BRYQS Hotel KL Sentral

My wife and I arrived quite late in the evening and checked in. We were made to sign a contract stating that our two-night stay was non-refundable. After experiencing the room, it’s honestly no wonder you have to make guests sign a contract like this.

When we entered our room, we were absolutely shocked. It was filthy, had an awful smell, and there were no towels provided at all.

We informed the lady at reception, Pallavi, and explained that we needed two towels. Despite this, she initially returned with only one towel. When we asked for the second, she made a fuss and started huffing, which honestly made us assume that there were no clean towels left available. Eventually, she returned with another towel, only for us to discover that it was filthy and covered in stains. We were absolutely appalled that a hotel would provide guests with a towel in that condition. When we raised this with her, she simply huffed again and walked away rather than making any effort to resolve the issue.

At this point, we were so appalled by the room and the service that we packed our bags and returned to the lobby at around midnight. We explained that the room did not meet even the most basic cleanliness standards and asked for a refund, as we had booked two nights but were forced to leave because the room was not fit for us to stay in.

Pallavi was extremely unhelpful throughout the entire situation. She repeatedly huffed and puffed, addressed us as “bro”, and showed absolutely no professionalism or empathy. She told us there was nothing she could do because she was not the manager.

We therefore had no choice but to leave without our money and contact the hotel again the following morning to speak to the manager.

When I called the next morning, I explained everything that had happened. I was told that the situation would be discussed with the manager and that someone would get back to me. Nobody ever did.

Nothing really

Room service is not good. Customer care and communication also not very good. The staff is not much help full. Room services done by some untrained staff and is not good.

So many things that added up. Firstly, very dirty bathroom (brown and black stains in shower, bad smell). Inconsistency in fresh towel availability. Faulty door lock (almost got locked out of my own room late at night twice). Required security deposit.

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The bed sheets had stains, the amenities are old and could use some renovation. The bathroom lacks ventilation

We did not stay coz last minute notified us that power failure n need to cancel our booking

到着時だけコップに汚れがあった、自分で洗って使えば問題ないレベルではあります。

Malheureusement, nous avons été très déçus par la propreté de l’hôtel. À notre arrivée, nous avons constaté plusieurs taches sur le lit, ce qui était vraiment désagréable. Il y avait également beaucoup de fourmis qui entraient dans la chambre par une fissure située près du lit. La chambre ne donnait clairement pas une impression de propreté et d’entretien. Pour un hôtel, l’hygiène devrait être une priorité. Nous ne recommandons malheureusement pas cet établissement.

Una toalla para Dos noches. Sin mando a distancia, completamente sucio, al día siguiente eran las 14 30 y aún no habían cambiado las toallas, las instalaciones obsoletas, muebles rayados, reclamo mando a distancia y ni me lo traen. Me tuve que ir un día antes a otro hotel. No vayáis encima el recepcionista maleducado.