Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Great staff
Cons:
Slow check-in system
Issues with food quality

Categories

Cleanliness
8.11
Overall cleanliness was mentioned as below standard with concerns about grubby feel.
Service
9.58
Staff were engaging and accommodating, although there were some technical difficulties.
Location
9.62
Convenient for early morning flights, but soundproofing issues noted.
Room Quality
7.57
Rooms were generally clean, but issues with the mattress and shower size were raised.
Amenities
8.6
Missing dishes and cutlery were noted, affecting overall amenities.
Value for Money
8.56
Perceived as average value, with some dissatisfaction regarding room service.
Food and Beverage
7.61
Mixed experiences with breakfast items and service.
Overall Experience
9.18
Overall stay enjoyed despite several issues; actual experience was average to positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:40

Property Description

Convenient Airport Location
Ibis Mackay, situated at Mackay Airport, provides comfortable accommodation just a short drive away from Mackay CBD.

On-Site Dining and Bar
Enjoy the convenience of dining at the hotel's restaurant offering meals throughout the day and unwind at the bar open during daytime and evenings.

Modern Room Amenities
Indulge in plush bedding, Smart TV, coffee/tea facilities, complimentary toiletries, and a hairdryer in every room for a relaxing stay.

Ready to experience comfort and convenience at Ibis Mackay? Book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Location

Guest Reviews

Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 9.18
A
Anzel • solo_traveller • au
7
Does the trick
Pros:

Neat tidy and clean. Small gym , the treadmill was malfunctioning but overall okay. Great value for money

Cons:

Small shower

2026-09-11 • via Nuitee
M
Muhammad Shamsul • solo_traveller • au
10
Excellent service
Pros:

Location

Cons:

None

2026-09-10 • via Nuitee
T
Tracey • couple • au
9
2026-09-10 • via Nuitee
C
Christine • couple • nz
8
Pros:

Breakfast available early but not as many choices as in past stays.
Very nice barramundi dinner

2026-09-08 • via Nuitee
R
Roman • solo_traveller • au
10
2026-09-07 • via Nuitee
C
Celia • extended_group • au
5
The public toilets in Inala would be cleaner
Pros:

When I checked out

Cons:

All the chairs and the lift the carpets the fridge were filthy , bed just sunk in the middle , loud banging and arguing out front of door crack heads yelling F and C word , just a dirty filthy uncomfortable hell hole , don't go .

2026-09-07 • via Nuitee
D
David • solo_traveller • au
9
Pros:

Location for my purposes. Room was fine.

Cons:

Nothing in particular

2026-09-07 • via Nuitee
D
debbie • couple • au
7
Great place to stay before or after a flight
Pros:

Great location. Room is small but comfy.

Cons:

The aircon in our room sounded like an aeroplane!

2026-09-07 • via Nuitee
H
Heather • solo_traveller • au
10
Pros:

Walking distance to the airport very clean and comfortable

Cons:

The airconditioner in the dining area in the evening was freezing

2026-09-07 • via Nuitee
P
Peni • couple • au
7
Great
Pros:

Location cleanliness affordable

Cons:

Beds rolled around

2026-09-07 • via Nuitee
A
Andrea • couple • au
7
2026-09-07 • via Nuitee
N
Natalie • solo_traveller • au
10
2026-09-06 • via Nuitee
H
Howard • couple • au
7
Comfortable stay in Mackay
Pros:

Good location

Cons:

Reception staff were very poor. No explanations or details were provided. Restaurant staff were excellent. Very customer focussed

2026-09-06 • via Nuitee
D
Daniel • solo_traveller • nz
8
2026-09-05 • via Nuitee
D
Daniel • solo_traveller • nz
8
2026-09-05 • via Nuitee
M
Mark • couple • au
7
Nice but I really think its over priced
Pros:

Breakfast was magnificent, bed was very comfortable, we asked for extra pillows and the guy said he would try and find some, didn't call us to say no there wasn't any. I thought was a bit strange. I think its a little overpriced but right beside the airport was very handy. Overall it was ok. Clean.

Cons:

The late-night person on the desk. Not friendly one bit.

2026-09-04 • via Nuitee
A
Amie • solo_traveller • au
10
2026-09-04 • via Nuitee
P
Peter • couple • au
7
Was good for what we needed at the time but could find better value in the area
Pros:

Position and friendly staff

Cons:

Showers too small

2026-09-03 • via Nuitee
T
Tahnee • couple • au
3
2026-09-02 • via Nuitee
P
paul • couple • au
7
2026-09-02 • via Nuitee