Hyatt Place Chicago/Downtown - The Loop

Hotels
•
Hyatt Place
8.6 (4611 reviews)
28 North Franklin Street , Chicago , us
+1 312-955-0950

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean accommodations
Cons:
Poor internet service
Limited parking options
Breakfast quality could be improved

Categories

Cleanliness
8.49
Clean but some guests mentioned issues with bed comfort and linens.
Service
9.46
Staff were described as kind and helpful; multiple positive mentions about service.
Location
9.5
Great location close to events and attractions, frequently noted in reviews.
Room Quality
8.45
Room quality was acceptable; some complaints about noise and bedding comfort.
Amenities
7.98
Disappointment regarding pool hours and limited breakfast options.
Value for Money
8.44
Some guests felt that certain amenities were not worth the price.
Food and Beverage
7.49
Breakfast options described as standard and not notably good.
Overall Experience
8.96
Overall positive experiences, despite some issues. Guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:15

Property Description

Central Location
Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures.

Modern Amenities
Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience.

Exceptional Services
With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay.

Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 60 per day.

Location

Guest Reviews

8.6
Based on 4611 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.96
C
Chatika • family_with_children • us
8
Everything and everyone was so nice. Loved the manager
Pros:

The location and great customer service

Cons:

The sewer smell in the bathroom’s drains and the gnats. Management took care of the smell and less gnats.

2026-07-24 • via Nuitee
L
Lysa • family_with_children • us
10
Pleasant stay, I would come back.
Pros:

The rooms were very clean and comfortable.

Cons:

There wasn’t anything I didn’t like.

2026-07-24 • via Nuitee
D
DER • solo_traveller • us
7
Decent stay
Pros:

Rooms fit 6 people. Beds were comfortable.

Cons:

No microwave. Parking instructions for app not given prior to arrival resulting in double charge parking fees. View from room was the building next door and can feel they can see into the room.

2026-07-24 • via Nuitee
M
melanies2018 • NONE • Richland, Kalamazoo County, Michigan
6
Nice hotel - underwhelming pool
Pros:

The hotel itself is very nice. Everything was clean. Our room was great! The hotel staff were pleasant and helpful. We even ate dinner at the hotel restaurant and it was decent food. I wanted to give this hotel an excellent review, but their pool was extremely disappointing! I picked the hotel partly because it had a pool and with a younger child, I knew that would be something she would enjoy in the evening. When we arrived, we were informed the pool closed at 8pm. I've stayed at several hotels and the earliest I have every known the pool to close was 10pm. So, we were disappointed by that. But, when we went down to swim, we were even more disappointed to find that the pool was barely bigger than a large bathtub. There were about 10 people, 8 or 9 kids and 1 adult, and it was a full pool. I would stay here again, if I just needed a nice hotel to stay at and didn't want a fun activity for my kids to do in the evening.

2026-07-23 • via Tripadvisor
N
Neil • solo_traveller • us
8
2026-07-23 • via Nuitee
J
Jennifer • family_with_children • us
3
Several staff were not welcoming or hospitable while others were. It is not very clean.
Pros:

Beds were comfortable, water pressure was good and location was accessible. My children loved the chess set!

Cons:

Some staff were not hospitable or responsive when the concern of cleanliness was brought to their attention, especially the night management staff. We were told there were different tiers of cleaning even though we initially requested as daily full cleaning. The bathrooms were not cleaned, the beds were not always made, the floor was sticky and filthy and the surfaces had a layer of dust. Had to file a formal complaint to get them to properly clean the room and remove a comforter with blood stain. We had to request for towels for our family of 5 every day. Was eventually partially comped for a day and breakfast, Julian and Aiasha were very responsive and thoughtful. Julian helped me find aan urgent care location when my son broke out in hives on Sunday afternoon. Bartender didnt want to make a coffee drink because he didnt want to clean the machine so he sent my husband to starbucks. We were treated differently because we booked through booking.com and we were reminded of our third party booking every time we interacted with the front desk. The last 2 days of our stay they finally cleaned somewhat properly. Requested print out of cost the night before, front desk staff refused to do so because she stated there may not be all the charges and she said some folks then dispute the charges. At check out staff again refused to provide receipt because we booked through booking.com. Had to show proof of discrepancy in cost from my own laptop to get Julian to finally listen and print out receipt as we paid during check in. Overall our stay was not very pleasant.

2026-07-23 • via Nuitee
L
lakryar • NONE
2
Terrible stay I have ever experienced.
Pros:

Customer service is terrible. The room is dirty. The beds are really hard, very uncomfortable, I didn’t even get extra blankets for the bed. we had to call it down to the front desk to get blankets. Also, we need a more towels, we wasn’t able to experience the pool because of the hours. The worst hotel I’ve ever stayed in.

2026-07-22 • via Tripadvisor
N
Ngan • family_with_children • us
9
Great
Pros:

Convenient

Cons:

It’s great

2026-07-21 • via Nuitee
H
Heather • solo_traveller • us
9
Pros:

The staff was very friendly and helpful

2026-07-20 • via Nuitee
L
Lakrya • family_with_children • us
3
2026-07-20 • via Nuitee
M
MORALES TELLES • solo_traveller • us
10
Pros:

La comodidad en el complejo

2026-07-20 • via Nuitee
M
Miaya • couple • us
8
2026-07-19 • via Nuitee
V
Veronika • solo_traveller • us
1
2026-07-16 • via Nuitee
J
Josselin • couple • us
10
2026-07-16 • via Nuitee
P
Patel • solo_traveller • us
5
Good
Pros:

Location

Cons:

When we arrived we have to wait for our rooms be ready for 30to 45 minutes

2026-07-15 • via Nuitee
C
christine • family_with_children • us
9
We enjoyed our stay.
Pros:

Easy access to buses. Comfortable location.

Cons:

I think the breakfast should be complimentary, considering the hotel room rate. Still wasn’t too expensive for breakfast and my daughter was free.

2026-07-14 • via Nuitee
V
Victor • solo_traveller • us
10
Pros:

El personal es muy amable

2026-07-14 • via Nuitee
D
David • couple • us
10
2026-07-14 • via Nuitee
J
Juanita • family_with_children • us
10
Your staff were very professional, which that is key for me. Cleanliness is the other huge deal for.
Pros:

Breakfast was great, a lot to choose from. The Bacon 🩷!!!!!

Cons:

I have no complaints at all.

2026-07-14 • via Nuitee
C
Cesar • extended_group • us
8
Pros:

AC working great all night

Cons:

Lighting was lacking

2026-07-14 • via Nuitee