Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good cleanliness
Cons:
Dated room decor
Limited amenities
Poor ventilation in some rooms

Categories

Cleanliness
8.28
Cleaning is done very well, but the hotel shows some signs of age.
Service
9.05
Staff was described as friendly and helpful, with excellent service throughout the stay.
Location
9.09
Great location, within walking distance to attractions like the castle.
Room Quality
8.44
Rooms were comfortable and spacious, but some mentioned they were dated.
Amenities
8.57
Good facilities were noted, but some amenities could be improved.
Value for Money
8.63
Perceived as good value for a traditional style hotel close to shopping.
Food and Beverage
8.78
Breakfast was well mentioned as delicious and visually appealing.
Overall Experience
8.75
Overall a pleasant experience with charm despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:13

Property Description

Prime Location near Kumamoto Castle
Located just a 7-minute walk from the iconic Kumamoto Castle, Kumamoto Hotel Castle offers a convenient and picturesque setting for your stay.

Diverse Dining Options
Indulge in a culinary journey at our 4 restaurants, each specializing in international cuisines like Japanese, French, and Chinese. Don't miss the opportunity to dine at Dinning Kitchen Kuyouan, serving delicious meals throughout the day.

Modern Comforts and Services
Relax in modern guest rooms equipped with free WiFi, a private bathroom, and a flat-screen TV. Additionally, take advantage of services like luggage storage, currency exchange, and dry cleaning during your stay.

Experience comfort, convenience, and exceptional service at Kumamoto Hotel Castle. Book your stay now!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 8 years old and over stay for ¥3,025 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2313 reviews
Cleanliness: 8.28
Service: 9.05
Location: 9.09
Room Quality: 8.44
Amenities: 8.57
Value for Money: 8.63
Food and Beverage: 8.78
Overall Experience: 8.75
E
Eric • couple • be
9
Super rapport Q/P pour cet hôtel idéalement situé
Pros:

Idéalement situé au centre de kumamoto, près du château, des commerces et des restaurants, cet hôtel propose un petit-déjeuner incroyable. Le personnel est très pro et agréable. Le rapport qualité prix est exceptionnel, même si la chambre que nous avions était un peu petite.

2026-05-30 • via Nuitee
M
Megan • solo_traveller • us
9
Pros:

Staff was friendly, room was huge, clean and great toiletries.

2026-05-30 • via Nuitee
J
JIAJIAN • solo_traveller • au
10
2026-05-28 • via Nuitee
V
Vanita • couple • nz
10
Pros:

Staff were amazing, the location was perfect and the hotel was quite fancy.

Cons:

Shower was not designed for tall people, over 6 ft

2026-05-27 • via Nuitee
P
Paul • couple • au
10
Pros:

Was given a room upgrade due to booking status. Location is excellent very close to caste and restaurants. Staff very fiendly.

2026-05-27 • via Nuitee
A
Athanasios • couple • gr
10
Θα επανέλθουμε.
Pros:

Τοποθεσία, εξαρετικό πρωινό, ευρύχωρο δωμάτιο, καπνιστήριο στον δεύτερο όροφο με καλό εξαερισμό. Το προσωπικό μιλάει καλά αγγλικά.

Cons:

Όλα καλά.

2026-05-27 • via Nuitee
D
doubleHH • solo_traveller • fr
8
2026-05-26 • via Nuitee
J
jean claude • solo_traveller • fr
9
Correct mais à rénover
Pros:

L'emplacement. Le parking à proximité.

Cons:

Les équipements et la décoration de la chambre sont d'une autre époque et devraient être rénovés.

2026-05-26 • via Nuitee
A
Adhurim • solo_traveller • fi
10
2026-05-25 • via Nuitee
A
armelle • solo_traveller • us
5
An old - fashioned hotel but great location
Pros:

Located at the center of the activities p(shopping and castle)

Cons:

Room was so small and old fashioned

2026-05-25 • via Nuitee
K
Kuakoon • extended_group • th
8
2026-05-24 • via Nuitee
E
elena • couple • it
10
Vista Castello
Pros:

Hotel elegante e spazioso, bella camera vista castello!

2026-05-22 • via Nuitee
F
Floran • couple • fr
8
Hôtel très bien placé et confortable
Pros:

Personnel très à l’écoute et accueillant. Très bon petit déjeuner.
Bon emplacement très proche du château et des rues commerçantes.
Chambre propre.

Cons:

La chambre mériterait un rafraîchissement notamment le sol (moquette) qui s’effrite et est trouée par endroit, ce n’est pas très agréable de marcher dessus.
La salle de bain également est vieillotte avec des grandes fissures dans le carrelage.

2026-05-21 • via Nuitee
Y
Yoko • couple • jp
7
Cons:

朝6時に突然クラシックが流れて起こされた
フロントに連絡して来て解除
誤操作と言うが困りました

2026-05-20 • via Nuitee
C
CNicholls • solo_traveller • nz
8
Great spot if you're there for the castle!
Pros:

The entry and lobby give off a grand, slightly retro feel, and there were plenty of helpful staff to service all guests. The rooms were generously sized, and the castle view room was wonderful.

We didn't make use of the dining facilities, so unable to comment.

Cons:

Parking was a little tricky, being offsite, but no a big deal!

2026-05-20 • via Nuitee
L
Lorène • solo_traveller • fr
9
Pros:

Magnifique vue sur le château, chambres spacieuses (mais style un peu vieillot). Très propre et parfaitement placé

2026-05-16 • via Nuitee
S
Shigemi • solo_traveller • jp
10
2026-05-16 • via Nuitee
G
Glaubi82 • solo_traveller • de
10
Pros:

- tollen Ausblick auf die Burg Kumamoto
- tolles / sauberes Zimmer mit Sitzecke am Fenster
- sauberes Hotel, Zimmer und Bad
- gehobene Klasse Hotel

2026-05-15 • via Nuitee
G
Geoffroy • solo_traveller • fr
9
2026-05-15 • via Nuitee
ＫＥＮＪＩ • solo_traveller • jp
5
姫路の日航ホテルに比べ朝食がイマイチ
Cons:

外出するのに部屋キーをフロントに預けるのはすこしいやでした

2026-05-14 • via Nuitee