Best Western Plus White Horse Hotel

Hotels
Best Western Plus
8.1 (1447 reviews)
68 Clooney Road , Derry Londonderry , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Comfortable beds
Nice amenities
Cons:
Cleanliness issues
Location further from city center
Room quality concerns

Categories

Cleanliness
7.74
Some reviews indicated issues with bathroom cleanliness and dated decor.
Service
9.21
Staff were consistently described as friendly and helpful.
Location
7.75
Some guests mentioned it being farther from the city center than expected.
Room Quality
7.2
Issues with room size, noise, and a lack of bath facilities were noted.
Amenities
8.23
Leisure facilities were praised but some areas needed refreshing.
Value for Money
7.19
Guests felt that the price was high for the overall experience.
Food and Beverage
9.24
The quality of food received high praise from many guests.
Overall Experience
8.21
Most guests expressed a desire to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:11

Property Description

Luxurious Accommodation and Dining Experience

Award-Winning Restaurant and Leisure Centre
Indulge in a culinary journey at the 68 Clooney Restaurant, offering a modern British menu with seasonal delights. Unwind at the leisure club with a large swimming pool, fully equipped gym, sauna, and steam room.

Centrally Located for Exploration
Conveniently situated for discovering North West Ireland, the hotel provides easy access to Derry's historic walls, the North Antrim coast, and the picturesque Sperrin Mountains.

Modern Comforts and Amenities
Enjoy comfortable rooms with tea/coffee facilities and sleek modern bathrooms. Free parking and Wi-Fi add to the convenience of your stay at Best Western White Horse Hotel.

Book now to experience a perfect blend of luxury, relaxation, and exploration at our family-run 4-star hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BFS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for £20 per person per night when using an existing bed.
    Children up to and including 12 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1447 reviews
Cleanliness: 7.74
Service: 9.21
Location: 7.75
Room Quality: 7.2
Amenities: 8.23
Value for Money: 7.19
Food and Beverage: 9.24
Overall Experience: 8.21
L
Lillian solo_traveller gb
10
perfect stay
Pros:

bar and restaurant staff very welcoming
great atmosphere around the hotel
food was delicious

Cons:

nothing not to like

2026-07-25 via Nuitee
P
Paul solo_traveller gb
8
Pros:

Food was quality & staff were excellent

2026-07-25 via Nuitee
R
Ryan solo_traveller gb
10
2026-07-24 via Nuitee
L
Laura couple gb
10
2026-07-23 via Nuitee
T
Thomas solo_traveller ch
7
Pros:

Restaurant besser als erwartet

Cons:

Pool, Sauna und Dampfbad kann man vergessen

2026-07-22 via Nuitee
G
Grainne solo_traveller ie
8
Trip with two under 3s
Pros:

The staff were all very accommodating and helpful, the room was a good size and the outdoor hot tubs were fabulous, well worth booking.

Cons:

The dinner on our first night was wildly expensive for what it was £25 just for a vegetarian main course, seemed a bit mad. We stayed 3 nights, breakfast ordered to the table the first morning was great but I think the chef must have been sick the following 2 mornings because everything was unfortunately overdone. Also for the price I would expect the self-serve area to be better stocked, most mornings there was no cheese, poor pastry selection and clearly stale bread from the night before.

2026-07-21 via Nuitee
D
Daniel solo_traveller gb
10
Pros:

Very impressed with the hotel it is beautifully decorated and clean I loved the location good accessible parking and only a couple minutes from city centre, staff are very helpful.

Cons:

Couldn't fault it.

2026-07-21 via Nuitee
R
Reggie solo_traveller ie
9
Pros:

Quiet place great location swimming pool and gym bonus.. comfortable bed

Cons:

Couldn't fault it at all

2026-07-21 via Nuitee
M
Mariea solo_traveller ie
6
Pros:

The pool is lovely and food was tasty

2026-07-21 via Nuitee
S
Shabbir solo_traveller gb
8
2026-07-20 via Nuitee
D
Dominic solo_traveller gb
10
Extremely helpful and Friendly staff especially Pius in the spa room.
Pros:

Extremely well kept, smelled good, some hotels there is an old fusty smell but really lovely decor and colour schemes and gaily modern. Room was well finished and extremely spacious. Shower was perfect too.

Cons:

Spa, steam room, and pool were included in the price.

2026-07-20 via Nuitee
D
Demi family_with_children au
1
Avoid
Pros:

Nothing, avoid it.

Cons:

Worst hotel I’ve ever stayed at, dirty and feels like a truckers hotel, the pool and leisure facilities are horrible + it’s an extra £15 to use a jacuzzi for 30 mins per person. At 10.30am on the day of check out house keeping opened the door and came into my room without knocking waking my son up from a nap. The shower door in our bathroom also nearly fell on top of my son as it was hanging off. Avoid.

2026-07-19 via Nuitee
V
Vincent couple gb
6
It was OK.
Pros:

Friendly staff. Convenient for Londonderry and Limavady.

Cons:

One day our room was not made up. Had to go looking for towels coffee etc.
One night there was a domestic which involved police. Quite upsetting and disruptive. Went on until after 4am

2026-07-18 via Nuitee
N
Nina Judecis family_with_children gb
8
overall, cleanliness was great and staff paid attention to guests and very efficient.
Pros:

the staff during breakfast were great.

Cons:

some areas of the property clearly needed improvement.

2026-07-17 via Nuitee
T
Tove Lise family_with_children be
7
Pros:

Breakfast good

Cons:

Hotel is ok, swimming pool and leisure facilities in need of immediate renovation expensive for what is is!

2026-07-17 via Nuitee
R
Rachel family_with_children ie
9
2026-07-16 via Nuitee
F
Fleming couple gb
8
2026-07-16 via Nuitee
D
Dermot family_with_children ie
10
Beautiful hotel, ease of access to places of interest, well located and friendly people.
Pros:

Food was lovely, staff very friendly

Cons:

The heat in the room

2026-07-15 via Nuitee
M
Moore solo_traveller gb
7
2026-07-12 via Nuitee
C
Claire couple gb
10
2026-07-05 via Nuitee