Country Inn & Suites Downtown Convention Center by Radisson, Gatlinburg, TN

I thought it had a hot tub when I booked, but it didn’t. Not their fault.

Not much can be done about parking due to location.

Parking is horrible there’s not enough space for all the cars for the hotel

Our first room had mold in it and the second floor smelled strongly of mildew. Looked around a little bit, wiped the air unit with a damp paper towel and found the source, along with the spots on the desk. The staff very quickly moved us to a different room on a different floor. This room was also in desperate need of some love and remodeling - cracks in bathroom drywall, mismatched paint, the desk outlet, light, and even the desk phone didn’t work.

Skip the breakfast. It wasn’t fantastic. The ice machine on the 4th floor didn’t work. There was a used toothbrush behind the sink in our bathroom. We did get fresh towels every day, and that was very much appreciated, but there usually wasn’t enough of them left for all 4 of us.

The pool is in the basement and you can sometimes smell the chlorine in the hallways. Parking is very limited there and I imagine can be a headache to find at night.

The pictures of this place need updated because they do not correctly reflect everything. The staff were very friendly and helpful every time, but I wouldn’t stay here again.

THE LABORATORY FAUCET AERATOR NEEDED REPLACEMENT, not much!

Everything was perfect

Nothing really.

Not enough parking

We were on the 4th floor, the doors and ceilings were low. During busy times parking can be difficult to find.

Lack of parking at the hotel, staff is just doing their job and nothing else. Our encounter with a staff member was sad. We asked about her day and her response was “ every day working in a hotel is terrible “
Our bathroom had a lot of dirt on the floor, smelled musty and the lights are rusting on the nightstands. Breakfast area was extremely hot and the staff was not very friendly. Overall it was a place to stay but not one we would suggest or recommend.

A lot of things but the staffs were very nice

This is by far the worst hotel I have ever stayed at!

First, the GPS could not direct us to the hotel parking lot. Instead, it kept leading us through a parking lot for charging stations. Every single time, it took us at least 20 minutes to figure out how to get to the hotel. This was incredibly frustrating.

Second, when the hotel parking lot was full, we had to find an alternative parking lot. We couldn’t find it and had to return to the hotel for help. To be fair, the staff member was very nice and actually walked with us to show us where the additional parking lot was. I appreciated his help, but the parking situation itself was absolutely ridiculous. And here’s the worst part: it was midnight, and my daughter and I had to walk back to the hotel. On the way, we encountered a black bear on the road, which absolutely terrified us. Is this really the kind of experience guests should have to go through just to park their cars?
Third, the hotel looks more like a motel, and while the rooms were somewhat cleaner than typical motel rooms, the price was outrageously high — over $250 per night on a weekday! For that kind of money, I expected a much better experience, not confusing directions, a terrible parking situation, and a frightening walk back to the hotel in the middle of the night.
I am extremely disappointed and angry about this experience. The price is absolutely not justified by the quality or convenience of this hotel. I will NEVER stay here again, and I would absolutely NOT recommend this place to anyone. Save your money and stay somewhere else.