with several different choices.

2026-09-19 • via Nuitee
B
Beverly • family_with_children • us
7
Love to stay here, just needs a little tweeking
Pros:

Pricing is very fair, location is great and staff are friendly

Cons:

Our air unit did not run all night. The sink facuet is set so far back the water ran all over the sink and the pillows are very uncomfortable

2026-09-19 • via Nuitee
D
David • couple • us
10
Great location. Great customer service,Clean Clean Clean. Breakfast host needs a raise.
Pros:

The breakfast host was fantastic and the staff was amazing

Cons:

Even tho i tried to find something we didnt like it was impossible

2026-09-19 • via Nuitee
R
Robert • couple • us
10
Very enjoyable
2026-09-18 • via Nuitee
W
William • solo_traveller • us
10
Staff was very friendly property very well maintained the breakfast was excellent. Will definitely stay here again.
Pros:

Location was perfect. The facility was fantastic very clean very well maintained very impressed.

2026-09-18 • via Nuitee
T
Tammy • solo_traveller • us
10
Pros:

Omar at the front desk and the young man doing breakfast are exceptional.

Cons:

The carpet felt damp other than that room was great.

2026-09-18 • via Nuitee
B
Brianna • solo_traveller • us
10
2026-09-18 • via Nuitee
D
Donn • couple • us
9
Very enjoyable.
Pros:

The room was very nice and a great value.

Cons:

Someone by the pool was smoking weed, and you could smell it everywhere

2026-09-16 • via Nuitee
H
HONG • couple • us
8
2026-09-15 • via Nuitee
S
Stacie • family_with_children • us
7
2026-09-15 • via Nuitee
J
Jonathan • couple • us
10
Our stay was good.
Pros:

The breakfast was ok. We are not real breakfast eaters. The location of the motel is excellent. We like being close to downtown.

2026-09-15 • via Nuitee
M
Mary • solo_traveller • us
10
2026-09-14 • via Nuitee
S
Steve • solo_traveller • us
10
2026-09-13 • via Nuitee
P
Paul • solo_traveller • us
9
2026-09-13 • via Nuitee
N
Nelson • couple • us
10
Pros:

Good location, Good accommodation and very friendly staff.

2026-09-12 • via Nuitee
T
Todd • solo_traveller • us
10
Pros:

They had breakfast to eat in the morning. Did locations clean? I appreciate the staff.

2026-09-12 • via Nuitee
T
Thomas • couple • us
8
thoroughly enjoyed our stay and hope to come again, great location
Pros:

everything was fine, didnt need anything else

Cons:

breakfast was nice. biscuits were not too good but everything else was very good

2026-09-11 • via Nuitee
C
Carla • extended_group • us
10
Great location was very cool. I will be staying there again.
Pros:

Great

2026-09-11 • via Nuitee
K
Kent • solo_traveller • us
8
Location and facilities
Pros:

Great location and nice facilities

Cons:

Refrigerator was kinda shabby but it worked well.

2026-09-11 • via Nuitee
B
Broaddus • family_with_children • us
8
Pros:

Had a very nice stay.

Cons:

The office and breakfast were in two other, separate locations, from the building where our room was located.

2026-09-10 • via Nuitee