Hotel Shepherds Bush London

Hotels
8 (2612 reviews)
11-12 Poplar Mews, Shepherd’s Bush , London , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cons:
Noise
Odors in Rooms

Categories

Cleanliness
7.58
Multiple reviews mention cleanliness, but issues with odors and noise were noted.
Service
8.55
Staff were frequently described as friendly and accommodating.
Location
9.09
Great location close to public transport and shopping, highly rated.
Room Quality
7.04
Issues with noise, small room sizes, and lack of windows impacted room quality.
Amenities
7.57
Limited amenities such as no restaurant or insufficient lift service.
Value for Money
8.03
Good value considering location but additional fees noted.
Food and Beverage
8.08
No specific feedback provided, assumed standard for hotel tier.
Overall Experience
8.05
Overall positive experiences despite several noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:31

Property Description

Convenient Location

Hotel Shepherds Bush London is ideally situated outside the London congestion charge zone, adjacent to Shepherd's Bush Market underground station, and a short stroll from the renowned Westfield London shopping centre - the largest in Europe.

Comfortable Accommodation

Each room at our hotel is equipped with modern amenities including a large flat-screen TV, en-suite bathroom, and soundproof windows. Guests can also enjoy complimentary toiletries, linen, a safe, iron & ironing board, hairdryer, and tea/coffee making facilities.

Attractions and Accessibility

Explore nearby attractions like the O2 Shepherd's Bush Empire, easily accessible within a 4-minute walk. Additionally, major landmarks such as Oxford Circus and Marble Arch are just a 20-minute tube ride away. With Heathrow Airport reachable in just 50 minutes via tube, our hotel offers both convenience and comfort for your London stay.

Book now for an unforgettable experience at Hotel Shepherds Bush London.

Important information:

Guests are required to show a photo ID and also to present the same card used at the time of booking upon check-in.

Extra beds can only be provided at extra fee in King rooms, the Family Quad room and Triple accessible room (one roll-away bed per room). Suites and other room types cannot accommodate an extra bed.

Please note, no breakfast is served at this property.

Please note that this property is strictly nonsmoking.

When traveling with pets, please note that an extra charge of GBP 35 per night applies. A pet waiver form needs to be signed on check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2612 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 7.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
D
Daniel couple gb
9
2026-07-03 via Nuitee
S
Sandra solo_traveller gb
8
2026-07-03 via Nuitee
T
Temtem solo_traveller gb
8
2026-07-03 via Nuitee
N
Nico couple gb
10
2026-07-03 via Nuitee
D
DC21091964 solo_traveller it
8
2026-07-02 via Nuitee
M
Marius solo_traveller no
4
2026-06-30 via Nuitee
D
Dave Connolly solo_traveller gb
8
overall , nice stay , only stayed one night
Pros:

comfortable bed, good powerful shower , no outside noise as was staying in the basement , air conditioning was working very well as so hot outside

Cons:

Room was smaller than i thought it would be

2026-06-30 via Nuitee
L
Lewis solo_traveller gb
7
Pros:

Lovely staff and fantastic location.

Cons:

Room and hotel are basic, but you get what you pay for.

2026-06-29 via Nuitee
A
adams solo_traveller us
10
2026-06-29 via Nuitee
A
Anette Lindgren couple no
8
Greit hotell, med ok beliggenhet litt utafor sentrum.
Pros:

Helt supert~ koslig og hjelpsom personale👍

Cons:

Vi hadde litt lite rom, og aircondition bråkte litt.
Men takk og lov for at det funka i hetebølgen der borte👍

2026-06-26 via Nuitee
D
Dominique solo_traveller gb
8
Good overall.
Pros:

Convenient location, clean room and comfortable bed. Appreciated the air conditioning in the very hot weather. Check in and check out easy and quick.

Cons:

There was a problem with a slow draining was basin and shower.

2026-06-26 via Nuitee
C
claire Bevan solo_traveller gb
9
2026-06-24 via Nuitee
V
Vera couple de
7
2026-06-23 via Nuitee
K
Kristaps solo_traveller gb
10
2026-06-23 via Nuitee
S
Stephen extended_group gb
10
See top box report.
Pros:

Everything, nice welcome when dropping bags off,cleanliness, location, comfort.Friendly staff.

Cons:

Not applicable.

2026-06-21 via Nuitee
T
Terence couple gb
7
Very pleasant,ideal for purpose of our visit.
Pros:

Location excellent.Warm welcome.

2026-06-21 via Nuitee
M
Mariah couple gb
9
2026-06-21 via Nuitee
F
Frank extended_group gb
8
Pros:

I stay here often. It’s tucked back off the main thoroughfare but easy to access the Circle Line, Central Line and Overground Trains. Parking at Westfield is cheap (for London£

2026-06-21 via Nuitee
A
ALISA extended_group gb
10
2026-06-21 via Nuitee
M
Martin solo_traveller gb
7
2026-06-19 via Nuitee