Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent airport location; walking distance and quiet rooms despite proximity
Friendly, helpful staff mentioned frequently
Rooms often described as clean, comfortable and convenient for short stays
On-site restaurant with some praised meals (e.g., barramundi) and early breakfast availability
Easy check-in and parking; good value comments from some guests
Cons:
Inconsistent cleanliness; several reports of dirty carpets/fridge and poor maintenance
High prices for drinks at the bar and limited beer selection
Some rooms are small with compact showers and noisy mini-fridges or AC
Occasional poor reception presentation and communication
Facilities show wear (dated rooms, broken gym equipment, intermittent hot water/lighting issues)

Categories

Cleanliness
7.2
Mixed reports: numerous guests called rooms 'clean' and 'tidy', but several strong complaints described filthy carpets, dirty fridges and general poor upkeep in some rooms—indicates inconsistent housekeeping and maintenance.
Service
8.8
Generally positive: multiple mentions of courteous, friendly and helpful staff and ‘service with a smile’; a few reports of poor reception presentation and limited communication but overall service sentiment leans positive.
Location
9.5
Very strong: repeatedly praised for proximity to the airport and quiet rooms despite terminal adjacency; walking distance and convenient for flights frequently noted.
Room Quality
7.4
Mixed: many guests found rooms comfortable and beds acceptable, but common issues included small showers, noisy mini-fridges, beds that sag or roll, and dated fittings—room comfort is uneven.
Amenities
7.6
Moderate: restaurant and basic amenities are available and generally functional; however complaints about limited beer selection, expensive drinks, small/partly malfunctioning gym equipment and some failing fixtures reduce the score.
Value for Money
7
Below target: several guests felt prices were inflated due to airport location and called out expensive bar prices; others felt it was good value—overall perception skews toward slightly poor value.
Food and Beverage
8.4
Generally positive for food: menu and specific meals (e.g., barramundi) were praised and restaurant staff were noted as attentive; criticisms focus on limited breakfast choices and pricey/limited bar options.
Overall Experience
8.9
Positive overall: many guests would stay again and described the stay as comfortable and convenient for travel; occasional very negative experiences on cleanliness/service reduced consistency but did not dominate overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Airport Location
Ibis Mackay, situated at Mackay Airport, provides comfortable accommodation just a short drive away from Mackay CBD.

On-Site Dining and Bar
Enjoy the convenience of dining at the hotel's restaurant offering meals throughout the day and unwind at the bar open during daytime and evenings.

Modern Room Amenities
Indulge in plush bedding, Smart TV, coffee/tea facilities, complimentary toiletries, and a hairdryer in every room for a relaxing stay.

Ready to experience comfort and convenience at Ibis Mackay? Book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Location

Guest Reviews

8.1
Based on 2074 reviews
Cleanliness: 7.2
Service: 8.8
Location: 9.5
Room Quality: 7.4
Amenities: 7.6
Value for Money: 7
Food and Beverage: 8.4
Overall Experience: 8.9
V
Vicki • solo_traveller • au
5
Cons:

Felt because it was located at the airport. The price was inflated to airport exorbitant prices. Drinks at the bar were very expensive.

2026-10-30 • via Nuitee
C
Cheyenne • family_with_children • au
10
2026-10-30 • via Nuitee
S
Sharon • solo_traveller • au
10
2026-10-29 • via Nuitee
S
Sydney • solo_traveller • au
10
Would stay again. Very nice!
Pros:

I liked that it was so easily accessible from the airport and that it was soundproof. I was able to get a later check out at no extra charge.

Cons:

The price was a little high for my liking

2026-10-29 • via Nuitee
K
Kelly • couple • au
8
Good quality for reasonable price
Pros:

Easy check in and parking

2026-10-26 • via Nuitee
I
Id • family_with_children • au
10
2026-10-25 • via Nuitee
T
Tofuinuu • family_with_children • au
3
2026-10-23 • via Nuitee
A
Aaron • family_with_children • au
7
Great stay, quiet, easy to get to.
Pros:

Very quiet. Made me question if the airport next to the hotel was real or not because we didn't really hear a plane take off at all the whole time we were there . Hahahahaha

2026-10-22 • via Nuitee
S
Strelec • extended_group • au
8
2026-10-21 • via Nuitee
P
Peter • couple • au
6
Pros:

Location to airport

Cons:

Selection of beer. TV picture was breaking up due to storm.

2026-10-18 • via Nuitee
E
Edwards • solo_traveller • au
7
Okay
Pros:

Noise proof could not here any planes being next to the airport

Cons:

$16 for a schooner of beer 😳ridiculous

2026-10-17 • via Nuitee
F
Fabian • extended_group • au
9
Excellent, great staff, great room and breakfast was good too.
2026-10-15 • via Nuitee
M
Marcus • couple • au
8
2026-10-14 • via Nuitee
G
Glenda • solo_traveller • au
8
Pros:

Quiet space and Comfortable bed with room service after a long day's drive

Cons:

Shower needs a hand held head as its a compact space

2026-10-12 • via Nuitee
I
Ian • solo_traveller • au
4
Cons:

The mini fridge in the room kept me awake all night

2026-10-11 • via Nuitee
F
Fiona • solo_traveller • au
9
Pros:

Location, and everything I expect in a hotel room.

Cons:

The bed was not as comfortable as I expected. 0

2026-10-11 • via Nuitee
P
Peter • solo_traveller • au
6
More than happy with the stay staff courteous and friendly
Pros:

Fine reasonable and clean, breaky standard

Cons:

No beer choice and they forgot my entre

2026-10-11 • via Nuitee
K
Kattie • couple • au
6
2026-10-10 • via Nuitee
A
Alan • solo_traveller • au
9
Pros:

Location
Proximity to the Airport
Service with a smile (always)
Helpfulness

2026-10-09 • via Nuitee
W
Walker • solo_traveller • au
8
2026-10-09 • via Nuitee