Hyatt Place Chicago/Downtown - The Loop

Hotels
•
Hyatt Place
8.3 (4539 reviews)
28 North Franklin Street , Chicago , US
+1 312-955-0950

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions, special mention: Lucia)
Excellent central location (Loop, close to river and event venues)
Clean and comfortable rooms
Convenient noon checkout for families
Good hotel bar/food and generally positive breakfast reports
Cons:
No on-site parking / extra parking costs
Perceived high price / value for money concerns
Uncomfortable/noisy sofa bed in some rooms
Inconsistent breakfast quality for some guests (missing items)
Occasional shortages (towels/linens) and lack of microwaves on floors

Categories

Cleanliness
8.8
Multiple reviews explicitly note rooms and hotel are clean (e.g., 'clean and comfortable', 'muy bonito y limpio', 'Tout est propre'), with no widespread cleanliness complaints.
Service
9.2
Staff repeatedly praised (friendly, helpful, special mention of Lucia, staff went out of their way to provide breakfast and extra linens), indicating very strong service sentiment.
Location
9
Location in the Loop/close to river and event venues repeatedly appreciated ('good location', 'perfect — a short walk'), though a few guests found the area busy/noisy.
Room Quality
8
Rooms generally described as comfortable and clean, but recurring issues include uncomfortable/noisy sofa beds and occasional missing linens/towels which lower this score slightly.
Amenities
7.5
Amenities had mixed feedback: hotel bar/food praised, but notable negatives include lack of on-site parking, no microwaves on floors, missing water bottles and occasional towel shortages.
Value for Money
6.5
Several guests called the hotel 'expensive' or complained about extra parking costs and paying for views not delivered; value perception is notably weaker.
Food and Beverage
8
Food and breakfast received mixed reviews—some guests loved the breakfast and hotel bar, others reported poor breakfast experiences or missing items—overall slightly positive.
Overall Experience
9.4
Overall sentiment skews positive with many strong endorsements and repeat intentions (friendly staff, good location, clean rooms), despite specific issues (parking, sofa bed, occasional service lapses).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Central Location
Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures.

Modern Amenities
Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience.

Exceptional Services
With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay.

Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Location

Guest Reviews

8.3
Based on 4539 reviews
Cleanliness: 8.8
Service: 9.2
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 9.4
J
Jacklyn • family_with_children • us
9
Pros:

The staff was friendly. Additonally the noon check out was very convenient for a large family. We also appreciated the location.

Cons:

Downtown is expensive and the lack of parking was an large extra cost for us. Anything included could have helped (like breakfast or parking deals).

2026-10-28 • via Nuitee
M
Michelle • family_with_children • us
10
The Perfect stay
Pros:

Had everything I needed, everything else was a short walk or uber ride way. Will definitely be back!

2026-10-27 • via Nuitee
B
Boukhenak • family_with_children • us
7
2026-10-26 • via Nuitee
L
Luca • couple • us
8
2026-10-26 • via Nuitee
L
LaTasha • couple • us
10
Beautiful weekend getaway. Nice stay, good staff, good drinks and food at the hotel bar.
Pros:

Good location, clean, and comfortable.

2026-10-26 • via Nuitee
P
periche • solo_traveller • us
8
Pros:

El hotel está bien ubicado, bonito y el trato del personal muy bueno

Cons:

Que no tiene su propio parqueo ,lo cual incomoda al cliente

2026-10-24 • via Nuitee
D
Deborah • family_with_children • us
9
Enjoyed our stay very much
Pros:

All the areas I rated above.

Cons:

Enough towels. I booked for three adults and two teens. We had to call the desk for enough towels and sheets for the sofa bed.

2026-10-21 • via Nuitee
C
Cristian • couple • ec
10
Pros:

Muy bonito y limpio

Cons:

El precio un poco elevado

2026-10-19 • via Nuitee
A
Alan • family_with_children • us
8
Cons:

Power went out gave no updates; no microwaves on floor

2026-10-19 • via Nuitee
O
Oliver • couple • us
9
2026-10-19 • via Nuitee
V
Vasily • family_with_children • ie
7
2026-10-18 • via Nuitee
S
Slava Primin • solo_traveller • us
10
Amazing staff — Lucia at the front desk made my day!
Pros:

I stayed here for a business trip and a speaking event, and the staff truly made the difference. A special thank-you to Lucia at the front desk: I came down after breakfast hours had already ended, and she still kindly made sure I got breakfast. Small gestures like that are rare and mean a lot. The room (King with sofa bed and view) was clean and comfortable, and the location in the Loop is perfect — a short walk to the river, the Riverwalk and Wacker Drive offices. I highly recommend this hotel, especially because of its fantastic team.

Cons:

Nothing really — everything was great.

2026-10-16 • via Nuitee
C
Caroline • solo_traveller • us
10
2026-10-13 • via Nuitee
O
Océane • family_with_children • us
10
Pros:

Les chambres sont spacieuses. Tout est propre. Le personnel est sympathique.

2026-10-09 • via Nuitee
B
Bobby • couple • us
10
2026-10-07 • via Nuitee
T
Turner • solo_traveller • us
10
2026-10-07 • via Nuitee
V
Valerie • solo_traveller • us
10
Pros:

All the staff was just lovely!

Cons:

Parking😬

2026-10-07 • via Nuitee
C
CARTER • extended_group • us
8
Nice place.to stay for a quick trip to Chicago
Pros:

My friends like the breakfast options.
Said the French toast.was really good
Disappointed there was no oatmeal. No one drinks coffee so we needed water bottles. There were none in the room.

Cons:

Nothing. Room was good. Had to go up and down to desk for extra towels and bedding for the sofa bed. But, everyone was comfortable. That's the most important part

2026-10-07 • via Nuitee
T
Tiffany • couple • us
7
2026-09-18 • via Nuitee
N
Natasha • extended_group • us
10
I was wonderful
Pros:

Clean and friendly

Cons:

Nothing

2026-09-17 • via Nuitee