Best Western Johnson's Inn Downtown Gatlinburg

Hotels
•
Best Western
8.2 (5636 reviews)
242 Bishop Ln , Gatlinburg , us
+1 865-436-4881

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Cleanliness of rooms
Good service
Cons:
Breakfast quality
Cleanliness of common areas
Room comfort issues

Categories

Cleanliness
7.3
Mixed feedback with reports of dirty facilities and some cleanliness issues.
Service
9.3
Generally positive comments about service and helpful staff.
Location
9.8
Highly praised location, convenient and enjoyable.
Room Quality
7.8
Some comfort issues with beds and specific room requests not met.
Amenities
8.3
Standard amenities offered, though some complaints about breakfast.
Value for Money
8.3
Decent value considering the location and price.
Food and Beverage
6.3
Negative comments regarding breakfast options.
Overall Experience
8.5
A fair value experience with some highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:39

Property Description

Luxurious Garden Oasis with Heated Pool

Nestled in the heart of Gatlinburg, Howard Johnson by Wyndham Downtown offers a serene escape with a lush garden and a sparkling heated outdoor pool. Enjoy the comfort of air-conditioned rooms featuring a private balcony and modern amenities including free WiFi.

Convenient Amenities for a Relaxing Stay

Indulge in cable TV, tea/coffee making facilities, and a private bathroom in each room. The hotel also provides free public parking for your convenience.

Explore Top Attractions Nearby

Discover the wonders of Anakeesta Mountain Adventure Park and Ripley’s Aquarium of the Smokies, just a stone's throw away. For thrill-seekers, Dollywood is a short 20-minute drive from the hotel.

Ready to experience a perfect blend of luxury and convenience? Book your stay at Howard Johnson by Wyndham Downtown Gatlinburg now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.2
Based on 5636 reviews
Cleanliness: 7.3
Service: 9.3
Location: 9.8
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 6.3
Overall Experience: 8.5
S
Sandra • couple • us
10
2026-08-29 • via Nuitee
G
Gail L • couple • us
9
Would stay again, love the location.
Pros:

Room needed some pictures would have felt more welcoming. I also don’t like carpet.

Cons:

Room was clean staff was great location was fabulous.

2026-08-28 • via Nuitee
C
Chad • solo_traveller • us
9
2026-08-28 • via Nuitee
C
Clifton O • couple • us
8
Pros:

Very good location, easy to get to the main strip.

Cons:

Having to cross the street to get breakfast.

2026-08-27 • via Nuitee
G
griff84 • solo_traveller • us
8
Pros:

Loved the location,
Room was cleaned and quiet
Loved the seats on the balcony
Enjoyed the fire pit.

Cons:

The smell of WEED every morning in hallway.
A couple of guys working the breakfast area kinda gave the the creeps 😬 😳. The

2026-08-27 • via Nuitee
B
Billy • family_with_children • us
9
2026-08-27 • via Nuitee
C
Charlene • couple • us
10
Stay every time available, best location
Pros:

Location, friendly staff and clean

Cons:

Love everything

2026-08-26 • via Nuitee
R
Reyes • solo_traveller • us
9
2026-08-25 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-08-25 • via Nuitee
K
Kayla • family_with_children • us
10
Great family friendly hotel! Very clean! A bear even came for a visit in the breezeway while we were there!
Pros:

The cleanliness, and it was walking distance to Gatlinburg strip! My kids loved the pool with a slide! Very clean

Cons:

We loved our stay no complaints

2026-08-25 • via Nuitee
B
beth • couple • us
8
Pros:

Really nice

Cons:

Nothing

2026-08-24 • via Nuitee
A
Amanda • couple • ca
9
2026-08-24 • via Nuitee
H
Holly • family_with_children • us
9
Pros:

Nice breakfast, close to downtown

2026-08-24 • via Nuitee
A
Amanda • solo_traveller • us
7
2026-08-24 • via Nuitee
T
Tammy • solo_traveller • us
8
Pros:

Did not change sheets or make bed fir 4 days

2026-08-24 • via Nuitee
T
Tammy • couple • us
7
Thr room was nice and clean. Great location it was walking distance for everything.
Pros:

Breakfast was really good. Room was nice and clean.

Cons:

The pools were very dirty. The whole time we stayed there we never seen anyone clean the pool. There was so much trash and bugs in the pool.

2026-08-24 • via Nuitee
D
Daryl • couple • us
10
Once again, great stay!
Pros:

As I have stated before in other reviews, this property is about as all around perfect! Great location. One block off of Main Street. On your way to Main Street, go thru The Village and shop the shops and proceed to exit onto the main street. There is a trolley stop right by the property. How convenient is that?! The rooms are always comfortable, A/C is easy to control. Staff is fantastic! Friendly, professional and eager to help in any way. Wanna see a bear? Sit by the creek or in your comfortable chairs in front of your room. They’ll be by. Just wave and watch. Don’t forget to lock your vehicles out of caution. I’ve been staying at this property for some time now. I won’t stay anywhere else! Wanna grab a quick bite to eat before your adventure starts? They serve breakfast. Thank you Best Western Johnson. I’ll be back!

Cons:

There is nothing to not like.

2026-08-23 • via Nuitee
K
Karen • couple • us
9
2026-08-21 • via Nuitee
T
Tonya • couple • us
8
Pros:

Updated, clean, convenient

2026-08-21 • via Nuitee
C
Charlene • couple • us
10
Pros:

Location

2026-08-20 • via Nuitee