Hotel Santika Kelapa Gading

Hotels
•
Santika Group
7.6 (34 reviews)
Mahaka Square, Jalan Kelapa Nias Raya Blok HF3, Jakarta, DKI Jakarta, 14240 , Jakarta , ID
62-21-24520999

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Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Safe-deposit box at front desk
Free newspapers in lobby
Meeting rooms
Free self parking
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable bed
Working AC
Cons:
Filthy carpets in hallway
Bad bathroom smell

Categories

Cleanliness
4.5
Mixed reports: one review says 'clean' but another strongly criticizes filthy hallway carpets and a bad smell in the bathroom — overall negative cleanliness impression.
Service
8.5
Staff described as 'really nice' indicating positive service experience.
Location
9
Multiple mentions of a very good location and convenience (walking distance to places in the same complex).
Room Quality
8
Room positives noted: comfortable bed and AC that worked well.
Amenities
7.7
Standard quality for this hotel tier
Value for Money
7.7
Standard quality for this hotel tier
Food and Beverage
7.7
Standard quality for this hotel tier
Overall Experience
7.7
Mixed overall: good location and service and comfortable room elements, but cleanliness issues (hallway carpets, bathroom smell) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 14:30

Property Description

Experience the perfect blend of comfort and convenience at Hotel Santika Kelapa Gading, where exceptional hospitality awaits you.

Spacious Guestrooms
Indulge in one of our 150 air-conditioned guest rooms, designed with your comfort in mind. Enjoy complimentary wireless internet access, cable programming for entertainment, and private bathrooms equipped with modern conveniences.

Dining and Room Service
Savor delightful meals at our on-site restaurant or take advantage of our room service for a cozy dining experience in the comfort of your own room during limited hours.

Prime Location
Nestled in Jakarta Utara, our hotel is just minutes away from popular shopping destinations like Kelapa Gading Sport Mall and Mal Artha Gading, making it an ideal spot for both leisure and business travelers.

Don't miss the opportunity to enhance your Jakarta experience—book your stay at Hotel Santika Kelapa Gading today!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JKT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

  • Health & Safety

    Property does not require health documentation at check-in

Location

Guest Reviews

7.6
Based on 34 reviews
Cleanliness: 4.5
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7.7
Value for Money: 7.7
Food and Beverage: 7.7
Overall Experience: 7.7
E
ERNA • family_with_children • us
2
I will not stay or recommend this hotel unless the foul odor is resolved
Pros:

It is close to Kelapa Gading mall

Cons:

The hotel has very strong foul odor (dead animal) in the hallway, lobby and especially the elevators.

2026-05-25 • via Nuitee
A
Agustinus • solo_traveller • id
8
2026-05-24 • via Nuitee
J
Jeeva • solo_traveller • sg
7
2026-04-24 • via Nuitee
A
Anna • solo_traveller • au
9
Pros:

Location is good, staff really nice, clean

2026-04-10 • via Nuitee
K
Komala • couple • id
10
2026-01-13 • via Nuitee
D
Darius • solo_traveller • lk
8
2025-12-20 • via Nuitee
M
Matthew J. Martin • family_with_children • id
6
Okay. Good location. Filthy carpets in hallways.
Pros:

Loved the location with a few places in the same complex you can easily walk to. The bed was comfy and the AC worked well.

Cons:

FILTHY CARPETS IN THE HALLWAY. Seriously it looks as though they have never been cleaned!

Bad smell in bathroom.

2025-12-11 • via Nuitee
A
Anindya • couple • ch
7
Decent
Pros:

The location, breakfast were nice, plenty choices, the staffs very kind always smiling

Cons:

Almost everywhere the AC didn’t work except in the room. Walking from and to the room from the lift was really suffocating for me who suffer from asthma.

2025-11-28 • via Nuitee
W
Wiwiek hariyanto • family_with_children • id
8
2025-10-17 • via Nuitee
L
Lukman • family_with_children • id
8
2025-10-17 • via Nuitee
N
Norm • couple • nl
7
Kan beter
Pros:

Ontbijt is geweldig

Cons:

Uitzicht van de kamer, kijken tegen een muur.
Geen haardroger aanwezig
De loop tapijt in de gang naar de kamers is smerig

2025-09-30 • via Nuitee
D
David • solo_traveller • id
9
2025-09-18 • via Nuitee
C
Chantique • couple • id
8
Pros:

Quite place i love it

Cons:

Nothing

2025-08-10 • via Nuitee
S
Suri • family_with_children • id
8
2025-07-21 • via Nuitee
R
Rabindra Wicaksana • solo_traveller • id
7
2025-07-08 • via Nuitee
A
Ambar • family_with_children • id
8
2025-07-05 • via Nuitee
K
Kt • family with young children • au
7
Good value hotel
Pros:

The staffs are very efficient and tactful! Especially, Chris who did an excellent job!

Cons:

Found a cockroach in the bathroom.

2025-06-12 • via Nuitee
H
Haitham • family with young children • eg
1
Bad
Pros:

Good

Cons:

Everything

2025-06-12 • via Nuitee
A
Abd • young couple • my
9
Superb
2025-05-28 • via Nuitee
J
Jeanie • solo traveller • us
10
Exceptional
2025-05-22 • via Nuitee