Best Western Plus Paramount Hotel

Hotels
Best Western Plus
8.7 (1290 reviews)
8018A Great East Road , Lusaka , zm

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Old facilities
Inconsistent room quality

Categories

Cleanliness
8.18
Some reviews mentioned cleanliness but also noted noise issues and old facilities.
Service
9.15
Despite some complaints about management knowledge, the staff was described as friendly and helpful.
Location
9.19
Location was frequently praised for convenience and accessibility.
Room Quality
8.14
Several reviews indicated rooms needed upgrades and had issues like leaks in bathrooms.
Amenities
8.67
General sentiment was positive, though specific amenities could be improved, like Wi-Fi.
Value for Money
8.83
Guests felt they got good value based on the overall stay.
Food and Beverage
8.68
Breakfast and food quality were positively reviewed, with specific mentions of favorite items.
Overall Experience
8.75
Overall experience was good, with minor issues that did not detract significantly from their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:27

Property Description

Luxurious Accommodation
Best Western Plus Lusaka Hotel offers elegant 4-star rooms with modern amenities like air conditioning and flat-screen TVs. Each room features a private bathroom and a kettle for your convenience.

Relaxation and Dining
Guests can unwind by the year-round outdoor pool or enjoy a delicious buffet breakfast served daily at the hotel's restaurant, specializing in Indian cuisine.

Convenient Facilities
With a 24-hour front desk, business center, and complimentary newspapers, Best Western Plus Lusaka Hotel ensures a comfortable stay with all your needs met.

Experience luxury and convenience at Best Western Plus Lusaka Hotel. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LUN

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Adults stay for US$40 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1290 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.83
Food and Beverage: 8.68
Overall Experience: 8.75
H
Helen solo_traveller au
9
Nice hotel
Pros:

Convenient for a single night stopover. Nice big room and very clean. Enjoyed the complimentary breakfast. Great choices. This has been our second stay and it met expectations.

2026-06-13 via Nuitee
B
Beatriz solo_traveller us
7
2026-06-12 via Nuitee
T
Takura couple za
9
2026-06-12 via Nuitee
R
Regardt solo_traveller za
9
2026-06-11 via Nuitee
A
Andile solo_traveller sz
8
Pros:

Service at the restaurant was perfect

Cons:

Gym had minimal facilities

2026-06-09 via Nuitee
Z
Zwelibanzi solo_traveller ls
7
My stay great
Pros:

Staff were amazing, location is good, food was amazing

Cons:

Get new towels

2026-06-08 via Nuitee
A
Alvaro solo_traveller de
8
2026-06-08 via Nuitee
V
Victoria solo_traveller za
2
I'm sorry that the staff suffer after being so wonderful.
Pros:

I usually am always welcomed with smiles. Unfortunately I was sent on my way as a farewell with smiles as the staff were off on the day I arrived. The staff are generally friendly and amazing, always accommodating but the person that checked me in did not align.

Cons:

I was allowed a late check-out. While I also asked for that, I asked for extra towels as well as breakfast in the room. I was not gifted towels without calling twice. I was not gifted breakfast in the morning. I was mainly looked over, which is always lovely even with a fake smile.

2026-06-08 via Nuitee
V
Verena solo_traveller za
8
Comfortable
Pros:

Super friendly staff, I got an upgrade 😍

Cons:

Was a bit noisy caused by traffic nearby

2026-06-07 via Nuitee
F
Francesco couple it
9
2026-06-05 via Nuitee
S
Shutong solo_traveller zm
10
2026-06-05 via Nuitee
A
Angel solo_traveller zm
8
Pros:

The stuff were very friendly.

Cons:

Nothing

2026-06-05 via Nuitee
D
Duranrap solo_traveller gb
10
Was upgraded for free in Chimwemwe Executive room,the room is exceptional,my Zambia holiday was best
Pros:

The breakfast was good and staff support is exceptional

Cons:

Everything was good

2026-06-03 via Nuitee
H
Hardik solo_traveller tz
10
2026-06-01 via Nuitee
J
JAZ0 solo_traveller de
10
Comfort, Great Food & Fantastic Service
Pros:

I stayed at Best Western Plus Paramount Hotel Lusaka from 22–24 May and enjoyed my experience so much that I extended my stay. The staff were exceptional—friendly, attentive, and always willing to help. When I mentioned a small noise issue with my room, they promptly moved me to another room without any hassle, which showed how much they care about guest comfort.

The breakfast was excellent, with a great variety of food that changed daily, so there was always something different to enjoy. The outdoor restaurant was another highlight, serving delicious food and offering a great atmosphere for relaxing with shisha in the evenings.

The hotel's location is one of its biggest advantages. It is within walking distance of Manda Hill Shopping Mall and conveniently close to Levy Junction Mall. The area felt safe, and transportation was never an issue, with public transport nearby and staff readily available to assist with arranging Yango rides.

Overall, I felt genuinely looked after throughout my stay. The combination of outstanding service, great food, comfortable rooms, and an excellent location makes this one of the best hotels I have stayed at in Lusaka. I will definitely be booking here again on future visits. Stable Internet. Amazing place

2026-05-31 via Nuitee
H
Hilda couple us
10
2026-05-31 via Nuitee
V
Vivien solo_traveller gb
8
2026-05-30 via Nuitee
E
Eugene couple za
7
2026-05-29 via Nuitee
H
Hugo solo_traveller ao
10
simplesmente incrivel
Pros:

TUDO

Cons:

NADA

2026-05-28 via Nuitee
M
Makoni solo_traveller zw
5
2026-05-25 via Nuitee