Hotel Shepherds Bush London

Hotels
8 (2698 reviews)
11-12 Poplar Mews, Shepherd’s Bush , London , GB
+44 20 3026 3770

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cons:
Noise
Odors in Rooms

Categories

Cleanliness
7.58
Multiple reviews mention cleanliness, but issues with odors and noise were noted.
Service
8.55
Staff were frequently described as friendly and accommodating.
Location
9.09
Great location close to public transport and shopping, highly rated.
Room Quality
7.04
Issues with noise, small room sizes, and lack of windows impacted room quality.
Amenities
7.57
Limited amenities such as no restaurant or insufficient lift service.
Value for Money
8.03
Good value considering location but additional fees noted.
Food and Beverage
8.08
No specific feedback provided, assumed standard for hotel tier.
Overall Experience
8.05
Overall positive experiences despite several noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:31

Property Description

Convenient Location

Hotel Shepherds Bush London is ideally situated outside the London congestion charge zone, adjacent to Shepherd's Bush Market underground station, and a short stroll from the renowned Westfield London shopping centre - the largest in Europe.

Comfortable Accommodation

Each room at our hotel is equipped with modern amenities including a large flat-screen TV, en-suite bathroom, and soundproof windows. Guests can also enjoy complimentary toiletries, linen, a safe, iron & ironing board, hairdryer, and tea/coffee making facilities.

Attractions and Accessibility

Explore nearby attractions like the O2 Shepherd's Bush Empire, easily accessible within a 4-minute walk. Additionally, major landmarks such as Oxford Circus and Marble Arch are just a 20-minute tube ride away. With Heathrow Airport reachable in just 50 minutes via tube, our hotel offers both convenience and comfort for your London stay.

Book now for an unforgettable experience at Hotel Shepherds Bush London.

Important information:

Guests are required to show a photo ID and also to present the same card used at the time of booking upon check-in.

Extra beds can only be provided at extra fee in King rooms, the Family Quad room and Triple accessible room (one roll-away bed per room). Suites and other room types cannot accommodate an extra bed.

Please note, no breakfast is served at this property.

Please note that this property is strictly nonsmoking.

When traveling with pets, please note that an extra charge of GBP 35 per night applies. A pet waiver form needs to be signed on check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8
Based on 2698 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 7.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
M
Maureen • couple • gb
8
Good convenient location for Shepherds Bush Empire
Pros:

The hotel was conveniently located near to the railway station, Westfield Mall and for the Shepherds Bush Empire, a music venue we were attending. Reception staff were friendly and welcoming and were able to store our bags as we had arrived too early for check in. Tiny bar and seating area in reception, which we did not use. Our room was on the small side with no view, but adequate for one night. The bathroom was clean and modern.

Cons:

Wifi was poor and bed quite soft for our liking. There were no food options, so extra budget needed for breakfast at cafe nearby.

2026-09-19 • via Nuitee
K
Kalandrina • solo_traveller • gb
2
2026-09-16 • via Nuitee
S
simonahmet • solo_traveller • tr
8
Pros:

Room was a little on the small side.

Cons:

Supplied toiletries could be better, I got a little skin irritation from the shower gels.

2026-09-15 • via Nuitee
A
Asbjørn • solo_traveller • no
8
Pros:

Rent og ryddig. Perfekt beliggenhet. Hyggelig personale.

2026-09-14 • via Nuitee
L
Leon • solo_traveller • gb
5
Cons:

Pillows were lumpy and not comfortable. Struggled to sleep with them. All 4 pillows the same.

2026-09-13 • via Nuitee
L
Lola • couple • gb
10
2026-09-13 • via Nuitee
R
Robbie • couple • gb
6
2026-09-12 • via Nuitee
E
Emma • couple • au
7
2026-09-12 • via Nuitee
H
Huw • couple • gb
8
Lovely, small hotel with a superb location for Shepherds Bush.
Pros:

Excellent location.

Cons:

It’s a very lovely, small, clean hotel but I thought it was slightly overpriced.

2026-09-11 • via Nuitee
A
Alexis • solo_traveller • fr
5
2026-09-08 • via Nuitee
J
Julie • solo_traveller • gb
8
Comfortable
Pros:

Location

Cons:

Nothing

2026-09-07 • via Nuitee
M
Miyuki • couple • jp
4
2026-09-07 • via Nuitee
K
Katharina • couple • gb
7
Good value and location
Pros:

Good location offering decent access in to the city.
Friendly staff and good value for money.

Cons:

A number of stains and ripped bedding - clearly needs some attention.

2026-09-06 • via Nuitee
E
Eteri • solo_traveller • ua
7
2026-09-06 • via Nuitee
J
Julia • couple • gb
6
Good for short stay if you dont mind to have blacked out window
Pros:

Comfy bed and good location

Cons:

Blacked out windows so no natural light coming in, unable to close shower door so water going evwrywhere, miniature shower gel and only for one person so we had to share it between 2 of us

2026-09-05 • via Nuitee
V
Verna • family_with_children • us
9
Overall our stay was amazing
Pros:

I particularly like the location easy access to transportation buses train easy access to foods

Cons:

Our room could have been a little more spacious

2026-09-05 • via Nuitee
C
Connor • solo_traveller • gb
9
2026-09-04 • via Nuitee
C
Claudia • extended_group • za
2
Scammy behavior, non-transparent communication
Pros:

Hotel well situated for where I needed it to be for work travel.

Cons:

The reception extended my stay as requested in direct messaging here on Booking.com but failed to mention the different rate (higher) for that added night. Then, after I paid at the hotel directly, I was told that same evening that I „shouldn’t be worried, my booking was cancelled on Booking.com“. After asking why that is the next day, another receptionist said that they don’t know, that all he can see is that there were payment issues. This wasn’t true, I had already paid in full (total of 3 rooms, which amounts to quite a sum). I had the feeling that the hotel wanted to avoid paying Booking.com and rather make it look like I couldn’t pay. Not acceptable, feels 100% scammy and wouldn’t recommend staying here, nor will I book here in future.

2026-09-03 • via Nuitee
J
Jacqueline • couple • gb
8
Great location ,clean place Just need to service air condition
Pros:

Its clean ,but the aircondition filter need changing .I am feeling chest pain cause of the quality of air in the room.

Cons:

the aircondition filter need changing it even written .I am feeling chest pain cause of the quality of air in the room No proper air circulation.

2026-09-01 • via Nuitee
T
Theresa • extended_group • gb
9
Pros:

The location was great! Next to the station and walking distance from Westfield's

Cons:

Not a fan of the pillows

2026-09-01 • via Nuitee