Best Western Johnson's Inn Downtown Gatlinburg

Hotels
•
Best Western
8.2 (5519 reviews)
242 Bishop Ln , Gatlinburg , US
+1 865-436-4881

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location / close to downtown
Clean rooms often noted
Comfortable beds
Free / ample parking
Good value for the location
Friendly and accommodating staff (many reports)
Spacious rooms (some reports)
Breakfast included (liked by some guests)
Cons:
Inconsistent cleanliness (hairs, pillows not cleaned, towels not replaced)
Breakfast quality and limited variety / crowded serving area
Occasional unfriendly staff at check-in
Noise issues (street noise, door banging at night)
Unexpected extra charges reported by one guest
Steps to some rooms (access issue)
Bathroom fixture/remodel issues (faucet fit)
Waterslide location blocking room views for some rooms

Categories

Cleanliness
7.6
Mixed signals: many guests reported rooms 'very clean' or 'sparkling clean', but several cited poor cleaning (hairs in bath/bed, pillows left dirty, towels not replaced, mirror not cleaned).
Service
8.1
Generally positive - multiple mentions of friendly, accommodating staff and helpful check-out; isolated negative experience with an unfriendly check-in staff member.
Location
9.7
Consistently praised as excellent and very walkable to downtown; repeatedly described as 'close to everything' and ideal for Gatlinburg access.
Room Quality
8
Beds frequently described as comfortable and rooms spacious, though occasional issues reported (noisy by street, obstructed view by waterslide, bathroom faucet/vanity fit concerns, steps to room).
Amenities
7.7
Good practical amenities noted (free/ample parking, waterslide), but breakfast seating/serving space cramped and waterslide impacted some room views.
Value for Money
8.2
Many guests called it 'good value' or 'very good value' for the location and comfort; a few issues with unexpected additional charges reduced consensus.
Food and Beverage
7
Breakfast reactions mixed to negative: several callers described it as average or the 'worst' (watered down coffee, dry biscuits, little variety), though some guests enjoyed the hot options.
Overall Experience
9.3
Overall positive sentiment with many returning guests and statements of willingness to stay again; balances location, cleanliness, comfort and mostly friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious Garden Oasis with Heated Pool

Nestled in the heart of Gatlinburg, Howard Johnson by Wyndham Downtown offers a serene escape with a lush garden and a sparkling heated outdoor pool. Enjoy the comfort of air-conditioned rooms featuring a private balcony and modern amenities including free WiFi.

Convenient Amenities for a Relaxing Stay

Indulge in cable TV, tea/coffee making facilities, and a private bathroom in each room. The hotel also provides free public parking for your convenience.

Explore Top Attractions Nearby

Discover the wonders of Anakeesta Mountain Adventure Park and Ripley’s Aquarium of the Smokies, just a stone's throw away. For thrill-seekers, Dollywood is a short 20-minute drive from the hotel.

Ready to experience a perfect blend of luxury and convenience? Book your stay at Howard Johnson by Wyndham Downtown Gatlinburg now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.2
Based on 5519 reviews
Cleanliness: 7.6
Service: 8.1
Location: 9.7
Room Quality: 8
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 7
Overall Experience: 9.3
N
NILERKAY • couple • us
5
Pros:

La ubicación

Cons:

La limpieza fue pésima .Entraban y solo cambiaban las toallas.La almohada permaneció sucia por 3 noches y en el piso y la encargada no la recogió a pesar que entraba a la habitación

2026-10-31 • via Nuitee
D
Danielle • family_with_children • gb
6
Average stay, great location
Pros:

Easily walkable to the centre which was very convenient.
Ample parking available.
Breakfast average, nothing special but was good to have it included so as not to deal with the queues in the centre.

Cons:

Unfriendly staff member at check in and the following morning. Seemed like she hated her job and didn’t want to be there! Didn’t even greet us with a smile. The man who checked us out, however, was very friendly.

Our room wasn’t very clean. We found several hairs in the bath and a couple in one of the beds.

2026-10-31 • via Nuitee
S
Sammy • couple • us
10
2026-10-31 • via Nuitee
E
Eric • couple • pr
10
Pros:

La ubicacion cerca de todo el personal muy amable

Cons:

Todo bien

2026-10-30 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-10-30 • via Nuitee
R
Rebah • couple • us
10
I had a short stay but was very good! I would stay there in the future!
Pros:

The room was clean and the beds comfortable. The staff were very friendly and accommodating. The walk was very nice to downtown, only 5 to 10 minutes. The breakfast was good! I would stay again!

2026-10-29 • via Nuitee
K
Kayla • couple • us
9
2026-10-29 • via Nuitee
F
Falasco • couple • us
9
Pros:

Location, cleanliness and comfort

Cons:

Breakfast food was good but close quarters for serving line and seating.

2026-10-29 • via Nuitee
K
Kimberly • couple • us
8
Great property to walk all of Gatlinburg.
Pros:

The location was perfect and the bed was so comfortable!!!

Cons:

Not the hotels fault but we had someone bang on our doors both nights right as we were going to sleep.

2026-10-29 • via Nuitee
A
Aleshia • couple • us
9
Pros:

Close to everything

Cons:

Steps to room

2026-10-29 • via Nuitee
L
Lan • couple • us
8
Good value for the location
Pros:

Spacious room with two beds. Comfortable beds. Everything sparkling clean. Very to town center. Free parking.

Cons:

A little noisy by the street. Breakfast was the worst I have ever had, coffee was watered down, biscuits were hard and dry.

2026-10-28 • via Nuitee
M
Maul • couple • us
9
Location, convenience, parking, cleanliness.
Pros:

Clean room, comfortable bed, nice bathroom. Had a place to park. Very close to downtown Gatlinburg.

Cons:

Typical hotel breakfast, nothing special, but that's not why we stayed there.

2026-10-28 • via Nuitee
Y
Yan • couple • us
8
总体都好
Pros:

卫生位置都很好

Cons:

早餐单一每天都一样没有一点变化

2026-10-28 • via Nuitee
שרון הופמן • solo_traveller • il
9
Pros:

מיקום מעולה במרכז העניינים ,
קרוב לכל מקום, מיקום נהדר ליציאה לטיולים

2026-10-27 • via Nuitee
R
Rosemary • couple • us
6
Disappointed
Pros:

Location

Cons:

Room service. Beds weren't maiden 2 out of 4 days. Towels became scarce as says went in, mirror in bath area wasn't cleaned daily.

2026-10-27 • via Nuitee
D
Drew • family_with_children • us
8
2026-10-26 • via Nuitee
B
Barbara • couple • us
6
It was just ok.
Pros:

Location was good

Cons:

The remodel of an old hotel not very well done. The bathroom faucets are installed so close to the vanity top, or they’re too small for the sink, that you can barely get your hands under the faucet.

2026-10-26 • via Nuitee
R
Randy • extended_group • us
10
If you’re looking to stay someplace close to the downtown, this is your place. The rooms were clean and the beds were co
Pros:

Property was very clean and close to downtown

2026-10-26 • via Nuitee
K
Karns • family_with_children • us
9
A very good value!
Pros:

All the hot breakfast options!

Cons:

The beds were not as supportive / firm as I would have liked. But this is a very individual preference.

2026-10-25 • via Nuitee
A
Angela • couple • us
7
2026-10-24 • via Nuitee