Villa St Cruz Chihuahua

Hotels
•
Independent
7.2 (52 reviews)
Ignacio Allende, No. 810 Col.Centro, Chihuahua, CHIH, 31000 , Chihuahua , MX
52-614-3844598

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Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Free breakfast
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Free self parking
Airport transportation - pickup (surcharge)
See all facilities

Review Highlights

Pros:
Excellent central location / close to historic downtown
Proximity to bars and convenience stores (Oxxo)
Some staff at times are attentive ('se esmera en el servicio')
Several guests recommend or enjoyed aspects of the stay
Cons:
Breakfast issues: advertised as free but disputed; food often cold; coffee cold
Rude/unpleasant front-desk interactions reported
Small rooms, some without windows (felt enclosed)
Very hard beds and small showers; uncomfortable room quality
Broken/defective in-room items (TV remote) and lack of basic supplies (no water)
Perceived poor value for the price

Categories

Cleanliness
7
No strong complaints about cleanliness in the reviews; some mentions of cold rooms and lack of basic supplies but no comments about dirt or poor housekeeping—standard for this hotel tier.
Service
7
Mixed reports: several guests call out an unpleasant/sarcastic front-desk staff and a problematic checkout interaction, but at least one review notes the staff 'esmera en el servicio'—overall slightly above average after balancing positives and negatives.
Location
10
Consistently praised: central, close to historic downtown, nearby bar (Don Arturo's Cantina) and an Oxxo next door—clear strong point for most guests.
Room Quality
5.5
Multiple negative mentions: very small rooms, no windows (felt enclosed), very hard beds, small shower, broken TV control and noise from adjacent rooms—room comfort is notably weak.
Amenities
7.5
Limited in-room amenities reported (broken TV remote, no water provided) and breakfast/service issues, but central convenience and basic on-site offerings keep amenities at a modestly positive level.
Value for Money
5.5
Several guests state price does not match quality ('for the price it could be better', 'Precio calidad nada q ver')—value perceived as below average.
Food and Beverage
6.6
Frequent complaints about breakfast: advertised as free but disputed, food served cold, coffee cold, and restaurant rated below average; some guests did not try breakfast—overall mixed-to-below-average.
Overall Experience
8.5
Overall mixed impressions: strong location and some positive staff notes lift the experience, but room comfort, breakfast and front-desk inconsistencies temper satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-29 21:45

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access and tour/ticket assistance at Villa St Cruz Chihuahua.

Satisfying Dining Options
Indulge in a delicious meal at the hotel's restaurant and start your day right with a complimentary buffet breakfast served daily.

Featured Amenities
Benefit from services like dry cleaning/laundry, a 24-hour front desk, and luggage storage. Avail the roundtrip airport shuttle and free self-parking during your stay.

Book your stay at Villa St Cruz Chihuahua now and explore the nearby Quinta Gameros Cultural Center and Cathedral of Chihuahua effortlessly!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUU

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.2
Based on 52 reviews
Cleanliness: 7
Service: 7
Location: 10
Room Quality: 5.5
Amenities: 7.5
Value for Money: 5.5
Food and Beverage: 6.6
Overall Experience: 8.5
G
Graciela • solo_traveller • cl
8
Agradable y gentileza en el servicio
Pros:

Ubicación y amabilidad del personal

Cons:

Que no hubiera ascensor para subir el equipaje

2026-07-17 • via Nuitee
A
Arroyo Q. • couple • mx
8
Buena por que esta céntrico
Pros:

El desayuno ya no había casi vusndo bajr alas 8 15 am mo había jugos y otras opciones elnpersonal de servicio no es agradable

Cons:

El desayuno quebeste mejor

2026-07-03 • via Nuitee
W
Wendy • extended_group • us
1
No fue buena , sin duda no lo recomiendo.
Cons:

Las camas eran pequeñas aunque decia que eran grandes , la habitación no era como la de la fotografía y supuestamente no habia mejores cuartos aunque la aplicación te dice que puedes optener una mejor habitación por un poco mas de dinero, cuando pregunte en la recepción dijeron que todas las camas eran del mismo tamaño y todas las habitaciones eran iguales. La chica no era amable con el trato, no me gustó en lo personal.

2026-06-28 • via Nuitee
R
Rebecca • couple • us
8
2026-06-16 • via Nuitee
B
Bonilla • couple • mx
1
Next time don't tell costumers the breakfast is free
Cons:

When you lie that the breakfast is free

2026-06-15 • via Nuitee
A
Alejandra • family_with_children • mx
5
2026-06-08 • via Nuitee
J
Jose • solo_traveller • us
4
2026-05-21 • via Nuitee
J
Jose • solo_traveller • us
5
Horrible Staff. Not worth the price.
Pros:

The only thing I liked about this hotel is it's proximity to a bar that I enjoy - Don Arturo's Cantina.

Cons:

The location is a bit away from El Centro, but not bad. The hotel is average, but for the price, it could be better. The front desk lady is horrible. She is the most unpleasant, sarcastic, miserable person. The food at the restaurant is below average- best to have breakfast elsewhere. With all this in mind, I would not return to this hotel.

2026-05-21 • via Nuitee
F
Franco Irungaray • solo_traveller • mx
10
2026-05-11 • via Nuitee
F
Franco Irungaray • solo_traveller • mx
10
2026-05-11 • via Nuitee
E
EULALIO • solo_traveller • mx
5
Cons:

No dejaron dormir mucho ruido los cuartos continuos y ..
El desayuno muy frío y el café helado

2026-05-10 • via Nuitee
C
Carlos Alberto • solo_traveller • mx
10
2026-04-26 • via Nuitee
A
Armendariz • solo_traveller • mx
8
Pros:

Que esta céntrico

Cons:

Que no tenía ventana la habitación me sentía muy encerrada

2026-04-26 • via Nuitee
C
Cristian Alejandro • solo_traveller • mx
4
2026-04-20 • via Nuitee
R
Rodriguez rodriguez • solo_traveller • mx
10
Control de tv
Pros:

Las instalaciones

Cons:

La recepcionista que me atendió de salida ya que de entrada me dieron un control de TV quebrado y afuerzas quería que yo me isiera responsable

2026-04-19 • via Nuitee
M
MIGUEL ANGEL • couple • mx
5
mas atencion a los detalles aparentemente simples , pero importantes, comodidad y satisfacion
Pros:

ubicacion excelente cerca de zonas de compra, comida entretenimiento y mas ,, al desayuno le falta atencion, sazon , cuidar la temperatura , desayunamos creo que temprano y estaba fria la comida

Cons:

la cama es incomoda muy dura, la habitacion sin ventana y muy reducida junto con la regadera , pedia almohada extra y no tuvieron

2026-03-12 • via Nuitee
L
Lucia • solo_traveller • us
7
Superb historic downtown location
Pros:

Location! Close to historic downtown and an Oxxo next door

Cons:

Room was very small, I didn’t get to try their breakfast because it started at 7:30am and I wanted to get going to my activities earlier.

2026-03-09 • via Nuitee
P
Paola • couple • mx
5
Pros:

Solo la ubicación

Cons:

Precio calidad nada q ver

2026-02-27 • via Nuitee
J
JORGE ALBERTO • extended_group • mx
8
Pros:

Rico

2026-02-10 • via Nuitee
H
Hampton Mendoza • solo_traveller • mx
10
2026-01-23 • via Nuitee