Country Inn & Suites Downtown Convention Center by Radisson, Gatlinburg, TN

Hotels
Country Inn & Suites by Radisson Americas
421 Reagan Lane , Gatlinburg , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor parking

Categories

Cleanliness
6.83
Mixed reviews about cleanliness; some rooms mentioned as dirty.
Service
8.8
Mostly positive sentiments with some guests noting helpful staff.
Location
8.84
Frequent praise for the hotel's central location.
Room Quality
7.79
Rooms were described as comfortable and spacious, though some comments noted they were old.
Amenities
7.82
Enjoyable amenities like a good breakfast and pool, though some minor updates were suggested.
Value for Money
7.78
Generally good value highlighted despite some complaints about fees.
Food and Beverage
8.33
Good breakfast options and positive reviews on food.
Overall Experience
7.8
Appears to be generally positive with some notable complaints that impacted some individual scores.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:05

Property Description

Welcome to Country Inn & Suites By Radisson Gatlinburg!

Complimentary Amenities: Start your day with a delicious hot breakfast, stay connected with free WiFi, and unwind in our heated indoor pool.

In-Room Features: Enjoy the convenience of a coffee machine, microwave, and refrigerator in every room, along with ironing facilities, cable TV, and a private bathroom.

Convenience and Recreation: Stay fit at our on-site fitness centre, take advantage of the business centre, and relax with complimentary parking. Explore nearby attractions like Ripley's Aquarium and the Gatlinburg Convention Center.

Book your stay now and experience comfort and convenience at Country Inn & Suites By Radisson Gatlinburg!

Important information:

The fitness center will be closed until the end of the year for renovationsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

Cleanliness: 6.83
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 7.8
A
Angie family_with_children us
10
2026-08-29 via Nuitee
M
Mila Chernikova solo_traveller ua
10
2026-08-29 via Nuitee
L
Lori solo_traveller us
7
Montain Music Festival 2026 guest
Pros:

Location was excellent. A 3 minute walk to the convention center and downtown.
Cookies were available every day!

Cons:

No outside pool.
Only one elevator.

2026-08-29 via Nuitee
T
Tom extended_group us
10
Value
Pros:

1st floor, breakfast included. Corner rooms

Cons:

114 has a very bad air conditioner.

2026-08-25 via Nuitee
N
Neil extended_group us
10
EXCEPTIONAL VALUE, CONVENIENCE & SERIVCE - HIGHLY RECOMMENDED
Pros:

The provided breakfast had more selection than we expected with a good variety of different breakfast meats each morning that we stayed. The staff was INCREDIBLY helpful and accommodating, even allowing us to check-in early! They provided us with detailed information regarding our stay, breakfast options/hours, and parking requirements, and answered all of our questions in a friendly and welcoming manner. We initially had an issue with the barn door for the bathroom as the top rollers were loose and very noisy (which would have been disruptive in the middle of the night), but maintenance fixed it all within minutes of us bringing it to their attention. We would also like to acknowledge Andre for his extremely kind and helpful assistance during our stay - WELL DONE! We REALLY appreciated being SO CLOSE to the Convention Center as this made our stay extremely convenient!

Cons:

We had four adults in our room but were only provided two keys, even after requesting more. We would have liked more frequent cleaning services (instead of only once per three-days), and additional towels. We were able to get more towels when we requested them, however they did begin to pile-up in the room. With that said, housekeeping accommodated our every request, and wanted to give them a special shout-out as well. Also, the air-conditioning unit in our room (416) was pretty loud as it started up, we ended up leaving the fan on constantly which helped to reduce the noise at night.

2026-08-25 via Nuitee
B
Boris solo_traveller de
8
2026-08-24 via Nuitee
O
Oscar couple us
9
Pros:

La cercanía a todo y su personal siempre atento

Cons:

Faltó un poco de atención a la habitación

2026-08-23 via Nuitee
J
Joann couple us
7
Pros:

The property was centrally located on the gatlinburg strip. Everything to do was within walking distance.

Cons:

The property had construction work without any notice anywhere. I was trying to sleep in on a Saturday and all of a sudden there was banging on room above or the floor above where we stayed, this lasted for over 2 hours. I called front desk to complain and we endured another hour of banging. I looked in lobby to see it any notification was up advising guest of construction work however I didn’t see any in community areas or front desk or elevator area.

2026-08-23 via Nuitee
W
William solo_traveller us
10
Glad I chose this hotel. Didn’t realize how close it was to convention center and downtown.
Pros:

Great breakfast. Good location. Very close to convention center.

2026-08-23 via Nuitee
L
Lacresha family_with_children us
9
2026-08-20 via Nuitee
A
Alessio family_with_children it
9
buona scelta per il soggiorno a Gatlinburg
Pros:

Hotel in media con gli standard, camera spaziosa. abbiamo sfruttato il locale lavanderia proprio dietro la nostra camera. hotel centrale e con parcheggio riservato, si poteva comodamente raggiungere il centro a piedi. Un must visto che parcheggiare a Gatlinburg comporta sempre dei costi.

Cons:

la moquette della camera era velatamente maleodorante

2026-08-20 via Nuitee
J
jeffrey solo_traveller us
9
Pros:

The location to the attractions was great.
The hot breakfast was very good with many different choices.

Cons:

A carpet renovation was happening on the floor above us. Quite noisy for a period of time.

2026-08-20 via Nuitee
P
Presberry solo_traveller us
8
Pros:

It was perfect in setting

Cons:

I picked out a room with a balcony but didn’t get the balcony.

2026-08-20 via Nuitee
K
Kathleen family_with_children us
9
Would definitely return if needed to be in the area
Pros:

Staff quite professional and friendly.

Cons:

Nothing really...

2026-08-19 via Nuitee
C
Carey solo_traveller us
4
Great value and location. Do not recommend staying on 4th floor.
Pros:

Location

Cons:

The entire 4th floor was damp and musty. The odor was terrible, our clothes felt damp and stunk after hanging in closet.

2026-08-18 via Nuitee
K
Katie family_with_children us
7
Worth the money, but I do wish our room wasn’t right beside the cleaning room.
Pros:

It’s was close to the Main Street of Gatlinburg and you wasn’t in all the chaos.

Cons:

Very little parking

2026-08-18 via Nuitee
F
frances family_with_children us
9
it was close to the parkway
Pros:

good breakfast

2026-08-18 via Nuitee
J
Jonathan family_with_children us
10
I would highly recommend this place, friendly staff very clean and not far off the beaten path very close to the strip
Pros:

Very friendly staff and very clean

Cons:

N/a

2026-08-17 via Nuitee
P
Paula family_with_children us
8
2026-08-16 via Nuitee
J
James solo_traveller us
7
It was okay but I wouldn’t stay there again.
Pros:

It is in walking distance of downtown.

Cons:

One of the comforters was dirty. The microwave was filthy. The refrigerator did not work and the cabinet both were housed in was falling apart.

2026-08-16 via Nuitee