Best Western Plus Paramount Hotel

Hotels
•
Best Western Plus
8.7 (1362 reviews)
8018A Great East Road , Lusaka , ZM

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Old facilities
Inconsistent room quality

Categories

Cleanliness
8.18
Some reviews mentioned cleanliness but also noted noise issues and old facilities.
Service
9.15
Despite some complaints about management knowledge, the staff was described as friendly and helpful.
Location
9.19
Location was frequently praised for convenience and accessibility.
Room Quality
8.14
Several reviews indicated rooms needed upgrades and had issues like leaks in bathrooms.
Amenities
8.67
General sentiment was positive, though specific amenities could be improved, like Wi-Fi.
Value for Money
8.83
Guests felt they got good value based on the overall stay.
Food and Beverage
8.68
Breakfast and food quality were positively reviewed, with specific mentions of favorite items.
Overall Experience
8.75
Overall experience was good, with minor issues that did not detract significantly from their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:27

Property Description

Luxurious Accommodation
Best Western Plus Lusaka Hotel offers elegant 4-star rooms with modern amenities like air conditioning and flat-screen TVs. Each room features a private bathroom and a kettle for your convenience.

Relaxation and Dining
Guests can unwind by the year-round outdoor pool or enjoy a delicious buffet breakfast served daily at the hotel's restaurant, specializing in Indian cuisine.

Convenient Facilities
With a 24-hour front desk, business center, and complimentary newspapers, Best Western Plus Lusaka Hotel ensures a comfortable stay with all your needs met.

Experience luxury and convenience at Best Western Plus Lusaka Hotel. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LUN

Location

Guest Reviews

8.7
Based on 1362 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.83
Food and Beverage: 8.68
Overall Experience: 8.75
L
Lazaro • solo_traveller • tz
10
Perfect, for Business Trip
Pros:

Humble Staffs

Cons:

The Pool Bar was under repair, hence we could not access it during my Stay

2026-10-16 • via Nuitee
O
Orietta • couple • gb
7
2026-10-16 • via Nuitee
T
Theo E. Steyn • solo_traveller • za
9
2026-10-15 • via Nuitee
S
Stephanus • solo_traveller • za
9
Pros:

Friendly staff, good facilities.

Cons:

Restaurant can improve food quality...

2026-10-15 • via Nuitee
A
ANNE • family_with_children • au
4
2026-10-13 • via Nuitee
M
Miha • extended_group • si
10
An Excellent Stay – Highly Recommended!
Pros:

Our stay at this hotel exceeded all our expectations. From the very beginning, everything was perfect. Communication was excellent, with quick and helpful responses to our messages. The check-in process was smooth, and the reception staff made us feel very welcome.

All the hotel staff were exceptionally friendly, professional, and helpful, which made our stay even more enjoyable. We also received a complimentary upgrade, which was a wonderful surprise and a great example of the hotel’s outstanding hospitality.

It is clear that the team genuinely cares about its guests and goes the extra mile to ensure a pleasant experience. We truly appreciated the attention to detail and the warm atmosphere throughout our stay.

We would definitely recommend this hotel and would be happy to stay here again!

Cons:

Taxi prices airport-hotel are too high. They could be more competitive.

2026-10-11 • via Nuitee
T
Tafaszwa • solo_traveller • za
8
The hotel has great customer service, front desk staff and restaurant staff are well helpful.
Pros:

breakfast time was until 10 am so at least I could sleep in a bit, rrom was nice and spacious and the room stewards were very professional

Cons:

only 2 waters in the room were complimentary

2026-10-11 • via Nuitee
A
Auther • solo_traveller • na
9
Pros:

Very clean and spacious rooms

Cons:

None

2026-10-09 • via Nuitee
M
Monika • solo_traveller • de
9
Pros:

Das Personal war sehr freundlich und hilfsbereit. Wir erhielten ein kostenloses Upgrade. Das Zimmer war sauber, wir haben uns sehr wohl gefühlt.

Cons:

Leider konnten wir die Poolbar nicht nutzen, weil ausgerechnet während unseres kurzen Aufenthalts Arbeiten vorgenommen wurden.

2026-10-09 • via Nuitee
A
Anette • couple • de
10
Spitze!
Pros:

Herzlichen Dank für das super Zimmer! Das war ein toller Abschluss am Ende unserer Reise!

2026-10-08 • via Nuitee
M
MOTOFUMI • solo_traveller • jp
8
2026-10-07 • via Nuitee
J
Joseph • solo_traveller • cd
9
Pros:

L'accueil, la propreté

Cons:

La cuisine

2026-10-07 • via Nuitee
M
Mbabaz • solo_traveller • bw
10
Excellent
Pros:

The service met my expectations.

Cons:

Nothing

2026-10-07 • via Nuitee
N
Nicci • couple • za
9
Perfect overnight in Lusaka
Pros:

Great location, delicious dinner and the perfect overnight stop in Lusaka. And the best part - we were spoilt with an upgrade to a suite after a week of camping in Kafue. It was totally unexpected and we were so grateful. The staff here are wonderful.

2026-09-18 • via Nuitee
H
Hannah • solo_traveller • us
10
I had a very peaceful stay.
Pros:

The Room service was very good. Good breakfast. The house keeping staff were exceptional. Front fest was very courteous, Thanks to Gertrude, Annie, Elijah and all the staff on the 3rd floor.

Cons:

Non

2026-09-16 • via Nuitee
W
Willie Prinsloo • solo_traveller • za
8
2026-09-15 • via Nuitee
W
Willie Prinsloo • solo_traveller • za
8
2026-09-15 • via Nuitee
A
Agnieszka • family_with_children • pl
10
Doskonały wybór na biznesowy lub prywatny pobyt w Lusace
Pros:

Wspaniałe śniadanie z dużym wyborem potraw kuchni afrykańskiej i międzynarodowej, również na ciepło. Codziennie było coś innego. Miła obsługa. Bardzo wygodny hotel położony niedaleko centum Lusaki. Piękny basen, przy którym znajduje się bar oferujący dania i napoje. Świetny wybór na pobyt w Lusace - biznesowy lub prywatny. Bardzo czysto.

2026-09-14 • via Nuitee
G
Geoff • solo_traveller • au
10
Pros:

3rd time staying here. We were upgraded each time. This time to a suite. Dogukan runs a great hotel with the most friendly and caring staff. This will always be my go to hotel in Lusaka.

Cons:

Leaving

2026-09-12 • via Nuitee
A
Anup Uttam Desai • solo_traveller • in
9
Pros:

Good location

2026-09-11 • via Nuitee