Gatlinburg Inn

Hotels
8.9 (2960 reviews)
755 Parkway , Gatlinburg , US
+1 (865) 436-5133
[email protected]

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Free
Children allowed

Facilities

Breakfast available (surcharge)
Free WiFi
Free Parking
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Prime central location / walkable to attractions
Friendly, helpful staff
Consistently praised breakfast
Clean rooms and fresh towels mentioned often
Balconies and charming historic features
On-site parking and pool
Comfortable atmosphere / sitting room with fireplace
Good price / value
Cons:
Uncomfortable or concave mattresses reported
Uneven/warped floors in older building
Occasional musky smell in some rooms
Only one elevator (can be inconvenient)
Shower temperature fluctuations for some guests
A guest reported a non-working refrigerator
Some noise at night
Hilly route to push luggage carts / parking access quirks
Lack of grab bar in shower for accessibility

Categories

Cleanliness
8.5
Multiple guests note clean rooms and fresh towels; isolated issues include a musky smell for one guest and some reports of uneven/warped floors which affected perceived room condition.
Service
9.2
Staff repeatedly praised as friendly, helpful and excellent; breakfast service also highlighted positively across reviews.
Location
9.6
Consistently described as a great, central location within walking distance of attractions; location is a primary draw for many guests.
Room Quality
7.3
Mixed room quality: positives include balconies, large rooms and suites, but several guests reported uncomfortable/concave mattresses, uneven floors, a non-working refrigerator, and dated decor/smell.
Amenities
9
Good amenities noted (breakfast, pool, balconies, sitting room with fireplace, on-site parking); some operational annoyances such as only one elevator and a hilly cart route.
Value for Money
9.1
Several guests comment on good price and willingness to return; one guest felt the room did not match online expectations, but overall perceived as good value.
Food and Beverage
9.5
Breakfast repeatedly described as 'fabulous' or very good — a clear strength in guest feedback.
Overall Experience
9
Overall sentiment is positive with many guests saying they'd return due to location, staff and breakfast; isolated negatives (noise, mattress, smells) lower the score slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Since 1937 the Historic Gatlinburg Inn has been one of the most iconic landmarks and hotels in Gatlinburg, Tennessee. Located on the Parkway in downtown Gatlinburg, steps from attractions, shopping and dining and minutes from the Great Smoky Mountains National Park. 70 rooms, newly renovated, with complimentary full hot breakfast and Wi-Fi. A Tennessee Music Pathways destination where Rocky Top was written.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 21 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.9
Based on 2960 reviews
Cleanliness: 8.5
Service: 9.2
Location: 9.6
Room Quality: 7.3
Amenities: 9
Value for Money: 9.1
Food and Beverage: 9.5
Overall Experience: 9
E
Erica • couple • us
10
2026-10-29 • via Nuitee
M
Meichen • couple • us
10
2026-10-28 • via Nuitee
D
DBain • couple • us
10
Pros:

Great location. Comfy beds. Great People and Awesome breakfast..... 😃

2026-10-28 • via Nuitee
M
miles • solo_traveller • us
10
Pros:

As always the location and staff is excellent

2026-10-27 • via Nuitee
M
Matthew • couple • us
8
2026-10-27 • via Nuitee
T
Tony • couple • ca
9
2026-10-26 • via Nuitee
L
Lauren • couple • us
8
Charming old hotel in the hear of Gatlinburg
Pros:

Charming, historic and great location. Free parking on site. Nice to have a balcony off the room, even if it just overlooked a parking lot. The sitting room with the fireplace and games was quaint and the outdoor fireplace as well.

Cons:

I had no issue with the uneven, warped floors. What else would you except from a hotel built in 1937?? But the fact the mattress was concave in the middle was not great and pretty uncomfortable. An uncomfortable mattress is a pretty big deal when 80% of the function of the hotel room is to have a place to sleep.

2026-10-25 • via Nuitee
M
Marina • couple • us
10
Pros:

Me gustó mucho hospedarme aquí, excelente ubicación, todo muy cómodo, definitivamente volvería a hospedarme aquí cuando esté de viaje por esos lugares.

2026-10-23 • via Nuitee
M
Michael • couple • us
10
2026-10-22 • via Nuitee
M
mike • couple • us
10
we will be back again due to location and easy going staff.
Pros:

its location in the city is one of its great draws. we enjoyed the breakfast every morning and the staff was very nice, our room (suite) was fabulus. later in the evening we would sit at the pool and watch folks on the lift just perfect quite time.

Cons:

we were pleased with everything.

2026-10-21 • via Nuitee
C
Christina • couple • us
8
Flashback to old days!!
Pros:

Absolutely love the location!! We didn't need to drive anywhere cause everything was in walking distance from the Inn. The room was very large. Had 2 balconies. The shower was large. It actually had 2 shower heads which I have never seen in a bathroom before...at least not in a hotel room.

Cons:

Now I knew when I booked the room that the decor was old...I mean like your great grandmother old...but didn't bother me but the smell did. My husband couldn't smell it but it really bothered me. It was kinda a musky smell..hard to explain. I had to go buy some Febreze to help with the smell. The place does have a creepy side to it but that was fine especially for Halloween season.

2026-10-20 • via Nuitee
C
Cara • couple • us
10
2026-10-20 • via Nuitee
P
Patricia • family_with_children • us
10
Pros:

Everything! Love it here because it's quite & convenient to everything!

Cons:

The shower water would be hot then go very cold!

2026-10-19 • via Nuitee
T
Tracey • couple • us
9
Pros:

The accessibility to everything on the strip!

Cons:

Only 1 elevator

2026-10-19 • via Nuitee
C
Carol • couple • us
4
Sorry, I will never stay at this place again.
Pros:

Location was ok. Had clean towels/wash cloths. balcony view was nice.

Cons:

Refrigerator did not work, the room was not as expected. What I booked online was much nicer looking than what we got. You must have used AI. They said it was an upgrade. Two rooms, the family suite, two people did not need two rooms. The shower was not a walk-in shower as advertised. The floors were uneven. The room ended up freezing in the night. Had to get up and adjust the thermostat. Should not have had to do that. When I asked the front desk about the difference of the room, I was told it was an upgrade. Another guest was at the desk, and they immediately told them they had an upgrade too. I think the wool was being pulled over our eyes. Parking, one way in and one way out. If you park in the back, you have to go around the block to get to the front door for loading, and going around the block is not a 5 minute trip.

2026-10-19 • via Nuitee
B
Brian • couple • us
10
Pros:

Location. Breakfast. Clean and the staff is great.

2026-10-19 • via Nuitee
W
Wendi • couple • us
9
Pros:

Great location right in the center of town! Also the breakfast was fabulous!

Cons:

Nothing

2026-10-18 • via Nuitee
D
Dale • couple • us
10
2026-10-18 • via Nuitee
J
Jennifer • couple • us
10
2026-10-18 • via Nuitee
D
Don • couple • us
8
Good overall
Pros:

Breakfast was very good. Could’ve used a grab bar in the shower as I am older and hard to get in a regular tub to a shower.

Cons:

Heard through the wall walls and upper floor

2026-10-16 • via Nuitee