BRYQS Hotel KL Sentral

Hotels
22, Jalan Tun Sambanthan 3, Brickfields , Kuala Lumpur , MY

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient pricing
Cons:
Dirty rooms
Unpleasant smell
Poor maintenance

Categories

Cleanliness
5.06
Numerous complaints regarding dirty rooms and facilities.
Service
9.53
Many positive remarks about friendly and helpful staff.
Location
7.07
Location is described as far and scary to walk at night.
Room Quality
6.02
Rooms reported as smelly, dirty, and poorly maintained.
Amenities
7.55
Some amenities like kettle available but overall lacks essential features.
Value for Money
8.51
Price seems reasonable, but quality does not meet expectations.
Food and Beverage
9.56
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
7.53
Many guests expressed dissatisfaction with their overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:33

Property Description

Convenient Location near Transportation Hubs:
With a quick 8-minute walk to KL Sentral station and easy access to the International airport, Royce Hotel ensures hassle-free travel for guests.

Dining Experience at In-house Restaurant:
Savor delicious meals at the hotel's in-house restaurant, offering a diverse menu to suit every palate.

Comfortable Rooms with Modern Amenities:
Relax in rooms equipped with a flat-screen TV, kettle, and private bathroom with complimentary toiletries. Some units even feature a luxurious spa tub for added indulgence.

Ready to experience the convenience and comfort of Royce Hotel? Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property will collect a deposit upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

Cleanliness: 5.06
Service: 9.53
Location: 7.07
Room Quality: 6.02
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 9.56
Overall Experience: 7.53
M
Muhammad • family_with_children • au
3
2026-10-17 • via Nuitee
A
Amar • solo_traveller • my
8
2026-10-17 • via Nuitee
M
Murugiah • couple • my
10
It was a pleasant and peaceful
Pros:

Everything

Cons:

Nothing

2026-10-15 • via Nuitee
R
Raja • solo_traveller • my
9
great
Pros:

great

2026-10-13 • via Nuitee
B
benthungo • couple • in
1
2026-10-11 • via Nuitee
Y
YING • solo_traveller • jp
2
Far below a three-star standard.
2026-10-11 • via Nuitee
E
Elena • solo_traveller • es
6
Pros:

El tamaño de la habitación y ubicación de la estación central.

Cons:

No tenía ventana y olía muy mal a pintura.

2026-10-11 • via Nuitee
J
Joy • solo_traveller • ke
10
2026-10-10 • via Nuitee
A
Abdulsalam • couple • ng
6
Pros:

Renovation needed

2026-10-10 • via Nuitee
Z
Ziadoon • solo_traveller • iq
4
2026-10-09 • via Nuitee
Z
Zoë • solo_traveller • sg
6
You get what you pay for.
Pros:

Checking out was rather easy and the location (during the day) was nice.

Cons:

It felt a bit uncomfortable as a woman alone at night. It was also not very clean, I had found a shoe print on my sheets. There was a lot of hair on the floor and the bathroom was also not very clean.

2026-10-08 • via Nuitee
J
June Asmanita • solo_traveller • my
8
2026-10-08 • via Nuitee
P
Peter Talbot • solo_traveller • gb
8
Decent stay for the price
Pros:

Location not far from KL Sentral. Shower was good. Bathroom decent size

Cons:

I would of preferred something a bit closer to KL Sentral

2026-10-08 • via Nuitee
N
Nurul Ain • solo_traveller • my
6
2026-09-19 • via Nuitee
D
De Caro • couple • it
8
2026-09-19 • via Nuitee
L
Leo • couple • gb
1
⭐ 1 STAR — The worst hotel and service experience I have ever had.
Pros:

Nothing.

Cons:

My wife and I arrived quite late in the evening and checked in. We were made to sign a contract stating that our two-night stay was non-refundable. After experiencing the room, it’s honestly no wonder you have to make guests sign a contract like this.

When we entered our room, we were absolutely shocked. It was filthy, had an awful smell, and there were no towels provided at all.

We informed the lady at reception, Pallavi, and explained that we needed two towels. Despite this, she initially returned with only one towel. When we asked for the second, she made a fuss and started huffing, which honestly made us assume that there were no clean towels left available. Eventually, she returned with another towel, only for us to discover that it was filthy and covered in stains. We were absolutely appalled that a hotel would provide guests with a towel in that condition. When we raised this with her, she simply huffed again and walked away rather than making any effort to resolve the issue.

At this point, we were so appalled by the room and the service that we packed our bags and returned to the lobby at around midnight. We explained that the room did not meet even the most basic cleanliness standards and asked for a refund, as we had booked two nights but were forced to leave because the room was not fit for us to stay in.

Pallavi was extremely unhelpful throughout the entire situation. She repeatedly huffed and puffed, addressed us as “bro”, and showed absolutely no professionalism or empathy. She told us there was nothing she could do because she was not the manager.

We therefore had no choice but to leave without our money and contact the hotel again the following morning to speak to the manager.

When I called the next morning, I explained everything that had happened. I was told that the situation would be discussed with the manager and that someone would get back to me. Nobody ever did.

2026-09-19 • via Nuitee
F
Faramarz • couple • nl
8
Pros:

Environment close to the shop good staff

Cons:

Nothing really

2026-09-17 • via Nuitee
J
JIAXUAN • extended_group • cn
7
2026-09-17 • via Nuitee
I
Isabelle • solo_traveller • mu
10
2026-09-17 • via Nuitee
N
Nehal • solo_traveller • ae
6
2026-09-16 • via Nuitee