Hyatt Place Chicago/Downtown - The Loop

Hotels
•
Hyatt Place
8.6 (4684 reviews)
28 North Franklin Street , Chicago , us
+1 312-955-0950

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean accommodations
Cons:
Poor internet service
Limited parking options
Breakfast quality could be improved

Categories

Cleanliness
8.49
Clean but some guests mentioned issues with bed comfort and linens.
Service
9.46
Staff were described as kind and helpful; multiple positive mentions about service.
Location
9.5
Great location close to events and attractions, frequently noted in reviews.
Room Quality
8.45
Room quality was acceptable; some complaints about noise and bedding comfort.
Amenities
7.98
Disappointment regarding pool hours and limited breakfast options.
Value for Money
8.44
Some guests felt that certain amenities were not worth the price.
Food and Beverage
7.49
Breakfast options described as standard and not notably good.
Overall Experience
8.96
Overall positive experiences, despite some issues. Guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:15

Property Description

Central Location
Situated in the heart of the city, Hyatt Place Chicago/Downtown – The Loop is just a stone's throw away from key social and cultural attractions, making it the perfect base for your city adventures.

Modern Amenities
Enjoy the convenience of a restaurant, fitness centre, and complimentary WiFi access during your stay. Each well-appointed room features a flat-screen TV, cozy sofa, and essential amenities for a comfortable experience.

Exceptional Services
With a 24-hour front desk, shared lounge, and business center, our hotel ensures that your needs are met promptly and efficiently. Take advantage of additional perks like bicycle rental and baggage storage for a seamless stay.

Ready to immerse yourself in the vibrant city of Chicago? Book your stay at Hyatt Place Chicago/Downtown – The Loop now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDW

Location

Guest Reviews

8.6
Based on 4684 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.96
G
Gemma • solo_traveller • us
7
2026-08-29 • via Nuitee
G
Gemma • couple • us
6
It was nice, but I would not pay extra for a city view if it’s not going to be given
Pros:

The employee at the front desk was very nice and welcoming

Cons:

I paid extra for a city view room, and I was literally staring at the wall of another building. I did not see the city and I paid extra for that.

2026-08-29 • via Nuitee
R
Rachael • family_with_children • us
1
Highly disappointed with hidden fees , being over charged, pack n play “crib” was broken. Completely unsafe for a 10 mon
Pros:

Tried to cancel my room 25 hours in advance and the hotel denied it.

Cons:

Said there was free breakfast and was charged $62.00 for a breakfast that was disgusting. We filled out plates at the buffet and left the table with the same amount of food on our plates because it was not good.

2026-08-27 • via Nuitee
M
Motormaster532 • Solo travel
10
Convenience and Quality in the Loop
Pros:

On my tips across the Country,I always stay at this property. It is close to Union Station and convenient to the attractions of Chicago. Being in the Loop,it is a great location for Business travelers. The Hotel is clean,efficient and the service is excellent. To that end,I would like to commend the following- Marisa,Oscar,Julian,Claudia,Melody,ArhantyArtem,Aiarha,Lucia and Kim. Thank You one and All!

2026-08-25 • via Tripadvisor
M
Meach • couple • us
3
2026-08-25 • via Nuitee
T
Tahiri • solo_traveller • us
10
2026-08-25 • via Nuitee
A
Antwanetta • couple • us
9
2026-08-25 • via Nuitee
L
Lannen • solo_traveller • us
8
Pros:

Was very roomy

Cons:

Pool hours

2026-08-24 • via Nuitee
X
Xavier • couple • us
10
2026-08-24 • via Nuitee
A
Alexander • couple • us
10
2026-08-24 • via Nuitee
A
anitrav2026 • NONE
2
Horrible
Pros:

My child found a unmarked pill in the room under desk due to poorly cleaned room staff not concerned at all had to complain 3 times before it was addressed supervisor never contacted me very basic room I spent more for the city view not worth it over priced rooms no parking

2026-08-22 • via Tripadvisor
K
Kaylah • extended_group • us
8
2026-08-19 • via Nuitee
L
Lucas • solo_traveller • us
9
2026-08-18 • via Nuitee
P
Prokharava • family_with_children • us
10
2026-08-17 • via Nuitee
L
Lisa • couple • us
8
2026-08-17 • via Nuitee
D
Davis • solo_traveller • us
10
2026-08-17 • via Nuitee
J
Johnson • solo_traveller • us
10
Pros:

Customer service and cleanliness.
The view was perfect!

2026-08-17 • via Nuitee
J
Jessica • solo_traveller • us
9
Pros:

Helpful staff, convenient location

Cons:

A bit overpriced on Saturdays for what you get.

2026-08-17 • via Nuitee
H
Herrera • couple • us
10
Pros:

Todo está céntrico

Cons:

Satisfecha con todo

2026-08-16 • via Nuitee
S
Sheila • extended_group • us
8
Good location / clean / easy access to public parking
Pros:

I enjoyed the size of hotel - was easy walk to our room. Breakfast buffet was good and affordable. Good value.

Cons:

Room was spacious but was looking directly into another building.

2026-08-16 • via Nuitee