Free
Children allowed
Pets allowed

Facilities

Indoor/outdoor pool
Free WiFi
Free Parking
Air conditioning
Fitness center
Heating
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location and views
Rooms often very clean and well appointed
Friendly, helpful front desk staff
Pet friendly and comfortable beds
Continental breakfast available
Amenities such as jacuzzi tubs and toiletries provided
Cons:
Some grounds poorly maintained / unkept areas
Rooms can be dark or outdated and TV placement poor in some rooms
No elevator and many stairs making luggage access difficult
Value concerns: higher price and state-imposed additional charges
Occasional service hiccups (room key issues, late check-out miscommunication)
Inconsistent water temperature / slow-filling jacuzzi in some rooms

Categories

Cleanliness
8
Rooms are frequently described as very clean and well appointed, though some guests noted poorly maintained grounds around rooms.
Service
8
Front desk staff repeatedly praised as cheerful and helpful, with isolated service issues (key malfunction, mis-handled late check-out).
Location
8.6
Location repeatedly called excellent/amazing with good views and convenient access to restaurants and attractions.
Room Quality
7
Mixed room quality: some updated, spacious rooms and jacuzzi tubs, but many rooms noted as dark, somewhat outdated, and with awkward TV placement or uncomfortable access (stairs).
Amenities
8.1
Good amenities cited (jacuzzi tubs, pet friendly, toiletries, continental breakfast), though some specifics (indoor pool room placement, slow-filling jacuzzi) caused complaints.
Value for Money
6.5
Perceived as somewhat pricey for some guests; extra state-imposed charges and occasional service hiccups reduced value perception.
Food and Beverage
7.2
Continental breakfast generally described as good/basic and consistent, though some guests found it repetitive.
Overall Experience
7.4
Overall stays described as relaxing and enjoyable with many guests willing to stay again despite some issues with grounds, stairs, or pricing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Tremont Lodge and Resort is a family-owned boutique hotel inspired by the untouched wilderness of the Great Smoky Mountains, on the peaceful side of the Smokies in Townsend, Tennessee. Less than 5 minutes from Great Smoky Mountains National Park and about 20 minutes from Cades Cove.

Important information:

We are fully renovated and has top notch amenitiesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Damage deposit

    A damage deposit of 25.0 USD may be required.

  • Parking

    Free parking is available on site.

See all policies

Location

Guest Reviews

7.6
Based on 1613 reviews
Cleanliness: 8
Service: 8
Location: 8.6
Room Quality: 7
Amenities: 8.1
Value for Money: 6.5
Food and Beverage: 7.2
Overall Experience: 7.4
L
Lloyd • couple • us
7
It’s a good place. I’d stay there again, but I wouldn’t pay top dollar
Pros:

The location was excellent. Instructions were OK. The views were good

Cons:

Was very spread out and some of the signage was lacking on where to go, and also there was quite a few stairs to go up and down with no options of an elevator, so it’s a little tricky if you’re carrying your luggage it was a little outdated as well

2026-10-30 • via Nuitee
P
Pamela • couple • us
5
Beware of rooms located inside indoor pool!
Pros:

Location is amazing! Property was very clean. Our room had a jacuzzi tub! Loved it! Took forever to fill up.

Cons:

Our room had the jacuzzi tub. The placement of the TV was absolutely stupid you couldn’t see it when lying in the bed! It should be on a swivel or another tv mounted above chest of drawers! Our room faced the road loved the view with the floor to ceiling windows, however no chance of sleeping in. The shower had only lukewarm warm water!

2026-10-29 • via Nuitee
A
Andrew • solo_traveller • us
9
Pros:

It was an amazing view with good restaurants around

Cons:

Nothing

2026-10-28 • via Nuitee
R
Roy • solo_traveller • us
7
2026-10-26 • via Nuitee
D
DARREL • couple • us
9
Cons:

Room to dark

2026-10-24 • via Nuitee
M
Marsha • family_with_children • us
8
2026-10-24 • via Nuitee
B
Barbara • couple • us
8
Cons:

The additional charges imposed by the state of Tennessee were daunting. From now on, we will try to stay overnight in a neighboring state!

2026-10-23 • via Nuitee
T
Terry • couple • us
10
2026-10-22 • via Nuitee
D
Douglas • couple • us
9
2026-10-20 • via Nuitee
P
Pamela • family_with_children • us
9
QUIET, RELAXING, COMFORTABLE, ENJOYABLE!
Pros:

PET FRIENDLY!
BED WAS VERY COMFORTABLE!
VERY CLEAN
CONTINENTAL BREAKFAST WAS GOOD
LOVED THE CHECKOUT TIME OF 11AM

Cons:

PRICE WAS LITTLE MORE THAN SOME OTHERS I LOOKED AT BUT BUT STILL A GREAT LOCATION ESPECIALLY FOR PETS

2026-10-16 • via Nuitee
D
Dana • solo_traveller • us
9
2026-10-14 • via Nuitee
J
Josh • couple • us
10
2026-10-10 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-09-15 • via Nuitee
F
Frank • couple • us
5
Not happy, surrounding grounds were dirty
Pros:

Breakfast was just basic

Cons:

We thought the the grounds around our room were poorly maintained

2026-09-14 • via Nuitee
B
Brandy • solo_traveller • us
10
Pros:

It was a perfect spot! Clean and a neat place to stay!

Cons:

Honestly nothing I didnt like

2026-09-14 • via Nuitee
C
Cynthia • couple • us
7
The staff was great, the price was good, and it was clean. The look of the place could be improved.
Pros:

The staff was extremely nice. The people at the desk were so cheerful and helpful. The room was very clean. The breakfast was nice.

Cons:

The grounds looked unkept. Weedy, rough, getting our suitcases down a rough path to our room from the parking lot above wasn't easy. We found a stairway that was more conveniently located, but carrying the suitcases up a flight of stairs isn’t easy for older guests. The rooms were very dark. The bathroom area had better lighting.

2026-09-10 • via Nuitee
R
Reed • couple • us
10
2026-09-08 • via Nuitee
L
Laura • couple • us
10
2026-09-07 • via Nuitee
R
Renee • family_with_children • us
10
Good stay . Clean hotel . This was the thirds time staying here
Pros:

Clean , well appointed hotel . Very convenient to local eateries and attractions . Plenty of good clean towels , shampoo , body wash and conditioner.

Cons:

Hotel key didn’t work so had to travel all the way back around to the main office . It was very very hot outside and we felt like we were melting . I had asked for a late check out time of 1pm and was told 3 weeks prior not was okay . When I checked in Hotel staff said that yes it was fine for the 1 PM checkout as I was running a half marathon got back to our hotel after my half marathon at 11:30 and the hotel key would not work so I had to stand out in the sun in the heat while my husband went all the way around to the main office to get them to fix the key again. Not sure why the staff didn’t get that late check out notification handled prior .

2026-09-06 • via Nuitee
D
DARWIN • couple • us
8
We had a good stay. We love the area!
Pros:

Our room was big and spacious. Liked the size of the property.

Cons:

Breakfast was pretty much the same each day. We had to write a note for housekeeping to bring us toilet paper and kleenex.

2026-09-04 • via Nuitee