Holiday Inn Express & Suites Pittsburgh North Shore by IHG

Hotels
•
Holiday Inn Express
8 (1754 reviews)
228 Federal Street , Pittsburgh , US
+1 412-323-0300

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Convenient location for downtown and sports/events
Friendly/wonderful staff in many reports
Breakfast well stocked and frequently praised (pancakes, cinnamon rolls)
Rooms described as comfortable and spacious by several guests
Pool appreciated by some guests
Cons:
Serious cleanliness issues reported (dirty rooms, hair in tub, burnt smells)
Billing problems and unexplained additional charges / pre-authorizations
Inconsistent or unprofessional staff behavior in some instances
Noise from nearby highway and railway affecting some rooms
Maintenance issues (sagging beds, shower problems) and inconsistent turnover/housekeeping

Categories

Cleanliness
5.5
Multiple reviews report serious cleanliness problems (room described as 'absolutely dirty', hair in tub, burnt smell) though some guests also reported clean rooms; overall cleanliness is noticeably below expectation.
Service
8.5
Service is mixed: several guests praise friendly and wonderful staff and good customer service, while others report unprofessional or unhelpful behavior (billing confusion, locking out rooms, a staff member lying). Overall leans positive but inconsistent.
Location
9.5
Location repeatedly praised (convenient for downtown, sports events and travel). Some rooms are affected by highway/railway noise and light, but location itself is a strong positive for many guests.
Room Quality
8.5
Rooms are often described as comfortable, spacious and suitable for sports/event stays, but there are isolated complaints (sagging beds, shower needing work, noisy rooms). Generally good but with some maintenance issues.
Amenities
7.5
Amenities are mixed: breakfast and pool receive praise from some guests, but other reviews call the pool and gym a 'catastrophe' and note limited turnover/cleaning service; amenities are adequate but inconsistent.
Value for Money
6
Significant concerns about billing (unexpected additional charges, pre-authorizations not released promptly) and delayed/unclear accounting reduce perceived value despite reasonable location and room quality.
Food and Beverage
9
Breakfast is frequently highlighted positively (pancakes, cinnamon rolls, well stocked) though a few guests found it lacking. Overall breakfast experience is a clear strength.
Overall Experience
9.5
Overall experience is generally positive for location, breakfast and many staff interactions, but is tempered by serious cleanliness incidents and notable billing/administration problems; guests often still consider returning for location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Amenities
Featuring an indoor swimming pool and a 24-hour fitness centre, Holiday Inn Express & Suites Pittsburgh North Shore offers a perfect blend of relaxation and wellness during your stay.

Convenience at Your Fingertips
All guest rooms are equipped with a microwave, a coffee machine, and a cable TV, ensuring that your comfort is a top priority.

Delightful Offerings
Start your day right with a complimentary breakfast served each morning, and take advantage of access to a 24-hour business centre for all your work needs.

Book your stay at Holiday Inn Express & Suites Pittsburgh North Shore now for an unforgettable experience in the heart of Pittsburgh.

Important information:

Please note, parking is limited to 1 space per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIT

Location

Guest Reviews

8
Based on 1754 reviews
Cleanliness: 5.5
Service: 8.5
Location: 9.5
Room Quality: 8.5
Amenities: 7.5
Value for Money: 6
Food and Beverage: 9
Overall Experience: 9.5
R
Rhonda • couple • us
9
2026-10-30 • via Nuitee
S
Shakeila • extended_group • us
1
Pros:

the staff nice

Cons:

EVERYTHING. room was absolutely dirty that we slept in the car in front our room left hours before check out. bad was burnt with something. hair in tub. lamp was even dirty.

2026-10-28 • via Nuitee
N
Nuria • solo_traveller • es
6
Cons:

Está al lado de la autopista y la vía férrea y el ruido es constante

2026-10-27 • via Nuitee
K
Kelly • family_with_children • us
7
Pros:

Breakfast in morning and the pool

Cons:

The inconvenience of locking us out the room because the key wouldn't work. 3 times

2026-10-26 • via Nuitee
J
John • couple • us
8
2026-10-26 • via Nuitee
Y
Yolanda • extended_group • us
10
I can’t complaining amazing job
Pros:

Friendly clean amazing customer service

Cons:

One of the staff lied to me but the problem was taken care of

2026-10-25 • via Nuitee
J
Josie • couple • us
10
2026-10-24 • via Nuitee
D
Dennis • couple • us
8
2026-10-23 • via Nuitee
L
Lorrie • family_with_children • us
6
2026-10-23 • via Nuitee
J
John • couple • us
9
2026-10-20 • via Nuitee
B
Branislava • couple • rs
6
Good location and comfortable room, but serious issues with billing
Pros:

The hotel is in a good location, and the room was very comfortable and spacious.

Cons:

Unfortunately, our experience was significantly affected by serious issues with unexpected additional charges to my credit card. On two separate occasions, the hotel charged additional amounts beyond the room rate and the deposit specified in the Booking.com reservation conditions.

The reception staff seemed either uninterested or unable to explain why these additional charges were being made. The only reassurance they could offer was that, in the end, we would only be charged the amount stated on Booking.com.

I contacted the hotel through the Booking.com app, but it took two days to receive a response. They explained that the additional charge was an accidental pre-authorization that had supposedly been cancelled. However, even eight days after the transaction, the funds had still not been released back to my card.

While the location and room itself were good, the lack of transparency, poor communication and unresolved issue with the funds on my card seriously affected our overall experience. Guests should be able to trust that the hotel will handle their payments correctly and provide clear explanations when problems arise.

2026-10-20 • via Nuitee
B
Barbara • couple • us
6
Pros:

Excellent Location

Cons:

Breakfast was lacking

2026-10-20 • via Nuitee
J
John • couple • us
9
2026-10-16 • via Nuitee
M
Morris • family_with_children • us
10
2026-10-16 • via Nuitee
K
Keri • family_with_children • us
10
Wonderful, will be back
Pros:

Staff was wonderful, room was clean, breakfast was well stocked.

2026-10-16 • via Nuitee
P
Patricia • family_with_children • us
8
Would definitely stay there again.
Pros:

The breakfast was wonderful loved the pancakes,
coffee & cinnamon rolls.

Cons:

In the bathroom the shower needed some work done.

2026-10-16 • via Nuitee
J
John • couple • us
9
2026-10-15 • via Nuitee
A
Alireza • couple • de
1
Nie wieder! Das sind keine 4 Sterne!
Pros:

Die Lage war ok. Das Frühstück war in Ordnung.

Cons:

Ein maximal unkoordiniertes, unflexibeles, inkompetentes und unprofessionelles Personal. Wir wollten vor Ort Wäsche waschen und hatten hierzu dreimal angefragt. Kein Mensch konnte uns den genauen Ablauf erklären. Wir wurden so dargestellt als würden wir nerven. Wie ein Bittsteller. Die Betten waren durchgelegen und laut und unbequem. Es ist schleierhaft, wie dieses Hotel 4 Sterne haben kann. Der Sportraum und der Pool waren eine Katastrophe. Die Abrechnung erfolgte erst eine Woche später ohne dass man das Dokument dazu erhielt. Sehr sehr unprofessionell.

2026-10-14 • via Nuitee
E
Eric • couple • us
10
2026-10-13 • via Nuitee
J
Jennifer • family_with_children • us
10
I would stay here again usually, this is the place that we usually stay
Pros:

Very convenient when going to see a Pittsburgh Steeler game. Convenient to everything food sporting events.

Cons:

I liked everything about the h

2026-10-13 • via Nuitee