Extended Stay America Select Suites - Cleveland - Airport

Hotels
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Extended Stay America Select Suites
6.8 (543 reviews)
20829 Emerald Parkway , Cleveland , us
+1 216-303-7060

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Lift / Elevator
Laundry
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Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Uncomfortable beds
Presence of roaches

Categories

Cleanliness
3.76
Numerous reviews mentioned dirty rooms with awful smells, roaches, and unclean linens.
Service
8.73
Most reviews reflected positive experiences with the staff, highlighting their friendliness and helpfulness.
Location
9.27
The location was frequently praised for its proximity to the airport.
Room Quality
4.72
Multiple complaints about uncomfortable beds, cockroaches, and unsatisfactory room conditions.
Amenities
5.75
Amenities were criticized as lacking, such as the absence of toiletries and the general state of the rooms.
Value for Money
7.21
While seen as cheap, many felt the price was not justified given the condition of the hotel and service received.
Food and Beverage
7.76
No specific mentions of food or beverage services; assigned a middle score based on common expectations.
Overall Experience
7.23
General dissatisfaction due to cleanliness issues overshadowed by positive staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:56

Property Description

Convenient Location
Extended Stay America Select Suites - Cleveland - Airport is ideally situated in close proximity to major attractions like I-X Center and Westfield Great Northern Shopping Center. With NASA Glenn Research Center just 3 km away, our hotel offers easy access to key destinations in Cleveland.

Comfortable Accommodation
Each air-conditioned room at our 3-star hotel features a private bathroom, free WiFi, a wardrobe, and a flat-screen TV. Enjoy the convenience of complimentary toiletries during your stay at Extended Stay America Select Suites - Cleveland - Airport.

Nearby Attractions
Explore popular landmarks such as Cleveland Metroparks Zoo and Cleveland Browns Stadium, located just a short distance from our non-smoking property. With Cleveland Hopkins International Airport a mere 2 km away, your travel convenience is our priority.

Book your stay at Extended Stay America Select Suites - Cleveland - Airport now for a memorable experience!

Important information:

Housekeeping service is offered every 14 days.

When booking 14 nights or more, additional supplements may apply.

Payment should be made via credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

6.8
Based on 543 reviews
Cleanliness: 3.76
Service: 8.73
Location: 9.27
Room Quality: 4.72
Amenities: 5.75
Value for Money: 7.21
Food and Beverage: 7.76
Overall Experience: 7.23
G
Gibbons • solo_traveller • us
7
2026-07-21 • via Nuitee
C
Carol • solo_traveller • us
7
2026-07-20 • via Nuitee
L
Lee • family_with_children • us
1
2026-07-20 • via Nuitee
L
Laura • solo_traveller • us
10
2026-07-11 • via Nuitee
D
dubiel • couple • us
1
2026-07-10 • via Nuitee
C
Camilo • solo_traveller • pe
7
2026-07-10 • via Nuitee
R
raesheona • couple • us
1
2026-07-07 • via Nuitee
L
Larry • solo_traveller • us
1
Never stay here…. Unless u want to sleep with roaches and u have a mask to cover the smell…
Pros:

There nothing I like about the property. Just convince next to the airport.

Cons:

This property has a bad odor. Roaches in the room , bad infestation of roaches. The linen was dirty, including the towels.. This room was so bad was able to stay in there at all…. Too late to book another room so I had to sleep in the car….

2026-07-06 • via Nuitee
L
Landon • couple • us
1
2026-07-04 • via Nuitee
T
Taras • solo_traveller • us
5
На одну ніч доволі непоганий варіант попри всі незручності, на довший час я б не погоджувався.
Pros:

Наявність міні кухні, телевізор із інтернетом

Cons:

Брудно, залишені миючі засоби від попереднього відвідувача. Постійно біля вікна бігали та кричали діти. Не зрозумілий стукіт знизу (хоча це був 1 поверх) та зверху

2026-06-25 • via Nuitee
N
Nieves • solo_traveller • us
1
Esto es un robo! Horrible...
Pros:

Nada desde el olor hasta la actitud de los empleados la limpieza TODO MAL.

Cons:

Llegas y el olor a sucio,moho y humedad te choca, la habitación estaba SUCIA con pelos sábanas manchadas con sangre. Polvo la tv no andaba y la cortina tampoco bajaba.fui a decirlo y su respuesta fue " Ah ok aja" ... Y encima mi habitación TENIA PULGAS. Un desastre en todos los aspectos. Es caro estar ahí y uno piensa al menos me sacarán la basura... Tampoco!!! Te dicen que eso es tu obligación ... El personal no hace NADA solo se la pasan en el celular.

2026-06-24 • via Nuitee
T
Tina • solo_traveller • us
1
Pros:

Location

Cons:

Not clean. Roaches, smell of weed filled the whole floor. Dirty under the beds. Just disgusting

2026-06-21 • via Nuitee
R
Robert • family_with_children • us
1
I refused to stay due to the filthy conditions of the room.
Pros:

The location. Would have have good for the softball tournament location! But we did not stay to the conditions of the room! Terrible!!

Cons:

I didn’t like the stained sheets with brown tint to it and black flakes on the sheets. I DID NOT LIKE the filthy floors that were neither swept or mopped. I DID NOT LIKE the smell of the room. It smelled like armpits, stinky feet and weed. I ALSO DID NOT LIKE the smell of marijuana in the hallways!

2026-06-21 • via Nuitee
R
Ricky • couple • us
10
2026-06-18 • via Nuitee
J
James • solo_traveller • us
6
2026-06-16 • via Nuitee
F
Fabio • couple • it
8
2026-06-15 • via Nuitee
F
Felipe • family_with_children • us
4
2026-06-10 • via Nuitee
H
Hannie Wolfe • solo_traveller • us
1
Don't stay there in Cleveland
Cons:

The noise level from kids being left in their room alone all night. Dogs barking because of the kids. A note stating it cost to call anybody and would be charged to my room. I had to use my personal cell phone to call the front desk.
No, pots, pans or anything needed to cook in the room.

2026-06-10 • via Nuitee
I
Igor • solo_traveller • us
1
The worst hotel I have ever stayed at!
Pros:

I liked absolutely nothing.

Cons:

I can't believe booking.com would list this kind of place on their website! This way booking.com just ruined their reputation.

The place is very filthy and smelly. Bags with dirty clothes right near the elevator door. People eating, smoking and drinking beer on foldable chairs in front of the main entrance.
In the room:
Shower not working - not enough water pressure to switch to shower head.
No coffee machine, no glasses or cups.
Bed sheets and towels are visibly dirty.
The big dog was loudly barking in the room across the corridor for the whole time.
I would like my money back!

2026-06-09 • via Nuitee
J
Joseph • couple • us
1
It was fine but just had one major problem
Pros:

Property was fine for price point

Cons:

Was supposed to receive a partial refund for checking out a day early and it was never received. Staff told me they processed it, but I don’t think it was ever done by them.

2026-06-09 • via Nuitee