Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Helpful and accommodating staff
Great location and activities
Cons:
Rooms not matching photos
Noisy streets near certain rooms

Categories

Cleanliness
8.7
Overall clean but some mentioned issues like dark rooms and lack of ventilation in bathrooms.
Service
10
Staff is described as very helpful, accommodating, and kind throughout various reviews.
Location
9.7
Consistently highlighted as a great location with central access to markets and attractions.
Room Quality
8.7
Rooms were noted to differ from pictures; some found them dark or uncomfortable.
Amenities
9.7
Activities like cooking classes and friendly alpacas add unique value.
Value for Money
9.2
Breakfast and room sizes were somewhat questioned versus price, but overall value remains positive.
Food and Beverage
9.2
Breakfast is mentioned, though some reviews imply it could be more substantial.
Overall Experience
10
A generally positive experience with great staff and location, balancing small drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:48

Property Description

Central Location in Cusco
Union Hotel Cusco, located just steps away from Central Market and La Merced Church, offers a convenient and vibrant setting for your stay in Cusco.

Comfortable Rooms and Amenities
The hotel provides well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and coffee machine, ensuring a comfortable stay for all guests.

Relaxation and Dining Options
Guests can enjoy a delicious buffet breakfast each morning and unwind in the hot tub after a day of exploring the nearby attractions.

Experience the best of Cusco at Union Hotel Cusco - book your stay now for a memorable and enjoyable visit.

Important information:

For VAT payment exemption, please be sure to provide passport with date of entry stamped + the TAM Andean Immigration Card.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for US$8 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1566 reviews
Cleanliness: 8.7
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 10
J
Joaquin • couple • cl
10
2026-07-01 • via Nuitee
R
Rafael • couple • br
8
2026-07-01 • via Nuitee
S
Steven • couple • us
6
Quick and easy because we left
Pros:

Staff was great

Cons:

The smell of cleaning products was very strong as well as very loud inside the room as you can here the people quite easily

2026-06-30 • via Nuitee
D
Didier • couple • fr
7
Buen hotel
Pros:

Desayuno, habitacion con calefaccion incluida

Cons:

escalera de aceso al tercer piso, no se nota estable en caso de sismo

2026-06-29 • via Nuitee
A
Armin • solo_traveller • de
10
Pros:

Sehr freundliches Personal und sehr schöne zusätzliche Angebote, wie das machen von Cocktails oder kochen typischer Gerichte.

2026-06-29 • via Nuitee
M
Margaret • family_with_children • us
9
Memorable Stay in Cusco
Pros:

The location of the hotel is perfect as everything in the old city center is walkable. The room was stocked with everything we needed. I especially liked the refillable water bottle in the rooms, since we were drinking a lot of water to help with altitude, but can't drink the tap water in Peru. The breakfast staff were incredibly friendly and gave great recommendations for things to do and places to eat around Cusco. The front desk was also very helpful, and stored our suitcases while we left on a 5 day trek to Machu Picchu. The atmosphere of the hotel was great. Everything was updated, yet still had traditional charm. We loved seeing Kiki the alpaca roaming the courtyard each morning. :)

Cons:

The walls were a little thin, so we could hear our neighbors. Also, we were in Cusco in June, so there were a lot of festivals and parades going on, so we could hear some of the noise from the hotel room (not much you can do about this).

2026-06-29 • via Nuitee
惠娟 • extended_group • tw
10
2026-06-27 • via Nuitee
惠娟 • extended_group • tw
9
Pros:

早餐很棒～可以點歐姆蛋/太陽太….
鬆餅+水果+楓糖…….
有許多水果麪包
飯店有草泥馬好可愛😍

Cons:

曾經沒有熱水/跳電，不過很快又修好了

2026-06-27 • via Nuitee
A
Antonio Carlos • couple • br
8
muito boa
Pros:

localização muito boa , café da manha também , atendimento muito bom .

Cons:

atendeu as necessidades

2026-06-26 • via Nuitee
T
Tomasz • couple • pl
10
2026-06-25 • via Nuitee
F
Fedak • couple • ca
10
2026-06-23 • via Nuitee
F
Fabrice • extended_group • fr
10
Pros:

Emplacement et le calme

Cons:

Ras

2026-06-23 • via Nuitee
A
Angelica • extended_group • co
10
Todo espectacular pero lo mejor el servicios y resaltó las atenciones de Josephe.
Pros:

Me pareció excelente. En realidad es muy bueno para la estancia en Cusco. Todo sobre 10

2026-06-15 • via Nuitee
M
Maccherani • couple • it
10
2026-06-13 • via Nuitee
H
Haben • couple • us
9
2026-06-13 • via Nuitee
T
Tamika • extended_group • tt
9
Great hotel
Pros:

Loved the location the amazing breakfast shot out to Juan great humor and wonderful conversation. All the staff was really lovely.

Cons:

The rooms in corridor red’s soundproofing you hear everything. The floors in the room needed sweeping.

2026-06-07 • via Nuitee
Z
Zeynep • couple • nl
7
Pros:

The staff was the best thing about this hotel especially the breakfast staff. Everyone was so kind, so attentive and helpful. Wheny boyfriend got hit by altitude sickness, they helped us with the oxygen supply and everything. The breakfast itself was exceeded our expectations in quality and quantity. Everything was so fresh, tasty, and clean; and as mentioned breakfast staff was so kind and attentive. Location was really central as well, market is just around the corner and restaurants, shops are just within 10 minute walk distance. Bonus: hotel’s alpaca Kiki was so cute and made our day!

Cons:

The main problem we had with the hotel was the bathroom. Water pressure in the shower was really bad for almost entire trip and it just become normal on our last day. Worse than that there was barely any shampoo, conditioner or body gel in the bottles they left in the room.

2026-06-05 • via Nuitee
C
Cassia • couple • ca
9
Personal and comfortable, great stay
Pros:

Great location, breakfast was varied and delicious, Kiki was a highlight! We appreciated the airport shuttle and the little treat provided for our honeymoon!

Cons:

All good

2026-06-04 • via Nuitee
R
Robert • couple • pl
9
very convenient for visiting Machu Picchu.
Pros:

A well-located hotel with a good breakfast—very convenient for visiting Machu Picchu.

2026-06-03 • via Nuitee
T
Tamika • extended_group • tt
7
Nice boutique hotel in a good location
Pros:

Love the decor the bed the breakfast lovely staff and close to many things.

Cons:

The floors were dusty tub was not as clean as should be.

2026-06-01 • via Nuitee