Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Currency exchange
See all facilities

Review Highlights

Pros:
Helpful and accommodating staff
Great location and activities
Cons:
Rooms not matching photos
Noisy streets near certain rooms

Categories

Cleanliness
8.7
Overall clean but some mentioned issues like dark rooms and lack of ventilation in bathrooms.
Service
10
Staff is described as very helpful, accommodating, and kind throughout various reviews.
Location
9.7
Consistently highlighted as a great location with central access to markets and attractions.
Room Quality
8.7
Rooms were noted to differ from pictures; some found them dark or uncomfortable.
Amenities
9.7
Activities like cooking classes and friendly alpacas add unique value.
Value for Money
9.2
Breakfast and room sizes were somewhat questioned versus price, but overall value remains positive.
Food and Beverage
9.2
Breakfast is mentioned, though some reviews imply it could be more substantial.
Overall Experience
10
A generally positive experience with great staff and location, balancing small drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:48

Property Description

Central Location in Cusco
Union Hotel Cusco, located just steps away from Central Market and La Merced Church, offers a convenient and vibrant setting for your stay in Cusco.

Comfortable Rooms and Amenities
The hotel provides well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and coffee machine, ensuring a comfortable stay for all guests.

Relaxation and Dining Options
Guests can enjoy a delicious buffet breakfast each morning and unwind in the hot tub after a day of exploring the nearby attractions.

Experience the best of Cusco at Union Hotel Cusco - book your stay now for a memorable and enjoyable visit.

Important information:

For VAT payment exemption, please be sure to provide passport with date of entry stamped + the TAM Andean Immigration Card.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for US$8 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1556 reviews
Cleanliness: 8.7
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 10
M
Maccherani • couple • it
10
2026-06-13 • via Nuitee
H
Haben • couple • us
9
2026-06-13 • via Nuitee
T
Tamika • extended_group • tt
9
Great hotel
Pros:

Loved the location the amazing breakfast shot out to Juan great humor and wonderful conversation. All the staff was really lovely.

Cons:

The rooms in corridor red’s soundproofing you hear everything. The floors in the room needed sweeping.

2026-06-07 • via Nuitee
Z
Zeynep • couple • nl
7
Pros:

The staff was the best thing about this hotel especially the breakfast staff. Everyone was so kind, so attentive and helpful. Wheny boyfriend got hit by altitude sickness, they helped us with the oxygen supply and everything. The breakfast itself was exceeded our expectations in quality and quantity. Everything was so fresh, tasty, and clean; and as mentioned breakfast staff was so kind and attentive. Location was really central as well, market is just around the corner and restaurants, shops are just within 10 minute walk distance. Bonus: hotel’s alpaca Kiki was so cute and made our day!

Cons:

The main problem we had with the hotel was the bathroom. Water pressure in the shower was really bad for almost entire trip and it just become normal on our last day. Worse than that there was barely any shampoo, conditioner or body gel in the bottles they left in the room.

2026-06-05 • via Nuitee
C
Cassia • couple • ca
9
Personal and comfortable, great stay
Pros:

Great location, breakfast was varied and delicious, Kiki was a highlight! We appreciated the airport shuttle and the little treat provided for our honeymoon!

Cons:

All good

2026-06-04 • via Nuitee
R
Robert • couple • pl
9
very convenient for visiting Machu Picchu.
Pros:

A well-located hotel with a good breakfast—very convenient for visiting Machu Picchu.

2026-06-03 • via Nuitee
T
Tamika • extended_group • tt
7
Nice boutique hotel in a good location
Pros:

Love the decor the bed the breakfast lovely staff and close to many things.

Cons:

The floors were dusty tub was not as clean as should be.

2026-06-01 • via Nuitee
M
Michelle • couple • ca
10
2026-06-01 • via Nuitee
H
Harris • couple • za
8
Cusco vacation
Pros:

Hotel is very central. Close to San Pedro Market. Staff was unbelievably helpful and friendly. Nothing was too much effort to make your stay pleasant.

Cons:

Hot water was a problem sometimes and it is quite noisy if you are on ground floor

2026-05-31 • via Nuitee
J
Jacqueline H.C. • family_with_children • sg
7
Overall stay is good except no hot water to shower at cold weather.
Pros:

Staff are pleasant and helpful.

Cons:

Shower with warm water when the weather is at 6C outside. Not much improvement after complaint. Suggest the hotel to change the whole water system.

2026-05-29 • via Nuitee
E
Emily • couple • gb
8
Highly recommend this hotel. A great base for acclimatising before Machu Picchu
Pros:

Breakfast was good, location to centre is brilliant, the room and communal areas were very clean and looked after. Kiki is adorable! It was really helpful that they helped arrange our transport to and from the airport for us.

Cons:

Despite it being advertised, there was no live music in the evenings, however, we were in shoulder season so that could explain it. Would be really useful if reception could confirm to guests on arrival where the water filters are.

2026-05-28 • via Nuitee
J
Joshua • solo_traveller • gb
10
2026-05-27 • via Nuitee
T
travelbugcheri • Couples • Toronto, Ontario
6
Great location, but missed the mark on value and amenities.
Pros:

I stayed at the Union Boutique Hotel in Cusco for four days during my recent trip. While there are some highlights, my overall experience did not quite match the impression given by the website, and I don't feel it was the best value for the money.

The front desk staff was great! Very helpful and you are able to contact them via WhatsApp. They quickly answered any questions and were very helpful. Thank you!

Kiki the alpaca was cute, but apparently does not like women (as told to me by the breakfast staff) she barked at me as I was passing her. Another hotel quest we met stated the same thing happened to her.

The hotel is within walking distance to everything, including the San Pedro Market and tons of great restaurants and shops. Despite being so central, the hotel is situated on a quiet street, so street noise was rarely an issue.
The room was much
smaller than I anticipated, the bed itself was comfortable, and the linens (bed and bath) were good quality, although only two bath towels provided. The room we stayed in did not look like any of the photos online and the bathroom was quite dated with very few amenities.

Housekeeping was a frustration. Even with the "service requested" sign out, our room wasn't cleaned until I specifically called the front desk on the third day. We also had an incident where our sign was flipped to "Do Not Disturb" while we were out, preventing service.

While the neighborhood is quiet, the internal noise is a problem. The halls have concrete floors, and because tour groups leave for early excursions around 4:00 AM, the sound of suitcases rolling down the hall echoed and woke us up on two of the four nights. There was also construction going on in a room in our hall. It started around 8am and didn’t finish until 5pm, loud talking, and the noise that comes with renovations for two of our four days there.

There is no dinner service available, which was a hassle when we weren't feeling great during the first day of adjusting to the altitude. We only tried the breakfast once; there wasn't much variety. For me with a gluten intolerance,
I was only able to safely have eggs and fruit.

Given the price point of roughly $1,000 USD for four days, I expected a higher standard of facilities. I believe there are likely better options in Cusco at this price point. It’s a decent enough spot if you prioritize location above all else, but be aware of the internal noise and the discrepancy between the website photos and reality.

2026-05-26 • via Tripadvisor
J
jeanettew927 • Solo travel
10
Perct stay in cusco
Pros:

The union hotel is 5 min from san pedro church markert and train station .
Excellant location
This gotel gave me a taste of peruvian decor .
The staff was excellant .the breakfast was super .
Served with big smiles from juan zeberdee and my favorite guys name i cant rember .
The manger Edgar.even came in to work on is day of to deal with a enquire i had .hes so profesional .
A big shout out to the el pacas (kiki).
Mum Caterin who is a earth angel .
Thank you all for making my stay in cusco memroble .♥️🙏

2026-05-23 • via Tripadvisor
J
jcmartinez2020 • Couples • Amman, Amman Governorate
8
Cusco visit
Pros:

Peuple always very helpfull
You are close to the City center
Walking on sage environnement
Do mot hésitâte to learn about
Ceviche, Pisco Sour they propose you Nice training
Breakfast time always serving you
Professionaly and really helpfull on Amy circunstánciese

2026-05-22 • via Tripadvisor
L
lindsayardenf • Family
10
Good spot!
Pros:

Great spot in Cusco. Convenient location and the most kind and helpful staff. Shout out to Edgar and Juan!

2026-05-22 • via Tripadvisor
P
Pernille Fogt • couple • dk
8
Fint hotel, god beliggenhed til og fine rene værelser
Pros:

Pænt rent og god morgenmad. Lagde rigtig godt, 5 min fra Plaza de Armas.

Cons:

Meget koldt til morgenmad.

2026-05-22 • via Nuitee
A
Andreia • solo_traveller • br
8
Ótima localização.
Pros:

A localização excelente, rua em.frente ao mercado san pedro.

Cons:

O quarto ficava no vlcorredor de passagem e o barulho de hóspedes chegando ou saindo era constante.

2026-05-22 • via Nuitee
P
Pernille Fogt • couple • dk
9
Fint rent værelse og god morgenmad. Ligger 5 gang fra Plaza de Armas. Gratis opbevaring af kuffert
Pros:

Ligger 5 min gang fra Plaza de Armas, fint rent værelse og god morgenmad. Gratis kuffert opbevaring.

2026-05-22 • via Nuitee
S
SALLY • solo_traveller • sg
7
Acceptable
Pros:

Clean and home like

Cons:

No room slippers

2026-05-22 • via Nuitee