Hotel Shepherds Bush London

Hotels
8 (2681 reviews)
11-12 Poplar Mews, Shepherd’s Bush , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Cons:
Noise
Odors in Rooms

Categories

Cleanliness
7.58
Multiple reviews mention cleanliness, but issues with odors and noise were noted.
Service
8.55
Staff were frequently described as friendly and accommodating.
Location
9.09
Great location close to public transport and shopping, highly rated.
Room Quality
7.04
Issues with noise, small room sizes, and lack of windows impacted room quality.
Amenities
7.57
Limited amenities such as no restaurant or insufficient lift service.
Value for Money
8.03
Good value considering location but additional fees noted.
Food and Beverage
8.08
No specific feedback provided, assumed standard for hotel tier.
Overall Experience
8.05
Overall positive experiences despite several noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:31

Property Description

Convenient Location

Hotel Shepherds Bush London is ideally situated outside the London congestion charge zone, adjacent to Shepherd's Bush Market underground station, and a short stroll from the renowned Westfield London shopping centre - the largest in Europe.

Comfortable Accommodation

Each room at our hotel is equipped with modern amenities including a large flat-screen TV, en-suite bathroom, and soundproof windows. Guests can also enjoy complimentary toiletries, linen, a safe, iron & ironing board, hairdryer, and tea/coffee making facilities.

Attractions and Accessibility

Explore nearby attractions like the O2 Shepherd's Bush Empire, easily accessible within a 4-minute walk. Additionally, major landmarks such as Oxford Circus and Marble Arch are just a 20-minute tube ride away. With Heathrow Airport reachable in just 50 minutes via tube, our hotel offers both convenience and comfort for your London stay.

Book now for an unforgettable experience at Hotel Shepherds Bush London.

Important information:

Guests are required to show a photo ID and also to present the same card used at the time of booking upon check-in.

Extra beds can only be provided at extra fee in King rooms, the Family Quad room and Triple accessible room (one roll-away bed per room). Suites and other room types cannot accommodate an extra bed.

Please note, no breakfast is served at this property.

Please note that this property is strictly nonsmoking.

When traveling with pets, please note that an extra charge of GBP 35 per night applies. A pet waiver form needs to be signed on check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8
Based on 2681 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 7.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
A
Annie solo_traveller gb
8
Pros:

Simple but nice curb appeal.
Friendly efficient welcome.
Good size family room, well laid out. All the facilities we needed presented nicely.
A comfortable night's sleep in a great location.

Cons:

Light switches were confusing. A mirror in the twin bed area would have been good for my teenage daughters.

2026-08-15 via Nuitee
A
Ahmed solo_traveller gb
10
Nice Stay
Pros:

They are helpful and Professional

Cons:

Nil

2026-08-14 via Nuitee
I
iulia manuela couple gb
10
2026-08-14 via Nuitee
A
Andrew solo_traveller au
2
Pros:

Location was good.

Cons:

Basement room was cramped and had blocked toilet that stunk on arrival

2026-08-13 via Nuitee
E
Erica couple ie
10
2026-08-13 via Nuitee
C
Calvin solo_traveller ca
10
Pros:

Location and rooms were clean and ac

2026-08-12 via Nuitee
L
Luca solo_traveller it
7
2026-08-12 via Nuitee
D
Debbie extended_group gb
10
2026-08-10 via Nuitee
J
Jennifer solo_traveller ca
9
2026-08-10 via Nuitee
M
Mignon solo_traveller gb
8
2026-08-09 via Nuitee
L
Liam solo_traveller gb
10
Pros:

Great location, great staff

Cons:

But noisy with pub next door but not too bad

2026-08-08 via Nuitee
A
Angela couple ie
10
Pros:

Comfortable bed and great location

Cons:

Nothing

2026-08-08 via Nuitee
G
Gavin solo_traveller za
9
2026-08-08 via Nuitee
A
Anton Feilinger couple at
8
2026-08-07 via Nuitee
G
gary couple gb
8
Pros:

Good location

2026-08-06 via Nuitee
J
Julian solo_traveller ie
8
Perfectly doable
Pros:

Nice bed, room was quiet

Cons:

It was fine

2026-08-05 via Nuitee
D
Danny Mc Nicholl solo_traveller gb
9
2026-08-05 via Nuitee
P
Peter Mc Donnell solo_traveller gb
9
Pros:

Great location for visiting the Fleadh and very friendly staff.

2026-08-04 via Nuitee
E
Etienne extended_group nl
9
Great spot and host
2026-08-04 via Nuitee
A
Aine extended_group ie
9
Value for money
Pros:

Prime location in central Belfast close to everything you’d want to see in the city. Reception staff were lovely and accommodating for example we got an hour extra checkout time for free upon request. Room was clean, spacious and well layout in the sense that we had a double and a single room for which the single bed was around a corner so both beds had privacy to say change your clothes even though we were all in the same room.

Cons:

I can see there has been an attempt to block out the noise from outside of the hotel with double glazed balcony door, but it didn’t block out much external noise, so it was very loud in the night time with the festivities outside and also in the morning with the people cleaning up the festivities and deliveries to shops. Additionally, my friend near the door complained of hearing the elevator going up and down all night. Further, The bathroom didn’t have a window, so poor ventilation meant it’s a prime spot for growth of mold and silverfish because of the dampness (some of which was spotted but we could tell that it has been treated before and it keeps coming back).

2026-08-03 via Nuitee