Rocana Hotel

Hotels
8.1 (689 reviews)
B2-B10, Lorong Tun Ismail 8, Sri Dagangan II, , Kuantan , my
+60 9-517 3993

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Great location
Cons:
Cleanliness issues
Limited parking
Old towels

Categories

Cleanliness
6.23
Negative sentiments regarding dirty sheets and towels. Bathrooms and common areas reported not clean.
Service
9.2
Overall positive review of staff friendliness and politeness.
Location
9.24
Ideal location near shopping malls and restaurants, which is frequently mentioned positively.
Room Quality
7.69
Rooms noted as spacious and comfortable, though some items like bedding need improvement.
Amenities
7.72
Amenities are decent but some improvements needed (e.g., limited parking).
Value for Money
8.18
Fair value considering the location, though cleanliness issues noted may impact perception.
Food and Beverage
8.23
Food quality positively noted but minor complaint regarding flies in the dining area.
Overall Experience
8.3
General satisfaction expressed across multiple reviews, with specific concerns balance out by positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 09:24

Property Description

Convenient Location:
Situated in the heart of Kuantan, Rocana Hotel offers easy access to Berjaya Megamall within a short 5-minute walk. Explore the city with ease from our prime location.

Comfortable Rooms:
Experience comfort and style in our spacious rooms boasting elegant wood furnishings. Stay connected with complimentary Wi-Fi and enjoy amenities like a flat-screen TV and work desk.

Dining Options:
Savor local delicacies and international fare at Rocana Café. Indulge in a culinary journey without leaving the hotel premises.

To embark on a memorable stay at Rocana Hotel in Kuantan, book now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.1
Based on 689 reviews
Cleanliness: 6.23
Service: 9.2
Location: 9.24
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 8.23
Overall Experience: 8.3
R
Ratna aini • couple • my
5
Pros:

Good

2026-07-24 • via Nuitee
N
Najmuddin • couple • my
10
2026-07-21 • via Nuitee
F
Fatyn • couple • my
10
2026-07-19 • via Nuitee
N
NorzatulAzni binti • couple • my
9
2026-07-19 • via Nuitee
S
Syafiqah Rosmarina • couple • my
10
2026-07-18 • via Nuitee
K
Kevin • solo_traveller • my
7
2026-07-17 • via Nuitee
N
nn • couple • my
10
Pros:

best location

2026-07-16 • via Nuitee
N
Nurulizanti • solo_traveller • my
10
Pros:

Everything

Cons:

None

2026-07-13 • via Nuitee
R
rao • couple • my
7
2026-07-13 • via Nuitee
N
NORHASNIZA • solo_traveller • my
8
2026-07-06 • via Nuitee
Z
zuan • solo_traveller • my
9
Pros:

strategic location. near to everything.

Cons:

none

2026-07-05 • via Nuitee
N
nor babus • couple • my
10
2026-07-05 • via Nuitee
A
Anne • solo_traveller • my
10
2026-07-05 • via Nuitee
K
Khairul H. Ramli • family_with_children • my
7
Pros:

+ Value for money
+ Strategic location near by city mall easy to shop and get our favorite foods
+ Tidy & cleanness
+ Room & toilet are spacious
+ Staff are friendly and helpful
+ My 2nd stays in this hotel.. see u again in next staycation.. thank you for your services.

Cons:

+ Car park very limited, reserve and rented to others 3rd party.

2026-06-30 • via Nuitee
A
ALBERT • solo_traveller • my
8
2026-06-30 • via Nuitee
J
Jarra • couple • my
10
Pros:

Location

Cons:

The aircond not properly managed

2026-06-29 • via Nuitee
N
Nurul Ain • solo_traveller • my
10
2026-06-29 • via Nuitee
N
Nadiah Yusof • solo_traveller • my
9
Nice hotel.
Pros:

Polite staff (banquet, receptionist,housekeeping), Good food.

Cons:

Limited parking.

2026-06-25 • via Nuitee
A
Anuar • solo_traveller • my
10
Best place to stay in kuantan
Pros:

Everything.

Cons:

None

2026-06-23 • via Nuitee
R
ruksaya • solo_traveller • my
8
2026-06-21 • via Nuitee