ibis Mackay

Hotels
•
Accor
8.6 (120 reviews)
Christensen Crescent, Mackay Airport, South Mackay, Queensland, 4740 , South Mackay , AU
61-7-48980000

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Facilities

Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Clean rooms
Great staff
Cons:
Slow check-in system
Issues with food quality

Categories

Cleanliness
8.11
Overall cleanliness was mentioned as below standard with concerns about grubby feel.
Service
9.58
Staff were engaging and accommodating, although there were some technical difficulties.
Location
9.62
Convenient for early morning flights, but soundproofing issues noted.
Room Quality
7.57
Rooms were generally clean, but issues with the mattress and shower size were raised.
Amenities
8.6
Missing dishes and cutlery were noted, affecting overall amenities.
Value for Money
8.56
Perceived as average value, with some dissatisfaction regarding room service.
Food and Beverage
7.61
Mixed experiences with breakfast items and service.
Overall Experience
9.18
Overall stay enjoyed despite several issues; actual experience was average to positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:40

Property Description

Discover an unforgettable escape at ibis Mackay, where comfort meets modern convenience in the heart of Queensland.

Recreational Oasis
Dive into relaxation at our outdoor pool or stay active in our fitness center. With a variety of recreational amenities, you’ll find countless ways to unwind after a day of exploration.

Gourmet Dining
Savor exquisite Modern European cuisine at TurBARlence, our stylish bar/lounge perfect for lunch, dinner, or brunch. Enjoy the ease of 24-hour room service and daily buffet breakfasts to energize your mornings.

Optimal Connectivity and Comfort
Stay connected with complimentary wired and wireless internet throughout the hotel. Each of our 152 air-conditioned rooms is designed for your comfort, featuring refrigerators, LED televisions, and modern bathrooms equipped with essential comforts.

Don't miss the chance to experience the best of Mackay; your ideal getaway awaits!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.6
Based on 120 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 9.18
N
Nick • solo_traveller • au
8
2026-05-23 • via Nuitee
M
Mathew • couple • au
1
Dirty room, disappointing experience, and poor service when the issues were raised.
Pros:

Location

Cons:

We arrived late after a delayed flight and were handed a key to a room that was clearly not properly prepared. The room had rubbish still in the bin, signs the shower had been used, broken TV fittings, and the bedding contained visible stains and even food debris despite the bed being made.

The following morning the manager explained the room had been placed out of service after the previous guest complained about the TV, but somehow became available again through the booking system. The explanation may well be true, but the overall response felt more like brushing it off than actually trying to make things right.

Mistakes happen. What disappointed us most was how quickly we were brushed off afterwards with little more than an apology.

2026-05-20 • via Nuitee
C
Cecilia • couple • au
7
2026-05-20 • via Nuitee
L
Lyndsay • couple • au
3
Good location and dinner, but the room condition and lack of response were very disappointing
Pros:

Location to the airport and the restaurant

Cons:

The location of the hotel was convenient and the dinner was good, but unfortunately that was where the positives ended for me.

The previous guest in my room had clearly been smoking, and the smell in the room was extremely strong. I am not sure how the room was passed as “ready for the next guest” by housekeeping in that condition.

Even more concerning was that there was a dirty old sock covering the fire alarm, which had not been removed prior to my arrival. Thankfully I noticed it and removed it myself, as it would have been dangerous to sleep in the room without a functioning fire alarm.

I reported the smoke smell to reception. While I understand they were unable to move me due to lack of room availability, I would have expected some form of acknowledgment or compensation given the condition of the room — even something small such as a reduced room rate or a dinner voucher.

Overall, the experience was disappointing and well below what I would expect from a hotel stay.

2026-05-20 • via Nuitee
D
Dunk • couple • au
4
Unhappy, Disappointed, Tired.
Pros:

Bed was comfy, room was clean, Dinner meal was delicious.

Cons:

Both of us had ZERO sleep. The blind wasn't dark enough to block out the big shining lights that shone through the huge window. The worst night we both have ever had at a hotel. The bathroom was darker than out in the room. IAnd one can of Canadian club was $15. We know prices have gone up, but that was ridiculous. Meal was a bit pricey as well, however it was a lovely meal. Thank goodness we had a good flight out that day. It made up for the disappointment of the night before.

2026-05-19 • via Nuitee
C
Claudia • couple • au
3
2026-05-19 • via Nuitee
E
Ellis • solo_traveller • au
7
A good 3 star hotel in an excellent location
Pros:

Location clean comfortable bed all one needs

Cons:

Like many hotels the room was too warm most of the night

2026-05-19 • via Nuitee
C
Callan • solo_traveller • au
1
Would not recommend
Pros:

Nothing I accidentally booked the wrong dates and I asked ibis if it was possible to change and they confirmed it was okay over a phone call then when they sent me a confirmation email they rejected me with no explanation!

Cons:

I accidentally booked the wrong dates and I asked ibis if it was possible to change and they confirmed it was okay over a phone call then when they sent me a confirmation email they rejected me with no explanation!

2026-05-18 • via Nuitee
G
Grady • couple • au
10
2026-05-17 • via Nuitee
S
SEAN • couple • gb
9
Very adequate for two day stopover on route.
Pros:

Comfortable room good breakfast and more than adequate evening meal. Staff very helpful.

Cons:

Nothing

2026-05-17 • via Nuitee
B
Brett • solo_traveller • au
7
2026-05-17 • via Nuitee
R
Rachael • family_with_children • au
10
Pros:

Unfortunately, my visit to Mackay was under unfortunate circumstances to see a relative in palliative care.

The team were beautiful and I had the most incredible experience with the night Manager and the incredible chef and the waitresses that were running the restaurant. Absolutely beautiful humans. The girls in the restaurant was so lovely to my small daughter and we’re always smiling trying to help.

2026-05-15 • via Nuitee
T
Teasha • solo_traveller • au
10
2026-05-15 • via Nuitee
J
Jaimi • solo_traveller • au
10
2026-05-15 • via Nuitee
W
Wayne • solo_traveller • au
8
Pros:

Good sized room, tidy.

Cons:

The sheets on one had fresh blood stains and the mattress protector had hair on it. Disgusting.

2026-05-14 • via Nuitee
M
Michelle • couple • au
8
Very convenient for an early morning flight
Pros:

Lovely staff

Cons:

Light in bathroom needs attention

2026-05-14 • via Nuitee
A
Adam • extended_group • au
8
Not bad - great central location, perfect for work stays.
Pros:

Facilities were all very good and its a handy location

Cons:

The restaurant was busy and ordering food was difficult due to low staff numbers. The cuts of meat were superb but then well and truly overcooked. We tried the restaurant several times with similar results.

2026-05-13 • via Nuitee
K
Kerryn • solo_traveller • au
7
Comfortable
Pros:

n/a

Cons:

Bathroom had offensive odour on arrival

2026-05-13 • via Nuitee
S
Stephen • solo_traveller • au
4
Pros:

Location and cleanliness

Cons:

Untrained staff. Collapsing mattress.

2026-05-12 • via Nuitee
L
Louis • solo_traveller • au
10
2026-05-12 • via Nuitee