STG Hotel Oxford Street - formerly St Giles London Hotel

Hotels
7.4 (20000 reviews)
Bedford Avenue , London , gb

Children allowed

Facilities

Meeting rooms
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness
Room Quality
Amenities

Categories

Cleanliness
6.54
Fridge and room not well kept, indicated cleanliness issues.
Service
8.51
Smooth check-in and helpful reception staff.
Location
9.05
Excellent central location praised in multiple reviews.
Room Quality
6
Rooms described as small and outdated in various reviews.
Amenities
7.53
Basic amenities mentioned, with some rooms having poor features.
Value for Money
6.99
Experience suggests mixed value given the location but some quality issues.
Food and Beverage
7.04
Breakfast received some negative comments.
Overall Experience
7.51
Overall positive feelings but tempered by several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:03

Property Description

Immerse yourself in the vibrant heart of London at St Giles Hotel, perfectly positioned in the West End.

Prime Location
Just a short walk from Tottenham Court Underground Station and iconic Oxford Street shops, you’ll find yourself surrounded by the city's best attractions including the Dominion Theatre, Covent Garden, and the British Museum.

Dining Variety
Indulge in a diverse culinary experience with three distinct dining options: savor Italian delicacies at Cucina, enjoy a meal at Hudson’s House Restaurant & Lounge Bar, or grab a bite at the lively VQ café & diner.

Comfort and Convenience
Each room exudes charm with classic decor, offering a private shower room, TV, safe, and complimentary tea and coffee facilities, ensuring a restful stay.

Experience the best of London – book your stay at St Giles Hotel today!

Important information:

Same day luggage storage is available for £10 per item.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Video

Guest Reviews

7.4
Based on 20000 reviews
Cleanliness: 6.54
Service: 8.51
Location: 9.05
Room Quality: 6
Amenities: 7.53
Value for Money: 6.99
Food and Beverage: 7.04
Overall Experience: 7.51
B
Bury solo_traveller gb
5
Pros:

Lokalizacja , bardzo blisko wszędzie

Cons:

Brak prądu w pokoju by naładować telefon musieliśmy czekać 2 godziny by ktoś to naprawił. Musiałem iść drugi raz do recepcji by to zgłosić.

2026-05-31 via Nuitee
B
Batuhan extended_group tr
7
2026-05-30 via Nuitee
P
Penny solo_traveller fr
8
Pros:

Clean and simple

Cons:

2 lifts to get to room and could have done with kettle

2026-05-30 via Nuitee
Çağla couple tr
10
2026-05-30 via Nuitee
M
Marco solo_traveller at
4
Pros:

The location was good, many places around the city were easy to reach from the hotel.

Cons:

The room was tiny, the bed was squeaking every time you moved, the room was only cleaned once during a whole week and the window was paper thin so you heard every siren, every drunk yelling at 03:00am and every car's music like they were all right with you in your room. And there were A LOT of all of that, every night. For over € 1.000 without breakfast this was a huge disappointment.

2026-05-30 via Nuitee
D
Diane solo_traveller gb
6
70s on Tour ladies
Pros:

The position of the hotel great for walking and underground

Cons:

Room small for 3 people and expensive no staff to clean everyday only on 4th day no tea making facilities had to ask for face towels and toilet paper and empty bins shower head fell off breakfast good but the same every morning we were on the 8th floor nosey aircon had to ask for it being turned on pay for luggage storage £10 per case and expensive earlier or later check in or out

2026-05-30 via Nuitee
V
Véronique family_with_children fr
5
Pas bon rapport qualité/prix
Pros:

Emplacement superbe !!! Déjeuner varié.

Cons:

Obligé de payer un supplément pour départ à parrir de 9 h00, alors que lors de la réservation il est stipulé que les départs doivent se faire avant 11h sans supplément.
De plus aucun service : pas de ménage tout au long du séjour, lits pas faits, serviettes pas changées (séjour fin mai 2026 = canicule) et surtout pas de rajout de papier toilette
(1 rouleau + 1/2. On a du aller se servir dans les toilettes communes de l'hôtel).
Au vu du tarif on s'attend à avoir ces services, surtout qu'on y a séjourné en Décembte 2025, tout y était parfait !!!! Changement de nom et certainement de direction en janvier = bin c'est pas top...et pour un tarif qui a augmenté depuis décembre !

2026-05-30 via Nuitee
L
Lenczycki solo_traveller us
9
The location makes the small, simple room worth it, it's a great functional home base.
Pros:

The location was great, right off the Underground and within walking distance of the Bristish Museum and near a bunch of restaruants and other activties. It was the perfect place to be walk back to after going to the theatre in the West End. The room was small, but it's a great value and worked as a resting place in between all the adventures. And the bathroom was good with great water pressure.

Cons:

The electricity would turn off without the key card in the holder. Which, I am all for saving the eletricity and I was concious of use, but it would make it hard to use the fridge and keep it cool when I was gone throughout the day.

2026-05-30 via Nuitee
A
Amena Saleh Ahmed extended_group de
3
Nicht empfehlen
Pros:

Unfortunately, our stay at the hotel was disappointing.

Throughout our entire stay, our room was not cleaned despite informing the staff and requesting housekeeping on several occasions. Unfortunately, no action was taken.

The refrigerator in the room was not working, and the air conditioning unit was leaking water onto the carpet. We reported both issues to the hotel, but they were not resolved during our stay.

On the day of our departure, we were surprised to find that the elevator was not working. As a result, we had to carry our luggage down from the 12th floor, which was extremely inconvenient and stressful.

Overall, we were disappointed by the lack of maintenance and the poor response to the issues we reported. We expected a much higher standard of service and attention to guest comfort.

Cons:

Unfortunately, our stay at the hotel was disappointing.

Throughout our entire stay, our room was not cleaned despite informing the staff and requesting housekeeping on several occasions. Unfortunately, no action was taken.

The refrigerator in the room was not working, and the air conditioning unit was leaking water onto the carpet. We reported both issues to the hotel, but they were not resolved during our stay.

On the day of our departure, we were surprised to find that the elevator was not working. As a result, we had to carry our luggage down from the 12th floor, which was extremely inconvenient and stressful.

Overall, we were disappointed by the lack of maintenance and the poor response to the issues we reported. We expected a much higher standard of service and attention to guest comfort.

2026-05-30 via Nuitee
F
Fumiko family_with_children jp
3
疲れた。
Pros:

大英博物館がとても近い。
エアコン完備。

Cons:

4泊5日。
ドライヤーが壊れていて、代替品はないと言われ、Uberで買った。
フェイスタオルはなく、バスタオルのみ。
有料で良いので、フル清掃とゴミの回収を頼んだが、15時半に部屋に戻っても何も手付かず、フロントに再度お願いし、ようやくやってくれた。が、出来上がったのは16時半すぎていた。ロビーで待っていて疲れた。
使用済みタオルの回収をお願いしても、毎回置きっぱなし。

2026-05-30 via Nuitee
M
María couple gb
8
2026-05-30 via Nuitee
F
Frederik Skovgaard extended_group dk
4
Hvor skal jeg starte? Ankommer 11:45. 30 pund for early check-in(fair), 10 PUND pr. Stk baggage opbevaret?! Come on. Kom
Pros:

Beliggenhed.

Cons:

Personalet, virkelig reserveret og INGEN øjenkontakt eller smil, urent, alt blev charged, selv et smil. Personalet talte knapt engelsk…

2026-05-30 via Nuitee
F
Fatma Aysin couple tr
6
2026-05-30 via Nuitee
H
Helle Baunbæk couple dk
8
Pros:

Central beliggenhed i gåafstand til alt.
Simpelt indrettet, rent og pænt

Cons:

Meget lille værelse til to voksne

2026-05-30 via Nuitee
H
Huazheng extended_group ca
8
2026-05-30 via Nuitee
R
Rochelle couple gb
5
It was okay for the amount that we paid
Pros:

I love the location. It was close to everything close to shops underground it was perfect where it situated.

Cons:

I didn’t like the bathroom. It was dirty and the toilet didn’t flush very well.

2026-05-30 via Nuitee
F
Federica couple it
8
2026-05-30 via Nuitee
K
Kübra Nur couple tr
3
2026-05-30 via Nuitee
C
Craig solo_traveller ca
10
2026-05-30 via Nuitee
H
Hege solo_traveller no
5
2026-05-30 via Nuitee