Hotel Carrillos Cancun

Hotels
7.9 (275 reviews)
Claveles No. 33 y 35 , Cancún , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Excellent central location (near terminal/shops)
Many guests report clean rooms
Good value / affordable price
Nice pool
Cons:
Noise issues (club, buses, neighbors)
Unreliable Wi-Fi and hot water in some rooms
Aging/poor room maintenance (curtains, mirror edges)
Occasional unhelpful or rude reception staff
No fridge in some rooms / limited amenities

Categories

Cleanliness
8
Generally praised as clean in many reviews, though there are notes about old/yellowed mirror edges, torn thin curtains and one report of insects in a room.
Service
8.5
Staff frequently described as very friendly, honest and attentive; a small number of reviews mention unhelpful or rude reception incidents.
Location
9
Multiple mentions of an excellent, central location (near the terminal, main avenues and shops); repeatedly cited as a major strength.
Room Quality
6.5
Mixed: several guests found rooms comfortable and quiet, while others reported uncomfortable mattresses, noise from clubs/buses/neighbors, broken safety lock, and aging fixtures or lack of hot water.
Amenities
6.8
Pool is praised, but recurring issues include unreliable WiFi, occasional lack of hot water or water in rooms/lobby, no fridge in some rooms, and limited/poor curtains or lighting.
Value for Money
8.5
Multiple comments highlight an excellent price and good quality-for-price ratio.
Food and Beverage
7.9
Standard quality for this hotel tier
Overall Experience
8
Generally positive overall: clean rooms, great location and friendly staff balanced against noise, occasional maintenance and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 07:16

Property Description

Convenient Location in the Heart of Cancún

Modern Comforts and Amenities
Hotel Carrillos Cancun offers air-conditioned rooms with city views, flat-screen TVs, and safety deposit boxes. Guests can relax by the outdoor swimming pool or enjoy room service and currency exchange services. The hotel also features a restaurant and bar for added convenience.

Close to Key Attractions
Located centrally, guests can easily visit Cancun Bus Station, Cancun Government Palace, and Beto Avila Stadium. With Cancún International Airport just 17 km away, exploring the city is hassle-free.

Ready to experience comfort and convenience in Cancún? Book your stay at Hotel Carrillos Cancun now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Location

Guest Reviews

7.9
Based on 275 reviews
Cleanliness: 8
Service: 8.5
Location: 9
Room Quality: 6.5
Amenities: 6.8
Value for Money: 8.5
Food and Beverage: 7.9
Overall Experience: 8
A
Ana Karen • solo_traveller • mx
1
2026-09-13 • via Nuitee
V
Vivian • family_with_children • uy
5
Pros:

Todo muy limpio.
Muy silencioso

Cons:

No funcionaba la TV
Poca agua en la ducha

2026-09-06 • via Nuitee
A
Acuña • family_with_children • mx
4
Las apariencias engañan
Pros:

La ubicación solamente

Cons:

Que en fotos se muestra una cosa pero en realidad es otra cosa y el aire no enfríaba mucho el baño daba mucho que desear y el agua del inodoro al jalar no se iba bien

2026-08-28 • via Nuitee
M
Marta • solo_traveller • es
1
Fatal. Para no volver. No lo recomiendo
Pros:

Colchones cómodos aunque camas dobles pequeñas
La ubicación, en el pueblo, muy bien

Cons:

Restaurante cerrado definitivamente.
Huéspedes en la terraza del hotel, pared con pared a nuestra habitación y de cachondeo hasta las 4-5 de la mañana. El personal de noche les dejó hacer.
No pudimos descansar.

2026-08-17 • via Nuitee
O
Osorio rodriguez • solo_traveller • mx
10
Pros:

Me encantó el hotel y además me voy a kedar mas tiempo de lo esperado

Cons:

No tengo nada k decir al respecto

2026-08-13 • via Nuitee
Y
Yehuda • couple • us
8
2026-08-06 • via Nuitee
E
Edith • solo_traveller • us
9
2026-08-03 • via Nuitee
S
Silvia • solo_traveller • mx
8
Pros:

El personal muy amable

Cons:

La puerta del baño no cerraba, las colchas coloridas no son de mi agrado, poca iluminación en el baño, no tienen cortinas gruesas para evitar paso de luz, la cortina de la ventana era delgada y estaba rota, la orilla del espejo del baño ya muy viejita que apesar de estar limpia se veía sucia y amarilla.

2026-07-23 • via Nuitee
S
Sam • couple • nz
10
2026-07-20 • via Nuitee
J
Juan • solo_traveller • mx
10
Pros:

Excelente lal alberca y las a instalaciones

Cons:

Sin comentarios

2026-07-20 • via Nuitee
J
Jaime • solo_traveller • mx
8
Pros:

Muy agusto, no será muy de lujo pero se está fresco, sábanas limpias, no hay ruido del exterior y muy céntrico.
Cuando vuelva me hospedaré ahí.

Cons:

Detalles insignificantes.

2026-07-17 • via Nuitee
G
GUTIERREZ • couple • co
10
Felicidad
Pros:

La atención fue excelente, el aseo, muy honestos, la presentación de las habitaciones todo impecable ⭐️⭐️⭐️⭐️⭐️

2026-07-16 • via Nuitee
O
ospina • extended_group • co
10
Pros:

Excelente precio

2026-07-13 • via Nuitee
T
Tuz Tzuc • solo_traveller • mx
8
2026-07-13 • via Nuitee
S
Sydney • solo_traveller • ch
5
2026-07-11 • via Nuitee
D
Diana • solo_traveller • mx
8
Pros:

Habitacion silenciosa, cama bastante comoda

2026-07-11 • via Nuitee
M
Mario Manuel • solo_traveller • es
10
Pros:

Cerca de una avenida principal con todos los servicios a mano.
Buena relación calidad precio

2026-07-09 • via Nuitee
E
Erika Paola • family_with_children • co
10
Volvería el trato es muy amable
Pros:

Excelente ubicación, todo muy limpio

Cons:

Le falta luz a los pasillos

2026-07-08 • via Nuitee
J
Jaime • solo_traveller • mx
8
2026-07-08 • via Nuitee
R
Roberto • family_with_children • br
10
Muito boa
Pros:

Limpeza

2026-06-29 • via Nuitee