Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Great staff
Cons:
Slow check-in system
Issues with food quality

Categories

Cleanliness
8.11
Overall cleanliness was mentioned as below standard with concerns about grubby feel.
Service
9.58
Staff were engaging and accommodating, although there were some technical difficulties.
Location
9.62
Convenient for early morning flights, but soundproofing issues noted.
Room Quality
7.57
Rooms were generally clean, but issues with the mattress and shower size were raised.
Amenities
8.6
Missing dishes and cutlery were noted, affecting overall amenities.
Value for Money
8.56
Perceived as average value, with some dissatisfaction regarding room service.
Food and Beverage
7.61
Mixed experiences with breakfast items and service.
Overall Experience
9.18
Overall stay enjoyed despite several issues; actual experience was average to positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:40

Property Description

Convenient Airport Location
Ibis Mackay, situated at Mackay Airport, provides comfortable accommodation just a short drive away from Mackay CBD.

On-Site Dining and Bar
Enjoy the convenience of dining at the hotel's restaurant offering meals throughout the day and unwind at the bar open during daytime and evenings.

Modern Room Amenities
Indulge in plush bedding, Smart TV, coffee/tea facilities, complimentary toiletries, and a hairdryer in every room for a relaxing stay.

Ready to experience comfort and convenience at Ibis Mackay? Book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Location

Guest Reviews

Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 9.18
G
Glenda • solo_traveller • au
8
Pros:

Quiet space and Comfortable bed with room service after a long day's drive

Cons:

Shower needs a hand held head as its a compact space

2026-10-12 • via Nuitee
F
Fiona • solo_traveller • au
9
Pros:

Location, and everything I expect in a hotel room.

Cons:

The bed was not as comfortable as I expected. 0

2026-10-11 • via Nuitee
I
Ian • solo_traveller • au
4
Cons:

The mini fridge in the room kept me awake all night

2026-10-11 • via Nuitee
P
Peter • solo_traveller • au
6
More than happy with the stay staff courteous and friendly
Pros:

Fine reasonable and clean, breaky standard

Cons:

No beer choice and they forgot my entre

2026-10-11 • via Nuitee
K
Kattie • couple • au
6
2026-10-10 • via Nuitee
W
Walker • solo_traveller • au
8
2026-10-09 • via Nuitee
D
Ditdit • solo_traveller • au
7
Pros:

Near airport

Cons:

No kitchen

2026-10-09 • via Nuitee
S
Samantha • couple • au
10
2026-10-09 • via Nuitee
T
Tania Chandler • solo_traveller • au
8
2026-10-09 • via Nuitee
A
Amie • solo_traveller • au
8
2026-10-09 • via Nuitee
A
Alan • solo_traveller • au
9
Pros:

Location
Proximity to the Airport
Service with a smile (always)
Helpfulness

2026-10-09 • via Nuitee
R
Ross • solo_traveller • au
9
2026-10-07 • via Nuitee
S
Sykes • couple • au
10
2026-10-07 • via Nuitee
J
Julia • family_with_children • au
10
2026-10-07 • via Nuitee
G
Gram • solo_traveller • au
10
2026-09-19 • via Nuitee
M
Mandy • couple • au
6
Comfortable but property needs some maintenance
Pros:

Location and restaurant

Cons:

Hot water was only slightly warm, reception was aware of the problem which was the same for 3 nights of my stay. One light in bathroom not working which was the same 3 months ago in a different room. Some maintenance required. Otherwise good experience

2026-09-17 • via Nuitee
M
Mark • couple • au
9
Pros:

Was only a very short stay but the place was clean and comfortable and staff were friendly

2026-09-16 • via Nuitee
H
Heidi • solo_traveller • au
5
Budget airport stay
Pros:

Their restaurant menu is good

Cons:

Rooms are dated, failing apart and not clean.
Staff presentation is lacking, from shirts not being tucked in to sneakers being worn by reception staff, hair isn’t brushed. Very poor first impression.

2026-09-16 • via Nuitee
J
Jaimi • solo_traveller • au
8
2026-09-16 • via Nuitee
B
Brad • couple • au
7
2026-09-16 • via Nuitee