Shangri-La Ulaanbaatar

Hotels
•
Shangri-La Group
9.2 (180 reviews)
19 Olympic Street, Sukhbaatar District-1 , Ulaanbaatar , mn
+976 7702 9999

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Beautiful location
Excellent breakfast options
Cons:
Inconsistent service
Cleanliness issues

Categories

Cleanliness
8.28
Room maintenance was lacking as noted by stains and unserviced rooms.
Service
8.75
Service was inconsistent; some staff were accommodating, while others seemed disengaged.
Location
9.79
Great location, walkable to many attractions.
Room Quality
8.74
Comfortable room with excellent sleep quality, but furniture needed updating.
Amenities
9.27
Large fitness center and decent club lounge, but club lounge service was poor.
Value for Money
9.73
Overall value was good, being a luxurious hotel at a premium rate.
Food and Beverage
9.28
Breakfast options were plentiful, but some restaurant service was slow.
Overall Experience
9.75
A luxurious stay despite some service lapses; still the best option in the area.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:10

Property Description

Luxurious Accommodation
Indulge in the comfort of air-conditioned rooms with stunning mountain or city views, equipped with modern amenities and plush bathrobes for a relaxing stay.

Wellness and Leisure
Unwind with a rejuvenating massage post-workout at the fitness center, complemented by the convenience of 24-hour front desk service and currency exchange facilities.

Prime Location
Located just steps away from Sukhbaatar Square, with major attractions like Chinggis Khan Statue and National Museum of Mongolian History within walking distance, Shangri-La Hotel, Ulaanbaatar offers convenience and luxury for your stay in the vibrant city.

Book now for an unforgettable experience at Shangri-La Hotel, Ulaanbaatar, where luxury meets convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ULN

Location

Property Video

Guest Reviews

9.2
Based on 180 reviews
Cleanliness: 8.28
Service: 8.75
Location: 9.79
Room Quality: 8.74
Amenities: 9.27
Value for Money: 9.73
Food and Beverage: 9.28
Overall Experience: 9.75
A
alondongirl • Friends getaway • Hong Kong
6
Disappointing
Pros:

Given the hotel's international reputation and five-star rating, my expectations were high, but the experience fell short in several areas. Housekeeping was inconsistent: on one occasion, our room was not serviced, and on another, towels, amenities, and toilet paper were not replenished. The room also lacked the level of cleanliness one would expect at this tier. The breakfast buffet offered an extensive selection, though the quality did not match the variety. The Chinese restaurant, by contrast, was a more satisfactory experience but still a far cry from the usual Shang standard.

2026-08-05 • via Tripadvisor
F
FL630 • Business • Namur, The Ardennes, Wallonia
8
The finest hotel in Ulaanbaatar
Pros:

A beautiful hotel in the centre of Ulaanbaatar, with exceptionally comfortable rooms. In our view, it is unquestionably the finest hotel in the city.

The terrace bar is particularly pleasant and also serves traditional Mongolian dishes, including the famous buuz — steamed dumplings filled with seasoned meat. An excellent base from which to discover the Mongolian capital.

2026-08-03 • via Tripadvisor
S
Saidi • solo_traveller • fr
10
2026-08-02 • via Nuitee
P
peterklenkpvt • NONE • Philadelphia, Pennsylvania
10
Great stay in Ulaanbaatar.
Pros:

I stay in the SL every time I’m in Ulaanbaatar, but they outdid themselves this trip. Shout out to Nora in the 21st floor lounge for her attention to detail and friendly disposition, Sara in Food Services for looking after me in the morning, and the entire front staff for making sure I felt welcomed.

2026-07-25 • via Tripadvisor
L
LINDA • couple • be
9
2026-07-25 • via Nuitee
T
Tatiana • extended_group • pl
10
2026-07-23 • via Nuitee
D
Douglas • solo_traveller • us
9
2026-07-22 • via Nuitee
Y
YetAnotherLondoner • Couples • London, England
6
Four star at best.
Pros:

It presents itself as a “5 star” hotel but, believe me, the only thing that is 5 star is the price. There is a buffet restaurant on the ground floor that is shabby: old tables, sticky to the touch, with chairs that are chipped and faded (and far too low for the tables). A perfectly decent, clean room but let down by poorly trained staff who left the room (for example) without any lavatory paper. We’re not precious travellers: quite the reverse after 50 years but you expect better from a hotel that purports to be of the highest standard. Raymond Kwok, sir, at your Quarry Bay HQ in HK, you need to get someone to get a grip on this hotel of yours: it needs investment and improvement.

2026-07-21 • via Tripadvisor
I
ILYAS BURAK • solo_traveller • tr
10
2026-07-18 • via Nuitee
B
Byoungsoo • solo_traveller • kr
8
2026-07-06 • via Nuitee
S
Shoko • couple • jp
8
2026-07-01 • via Nuitee
M
Moustapha • solo_traveller • lb
1
Very bad and unpleasant
Cons:

Two days in a row without cleaning my room despite of several calls and notifications to the reception.

2026-06-21 • via Nuitee
A
akh74 • Solo travel • New York City, New York
10
Swam a Mile Before Caviar for Breakfast
Pros:

Lovely hotel! (It is a big hotel ergo worth doing reconn upon arrival to find the gym, pool, etc.) I swam a mile one morning and did a room workout the next as the gym gets busy and is a bit of a trek. The breakfast is exquisite— enjoyed smoked salmon, caviar, and other delicacies each morning. The service is excellent across the board, one highlight being offered a glass of fresh squeezed carrot juice. Elegant and comfy bed. Great room and bathroom lighting. The lightly scented products remind me of the now discontinued Coriander lotion Kiehl’s used to sell.

2026-06-16 • via Tripadvisor
V
Viktor • extended_group • cy
9
2026-06-10 • via Nuitee
D
Dulaanjargal • solo_traveller • mn
10
Pros:

Very clean and service good.

2026-05-29 • via Nuitee
D
Davaajargal • couple • mn
8
2026-05-26 • via Nuitee
A
Anastasia • solo_traveller • ru
10
Получила удовольствие
Pros:

Все очень удобно

2026-05-13 • via Nuitee
O
orgilono • Family
10
Overall best hotel in the city
Pros:

My grandparents stayed here for approximately 6 weeks, and service-wise, environment-wise, it was definitely top-notch.

2026-04-23 • via Tripadvisor
A
Alexander • family_with_children • bg
10
2026-04-14 • via Nuitee
S
SONKUR • solo_traveller • tr
10
2026-03-22 • via Nuitee