Hotel Okura Niigata

Hotels
8.1 (1984 reviews)
Chuo-ku Kawabata-cho 6-53 , Niigata , JP
+81 25-224-6111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Limited dining options
Lack of wifi

Categories

Cleanliness
7.81
Generally clean, but was noted minimal impact on facilities.
Service
8.78
Staff were praised for their helpfulness and hospitality.
Location
8.32
Good area for walking and near attractions.
Room Quality
8.27
Rooms were spacious and comfortable.
Amenities
7.3
Lacked certain amenities like Onsen or Sauna.
Value for Money
8.26
Reasonably priced for the quality; overall good value.
Food and Beverage
7.81
Good breakfast and dining options, but limited on certain evenings.
Overall Experience
8.28
A very enjoyable stay overall, with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:27

Property Description

Riverfront Luxury at Hotel Okura Niigata

Stunning Views and Modern Comforts
Enjoy panoramic views of the Shinano River from your elegantly designed room at Hotel Okura Niigata. With large windows, free internet, and a satellite flat-screen TV, relaxation and convenience are guaranteed.

Convenient Location and Exceptional Dining
Situated just minutes away from JR Niigata Train Station and Toki Messe Niigata Convention Centre, Hotel Okura Niigata offers easy access to key attractions. Indulge in a culinary journey at the hotel's French, Japanese, and Chinese restaurants, or unwind at Bar Edinburgh with an impressive selection of whiskey.

Unmatched Services and Amenities
From a 24-hour reception and concierge services to a hair salon and breakfast buffet at Coffee Shop Tsubaki, Hotel Okura Niigata ensures a seamless stay. Book now to experience luxury by the Shinano River.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIJ

Location

Guest Reviews

8.1
Based on 1984 reviews
Cleanliness: 7.81
Service: 8.78
Location: 8.32
Room Quality: 8.27
Amenities: 7.3
Value for Money: 8.26
Food and Beverage: 7.81
Overall Experience: 8.28
D
Detevis • couple • jp
9
Lovely stay, great location and view.
Pros:

Nice place, staff was attentive and professional plus the cleaning crew where great!

Cons:

Carpet is old and stained in the lobby and close to elevators. Our refrigerator didn’t get cold.

2026-09-19 • via Nuitee
J
Jun • solo_traveller • jp
6
Pros:

川沿いの眺め，スタッフの丁寧な対応，静かな周辺環境，エレベーターの台数の多さ（3基）

Cons:

全体的に明らかに古い．同じスペック（カテゴリ）の部屋でも広さや水回り，ドアロック設備が明らかに違う．

2026-09-17 • via Nuitee
K
Kosaku • solo_traveller • jp
9
2026-09-16 • via Nuitee
T
Tom • couple • nl
10
Perfect
Pros:

Alles perfect

2026-09-16 • via Nuitee
Y
YUK I • solo_traveller • jp
8
Pros:

朝食について、手間暇と真心が込められている感じでとても美味しくて元気が出ました。

2026-09-16 • via Nuitee
K
Keisuke • solo_traveller • jp
3
2026-09-15 • via Nuitee
鈴木 • solo_traveller • jp
8
Pros:

万代橋がすぐ近くで、ロケーションが良かったのと、朝食の種類も多くテーブルいっぱい並べて頂きました。

Cons:

特になし

2026-09-15 • via Nuitee
T
TOUYA • couple • jp
7
2026-09-15 • via Nuitee
哲也 • solo_traveller • jp
9
定宿として利用したいと思った。
Pros:

スタッフの皆さんの一つ一つの所作がプロフェッショナルで、一流のホテルと感じた。
内装もノスタルジックな雰囲気があり、最近のビジホでは出せない重厚感があった。

Cons:

洗面台や浴室に黒ずみがあり、タオルに色が付いたので汚れかな？と思ったけど、経年的な物なので致し方ない。

2026-09-14 • via Nuitee
C
Cherie • couple • au
6
Pros:

Fabulous location. Large room

Cons:

A bit dated

2026-09-13 • via Nuitee
S
SHIGEYOSHI • solo_traveller • jp
8
Pros:

対応が丁寧で親切でした。

2026-09-13 • via Nuitee
C
CHANGJOO • couple • kr
9
Great, recommend!
Pros:

Quiet location, friendly staff, and a wonderful breakfast

Cons:

For multi-night guests, it would be great to serve the same menu on the same day of the week, but add slight variations on other days of the week. 連泊されるお客様のために、毎週同じ曜日には同じメニューを提供しつつ、週内の異なる曜日には少し変化を持たせると良いと思います。

2026-09-13 • via Nuitee
H
haruto • extended_group • jp
8
Pros:

全体的に清潔感があり、値段から考えてもとても良い滞在だった。

Cons:

自販機の案内の方に進んだのに自販機が見つけられなかった。

2026-09-13 • via Nuitee
あ • solo_traveller • jp
8
2026-09-11 • via Nuitee
N
Nami • extended_group • jp
9
Pros:

部屋から見える萬代橋と信濃川の景色。大きな窓で開放感が感じられた。　朝食はお米や小鉢などが豊富で、２泊して毎回新潟の食を楽しめた。

Cons:

特になし

2026-09-11 • via Nuitee
S
Shinya • solo_traveller • jp
5
2026-09-10 • via Nuitee
A
atsuko • solo_traveller • jp
10
2026-09-10 • via Nuitee
K
KOICHI • solo_traveller • jp
10
Cons:

Car park was not free

2026-09-09 • via Nuitee
H
HIROYASU • solo_traveller • jp
8
2026-09-09 • via Nuitee
A
Abe • solo_traveller • jp
5
2026-09-08 • via Nuitee