Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Unfriendly reception
No breakfast options

Categories

Cleanliness
7.24
Comments regarding the cleaning staff were positive, but the rest of the reception and overall cleanliness was criticized.
Service
8.21
Reception staff were reported as unfriendly; however, cleaning and other staff received praise.
Location
9.75
The location is praised, being close to the old town and multiple nice cafes.
Room Quality
8.2
The room decor is described positively, but noise issues were mentioned.
Amenities
9.23
Standard quality for this hotel tier.
Value for Money
8.69
Standard quality for this hotel tier.
Food and Beverage
8.24
Breakfast was requested but not available, affecting the perception.
Overall Experience
9.21
Mixed feelings due to both positive service in cleaning and negative experiences during check-in.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:20

Property Description

Central Location
The Big Tree Old Town Hotel in Chiang Mai is perfectly positioned in the heart of the city, offering easy access to all the main attractions and points of interest.

Comfortable Rooms
Experience comfort and convenience in our well-equipped rooms featuring modern amenities such as flat-screen TVs, air conditioning, and private balconies in selected rooms.

Convenient Facilities
Enjoy complimentary WiFi, free private parking, and a helpful tour desk at your disposal. Explore the city with ease knowing you have luggage storage available for your convenience.

Ready to experience the charm of Chiang Mai? Book your stay at Big Tree Old Town Hotel now for an unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CNX

Location

Guest Reviews

8.6
Based on 146 reviews
Cleanliness: 7.24
Service: 8.21
Location: 9.75
Room Quality: 8.2
Amenities: 9.23
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 9.21
T
Tong • couple • fr
9
Place to go
Pros:

Excellent team. Very nice people. Big room and clean. Had a great stay

2026-08-29 • via Nuitee
S
Salsabila • extended_group • my
10
Will coming back
Pros:

A simple but comfortable place to stay. We liked that the room had everything we needed. The room was clean and the aircon was nice and cool. No issues during our stay

2026-08-28 • via Nuitee
W
Wachirawit • extended_group • th
10
คุ้มค่ามาก
Pros:

พักที่นี่ค่อนข้างประทับใจเลยค่ะ พวกเรากำลังหาที่พักที่ราคาไม่แพงและเดินทางสะดวก ซึ่ง Big Tree Old Town ก็ตอบโจทย์มาก ห้องพักสบาย โรงแรมสะอาด และพนักงานก็คอยให้ความช่วยเหลือดีทุกครั้งที่เราต้องการค่ะ

2026-08-22 • via Nuitee
N
Naufal • couple • my
10
Pros:

We picked this hotel mainly because of the price and location, but it turned out better than expected. The room was clean, quiet and comfortable, and the hotel had everything we needed for a one-night stay

2026-08-22 • via Nuitee
J
Jiraporn • couple • th
10
Budget friendly
Pros:

ใครมองหาที่พักราคาเบา ๆ ในเชียงใหม่ ลองที่นี่ได้เลยค่ะ เราพักกับแฟน 1 คืน ห้องสะอาดและสบายกว่าที่คิด มีสิ่งอำนวยความสะดวกครบ ทำเลก็ดี ที่สำคัญราคาไม่แพงเลยค่ะ

2026-08-21 • via Nuitee
A
Arisara • couple • th
10
Pros:

ราคาห้องไม่แพง แต่คุณภาพเกินคาดค่ะ ห้องสะอาด แอร์เย็น มี Wi-Fi มีตู้เย็น และมีของใช้ที่จำเป็นให้ครบ ทำเลก็สะดวก มาพักกับแฟนแล้วรู้สึกโอเคมากค่ะ

2026-08-21 • via Nuitee
D
Duangngern • solo_traveller • it
10
Pros:

Posizione molto comodo per visitare luogo

Cons:

Niente

2026-08-10 • via Nuitee
D
David • family_with_children • gb
8
Pros:

Room was clean and spacious good location but the reception was very strange with a lunar landscape with active volcano in the middle of the floor but the room wasn't themed apart from the horses

2026-05-10 • via Nuitee
J
Joli • family_with_children • es
10
Big tree
Pros:

La ubicación. La habitación. Limpieza.

Cons:

No hay nada que no me gustará

2026-04-07 • via Nuitee
A
Alessandra • family_with_children • it
8
Pros:

Stanze ampie, pulite e molto belle. Bagno con doccia ampia.

Cons:

Scomoda la necessità della chiave per accedere al piano

2026-01-24 • via Nuitee
R
Roma • solo_traveller • gb
6
Pros:

Size of room and bed

Cons:

Noise from the road

2026-01-23 • via Nuitee
R
Rosanne Lisa • couple • nl
9
2026-01-08 • via Nuitee
C
Claire Collantes • family_with_children • th
10
2025-12-29 • via Nuitee
N
Nauman • extended_group • us
9
Pros:

Large and clean room

2025-12-23 • via Nuitee
M
Monique • couple • de
7
Pros:

Das Personal ist sehr freundlich und die Lage ist gut, genau am Rand der Altstadt.
Das Zimmer an sich ist recht hübsch eingerichtet.

Cons:

Es ist sehr laut im Zimmer, auch nachts. Man hat zwar doppelte Fenster für die Schallisolierung aber die helfen leider wenig.

2025-11-29 • via Nuitee
O
Oscar • couple • gb
8
2025-11-19 • via Nuitee
B
Bruna • family_with_children • br
7
Pros:

Location and the rooms

Cons:

The lobby hotel is absolutely weird and smells a lot! Very bad

2025-11-10 • via Nuitee
W
Wanda Katharina • family_with_children • de
8
Pros:

Das Personal und die Freundlichkeit. Bett war bequem

Cons:

Ich hätte gerne noch Frühstück gehabt aber ist Geschmackssache.

2025-11-08 • via Nuitee
H
Hana • couple • si
10
2025-10-13 • via Nuitee
S
Sashi • extended_group • nz
2
Never staying there again!
Pros:

Cleaning staff

Cons:

Checking in and reception staff unfriendly and uninviting!!!
Check in was awful with the man continuously telling us of extra charges esp if we lost anything of the hotel!
When we asked of breakfast or cafes for the morning he said nothing was around and we would have to go to the city or try the Seven Eleven. We recovered there were numerous excellent cafes next door and within 50mtrs.
When asking for anything his favourite response was “No have”!!!
Three of us and daily we were given three coffee sachets, three sugars and three creamers!! “No have” when we asked for more!!!
Reception lobby was uninviting and staff continuously hung around busy playing on their phones. Never a greeting or pleasantries!!
Entrance area was not clear or appealing and the slippery path with wet land was never cleaned.
Shower head did not stay up and water was as intermittent!!
Pic on site is old
I could go on!!

2025-07-25 • via Nuitee