Hotel Shepherds Bush London

Hotels
8 (2698 reviews)
11-12 Poplar Mews, Shepherd’s Bush , London , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cons:
Noise
Odors in Rooms

Categories

Cleanliness
7.58
Multiple reviews mention cleanliness, but issues with odors and noise were noted.
Service
8.55
Staff were frequently described as friendly and accommodating.
Location
9.09
Great location close to public transport and shopping, highly rated.
Room Quality
7.04
Issues with noise, small room sizes, and lack of windows impacted room quality.
Amenities
7.57
Limited amenities such as no restaurant or insufficient lift service.
Value for Money
8.03
Good value considering location but additional fees noted.
Food and Beverage
8.08
No specific feedback provided, assumed standard for hotel tier.
Overall Experience
8.05
Overall positive experiences despite several noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:31

Property Description

Convenient Location

Hotel Shepherds Bush London is ideally situated outside the London congestion charge zone, adjacent to Shepherd's Bush Market underground station, and a short stroll from the renowned Westfield London shopping centre - the largest in Europe.

Comfortable Accommodation

Each room at our hotel is equipped with modern amenities including a large flat-screen TV, en-suite bathroom, and soundproof windows. Guests can also enjoy complimentary toiletries, linen, a safe, iron & ironing board, hairdryer, and tea/coffee making facilities.

Attractions and Accessibility

Explore nearby attractions like the O2 Shepherd's Bush Empire, easily accessible within a 4-minute walk. Additionally, major landmarks such as Oxford Circus and Marble Arch are just a 20-minute tube ride away. With Heathrow Airport reachable in just 50 minutes via tube, our hotel offers both convenience and comfort for your London stay.

Book now for an unforgettable experience at Hotel Shepherds Bush London.

Important information:

Guests are required to show a photo ID and also to present the same card used at the time of booking upon check-in.

Extra beds can only be provided at extra fee in King rooms, the Family Quad room and Triple accessible room (one roll-away bed per room). Suites and other room types cannot accommodate an extra bed.

Please note, no breakfast is served at this property.

Please note that this property is strictly nonsmoking.

When traveling with pets, please note that an extra charge of GBP 35 per night applies. A pet waiver form needs to be signed on check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8
Based on 2698 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 7.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
S
Susan • couple • gb
8
Perfect for a short stay
Pros:

Comfortable bed, excellent room facilities, central location

2026-10-16 • via Nuitee
S
Scott • family_with_children • nl
3
2026-10-15 • via Nuitee
J
Jordan • couple • gb
10
2026-10-15 • via Nuitee
L
Lynn • couple • us
10
Clean, comfortable, great location!
Pros:

A hidden GEM! Next to Tube station, Nice staff, Super clean, so comfortable and quiet! Extra perks… a nice hair dryer, a mini fridge, A/C in the room… list goes on!

Cons:

Nothing… we were happy with everything!

2026-10-14 • via Nuitee
A
Armantrading • solo_traveller • gb
6
Basic hotel
Pros:

Staff was friendly. It was next to the underground station and near the Empire, which was why I stayed there.
Plenty of tea, coffee, and 2x biscuits
The kettle was clean.

Cons:

Didn't like the fact I had to carry my case up the stairs after travelling quite far.
Though it was central, I didn't really like where it was and its surroundings.
Late in the evening, people just hang around near the gate.
Cleaning could be improved taps and switchs.
And the carpet felt like it had bits on when I was barefoot.
No breakfast. It was small.

2026-10-13 • via Nuitee
T
Thomas • couple • gb
6
Fine, but not worth the money.
Pros:

Good location for getting into central London, and right by the metro station. Staff were nice.

Cons:

For the money you pay and to be a so-called 4 star hotel, you’d expect clean pillows, duvets and charging sockets by the bed. It had none of these. We had to put two of the four pillows in the cupboard because they were filthy and stained.

2026-10-13 • via Nuitee
G
Giacomo • couple • it
8
2026-10-12 • via Nuitee
G
Gerhard • couple • de
5
2026-10-12 • via Nuitee
S
Stanislav • couple • gb
6
2026-10-12 • via Nuitee
U
Ugur • couple • gb
7
2026-10-10 • via Nuitee
S
Sadjia • solo_traveller • gb
10
Pros:

Clean and good atmosphere

Cons:

Very comfortable

2026-10-10 • via Nuitee
S
Sasha • couple • au
10
2026-10-09 • via Nuitee
L
Lisa • solo_traveller • ie
7
Good Location, small & cosy.
Pros:

Quiet, good location.

Cons:

A little dated, this is a small - guesthouse type hotel.

2026-10-08 • via Nuitee
D
Daniel • solo_traveller • gb
10
Shepards woosh
Pros:

Close to the train station and where we were going for the evening. The guy at reception was super professional and allowed us to pay for an extra hour in bed. The shower was good and the water hot and I had lots of complimentary teabags to make myself drinks.

Cons:

The TV wasn't working properly but I'm not bothered about that.

2026-10-07 • via Nuitee
M
Maria • couple • gb
6
2026-10-07 • via Nuitee
M
Michaela • couple • gb
8
Great venue for a short weekend in London
Pros:

Easy to find and great location next door to the tube station.

Cons:

No complaints

2026-10-07 • via Nuitee
M
Maureen • couple • gb
8
Good convenient location for Shepherds Bush Empire
Pros:

The hotel was conveniently located near to the railway station, Westfield Mall and for the Shepherds Bush Empire, a music venue we were attending. Reception staff were friendly and welcoming and were able to store our bags as we had arrived too early for check in. Tiny bar and seating area in reception, which we did not use. Our room was on the small side with no view, but adequate for one night. The bathroom was clean and modern.

Cons:

Wifi was poor and bed quite soft for our liking. There were no food options, so extra budget needed for breakfast at cafe nearby.

2026-09-19 • via Nuitee
K
Kalandrina • solo_traveller • gb
2
2026-09-16 • via Nuitee
S
simonahmet • solo_traveller • tr
8
Pros:

Room was a little on the small side.

Cons:

Supplied toiletries could be better, I got a little skin irritation from the shower gels.

2026-09-15 • via Nuitee
A
Asbjørn • solo_traveller • no
8
Pros:

Rent og ryddig. Perfekt beliggenhet. Hyggelig personale.

2026-09-14 • via Nuitee