Hotel Plaza Carrillo's

Hotels
•
Independent
7.4 (77 reviews)
Claveles No. 33 y 35, Supermanzana 22, Cancun, QROO, 77500 , Cancun , MX
52-998-8841227

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Facilities

Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Street parking
Concierge service
Wheelchair accessible
Safe-deposit box at front desk
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Great location
Exellent place thank you!
Cons:
Bit too noisy
Getting good sleep was a challenge

Categories

Cleanliness
5.9
Noise from the bar and barking dogs hindered good sleep.
Service
8.4
Standard quality for this hotel tier.
Location
8.4
Conveniently located near the bar.
Room Quality
7.3
Standard quality for this hotel tier.
Amenities
7.3
Standard quality for this hotel tier.
Value for Money
7.3
Standard quality for this hotel tier.
Food and Beverage
7.3
Standard quality for this hotel tier.
Overall Experience
7.3
Overall experience affected by noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:28

Property Description

Relax and Rejuvenate
Enjoy the outdoor pool and garden view at Hotel Plaza Carrillo's, providing the perfect setting for relaxation.

Delightful Dining and Entertainment
Indulge in a meal at Carrillos restaurant or sip on your favorite drink at the bar/lounge. Room service is also available for a cozy night in.

Convenient and Comfortable Stay
With complimentary Wi-Fi, a 24-hour front desk, and safes in the rooms, your stay at Hotel Plaza Carrillo's combines convenience and comfort seamlessly.

Book now for a delightful stay at Hotel Plaza Carrillo's, where relaxation and convenience meet seamlessly.

Important information:

  • Pool access available from 6:30 AM to 8:00 PM.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7.4
Based on 77 reviews
Cleanliness: 5.9
Service: 8.4
Location: 8.4
Room Quality: 7.3
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 7.3
Overall Experience: 7.3
A
Alexandra • solo_traveller • ca
4
Very noisy!
Pros:

Ac is good and central location

Cons:

VERY NOISY. There's a club right beside, on top of buses beeping all night, and you can hear ppl in the hallway, litteraly just heard the bathroom flush from my neighbors... and also a nice big German Sheppard as a neighbor barking. So unless your a heavy sleeper I really do not recommend.

The wifi did not work once. And when I went to talk to the lady to see if she could reset it she basically just said wait and see. Never had wifi.

The room doesn't have hot water

And our safety lock is cinolrtely broken.

The lady walked us to the room, turned on the light, that didnt work and just told us to use the small lights...

Obviously cheap price, but again if you don't like noise, STAY AWAY..

2026-05-21 • via Nuitee
L
Lorena • couple • cr
10
Tranquilo
Pros:

La ubicación

Cons:

Todo estaba bien

2026-05-19 • via Nuitee
A
Amez91hdzvic • solo_traveller • mx
10
Pros:

Con todo

Cons:

Ninguna

2026-05-19 • via Nuitee
P
PATRICIA • solo_traveller • mx
7
Buena ubicación
Pros:

La ubicación

Cons:

El trato del personal

2026-05-17 • via Nuitee
S
Serrano • solo_traveller • mx
8
Pros:

Buena atencion

2026-05-16 • via Nuitee
F
Felix Martinez Perez • solo_traveller • mx
10
2026-05-15 • via Nuitee
F
Felix Martinez Perez • solo_traveller • mx
10
Pros:

la ubicación

2026-05-15 • via Nuitee
F
Felix Martinez Perez • solo_traveller • mx
10
2026-05-15 • via Nuitee
A
AimeeGutirrez • solo_traveller • mx
10
Pros:

AimeeGutirrez

Cons:

AimeeGutirrez

2026-05-14 • via Nuitee
S
Steve • couple • nz
3
2026-05-08 • via Nuitee
A
Angie • solo_traveller • mx
10
Pros:

Es la tercera vez que llegó a este hotel, limpieza seguridad, comodidad ubicación excelente, el personal es excepcional costo muy accesible agua caliente wifi todos los servicios me encanta llegar ya este lugar, alrededores puedes encontrar de todo transporte, comida recuerdos

2026-05-02 • via Nuitee
A
Angie • solo_traveller • mx
10
2026-05-02 • via Nuitee
P
PATRICIA • solo_traveller • mx
8
Complicado estacionarse
Pros:

La ubicación

Cons:

El personal

2026-04-28 • via Nuitee
V
Vicente • solo_traveller • mx
9
2026-04-25 • via Nuitee
F
Fred • couple • ca
8
it was a perfect location for where we wanted to be
2026-04-24 • via Nuitee
M
Matija • couple • hr
1
Pros:

Nista

Cons:

Sve

2026-04-24 • via Nuitee
N
Neider Yesith • couple • co
4
2026-04-19 • via Nuitee
Q
Quezada Diaz • couple • mx
10
Pros:

Todo

2026-04-15 • via Nuitee
E
Enrique • solo_traveller • mx
8
2026-04-14 • via Nuitee
E
Enrique • extended_group • mx
8
2026-04-08 • via Nuitee