Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Helpful and accommodating staff
Great location and activities
Cons:
Rooms not matching photos
Noisy streets near certain rooms

Categories

Cleanliness
8.7
Overall clean but some mentioned issues like dark rooms and lack of ventilation in bathrooms.
Service
10
Staff is described as very helpful, accommodating, and kind throughout various reviews.
Location
9.7
Consistently highlighted as a great location with central access to markets and attractions.
Room Quality
8.7
Rooms were noted to differ from pictures; some found them dark or uncomfortable.
Amenities
9.7
Activities like cooking classes and friendly alpacas add unique value.
Value for Money
9.2
Breakfast and room sizes were somewhat questioned versus price, but overall value remains positive.
Food and Beverage
9.2
Breakfast is mentioned, though some reviews imply it could be more substantial.
Overall Experience
10
A generally positive experience with great staff and location, balancing small drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:48

Property Description

Central Location in Cusco
Union Hotel Cusco, located just steps away from Central Market and La Merced Church, offers a convenient and vibrant setting for your stay in Cusco.

Comfortable Rooms and Amenities
The hotel provides well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and coffee machine, ensuring a comfortable stay for all guests.

Relaxation and Dining Options
Guests can enjoy a delicious buffet breakfast each morning and unwind in the hot tub after a day of exploring the nearby attractions.

Experience the best of Cusco at Union Hotel Cusco - book your stay now for a memorable and enjoyable visit.

Important information:

For VAT payment exemption, please be sure to provide passport with date of entry stamped + the TAM Andean Immigration Card.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Location

Guest Reviews

9.4
Based on 1635 reviews
Cleanliness: 8.7
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 10
J
Juan • extended_group • pe
1
Pesimo Servicio
Pros:

Mal trato

Cons:

Mal trato

2026-09-12 • via Nuitee
M
Miquel • solo_traveller • es
9
2026-09-06 • via Nuitee
C
Christos • couple • cy
10
2026-09-05 • via Nuitee
F
Frederique • couple • fr
8
Très bien
Pros:

L’emplacement proche du quartier san Pedro et de son marché et à 20 minutes à pied de la plaza des armes.
Le personnel très accueillant et serviable.

Cons:

Parfois un peu de bruit peut être par que notre chambre était au RDV proche du patio.

2026-09-05 • via Nuitee
L
Langlois • couple • fr
8
Authentique en centre ville.
Pros:

L emplacement est très proche du centre ville, le petit déjeuner est très copieux et bon, le service et le personnel.

Cons:

Hôtel dans son jus, mériterait une rénovation plus poussée. Chambre un peu bruyantes

2026-09-05 • via Nuitee
M
Mariajose • extended_group • es
8
2026-09-05 • via Nuitee
D
dirk • solo_traveller • de
9
2026-08-31 • via Nuitee
E
Eduardo • couple • br
10
Perfeito
Pros:

Muito limpo, muito organizado, hotel perfeito, me hospedaria novamente com certeza, sem nenhuma reclamação

2026-08-30 • via Nuitee
V
victor • family_with_children • pe
10
Todo bonito
Pros:

Todo estuvo bonito , buen comedor , ideal para niños

Cons:

No hay estacionamiento

2026-08-30 • via Nuitee
R
Rebecca • family_with_children • cr
3
Pros:

Kiki the alpaca

Cons:

No heating, loud, uncomfortable, very basic accommodation for the price, poor breakfast

2026-08-27 • via Nuitee
C
Costa • solo_traveller • br
10
Pros:

O hotel é muito aconchegante.
O restaurante é muito bom, tanto para o café quanto para o jantar.

2026-08-27 • via Nuitee
A
Anna • couple • fi
9
Erittäin mukava pieni hotelli keskeisellä paikalla Cuzcossa.
Pros:

Todella sympaattinen paikka, henkilökunta oli mukava ja aamupala oli herkullinen. Hotelli säilytti laukkujamme neljän päivän Inka trail vaelluksen ajan.

Cons:

Suihkumme vähän reistaili eikä sieltä tullut lämmintä vettä.

2026-08-27 • via Nuitee
A
Anna • couple • fi
9
2026-08-27 • via Nuitee
A
Alexander Fokin • solo_traveller • ru
9
Pros:

Современный новый отель, прекрасная инфраструктура, большой номер, огромная удобная кровать, просторная ванная. Можно оставить багаж даже после чекаута. На территории живёт альпака. В первый день был хороший завтрак.

Cons:

Горячая вода - в первое утро в районе 7 утра была едва теплая в течение часа, некомфортно принимать душ. На следующий день такой проблемы не было, так как отключили электричество и воды вообще не было с утра. Из-за этого также остались без горячего завтрака практически, и персонал ничего не сделал, чтобы как-то попробовать сгладить эту проблему.

2026-08-25 • via Nuitee
T
Tânia • solo_traveller • pt
9
2026-08-25 • via Nuitee
3
340jonasp • Family
8
Great Hotel but prone to blackouts
Pros:

Amazing location in the heart of Cusco. Staff are super friendly especially Juan. But we experienced rolling blackouts and the staff could have done more to manage a stressful situation. Blackouts are out of their control but managing the experience is not.

2026-08-22 • via Tripadvisor
B
Benoit • couple • fr
6
Pros:

Le personnel pour la restaurations, très à l'écoute ainsi que les animations avec des personnes désirant partager leurs connaissances de façon très agréable. Kiki l'alpaga la mascotte de l'hôtel 5/5

Cons:

Douches à peine tièdes quand on met le robinet d'eau chaude à fond. Insonorisation trop faible pour un 4*. Personnel de la réception pas toujours au niveau d'un 4* (pas tout le monde mais certaines). Sourires quand on parle du bruit de certaines chambres, demande de payer un supplément pour une trace de bouton de moustique éclaté dans les draps (demande annulée au final mais c'est du jamais vu), bref un effort à faire pour se mettre au niveau du stanbding de l'hôtel pour les receptionnistes.

2026-08-22 • via Nuitee
J
Jacopo • couple • it
6
Aspettative non rispettate, qualità non da 4 stelle se paragonato agli altri di Cusco
Pros:

Posizione centrale per muoversi a piedi e presenza di Kiki (alpaca mascotte)

Cons:

In camera la prima notte non siamo riusciti a dormire per il freddo e per la luce che entrava dalle finestre (no tende oscuranti), la seconda notte non la giudico in quanto siamo stati via a Machu Pichu, la terza notte dopo aver richiesto il cambio stanza ci hanno messo in una stanza comunque fredda ma con il disagio che quella sera nel quartiere non andava l’acqua calda. Dopo aver insistito molto per il disagio delle notti passate nell’hotel Union ci hanno fatto un refund parziale che abbiamo apprezzato e hanno reso il voto di questa recensione non insufficiente.

2026-08-21 • via Nuitee
6
616eugenew • Couples
2
Electricity and Water Disruptions During Our Stay
Pros:

We experienced electricity and water disruptions during our two nights stay in this hotel. The hotel reception would not provide us with a clear explanation for the repeated electricity and water disruptions. This morning, however, one of the waiters informed me that the disruption was district-wide.

Even if the problem was beyond the hotel's control, I believe a four-star hotel should have had contingency measures in place to minimize the impact on its guests. A standby generator or another emergency power system could have provided essential electricity during the outage. The hotel should also have an adequate reserve water tank or emergency water supply so that guests can continue to use the toilets, wash, and meet other basic needs when the main water supply is interrupted.

More importantly, the hotel could have communicated openly with its guests about what was happening, provided regular updates, explained what emergency measures were being taken, and offered temporary alternatives while the problem was being resolved. Instead, we were left without clear information and had to repeatedly ask the reception about the situation.

I understand that a district-wide disruption may not have been caused by the hotel. However, the hotel's responsibility is not only to prevent problems within its control, but also to be prepared to respond appropriately when outside problems affect essential services. For a four-star, service-oriented hotel, reliable contingency plans for basic necessities such as water and electricity should be expected. Even a much more modest hotel should have basic emergency measures in place to protect the comfort, sanitation, and safety of its guests.

A concrete example of how the disruptions inconvenienced us was I woke up the other day, I urgently needed to use the bathroom. The situation had become so difficult that I even asked reception if they could bring me a bucket of water so I could manually flush the toilet after using it. I also considered going to a restaurant just to use the restroom and take care of my basic needs there, but at around 5:00 a.m., I wasn't even sure if any restaurants would be open. These were the kinds of alternatives I had to think about because there was no running water.
I

2026-08-20 • via Tripadvisor
A
Adéla • solo_traveller • cz
10
Perfect place to stay in Cuzco
Pros:

Perfect spot in the centre. Walking distance to anything I needed.

2026-08-20 • via Nuitee