Shangri-La Ulaanbaatar

Hotels
•
Shangri-La Group
9.2 (169 reviews)
19 Olympic Street, Sukhbaatar District-1 , Ulaanbaatar , mn
+97677029999

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful location
Excellent breakfast options
Cons:
Inconsistent service
Cleanliness issues

Categories

Cleanliness
8.28
Room maintenance was lacking as noted by stains and unserviced rooms.
Service
8.75
Service was inconsistent; some staff were accommodating, while others seemed disengaged.
Location
9.79
Great location, walkable to many attractions.
Room Quality
8.74
Comfortable room with excellent sleep quality, but furniture needed updating.
Amenities
9.27
Large fitness center and decent club lounge, but club lounge service was poor.
Value for Money
9.73
Overall value was good, being a luxurious hotel at a premium rate.
Food and Beverage
9.28
Breakfast options were plentiful, but some restaurant service was slow.
Overall Experience
9.75
A luxurious stay despite some service lapses; still the best option in the area.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:10

Property Description

Luxurious Accommodation
Indulge in the comfort of air-conditioned rooms with stunning mountain or city views, equipped with modern amenities and plush bathrobes for a relaxing stay.

Wellness and Leisure
Unwind with a rejuvenating massage post-workout at the fitness center, complemented by the convenience of 24-hour front desk service and currency exchange facilities.

Prime Location
Located just steps away from Sukhbaatar Square, with major attractions like Chinggis Khan Statue and National Museum of Mongolian History within walking distance, Shangri-La Hotel, Ulaanbaatar offers convenience and luxury for your stay in the vibrant city.

Book now for an unforgettable experience at Shangri-La Hotel, Ulaanbaatar, where luxury meets convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ULN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.2
Based on 169 reviews
Cleanliness: 8.28
Service: 8.75
Location: 9.79
Room Quality: 8.74
Amenities: 9.27
Value for Money: 9.73
Food and Beverage: 9.28
Overall Experience: 9.75
S
Shoko • couple • jp
8
2026-07-01 • via Nuitee
M
Moustapha • solo_traveller • lb
1
Very bad and unpleasant
Cons:

Two days in a row without cleaning my room despite of several calls and notifications to the reception.

2026-06-21 • via Nuitee
A
akh74 • Solo travel • New York City, New York
10
Swam a Mile Before Caviar for Breakfast
Pros:

Lovely hotel! (It is a big hotel ergo worth doing reconn upon arrival to find the gym, pool, etc.) I swam a mile one morning and did a room workout the next as the gym gets busy and is a bit of a trek. The breakfast is exquisite— enjoyed smoked salmon, caviar, and other delicacies each morning. The service is excellent across the board, one highlight being offered a glass of fresh squeezed carrot juice. Elegant and comfy bed. Great room and bathroom lighting. The lightly scented products remind me of the now discontinued Coriander lotion Kiehl’s used to sell.

2026-06-16 • via Tripadvisor
V
Viktor • extended_group • cy
9
2026-06-10 • via Nuitee
D
Dulaanjargal • solo_traveller • mn
10
Pros:

Very clean and service good.

2026-05-29 • via Nuitee
D
Davaajargal • couple • mn
8
2026-05-26 • via Nuitee
A
Anastasia • solo_traveller • ru
10
Получила удовольствие
Pros:

Все очень удобно

2026-05-13 • via Nuitee
O
orgilono • Family
10
Overall best hotel in the city
Pros:

My grandparents stayed here for approximately 6 weeks, and service-wise, environment-wise, it was definitely top-notch.

2026-04-23 • via Tripadvisor
A
Alexander • family_with_children • bg
10
2026-04-14 • via Nuitee
S
SONKUR • solo_traveller • tr
10
2026-03-22 • via Nuitee
V
Vadim • solo_traveller • kz
9
2026-03-19 • via Nuitee
A
Arina • extended_group • ru
10
2026-03-06 • via Nuitee
3
30rajivb • Family • New Delhi, National Capital Territory of Delhi
2
Should change Name From Shangrila To Shame La
Pros:

One of the worst Shangrila ever. My stay at Shangri-La Ulaanbaatar was deeply disappointing. I ordered in-room dining, and the food arrived absolutely cold after more than an hour and without any accompaniments sauces— a clear sign of indifference. The only two of the vegetarian options weren’t available What made the experience worse was the attitude. of the kitchen staff. While they didn’t outright say anything offensive, their behavior made it clear that if you don’t eat beef, you’re simply disregarded. They refused to offer any substitutions or alternatives, leaving the impression that guest preferences or dietary needs were not respected at all.

Even basic requests were met with resistance. When we asked for more tea sachets, we were refused on the grounds that “housekeeping services were provided only twice in a day and absolutely not after 6:00 pm.” For a hotel claiming five-star standards, this lack of flexibility and care is shocking.

To be fair, the Assistant Night Duty Manager did all in her capacity to placate us, and her professionalism stood out in contrast to the rest of the experience. Unfortunately, one person’s effort cannot make up for the dismissive approach, poor service, and cold food that defined our stay.

Hospitality should mean attentiveness, respect, and genuine care, but here it felt more like arrogance and neglect. I would not recommend Shangri-La Ulaanbaatar to anyone expecting a Professional and welcoming Service.

2026-03-05 • via Tripadvisor
S
Simon21a • Business • United Kingdom
10
Excellent experience
Pros:

This is an excellent hotel, well-located in the city centre and providing a very comfortable, quiet and attentive stay for guests. Dining options are great and the lobby cafe also provides a relaxing space and delicious cakes. Staff were consistently polite and eager to assist. My only complaint was that the hotel uses a public gym in the shopping mall which the hotel is connected to. The gym is large and fantastically equipped but it is also so busy in the evenings that it was impossible to get access to any weights machines or equipment - even just walking around in the crowds was hard. Hotel guests with the option should therefore go in the morning or afternoon. City traffic is heavy and walking was by far the easiest way to get to and from meetings. Airport transfers can take 45 minutes to 2 hours depending on the time and day.

2026-02-16 • via Tripadvisor
T
Tumurtogoo • extended_group • mn
10
2026-01-04 • via Nuitee
O
Oleg • solo_traveller • ru
9
Pros:

Хороший отель для бизнес путешественников. Прекрасное расположение, отличный завтрак, хорошее обслуживание. Большой фитнес зал.

2025-12-20 • via Nuitee
H
Hoang Anh • couple • au
5
2025-12-11 • via Nuitee
I
Irina • solo_traveller • mn
10
2025-12-06 • via Nuitee
P
P599YYmarieb • Family
10
We loved this hotel!
Pros:

Loved our days at the Shangri-La UB. They were so accommodating for early checkin and checkout. Beautiful spa and beautiful room.

2025-11-29 • via Tripadvisor
B
Boeko • family_with_children • mn
7
2025-11-03 • via Nuitee